Hubtiger Service and Repair Software Erfahrungen

The fact it is making all of your worries dissapear by making everything easy and convenient. You're not on minute long phonecalls with customers for planning because they can do it themselves. Also when the bike is ready to collect or for any other types of contact regarding the bike you can do it all trough text to save your precious time and optimise your working hours

I find that we mostly go over our text limit, however upon discussing this with [sensitive content hidden] we are immediatly trying to solve this.

The robustness of the work-order/job card and the ability to provide the riders with a thorough and detailed quote or quote options for their bikes was a pretty big game changer for our service department. We get approvals in seconds and can build strong relationships with our customers since they get to be a part of the process and not feel like they are left in the dark or blindsided.

I would just appreciate more documentation for how-to's to use and set up some of the features in hubtiger we're neglecting. It's feature rich and we could definitely use this tool more to it's capacity. Chat/email support is fine, but I'm I bike mechanic that can make good use of manuals and documentation or even videos :)

The thing I like most about Hubtiger is how it supports my entire business simply and efficiently.

There isn't much I dislike about it. If there are features I think would benefit me and others, I suggest them to the team and they are quite responsive about these suggestions. I feel like this company is extremely good at keeping their finger on the pulse of their product.

Hubtiger allows us to manage resources easily and visually. It removes the human factor in messaging and updating the client at every step, its now a 1-step process of updating our workflow and the customer gets notified there and then, on the spot.

There is no real con that i can think of. The team is available and fluid in listening to input and releasing new features on a regular basis which is impressive.

-It's a new platform thats thoughtfully designed. I found the product 2-3 months ago and have been playing around with the features. This week we rolled it out to our company and services team and our efficiency has likely improved by 6x. I'd love to work closely with your tech department as we learn more - we'd be thrilled to be beta test for you!

This is not overly critical, but things for your roadmap-Slot scheduling - time-Integration expansion with Zendesk-Ability for customer to respond on SMS vs. using the hyperlink in the app. The SMS is setup super well to redirect to app

We love that we are able to keep a record of every customer's service history and how easy it is to use

N/a

We were having to use multiple platforms to create bookings for service, rental and payment processing. Hubtiger has packaged all these features for us into an incredible product, we are really happy to be working alongside their team!

not much, to be honest! We are really happy with the complete package

Supports (nearly) all of our business cases & is great to use. People

Sometimes Links in customer communication are broken - unfortunately no Zapier integration yet. BUT: These guys are doing an amazing job to implement & grow fast.

I love the fact that I can have total control over my workshop, employees and statististics. I had some trouble integrating with shopify and with lightspeed, but finally it seems to be working perfectly.

The fact that I use the software in Mexico and even it allows to translate, is not entirely accurate and its hard sometimes to customize some texts so latin people would understand.

The main reason we implemented Hubtiger was to improve our comms with our customers and drive repeat business. The wide range of messaging options has been key to this.

There are no major cons to the software and when we have asked for additional features they have been delivered.

I love everything. I have no complaints at all

I'd love to see Hubtiger POS in the future

I love everything abut Hubtiger. I love that we can communicate effectively with our customers about their repairs. I love that we have a clear scheduled calander for jobs. I love how we can attach photos to bike jobs and prepare easy to understand quotes for customers. I love how it connects with our EPOS system. It's a great product and the only reason I have been hesitant in writing a review is that I don't want our competition to have it also!!!!

If they had an app for booking when doing collections that would be great.

I like everything. Pick up / Delivery scheduling, service reminders, integration

There is nothing no to like but being able to edit a job once started would be bgood rather than starting over

Booking appointments for workshop services is quick and easy. Finding customer detail is very sufficient.

Too many updates, which lets some features not work properly, like finding products and automatic syncing of payments.

Ease of use. Our shop was up and running in a day.

Rental feature. Not very intuitive. Did not satisfy our process

we like the photos that we can attach to workorders and the automation of everything

it's slow to integrate with lightspeed sometimes. would also be great to be able to text directly with customers that don't have a jobcard

Ease of use, integration with our website

If a customer has more than one we need a better way to link the two jobs