Kigo Erfahrungen

Great online solution specialised in vacation homes

Bewertet am 15.4.2016

We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details.
The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ...
Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels.

The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress.

So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!

Excellent software for accommodation industry

Bewertet am 20.3.2017

Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.

a very rocky road with many highs and lows

Bewertet am 24.9.2017

more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process

Simply the Best

Bewertet am 28.9.2022

The software that I love since beginning in 2015

Kigo Review

Bewertet am 3.6.2019

I did not like this system at start, and I believe it is because of the way it was trained. When I got a hold of the system and became manager, I found great ways to train on the system and my staff loves it now.

Kigo everyday user

Bewertet am 28.9.2022

Customer support is good but the system itself is confusing and not user friendly

Kigo over promise under deliver

Bewertet am 11.12.2019

I wish I never invested the time with them, there client success team is a joke. They don't have the internal support they need to be a support. So they ignore push off and become unresponsive. They over-promise because they don't have the team backing them to make it happen.

Kigo Review

Bewertet am 28.9.2022

Challenging

Good channel manager !

Bewertet am 8.6.2017

Looking forward to see how it works when everything is connected. KIGO-KRM-KOM-KGA

Bewertet am 28.11.2017

We don't have a full opinion from the benefits for now because the system was only fully connected now, we are looking forward to checking the results once that is fully operational.

Terrible experience

Bewertet am 22.10.2020

We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs, avoided informing us that the software might not be a good fit for us.
After a 6-month long process of valuable time wasted on implementation/ training, we realized that most features were not user-friendly, some did not even apply to us. We were even trained on features that would soon be deactivated. To perform each simple task, an unnecessary complicated process was needed, increasing our workload. It was more time consuming for us to use it, than not to.

All remarks below (Cons) were sent to Kigo on many occasions during the year, without receiving any reply whatsoever.
We also eventually found out that we were repeatedly being overcharged for months, as Kigo was charging us on refundable Security Deposits as well. This amount was never refunded. We were bluntly told “We do not do refunds”.

Finally, we filed a claim for damages that was rejected, after having to wait for a month without any response. Of all issues we endured, only the overcharging issue was accepted, however not refunded.

As informed in writing, a 30 day notice was needed to terminate our account, so we sent it on March 9, 2020. On termination date, April 9, we were told that the previous information was wrong and that we were being charged up to April 30.
I was glad not to pay April’s Invoice. Only then, there was an immediate and overwhelming response of daily "payment overdue" notifications.

Right idea, but some big oversights...

Bewertet am 19.9.2016

Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

It's a pure waste of money: It simply does not function!

Bewertet am 22.6.2020

It was a nightmare. All of the above said was very time consuming and stressful measured against efficiency. The purpose of using KIGO n was to advance with many properties we have and save time, de -facto we were behind the point at which we started

The only thing they will do regularly is to charge you the minimum monthly inaction fee of €191. And they don't care that you are not getting any bookings because their system fails to retrieve them and is generally a level of a start up at early stage, Not worth a penny spent.

My experience at JZ has been phenomenal!

Bewertet am 29.3.2018

Thanks to the staff support using Kigo is very easy

Bewertet am 3.8.2017

I wish I could give them less than 0 stars. Kigo deserves a Black Hole.

Bewertet am 16.12.2015

Below are examples of dozens of real conversations with Kigo Support Staff illustrating that they truly do not understand how their software works.

Me: Hi Kigo, something seems to be wrong with our Kigo Wordpress website, there's no property image included when sharing the page link on social media. Attached are screen shots, links and reports from Facebook that show exactly what the problem is (https://developers.facebook.com/tools/debug/og/object/ hint: 'og:image is missing')

Kigo: Our test post shows no errors. (attached image) CASE CLOSED, thank you!

Me: Please re-read my first message re: property images not showing in social media posts and notice that your screenshot is exactly like the one I sent to you when I said this wasn't working: no property image!

Kigo: The social sharing plugin included in our uneditable template doesn't work well and you can't turn it off or install your own. Try an outside service like Addthis!

