SmartDraw Erfahrungen
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112 Bewertungen
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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- Weiterempfehlungsquote 10.0 /10
SmartPurchase
Bewertet am 6.2.2020
SmartDraw helps visualize complex concepts in an accessible way.
SmartDraw helps visualize complex concepts in an accessible way.
Vorteile
Powerful but easy to use platform with numerous applications across industries.
Nachteile
Complexity - which is a factor of how robust the software is, so it’s not really a criticism.
Antwort von SmartDraw
Thank you very much for the positive words. If we can help in any way, please do reach out to us. We do not charge for phone or email support.
Thank you,
Chris
support@smartdraw.com
858-225-3300
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 1.0 /10
They lock you OUT without a subscription
Bewertet am 30.8.2022
I'm frustrated and angry that I'm not able to use my OWN WORK, or even VIEW it!
I'm frustrated and angry that I'm not able to use my OWN WORK, or even VIEW it!
Vorteile
Loaded quick, and easy to use. But this is NOT why I'm writing this review... The review is for the CONS!
Nachteile
I liked this product until the license expired, THEN I couldn't even access my work, I had to PAY to see MY OWN WORK. They didn't limit the software, they locked you out and away from your work. For this reason I WILL NOT USE this software any longer. I will not have MY WORK held captive by a software producer.
This software is CRAP if this is how they treat their clients who spent a years subscription, only to find all the work they did in a year is no longer accessible.
- Branche: Religiöse Einrichtungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 2.0 /10
Frustratingly buggy, and bad tech support.
Bewertet am 12.4.2021
Easily the most frustrating software that I have to use. I am unfortunately not aware of any other...
Easily the most frustrating software that I have to use. I am unfortunately not aware of any other options in that price range that have the simplicity of interface and the features I need. This software would be great if it worked and if customer support wasn't abysmal.
Vorteile
The interface would be great if it worked. At the price, it would be a great value, if it worked.
Nachteile
1. Many, many bugs. In particular, things often move when they shouldn't, and saving your work never works like you expect it to. In particular, if you save a project, via the "save" button, then "save as" another file, the work that was "saved" on the original is lost. They refuse to acknowledge this bug, but, over the phone, they did explain to me how to use templates, which gives a decent workaround for this bug, for me. Which brings me to:
2. When you contact customer support via email they are absurdly unhelpful. The last time I sent a bug report in, I included step by step instructions for reproducing the bug. Every single reply I received had nothing to do with the bug. I continued to ask "could you reproduce this bug on your end?", a question that they never answered once. Bugs are not a thing that customer service seems to be allowed to talk about, which is unfortunate, given how full of bugs this software is.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 3.0 /10
Payment Plan a deterrent
Bewertet am 4.2.2020
Many of our processes were formalized using Smartdraw, unfortunately we have since moved on.
Many of our processes were formalized using Smartdraw, unfortunately we have since moved on.
Vorteile
Great software for flow charts and process maps. Used extensively for 3 years under a one time license.
Nachteile
Was only available for Windows at time of last use, since then it has moved to a subscription, web-based platform which is a significant cost considering other better-value or free softwares that can do the same.
In Betracht gezogene Alternativen
draw.ioAntwort von SmartDraw
Hi Simon,
Thank you for the feedback. If it helps, we do still offer SmartDraw for Windows, which is a one time payment with no required ongoing fees in order to use it. That can be found here: https://www.smartdraw.com/buy/ or by visiting smartdraw.com and clicking Buy in the top right.
Anything more, please let us know.
Thank you,
Chris
support@smartdraw.com
800-768-3729
+1 858 225 3300
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Powerful tool for designing software
Bewertet am 25.3.2019
Over-all experience as per my requirements is good and doing my work done easily and fast.
Over-all experience as per my requirements is good and doing my work done easily and fast.
Vorteile
Very easy to draw flowcharts.
Easily import and export visio. Available at cheap price and can easily replace visio i believe which is much costlier. One can use its rich library of colours.
Templates help alot to quickly built mocks.
