Gesamtbewertung

4,5 /5
(187)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,4/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,3/5

93%
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187 Bewertungen

Timothy
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Great, dependable remote software

Bewertet am 30.9.2019

No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user.

Vorteile

Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.

Nachteile

The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

Marvin
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

we use this at work for all of our remoting. Works great and has good usable features as well.

Bewertet am 23.7.2018

Great software, great featuers, a bit on the pricy side!
Best benefit is the abuilty to send and receive data such as programs and or error logs.

Vorteile

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

Nachteile

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Jeff
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

The best remote software on the market

Bewertet am 26.4.2023

Go To Resolve makes it easy for us to remote into computers all over the state for quick problem resolution.

Vorteile

We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. It is so easy to walk a user through the setup/connection process. The tech can even see which step of the process the user is on during the setup.

Nachteile

We have not run into any issues or missing features we would like to have in the product.

Tai
Gesamtbewertung
  • Branche: Öl & Energie
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Decent Product

Bewertet am 27.4.2023

lack of real support when we are try to set up

Vorteile

like all the Bell and Whistle they promise

Nachteile

lacking on stuff that they already have in GOTO Assists. no way to refreshNo groupsCannot use User group

Kallie
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product

Bewertet am 26.4.2023

Great experience.

Vorteile

It makes troubleshooting so much easier. Its very easy to use as well.

Nachteile

I haven't ran into any cons so far when using this product.

Gwen Nicole
Gesamtbewertung
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GTR - Highly recommended to use

Bewertet am 5.5.2023

All in all, everything is good. It's really easy to use but can be challenging to people that are not tech savvy as they say. But it is highly recommended to use this app when doing a remote session.

Vorteile

After the unattended has been given GTR is much better, it is really to use and allows you to easily do a remote at ease

Nachteile

A little bit hassle to set up if another user is not tech savvy but everything should be good for other people's use.

Jomaica Marie
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

G To Resolve The best than Go to Assist

Bewertet am 5.5.2023

So far, I like it a lot and I hope to use it for a very long time.

Vorteile

It was easy to use and very pretty to look at . I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it is easy to finish work.

Nachteile

Sometimes when the internet of the user on the other end is slow. It's not moving any longer. So that is sad.

Dinesh
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Highly Secure

Bewertet am 5.5.2023

it is highly secure and others cannot take control because of support KeyIn poor network the site is not connecting and to download it takes timeOver all its good to use but cut, copy, pasting the file is difficult compared to other remote software

Vorteile

it is highly secure and others cannot take control because of support Key

Nachteile

In poor network the site is not connecting and to download it takes time

Jason
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

If your customers can handle it, an effective Customer Support tool

Bewertet am 28.4.2023

Overall I find that GoToResolve can be great for filling in gaps where other screensharing apps are lacking, such as transferring files.

Vorteile

I like how we can transfer files, so a customer can send me files, or I can send to them.

Nachteile

Compared to other screensharing apps, more technically complicated to use than Zoom or Teams

Marshal
Gesamtbewertung
  • Branche: Bankwesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Quickly access remote computers to resolve issues!

Bewertet am 26.4.2023

Vorteile

It was easy to deploy and use. Remote connection happens much more quickly than GoTo Assist.

Nachteile

Shift key does not always register when entering passwords on the remote system.

David
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Best remote support app

Bewertet am 7.1.2020

We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Vorteile

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Nachteile

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GotoAssist makes our job a lot better and convenient

Bewertet am 22.1.2021

Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Vorteile

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Nachteile

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

In Betracht gezogene Alternativen

TeamViewer

Gründe für den Wechsel zu GoTo Resolve

GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.
Francis
Gesamtbewertung
  • Branche: Öffentliche Ordnung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

GoToAssist Review

Bewertet am 27.6.2018

GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support.

Vorteile

This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

Nachteile

It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

Paul
Gesamtbewertung
  • Branche: Luft- & Raumfahrt
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I have used several remote control packages and this is one of, if not the best, I've ever...

Bewertet am 2.7.2018

Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it easier for me to work on systems during peoples off hours but doesn't compromise their login credentials.

Vorteile

It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Nachteile

Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.

Haresh
Gesamtbewertung
  • Branche: Lagerung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One of the Best helpdesk solution

Bewertet am 14.1.2023

It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.

Vorteile

It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.

Nachteile

I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Learning Curve but Stable Product

Bewertet am 24.10.2018

Vorteile

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

Nachteile

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

Steve
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

We have been using GoToAssist for many years.

Bewertet am 15.6.2018

Provides a tool to support customers remotely and transfer large files directly between users.

Vorteile

File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Nachteile

Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

Carmine
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 4.0 /10

Overpriced, Mostly Reliable

Bewertet am 20.9.2019

I have had this software for quite a few years now. Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized. You can tell that you are just another number to them, to extract as much money as possible from. Each year, i get less features, but pay the same amount and then they try to sell me back the feature at a higher price.

Vorteile

Ease of deployment to end user PCs via an EXE or MSI.

Nachteile

It's lack of stability, lack of value, and that they just don't care about you.

Sumit
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

LogMeIn

Bewertet am 12.5.2020

I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection

Vorteile

Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine

Nachteile

It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.

Larissa
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Best remote support software I have used in six years as a support technician!

Bewertet am 17.4.2018

Vorteile

Easy to deploy, use, maintain, and start session for users. In addition to the unattended support feature, they have several URLs users can easily navigate to, which results in shorter time to session.

Nachteile

Cost - this is one of the more expensive remote support tools I have ever paid for. I had to really push to get it approved, but I'd say it's worth the price!

Steve
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

100% the best remote software out there

Bewertet am 18.5.2021

I am able to help my customer remotely to fix issues rather than them bring the computer to me

Vorteile

I have been using this for over 15 years. I use this daily and am able to help all my customers remotely to fix issues

Nachteile

There is no issue with this software, been using it for years and years, and plan on using it for more years.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fantastic way to access remote computers!

Bewertet am 17.7.2018

It helped our company to become more efficient when providing technical support to our clients.

Vorteile

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Nachteile

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

Tom
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Remote software for anyone

Bewertet am 23.7.2019

RescueAssist is easy to use and do the job. If the Mac part will be automated again it will be one of the greatest tools on the market.

Vorteile

It is easy to apply to machines and use. The unattended installer is a must for pretty much anyone in our department. Just click and go. I have the option to remote to clients and show them what ever they need with a access key, email or the unattended installer. Plenty of options. The chat function is pretty nice and all the other features are working fine.

Nachteile

We have some issues with mac computers. You need to enable the software in security settings etc. The automation you have in Windows do unfortunately not copy into Mac. That's the only thing I can put a finger on besides the support that is very limited if you do not have a direct contact.

DEREK
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I use when I need tech support and to allow secure remote access

Bewertet am 24.7.2018

Secure help from different techs from many different programs. It assist with long term learning for me to better run my clinic

Vorteile

Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

Nachteile

The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first

Dan
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Great software

Bewertet am 5.6.2018

Vorteile

Let me feel like I was sitting right in front of the system know matter where it was. Logging in was seamless.

Nachteile

The ability to capture system information was limited compared to out remote access software. Lacked the ability to run commands remotely without logging in.