
SAP Concur
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1925 Bewertungen
- Branche: Bau
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 1.0 /10
Arbeitszeitraubendes, bürokratisches, Softwaremonstrum für Dienstreisende!!
Bewertet am 21.12.2021
Eine Booking App und eine monatl. RK-Excel iVm. eingescannten Belegen bzw. ggf. eine Firmenkreditkar...
Eine Booking App und eine monatl. RK-Excel iVm. eingescannten Belegen bzw. ggf. eine Firmenkreditkarte zur Vermeidung der Barauslagen ist wesentlich Zeit und Kostensparender sowie MA freundlicher.
Vorteile
Hotelkosten müssen unter Umständen nicht mehr verauslagt werden. (Gilt nur sofern das Hotel auf den Prozess eingestellt ist und am besten 1 Tag vorab bereits gebucht wird, was leider häufig gar nicht der Fall ist, das ist der einzige Vorteil für den Reisenden!)
Nachteile
Jede Reise muss über ein Concur eigenes Portal gebucht werden welches dem anderer Plattformen einfach nicht gewachsen ist, es werden immer nur wenige Hotels angezeigt Preise erst nach Bedienung einer unnötigen Schalter "Preis anzeigen" keine Bilder (Zimmer), das macht den Vergleich sehr mühsam und führt zur paradoxen Situation dass der MA weiter über Booking auswählt und dann das Hotel umständlich auf der Concur Plattform sucht um es dort zu buchen. Der BuProzess dauert dann ebenfalls wesentlich länger. Im Hotel ist dann ft kein Einchecken möglich da Hotels nicht auf die Kostenübernahme vorbereitet sind eine Vorabzahlung ist dann weiterhin durch den Mitarbeiter notwendig, weiterhin führt das zu Diskussionen mit der Rezeption und längeren Wartezeiten.
Jede Reise muss im Nachgang über das Portal nachgepflegt werden, Belege einscannen ablegen hochladen mit den Vorgang wieder verknüpfen ect. bishin zur steuerlichen Trennung (Aufschlüsselung) jeder einzelnen Ausgabe Beispiel Frühstück 10 € davon 3 € 19% MwSt. 7 € (7% MwSt.), die Eingabe der Tagespauschalen ist eine Klasse für sich man verzichtet dann lieber auf das Geld.. Dieser Tätigkeit schließen sich weitere Prüfvorgänge durch Vorgesetzte und Buchhaltung an schließlich werden Tagespauschalen wesentlich später gezahlt als vor der Einführung oft nur auf Nachfrage. Für die Eingabe einer Abrechnung bezahlt das Unternehmen übrigens für jede Abrechnung einen 2 stelligen Betrag in Euro abgesehen von der investierten Arbeitszeit. :(
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Effizientes Reise- und Ausgabenmanagement für Unternehmen
Bewertet am 22.9.2023
Vorteile
SAP Concur bietet eine ganzheitliche Lösung für das Management von Geschäftsreisen und Ausgaben. Es ermöglicht Unternehmen, Reisen zu planen, Ausgaben zu verfolgen und Compliance-Richtlinien einzuhalten.
Nachteile
Aufgrund seiner umfassenden Funktionen kann die Einarbeitung in SAP Concur und die Anpassung an die individuellen Anforderungen eines Unternehmens komplex sein
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
SAP Concur
Bewertet am 16.9.2023
Es ist sehr einfach zu bedienen, die Benutzeroberfläche ist sehr benutzerfreundlich, aber gleichzeit...
Es ist sehr einfach zu bedienen, die Benutzeroberfläche ist sehr benutzerfreundlich, aber gleichzeitig ist die Software sehr komplex
Vorteile
Ich habe vor kurzem begonnen, diese Software zu verwenden, und bin sehr begeistert.
Nachteile
Bisher habe ich keine Nachteile bei der Verwendung dieser Software gesehen.
- Branche: Baumaterial
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Nervenraub auf höchstem Niveau
Bewertet am 17.8.2022
Vorteile
Die Rechnungen können fotografiert werden und anschließend hochgeladen und mit einer Ausgabe der Kreditkarte zu einem Datensatz verbunden werden.
Nachteile
Dieses Programm ist das Gegenteil von Intuitiv. Wenn Du beim -Abrechnung absenden- einen Fehler in der Zeile hast, lässt er dich nicht weiter aber sagt dir auch nicht wie du dieses Problem behebst oder WO der Fehler zu finden ist. Sehr frustrierend. Wenn ich bei einem Anmeldeformular im Internet etwas nicht ausgefüllt habe, macht mich das Programm sofort darauf aufmerksam. Wieso schafft es SAP Concur nicht?? Wenn man keinen Support bekommt, sucht man stundenlang oder muss warten bis einem geholfen wird. Ansonsten kannst Du deine Abrechnung einfach nicht abschicken, weil das Programm es nicht zulässt.
