Endear Erfahrungen

The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products.

The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments.

Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

Reporting is still tricky to figure out.

How easy it is to use compared to previous clientle systems I have used for retail in the past.

How slow it can be when searching a customer in our overall customer base

It is so user friendly and easy to learn - especially if you use Shopify!

Selecting products for stories in outreach.

Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

Ease of use & intuitive. I use it on a daily basis!

I can't find anything to dislike about Endear.

I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped.

I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email.

We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

That client lists cannot be protected from downloads.

Integrated with Shopify! super organized and work well togeher

It has great features but it could be a more user-friendly and simplify or ease the messaging or sending process.in order to send one person a message it feels like you have to do a handful before sending the actual send button

I really love that it makes emailing customers easy, also that lots of details of clients are shown.

I have been trying to contact clients who are not customers yet, our customers come from Shopify.
I've realized that unless they are a customer, Endear does not make it so easy to message them.

I love the customer service. I can send a quick question into the chat and usually hear back within a few minutes. It has been extremely valuable for our company to be able to keep track and details about our clients. We are already seeing a positive outcome from using Endear. For example, on a personal level our staff is able to know names and details about each client and it has turned into the clients coming back to purchase.

It’s a new company so some kinks needed to get worked out in the beginning of our Endear relationship. However, the staff was always very timely in helping to fix the issues. I would like to see more detailed reports of sales and maybe a few tips for the best ways to reach out to clients.

It's so easy for me to keep in touch with my clients and track my sales. I also do the majority of my emailing from Endear, so it's a simple all-in-one tool.

The emailing isn't perfect, but it gets the job done.

There is so much information at my fingertips with Endear, I just have to understand how to use it to my advantage.

Totally new system for me, so it will take time. There is a lag between our operating systems and Endear, which is in the process of being fixed.

I have used Endear to thank my clients for shopping with me and allowing me to serve them. I also love sending personal messages about events in our store. This App is great for building customer relations.

Nothing at this point. All has been good!

I liked the ease of use and the statistical analysis

Make it easier to message 500 people at once.

Endear is highly intuitive and the team at Endear is easy to work with, helpful, and always able to work with our functionality requests.

I would like if we could trace more order and analytics information from Endear and for more front end UX flexibility to change the page lay out, links, etc.

Very easy to set-up and get the team using the tool straight away. Syncs perfectly with Shopify.

Needed some custom work done to be able to use the tool in exactly the way we wanted.

The reporting and data are very useful for the company.

There's still a lot of kinks, sometimes features don't work and I have to contact support.

I can communicate with clients fairly easily.

It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that.