RoomRaccoon Erfahrungen

Thank you for your thoughtful review of RoomRaccoon, Dennis. It's fantastic to know that you've been able to efficiently manage room reservations, adjust prices, handle payments, and communicate with guests seamlessly. We understand that the reporting system has been a concern for you. Your feedback is essential, and we're actively working to enhance our reporting capabilities. In fact, we have launched several new reports that should give you a more thorough breakdown of your revenue performance. If you have any more insights or suggestions, please feel free to contact our team.

Wir entschuldigen uns aufrichtig für die negativen Erfahrungen, die Sie mit unserem Service gemacht haben, Andreas. Es ist enttäuschend zu hören, dass Sie Probleme mit Bugs hatten und mit unserem Preismodell unzufrieden waren. Ihr Feedback ist für uns sehr wertvoll, und wir nehmen es sehr ernst. Wir würden uns freuen, wenn wir Ihr Anliegen mit Ihnen besprechen könnten, und jemand aus unserem Team wird sich in Kürze mit Ihnen in Verbindung setzen.

Dear Frank,

First of all, thank you for your continued trust in our services since 2019!

We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases.

If you have further suggestions or questions, we are always happy to help.

Team RoomRacoon

Hey there Sandra,

Thank you for sharing your thoughts. We've duly noted your feedback regarding the need for invoice splitting and enhanced portal booking options.

On the other hand, we're thrilled to hear that our software has reduced the time you spend with daily processes.

Should you have any more questions, please don't hesitate to contact us. We're here to assist.

Team RoomRaccoon

Hey Klaus,

Thank you for your positive feedback on our software. We're glad to hear you find it perfect, with targeted settings at different prices. We appreciate your input about phone support and will work on improving our response times.

Kind regards,
Team RoomRaccoon

Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.

Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further.

Sincerely,
The RoomRaccoon Team

Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!

Hey there Stephen,

Thank you for your feedback. We appreciate your positive comments about our software.

We understand your concerns about our pricing structure, especially for smaller lodges. Your input is invaluable, and we are reviewing our plans to ensure fairness and transparency. We aim to address your specific concern about extra user charges.

We value your business and are committed to providing excellent service. If you have any more feedback, please feel free to share.

Best regards, team RoomRaccoon

Hey Anina,
Thank you for your kind words and positive feedback. We're thrilled to hear that you find RoomRaccoon easy to use and that you've had a positive experience with our support team.

Your satisfaction is our priority, and we're delighted that you haven't encountered any major issues.

Warm regards,
Team RoomRaccoon

Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs.

Hey there, Frikkie!

Thank you for sharing such positive feedback with the community.
We're thrilled to hear that RoomRaccoon brings you the innovation and efficiency you and your business need.
On the other hand, our support team works very hard to get to all the tickets daily and help as many hoteliers as possible. We are sorry if that process takes a bit longer sometimes.

Thanks again for your review, and have a great day further!

Buenas José,
Sentimos mucho que tu experiencia con RoomRaccoon no esté siendo del todo positiva. Nos gustaría ponernos en contacto contigo y poder investigar tu caso a fondo. ¿Podrías crear un ticket a soporte explicándonos la situación? Si ya lo has hecho, te contactaremos en breve.

Gracias por tu honesta opinión.

Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future.

Buenas Arturo,
Muchas gracias por tu valoración.
Estamos encantados de escuchar que nuestro sistema te ayuda a agilizar la operativa diaria y a mejorar le rendimiento de tu equipo.
No obstante, seguimos trabajando duro para poder ofrecer el mejor servicio posible, así que agradecemos tu sinceridad y feedback positivo.

Equipo RoomRaccoon.

Buenas Nacho,

Gracias por tu valoración. Nos alegra mucho saber que nuestro sistema todo-en-uno te es útil para la gestión de tus apartamentos. Apreciamos tu feedback y tendremos en cuenta tus sugerencias para mejoras en el futuro. No dudes en ponerte en contacto con nuestro equipo de soporte a través del correo contact@support.roomraccoon.com en caos de más dudas o preguntas. 

Equipo RoomRaccoon.

Hey, Monique!
Thanks for sharing you valuable opinion. It's great to hear you're enjoying our user training programme. We've worked very hard to be able to offer these training sessions to our hoteliers and help them make the most out of our system! Also, we are currently on the hunt for more Dutch-speaking Raccoons to offer the best support to our users, in their own language.

Again, thanks for you feedback!

RoomRaccoon Team