Nachteile
When I used i didn't find multiple user facility.
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 7.0 /10
I use SmartDraw to prepare visual documents in management area
Bewertet am 16.2.2018
communication support and good way to share knowledge with others
communication support and good way to share knowledge with others
Vorteile
SmartDraw has tons of images to support visual documentation. It's great way to share knowledge with others using this solution. I use SmartDraw to create: process maps, easy mindmaps, data flows and creative mix of ideas. Sometimes there is good opportunity to export document as image file and put to MS Excel and add contextual values to present bigger picture of business in easy to understand way (complex but easy to see relations).
Nachteile
I'd like to see more options in mindmapping area, to be able to manage task information in advanced way.
- Wöchentlich für Mehr als 2 Jahre genutzt
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Smart draw is very user friendly, i am able to show others how to do the basics really easily.
Bewertet am 18.1.2018
Vorteile
Ease of manipulation of floor plans, handy clip arts. User friendly, can move groups of objects together. 3D modeling is something we rarely use, but it was easy to learn to do.
Nachteile
I don't care for the cloud based option and it seems like this is what it is migrating to. I prefer to save copies to my hard drive. I was unable to open previous files unless I upgraded software as well. That isn't right.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A great software for creating charts
Bewertet am 7.1.2023
A great 1 year plus experience using smartdraw for designs and all. Still have some certain...
A great 1 year plus experience using smartdraw for designs and all. Still have some certain features to try out and I will definitely do that from now on
Vorteile
First of all, I love the software layout and its design. I usually use smartdraw to create flowcharts, simple electric circuit diagrams.Well designed Inbuilt templates are available for users and tools to help the user design templates from scratch
Nachteile
Although there are some features that I haven't tried yet, the rest are working just fine for me
- Branche: Internet
- Weitere für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Professional 2D Floor Plans at affordable price
Bewertet am 10.1.2018
Imported 2D flow into network management system.
Imported 2D flow into network management system.
Vorteile
2D Floor feature . I used to implement software monitoring solution at customer site. Very often I have been asked to insert as background of the network map the floor plan of the building to easily determine the physical location of the network devices.
Nachteile
At time I used it there was not SmartDraw Cloud now available. This is perfect for small/individual business.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Offers Easy to Use Templates with Professional Looking Results
Bewertet am 20.11.2019
This is a program that allows the easy and quick development of charts and graphs that can be...
This is a program that allows the easy and quick development of charts and graphs that can be incorporated into our client proposals.
Vorteile
The software offers a great assortment of templates, including charts and graphs, that I quickly develop and use for client proposals. The results are always sharp and professional looking.
Nachteile
The only drawback is that the software works with my Windows Desktop computer but I can not use the software on my Mac.
Antwort von SmartDraw
Hello,
Thank you for the positive feedback. If it helps, we do offer an online version of SmartDraw that can be accessed from your Mac. If you log in to the downloaded version and the online version using the same email address, you can share and work on drawings between the two. Purchasing a Windows download includes one year of free access to the online version. Please let us know if we can help in any way.
-Chris
US: 800-768-3729 or 858-225-3300
International: +1 858 225 3300
email: support@smartdraw.com
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Not a Replacement for Visio/Project
Bewertet am 27.6.2017
Not many, we tried hard to use it for our intended purposes for 6-12 months. Then we gave up. Now...
Not many, we tried hard to use it for our intended purposes for 6-12 months. Then we gave up. Now we use it infrequently when we need to create a simple visual. The mind mapping tool is ok - but free tools online are just as good if not better.
Vorteile
This product ships with a lot of prebuilt content, templates that can let you create quick and easy diagrams, visuals, etc for presentations.
Nachteile
We bought this thinking it might be a lower cost replacement for Visio and that we'd be able to use the Project Planning template for our PM needs. Neither turned out to be true. This tool will give you a good variety of templates, but if you want to move something manually... forget it. Don't like how the basic flowchart looks or need to make room for a 3rd branch? You'll go back to Visio after a month. Project plans look create, but when you need to update 1 date good luck. ugh. This had a lot of potential but it just isn't flexible enough for real use cases in our experience.