Me: An outside sharing service doesn't change the fact that the info needed for sharing isn't included because the template functions aren't putting it there

Kigo: We don't support sharing property images on social media. We removed that function on purpose.

Me: You removed the ability for property managers and owners to effectively use the #1 marketing venue in the world? You purposefully want to hinder their ability to advertise properties and increase bookings by way of Social Media? Please confirm this.

Kigo: You are correct, we removed your ability to share a property link from your Kigo website on social media with an image of the property included. Case Closed.

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Me. Hi Kigo. Our calendars aren't synching correctly with HomeAway and we're getting double bookings. Here are a bunch of screen shots, supporting links to our site, FlipKey, TripAdvisor and HomeAway.

Kigo: That's a problem with HomeAway.

Me: HomeAway only displays what you feed them. Hey HomeAway, what's going on?

HomeAway: We only display what Kigo feeds us. Here are screenshots and links to support that Kigo is sending us the wrong data.

Kigo: Why don't you turn off the online-booking feature so guests can't double book?

Me: What's the point of having Kigo if we can't have online booking and correct info sent to distribution channels?

---
I have 15+ years of programming experience, worked w/ 5 property management systems and I have never, ever seen this level of incompetence from any software company.

Very impressed!

Bewertet am 31.5.2017

The software assists our team in keeping everything organized and in order so that we may focus on making sure that all our guests and owners have the best stay.

The support staff is outstanding and provides the best experience with KIGO!

Bewertet am 29.3.2018

Could not do it without Kigo and the team!

Bewertet am 17.6.2017

I´ve been working with Kigo software for more than 2 years and it helped a lot to save my time.

Bewertet am 15.6.2017

time saving, it made my job much easier!

Not happy

Bewertet am 21.6.2015

Kigos Free templates are really bad full of mistakes.
If you want to improve them they charge 125 euros an hour.
I think they made bad templates just so you would use their design team 900euros for some changes 3000 for a full custom.
I was told by their sales people the system would send photos and information to all portals using a sync .
which I thought was great......
I would just have to input into kigo one time and then sync .
Rubbish we have to upload descriptions and photos each time we want to join a new Portal.
which takes a lot of time .
I Just want to run away from this company very Bad experience very misleading.
we are now with them 3 months and still very little help apart from the 2-hour training in the beginning.
we wasted so much time with the template which we were told we could edit .but really they have just put restrictions everywhere.
Whoever designed the free templates knew everyone would have to call the design team in kigo.
where the can charge 125 euros a hour .

Customer Service/ Technical Support Can't Fix a Problem

Bewertet am 3.4.2018

What a hassle.

Bewertet am 7.6.2017

Good web site ideas.

Provides a complete solution and covers most of the operational aspects of VR business

Bewertet am 1.5.2018

Disappointing on all fronts - best avoided

Bewertet am 11.3.2016

I signed up to Kigo a year ago and it has been a head ache all the way along. Perhaps if you have an IT whizz and a LOT of patience you can figure out the complex system and and very unsupported set-up process but it was just me and even my IT guy was thrown by the whole thing. The hardest thing was the extent to which the staff at Kigo could not care less and made me feel like I was the problem for not understanding it but having spoken to half a dozen other users I have realised not one of them had fully gotten to grips with the booking system and most were going to throw the towel in.

This is what I have done as I was getting nowhere with Kigo and was wasting time and money for a system that is already built in to HomeAway and TripAdvisor. To add insult to injury having confirmed I would not be charged the cancellation fee (charged if you cancel before 12 months) they have just debited it from my account - even though I cancelled after 12 months. 440 taken from my account without my being able to stop them...

Kigo have an expensive push to promote themselves and have gotten corporate partners like HomeAway on board to recommend them but this is not to be seen as an endorsement of their product. The company gives the impression of being in a constant state of change with no one knowing what their colleagues and other areas of the business are doing.

If you are still thinking of using them ask your sales person - who will be paid commission for signing you up - to give you the names of 5 other businesses similar to yours that will be happy to discuss how wonderful and easy to use Kigo is before you sign on the dotted line. And if they can then let me know!