ebase Erfahrungen

Ebase has been a great product to use and grow with our school Board, We have slowly added components on as required and increased our users from office staff to on site staff as well as custodial staff. Customer support has been exceptional with responses and questions and have been able to tailor to our needs. Very user friendly.

The only con was getting our 500 staff trained on this program as we switched from a completely different type of program for our work order system. Ebase helped with multiple training sessions as needed and willing to set up virtual sessions to be able involve all parties.

The e-base software is easy to use, specifically on a day to day basis, recurring WO functions works well to maintain facilities, asset management is really useful on creating a budget and asses equipment cycle function and replacement. Recently we integrated more and more the system for functions and events and is the only system we use to book rooms and schedule setups of events.

Assigning a tag to the equipment and tracking inventory equipment, we think could be better linked to residual value of the assets value with accounting department.

Easy to use for myself and the public users for Community Use of Schools module.

Specific reports are hard to locate. It would be great if there was an option to enter in the specific information required and generate a report.

Starting over 10 years ago, eBase was our organization's first Facilities Management Software implementation. eBase provided the custom functionality we needed as we developed and brought out facilities organization into the future. As an organization that operates and maintains a significant number of assets with limited resources, the solutions provided by eBase met our needs without being overwhelming. We are still in control of how we want to operate and eBase is able to configure the software to function the way we need it. The implementation and support team at eBase is very easy to work with and helps us learn from other customers' successes as we make continuous improvements and expand on what the product has to offer.

Currently, I have no outstanding issues that eBase has not addressed.

Modules are very easy to use for new users. The layers of Config are easy to understand. CSR provide excellent, timely service with very detailed explanations.

- I think biweekly log with work order schedule, doesn't have option to match, therefore creating a manual log is the only option
- More filtering with logs module, would be helpful

The ease of use is what I like most about the software and that it covers several areas of my position so there is no need to learn multiple software packages.

I am currently using several of the modules and there is nothing negative that I can say about the product.

The software has many functionalty modules that are customized to a certain degree to fit the best use of the organiztion. It is user friendly and the customer care assistance/support is fantastic. I really like the metrics reporting tool since it provides information at my fingertips regarding many aspects of our mantenance and project management service units.

There are some additional modules that i would like to utilize however they are to be purchased seperatly.

User friendly, the software encompasses all facets required for a large organization at a reasonable cost. We have expanded the program with a H&S component and form logic which our HR dept now administer.

Sometimes it takes a bit long for customizations, but in the end we always receive what we asked for.

Reporting, KPI's, ease of use, once you know one module, it's fairly easy to navigate other modules

Making changes to our "back us". Because we have used this system for so long; the initial set up does not always suit our needs but to go back and make changes seems difficult

This software is very user friendly and holds a lot of information for us. We have different applications and each module is very helpful in tracking assets, time and staff. We also use it as a communication tool as notes from many different users are entered into the system for all to view.

I wish we had used it sooner. I have no issues.

Flexible design allowing for customized functionality and support of the organization's business processes. Great and unique features such as flags and communication workflows through work order lifecycle.
Development of new features and investment into the tool is consistent, only making the software stronger and continuously improving the user experience. Webtool which doesn't require investment and maintenance of local servers.

Planning and scheduling tools could be stronger.

The software is easy on the eye. The web page never looks cluttered or busy. The information is presented in a format that flows logically.

Could use more tutorials for configuration steps to creating assets, schedules and inspections.

it is so user friendly both for the administrative and public user, easy to program.

I don't have anything that I could say about what i don't like.

This product is very easy to use. All the modules we currently have we have had no difficulties with.

Sometimes EBASE does not always have the ability to tweak the software the way you want it.

There are so many features on eBase and ways to customize the program to your needs and to your liking. Once you get the hang of the system it is easy and efficient to use.

Some of the features are not user friendly for some of our staff who are not great with technology and require further training and instruction.

The ease of operating and the additional modules that tie into each other, the capabilities of using active directories and merging outside training to a central location

Would like to see a more advance project management module similar to Procore