Alcea Helpdesk

Helpdeskplattform für die Kundenbetreuung

Gesamtbewertung

5 /5
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Preis-Leistungs-Verhältnis
5/5
Funktionen
4,7/5
Bedienkomfort
4,3/5
Kundenbetreuung
5/5

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3 Bewertungen

Lisa
Gesamtbewertung
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket...

Bewertet am 29.1.2018

Easy to set up and maintain. A price effective solution.

Vorteile

By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some.

Nachteile

The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required.

Antwort von FIT Tracking Solutions Übersetzen auf: Deutsch

Thank you Lisa for those very kind words. We strive to provide excellent service along with an easy to use solution.

Haylie
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Easy to use and stay on top of tasks

Bewertet am 1.11.2017

Vorteile

This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed.

Nachteile

Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system.

Antwort von FIT Tracking Solutions Übersetzen auf: Deutsch

Thank you for your review Haylie. We always appreciate when our customers sing our praises.

Justin
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email...

Bewertet am 26.1.2018

A solution that fit the needs of our team

Vorteile

Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability.

Support was great. Tough questions were always answered quickly by a developer.

Nachteile

It can be a bit verbose.
As with any customizable solution careful thought is needed in the design phase

Antwort von FIT Tracking Solutions Übersetzen auf: Deutsch

Thank you Justin! It is always great to hear how the FIT solution made doing business a little easier.