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6 Bewertungen
- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
So far this is the best product i've ever tried
Bewertet am 8.8.2022
helping us to solving our customer inquiries smooth & swiftly
Vorteile
so light, so reliable, so easy to use, many features that help agent to operate it well
Nachteile
the analytics is so basic, almost useless for us
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
It is a good platform which is helpful for our service in customer care
Bewertet am 31.1.2023
It is good to find this helpful product for our customer care service eventhough it's somewhat pricey
Vorteile
.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient
Nachteile
.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Qiscus multichannel chat is helpful for our communication service
Bewertet am 11.8.2022
We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents
Vorteile
The analytics feature, API Integration and Bot Integration are helpful for our communication services
Nachteile
Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients
- Branche: Fischerei
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Qiscus is an easy platform to use with simple features but very efficient help answer a...
Bewertet am 27.9.2022
quite good because of the features and simple appearance
Vorteile
1.The simple features in Qiscus, such as names and phone numbers are listed.
2.in Qiscus we can see the number of incoming conversations.
3. Also we can see the credit or payment that must be paid.
Nachteile
The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus
- Branche: Molkerei
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Qiscus for a customer communications management solution
Bewertet am 22.1.2023
A good platform that contributes greatly to solving customer problems and answering their questions.
Vorteile
A good platform for business development, by which sales can be increased using the WhatsApp Business API, and it also provides the ability to conduct conversations with customers with high efficiency. Provides a free trial before use.
Nachteile
You need to develop and add some features to it, also some problems may appear when integrating with other applications.
- Branche: Bankwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Qiscus is a helpful application and has friendly user interface
Bewertet am 17.5.2022
Overall is good using Qiscus because the feature is quite operated well
Vorteile
Friendly user interface and can be used anywhere as long as there's internet connection
Nachteile
For social media integration (FB & IG), it has few limitation regarding to API restriction from FB
