Retino Erfahrungen

Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it.

The retino helped us with faster solving customer service.

The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier.

It' a great tool for online returns and customer care.

very satisfied with Retino, makes the process clear and we appreciate we can add remarks for our other colleagues so that anyone can see the status of the return process

Easy and transparent process and overview on cases.

Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything.We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case.Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline.Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case.With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach.

We are extremely happy with it and it often shows up in our reviews as a reason for choosing our shop, which is great. Definitely would recommend.

We are in child clothes fashion, so we have lot of returns. With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :)

We use Retino since 2017 and I don't regret any day using it. It saves us manpower and helps us focus on other sides of the business. It takes care of the legal deadlines, makes customers satisfied and gives us insights/stats. Definitely worth every euro.

Just works. Good software, and excellent customer support.