FixMe.IT Erfahrungen

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

There is nothing that I don't like about FixMe.IT

The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg.

It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them.

Very low overhead on the hard ware. It works well and it's responsive. The functions are laid out nicely

Annual billing, doesn't have Mac support other rdp software have app support top. Fixme.It is still chasing there competition but still charging about the same amount for less options

The software uses little pc system resources when running on my laptop. It also seems to take less internet bandwidth than other systems. It is also very simple when instructing remote users to setup to allow remote access.

The biggest con that I have with this software is that there is no mobile (iPhone or iPad) application. Many cases I'm in the field with my mobile devices only and need remote access to clients.

Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat.

There no mac support currently but I know this is under development, once thats in place there wont be any cons'.

Simple to use and professional looking. It is also reliable following a reboot.
I also like how it can save login credentials for unattended computers.

trying to explain to a "not so tech savvy" user that the website is fixme.it not fixmeit.com or something like that.

Fixme.it has given me the power to support my clients easily. The remote support is quick to setup and use. Also, the pricing structure is good.

I can really think about any cons right now.

I could go on and on about this product. It has LITERALLY changed the way I do business. I used to have to go onsite for all issues both big and small. Now I can remote into my customers computer and boom - I can fix whatever is going on - I can SEE what my customer wants me to see - I can have remote access to the computers I need access to and work on computers after work hours. It has made my life so much easier.

There is LITERALLY nothing I do not like about this product. It has all the things I need and want for this type of work.

This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job.

I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally.

The ease with which I can connect to client machines from anywhere I have an internet connection and the ability to reboot to safe mode without user assistance is invaluable in troubleshooting.

No Complaints with this software/service.

1. very great video quality when sharing screen2. consistent and works fast3. the price and the speed of connection worth the cost.4. easy installation and configuration for new users

1. not compatible with Apple Mac, so its only for windows os users2. a little pricy3. still having issue with mutiple screen workstations

I like that the program does not need to be installed on the customers computer. It connects fast and allows for support

Sometimes when connecting to customers widows of programs open behind other windows. So this makes you minimize other windows. Also that it temporarily installs in the temp folder. If Windows security is set to not allow this the program cannot be used.

The service's reliability is very good- near 85 percent of connections without any loss of connectivity during sessions.

The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often.

Great tool for managing dozens of client computers

used to be lackign features, but is a lot better lately.
I would like it to work better with remote systems that have more then 2 screens. I use it a lot in 6 screen clients and its a pain.

Ease of use for our company and our customers.

Annual renewal has not been ideal, but I adjusted.

FixMe.IT is by far the most practical way of remote desktop connection and it offers great features for remote support.

FixMe.IT works quite fine in terms of features and functions aspect however I am not able to state the same for the support side.

The thing I like most is how fast it is under normal circumstances. As I said, we switched from using WebEx and it felt like it took several minutes to start up a WebEx session where as with FixMe we can get a session started very quickly, especially if it's with an experienced user who knows how to start a session.

One main problem comes to mind.

Performance when customer is on WiFi can be poor. Sometimes when we're helping a user who has WiFi, the session will seem to freeze up for around a minute and then will pick up again with a reasonable level of lag (like click response time is 1 or 2 sec behind) that is understandable.

Ease of use. Simply send the client to fixme.it > start support session> run/open/install > provide technician with 6 digit client ID

Inability to bypass UAC. Inability to run at service (instead of having the dialogue box open in order to maintain connection)