GoTo Resolve Erfahrungen

Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.

The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. It is so easy to walk a user through the setup/connection process. The tech can even see which step of the process the user is on during the setup.

We have not run into any issues or missing features we would like to have in the product.

like all the Bell and Whistle they promise

lacking on stuff that they already have in GOTO Assists. no way to refreshNo groupsCannot use User group

It makes troubleshooting so much easier. Its very easy to use as well.

I haven't ran into any cons so far when using this product.

After the unattended has been given GTR is much better, it is really to use and allows you to easily do a remote at ease

A little bit hassle to set up if another user is not tech savvy but everything should be good for other people's use.

It was easy to use and very pretty to look at . I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it is easy to finish work.

Sometimes when the internet of the user on the other end is slow. It's not moving any longer. So that is sad.

it is highly secure and others cannot take control because of support Key

In poor network the site is not connecting and to download it takes time

I like how we can transfer files, so a customer can send me files, or I can send to them.

Compared to other screensharing apps, more technically complicated to use than Zoom or Teams

It was easy to deploy and use. Remote connection happens much more quickly than GoTo Assist.

Shift key does not always register when entering passwords on the remote system.

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.

It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.

I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

Ease of deployment to end user PCs via an EXE or MSI.

It's lack of stability, lack of value, and that they just don't care about you.

Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine

It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.

Easy to deploy, use, maintain, and start session for users. In addition to the unattended support feature, they have several URLs users can easily navigate to, which results in shorter time to session.

Cost - this is one of the more expensive remote support tools I have ever paid for. I had to really push to get it approved, but I'd say it's worth the price!

I have been using this for over 15 years. I use this daily and am able to help all my customers remotely to fix issues

There is no issue with this software, been using it for years and years, and plan on using it for more years.

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

It is easy to apply to machines and use. The unattended installer is a must for pretty much anyone in our department. Just click and go. I have the option to remote to clients and show them what ever they need with a access key, email or the unattended installer. Plenty of options. The chat function is pretty nice and all the other features are working fine.

We have some issues with mac computers. You need to enable the software in security settings etc. The automation you have in Windows do unfortunately not copy into Mac. That's the only thing I can put a finger on besides the support that is very limited if you do not have a direct contact.

Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first

Let me feel like I was sitting right in front of the system know matter where it was. Logging in was seamless.

The ability to capture system information was limited compared to out remote access software. Lacked the ability to run commands remotely without logging in.