- Branche: Fotografie
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 0.0 /10
Good when it doesn't crash
Bewertet am 27.2.2019
Cannot recommend to others due to the continual crashing. When it works it does a good job....
Cannot recommend to others due to the continual crashing. When it works it does a good job. Customer support were good when I contacted them several times in the first year. They gave me a program to remove the software and a link to re-install each time, sometimes worked well for a few times but then the crashing started again. Interested to hear others still experience the same problem with the latest version.
Vorteile
Good when it works, good symbol library, versatile
Nachteile
Have the desktop version for drawing floor plans only and have persevered with it for 2 years (version 2017). It regularly crashes on me as others have detailed. If it crashes once you may as well start again as it will crash continually after that. For the price I paid I was hoping for much better and feel ripped off.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 8.0 /10
SmartDraw a great tool for everyone
Bewertet am 23.7.2022
I really like this software, it was absolutely useful.
I really like this software, it was absolutely useful.
Vorteile
I really like the differents tools that this software provide us, I'm a lawyer and for some diagrams this software let me have a great experience, I really like it, this software it's absolutely great
Nachteile
This software was so good, it doesn't have things I don't like but I think that the interface can be more friendly and easy to understand for new users
- Branche: Hochschulbildung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
A Review of SmartDraw
Bewertet am 10.2.2020
I have had only positive experiences with the use of Smart Draw
I have had only positive experiences with the use of Smart Draw
Vorteile
Smart Draw is relatively easy to use. It has all the various kinds of charts and graphs on its website you can imagine.
Nachteile
Smart Draw does not have any negative features. I used it to teach Quality Improvement concepts. It was great!
Antwort von SmartDraw
Hi Karen,
Thank you for the positive review. Glad to hear SmartDraw is working well for you. If we can help in any way, please let us know. We offer free phone and email support should anything be needed.
Thank you,
Chris
support@smartdraw.com
858-225-3300
- Branche: Unternehmensberatung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Helpful and versatile
Bewertet am 17.9.2021
Vorteile
The templates give you a structure when you are starting out and make things easier for you . The data migration process is intuitive and relatively quick .
Nachteile
More customization options when setting up the metrics you would like to follow would be welcome . Some functions are more complex and you need to be trained to use them .
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Great First Impressions
Bewertet am 6.7.2021
Great first impression. This is definitely not going to replace a major CAD software, but if you're...
Great first impression. This is definitely not going to replace a major CAD software, but if you're looking for a fairly inexpensive, fairly easy to use drawing software, this is a great option. I only used the free trial so far, but intend on purchasing this software because I was impressed with the value it offers and the usability.
Vorteile
Excellent value for the money. Contains a wealth of symbol libraries and is relatively easy to pick up.
Nachteile
Some of the options for line thickness, etc. can e a bit difficult to locate at first until you get used to it. The snap function barely works sometimes and works too well other times.
- Täglich für 1-5 Monate genutzt
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Perfect for my flow chart and flowchart designs
Bewertet am 28.4.2018
Vorteile
Easy to use.
It has a great variety of modes of modeling adapting to any type of objective that we want to define or design.
Concept maps can be made.
You can create all kinds of graphics that you can then use in your presentations by exporting to PowerPoint.
It has 70 types of visualizations / diagrams, and examples and templates for almost all.
Nachteile
It can be tested without limit for a while, and then its use requires an individual license, although the cost is relatively low.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Smartdraw for Warehouse Planning
Bewertet am 25.9.2020
Smartdraw has made it a lot easier to plan out a new warehouse layout to scale. It is a very...
Smartdraw has made it a lot easier to plan out a new warehouse layout to scale. It is a very helpful tool. There are tons of presets for racking, shelves forklifts, pallets. You name it, this software has it.
Vorteile
Software is easy to use. The thing I like most about it is that the software run online, all you need is an internet browser and you can access the software. Your projects are also all saved online, you can access your software and files from any computer with an internet connection.