- Branche: Computer-Hardware
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Concur
Bewertet am 29.8.2023
Vorteile
Die simpel gestaltene Oberfläche, die einfache Online Bookings Funktion, Auftrags Verfolgung
Nachteile
Die Darstellung unter IOS oder Android
- Branche: Gastgewerbe
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 6.0 /10
Etwas unübersichtliche Software
Bewertet am 7.11.2022
Es ist eine Software für Anwender, die diese häufig nutzen. Wenn man seltener unterwegs ist, ist es...
Es ist eine Software für Anwender, die diese häufig nutzen. Wenn man seltener unterwegs ist, ist es zu kompliziert aufgebaut.
Vorteile
Mit gefällt zum Beispiel, dass ich bei der Reisebuchung auch eine Kartenansicht in der Hotelauswahl habe und unter mehreren Optionen bei der Hotelauswahl wählen kann
Nachteile
Die Abrechnung einer Reise finde ich nicht ausreichend strukturiert und unübersichtlich, wenn man es nicht täglich macht. Es ist leider nicht selbsterklärend und man wird nicht durch ein Abrechnungsmenü geführt.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
SAP Concur Reisekostenabrechnung
Bewertet am 18.8.2023
Vorteile
Mit SAP Concur kann jeder Mitarbeiter leicht und unkompliziert seine Reisekostenabrechnung machen.
Nachteile
SAP Concur hat eine nicht so moderne Oberfläche und sieht somit etwas veraltet aus.

- Branche: E-Learning
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Is SAP Concur the Right Travel and Expense Management Solution for Your Business?
Bewertet am 30.12.2022
SAP Concur is a good choice for businesses looking to automate and streamline their travel and...
SAP Concur is a good choice for businesses looking to automate and streamline their travel and expense management processes. Its range of features and integrations can help businesses manage and track employee travel and expenses more efficiently, while its advanced security measures provide a secure and reliable platform for conducting transactions. However, it may not be the best choice for businesses that do not have a high volume of travel and expense activity or those that are not willing to invest the time and resources required to set up and customize the platform.
Vorteile
SAP Concur is a travel and expense management platform that helps businesses automate and streamline their travel and expense processes. It offers a range of features and tools to help businesses manage and track employee travel and expenses, including support for booking travel, creating and approving expense reports, and integrating with popular accounting and HR systems. SAP Concur is abale to automate and streamline travel and expense management processes. This platform helped us to reduce the time and resources they spend on manual travel and expense tasks, freeing up more time to focus on other areas of our business. Platform's integrations with popular accounting and HR systems, such as QuickBooks and Workday, which makes this a Powerful System.
Nachteile
According to the experience, this platform may be expensive, especially for businesses that have a high volume of travel and expense activity.

- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easy Workflows for Enterprise Expense Processing Efficiency
Bewertet am 12.2.2019
Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a...
Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a different solution from a different vendor. Concur has brought my organisation impressive Return on Investment and efficiency which affords us the agility and time to improve critical sectors of our enterprise. The support is top notch as the team is readily available and we also have local point persons trained from within the organisation. The deployment and integration was smooth since it is cloud based and doesn't require complex installation procedures and dependencies.
Vorteile
I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times.
Nachteile
The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Affordable Software
Bewertet am 12.9.2023
Vorteile
Very easy to upload the receipts. Mobile version available.
Nachteile
Software could be a little bit cheaper.
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Customer service is terrible
Bewertet am 3.7.2023
We did like the platform (when the connection to Amex wasn't constantly disconnecting). It took...
We did like the platform (when the connection to Amex wasn't constantly disconnecting). It took some time to figure out all the bells and whistles and narrow down which we needed and how to pull reports to get the info we needed but once we did it helped a lot with expense reports.
Vorteile
The platform itself is nice and for larger businesses, it has a lot of functionality built-in.
Nachteile
Customer service is basically non-existent. No way to reach out via phone. If you have a problem or Q they strongly encourage you to read through the help articles to solve your own problem. The platform is a little tricky to navigate due to all the features they have (most of them useless for what my company needed it for) and the connection with American Express constantly breaks. We ended up switching to another expense management platform after five years of using it.
In Betracht gezogene Alternativen
ExpensifyWarum SAP Concur gewählt wurde
At the time Expensify did not have a bunch of features we needed to ensure all expenses were being captured, we ended up switching back to Expensify after they made improvements to their platform.Zuvor genutzte Software
ExpensifyGründe für den Wechsel zu SAP Concur
Mainly we used to make sure approvals workflows for client expenses were approved by the managers of each project and ultimately reimbursed by our clients. Concur had rules in place where certain expenses were excluded if they didn't meet certain conditions set forth by our company.- Branche: Automotive
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SAP Concur is a Robust Online Accounting Software
Bewertet am 10.7.2023
It automate travel and spend management.
It automate travel and spend management.
Vorteile
SAP Concur is a crucial asset that help me save time by eradicating manual accounting tasks.I do not record errors when paying vendors by incorporating 2 and 3 way matching tools which detect discrepancies rapidly.
