Qiscus

Cloudbasierte Lösung für das Kundenkommunikationsmanagement

Gesamtbewertung

4,3 /5
(6)
Preis-Leistungs-Verhältnis
3,8/5
Funktionen
3,8/5
Bedienkomfort
4,7/5
Kundenbetreuung
4/5

83%
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6 Bewertungen

Ida Bagus Adi Yuliantara
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Very Easy to Use

Bewertet am 5.6.2023

With Qiscus we can response to outside guest inquiry or internal guest request / service quick and...

With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest

Vorteile

The system is very easy to use, without many complicated training our user can use it easily.

Nachteile

The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)

Asjun
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

It is a good platform which is helpful for our service in customer care

Bewertet am 31.1.2023

It is good to find this helpful product for our customer care service eventhough it's somewhat...

It is good to find this helpful product for our customer care service eventhough it's somewhat pricey

Vorteile

.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient

Nachteile

.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation

Muhammad
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Qiscus multichannel chat is helpful for our communication service

Bewertet am 11.8.2022

We had struggled with our communication service before. We avoid having many phone numbers but we...

We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents

Vorteile

The analytics feature, API Integration and Bot Integration are helpful for our communication services

Nachteile

Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients

Rizky
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

So far this is the best product i've ever tried

Bewertet am 8.8.2022

helping us to solving our customer inquiries smooth & swiftly

helping us to solving our customer inquiries smooth & swiftly

Vorteile

so light, so reliable, so easy to use, many features that help agent to operate it well

Nachteile

the analytics is so basic, almost useless for us

Alif
Alif
Gesamtbewertung
  • Branche: Fischerei
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Qiscus is an easy platform to use with simple features but very efficient help answer a...

Bewertet am 27.9.2022

quite good because of the features and simple appearance

quite good because of the features and simple appearance

Vorteile

1.The simple features in Qiscus, such as names and phone numbers are listed.
2.in Qiscus we can see the number of incoming conversations.
3. Also we can see the credit or payment that must be paid.

Nachteile

The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus

Yenny
Gesamtbewertung
  • Branche: Bankwesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Qiscus is a helpful application and has friendly user interface

Bewertet am 17.5.2022

Overall is good using Qiscus because the feature is quite operated well

Overall is good using Qiscus because the feature is quite operated well

Vorteile

Friendly user interface and can be used anywhere as long as there's internet connection

Nachteile

For social media integration (FB & IG), it has few limitation regarding to API restriction from FB