Nachteile
I don't like that when I hit ctrl and zoom with my mouse it uses the browsers zoom function instead of just zooming within the software window. It drives me nuts. There should be an easier way to zoom in and out than clicking the slider and manually zooming.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 7.0 /10
Used the free trial to test operational issues on a restaurant design
Bewertet am 8.2.2018
Helped us really iron out potential design errors
Helped us really iron out potential design errors
Vorteile
Like the options of adding doors, windows, and extra walls and not just a square box to work with. My floor plan highlighted some operational challenges which we possibly would not have identified if we had not really laid the furnishings and equipment out to scale. It resulted in us changing the architect and planning a whole new design to incorporate the services and image we envisage.
Nachteile
A bit fiddly in getting the scaling right but once that was sorted, it was easy to finish the plan and adjust as needed.
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 9.0 /10
SmartDraw helped us to remap our warehouse getting a product out much quicker
Bewertet am 10.3.2018
Vorteile
We used SmartDraw to reorganize our warehouse. It was quick to drop in wall dimensions, racking, conveyor belts and obstructions like support beams. Everything is pre-rendered and you input the dimensions of your equipment to customize it. It also allows for colors to be added to help in identifying different racking styles or belt types.
Nachteile
We use the web-version and for the size of our warehouse it can slow the system down and make it difficult for making a quick adjustment to be made. Something simple like moving a row of racking can take several minutes instead of seconds. I used the trial PC version and did not have these issues, so it appears to be a web-only issue.
- Branche: Medienproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Free trial is NOT a free trial
Bewertet am 10.6.2023
Nachteile
I tried to use the free trial on this software. As soon as I finished the drawing I couldn't export, share or print without purchasing. Furthermore I tried to sign in, figuring I could at least save it online to show my builder the plans and got notified that my trial had now expired and I had to pay if I wanted to access my plans again. So basically if I want to see my plans ever again that I spent the last 2 hours drawing, I have to pay smartdraw, and they only have an option to purchase annually. It's super underhanded and sneaky the way they try to get people to pay for their software, as a result, if ever I need any design software, I will most definitely NOT be using or recommending smartdraw.Thanks for wasting 2 hours of my life smartdraw.
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Quelle der Bewertung
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This simple tool allows to design powerful diagrams of any nature.
Bewertet am 15.4.2018
Vorteile
It offers a user-friendly interface which contains a categorization of diagrams that can be made from this tool.
It is as easy as selecting the type of diagram and beginning to build it by embedding the elements or forms that make it up.
Nachteile
Try to install it and it was very slow download and installation, which I think may also be caused by the quality of Internet service and the potential of the computer you are using.
- Branche: Computer-Software
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A great alternative to MS Visio and other "flowchart apps"
Bewertet am 10.10.2017
Vorteile
I have used this product with several customers migrating from the old ISO9000:2008 to the process approach in the new ISO9000:2015.
Nachteile
Awkward use of cloud storage versus desktop storage. File folders are not obvious in the new version.
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good cheaper alternative to Microsoft Visio
Bewertet am 6.5.2018
Quickly create professional quality diagrams.
Quickly create professional quality diagrams.
Vorteile
Very affordable compared to Visio and if needed you can even export into Visio which is cool. You can create complex flowchart across most Operating Systems either from the desktop application or through the web browser. Very user friendly to not much holding new users from getting started quickly.
Nachteile
Finicky when trying to be very precise where you want even with snap-to grids can be a problem. Also can be a resource hog on both the desktop and browser version.
- Branche: Internet
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Excellent software with easy to use templates to realize my projects.
Bewertet am 21.8.2018
I have easily used this software, I have created plans and diagrams for my work without problems.
I have easily used this software, I have created plans and diagrams for my work without problems.
Vorteile
It is a much easier to use design software than others, has excellent templates with shapes and symbols to make flowcharts, bar charts and graphs, and allows you to make custom templates, is excellent software for making plans without the need for an architect.
Nachteile
The software is a bit heavy and installation is slow. I think it's very expensive.