Nachteile
Ever since 2019, I have been using SAP Concur, and I hardly encounter issues at all.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Expense Reporting
Bewertet am 25.1.2023
Travel Management and Expense Reporting
Travel Management and Expense Reporting
Vorteile
This is the top software for travel management and expense reports in the industry. Therefore, they do the best they can. It is relatively simple to use and connects to other platforms.
Nachteile
Many processes should be automated so you don't have to go through every single expense and add all the details. I wish the mobile app was easier to use.
- Branche: Eventservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review 2023
Bewertet am 7.9.2023
my overall experience has been very positive, as i said above i am up to date on my expenses
my overall experience has been very positive, as i said above i am up to date on my expenses
Vorteile
the mobile version of uploading receipts is very easy to use, and i am up to date on my expenses because of this
Nachteile
it was a little difficult to navigate when i firsts startedusing it. Such as when i upload a receipt on the homepage, it created a whole new expense list for that month which i did not need.
- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Allows me to quickly get to crucial invoices for approval and payment
Bewertet am 18.9.2023
We have been using Concur for years and it has allowed me to get my vendors paid quickly. Works...
We have been using Concur for years and it has allowed me to get my vendors paid quickly. Works with all of our in house Finance apps as well.
Vorteile
The approval process that auto emails users and stays on top of them
Nachteile
Password changes. They make you change your password not a lot but its one of those set it and forget it things.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Always an easy job to sort expenses with Concur!
Bewertet am 22.8.2023
Concur makes booking trips and processing expenses easy for our team. It streamlines the process...
Concur makes booking trips and processing expenses easy for our team. It streamlines the process and saves time, meaning I can be reimbursed in a timely manner and saves me time when booking a trip.
Vorteile
Booking and expensing trips both through concur means half the information is there already when I go to process expenses, saving me time and effort when Im tired from a trip.It is so easy to see what travel options are pre-approved by my organisation, making all the steps of a trip as easy as possible.I have never had any issues with expenses going through concur and all receipts can be easily uploaded.
Nachteile
Concur is a little bit confusing for a new user, especially if you are not familiar with processing expenses.Despite this, it is quickly picked up with a little bit of guidance from a more experienced user.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Conquer the travel management with Concur!!
Bewertet am 5.8.2023
The features and accessibility are impressive and quite useful but its ability to run efficiently...
The features and accessibility are impressive and quite useful but its ability to run efficiently without errors needs improvement.
Vorteile
It’s very impressive how we can manage to book travel efficiently. It gives the access to book everything at one place with lots of flexibility and alternative options.
Nachteile
It takes forever to load and shows error after completing the whole booking so we have to try filling out the information again.
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
A Comprehensive Review of SAP Concur
Bewertet am 17.1.2023
Overall, I have been very pleased with SAP Concur. It is a great tool for managing our employee...
Overall, I have been very pleased with SAP Concur. It is a great tool for managing our employee expenses, and I would recommend it to any business looking for an easy-to-use solution.
Vorteile
SAP Concur has been a great tool for our small business, allowing us to easily manage employee expenses, invoices, and travel. It's easy to use, and the customer service is top-notch.
Nachteile
The user-interface can be a bit clunky at times, and sometimes it takes a while to find the right feature.
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Not what was described but useful in some aspects for invoice processing
Bewertet am 19.5.2018
It keeps all of our invoices in one place.
It keeps all of our invoices in one place.
Vorteile
Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.
Nachteile
It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.
- Branche: Großhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Not a huge fan - not user friendly
Bewertet am 1.2.2019
I only use it because I have to for work, otherwise I would not use this program.
I only use it because I have to for work, otherwise I would not use this program.
Vorteile
I like that concur is a program that can track your personal and work expenses. You can link up a credit card, and once you charge an item it goes directly to Concur and whos up on a list for you to add to a current or future expense.
I also like how Concur has a phone App to let you upload receipts on the go so you don't have to carry them around everywhere with you.
Nachteile
This program is not very user-friendly. It seems like it is an older progam that has been around for a while, so it works, but not as fast and easy as a more up to date program. This is the only expense program I have ever worked with, so I cannot say if it is better or worse than others. I have to use it for work, but I really wish my company would source a newer easier to use program.
I have to relink my credit card, and could not figure out how to do it online. It is linking, but it is linking my other 2 personal accounts that are at the same company, which I do not need linked. I cannot figure out how to fix this! This was actually kind of frustrating, because I searched the concur site on how to fix my problem and could not find an answer. I then searched for a phone number of who I could call that could help me, and I couldnt even find a phone number to call! I gave up on fixing this - as my card does link, I just delete the other items that I don't need linked - but it shouldn't be that hard! So for that, I gave customer support not a great rating here.
Sometimes an amount will upload wrong, and I cannot edit the amount. I usually just detach the receipt, delete it and add a new item with the correct amount and attach the receipt, but then the card charge is not linked, and my company needs them to show they are linked.
I wish the matching process was a better, as well as the nightly hotel charges too.
- Branche: Medizinische Praxis
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Concur - with good implementation by corporate it is nearly perfect
Bewertet am 31.12.2018
Concur makes keeping track of expenses and submitting expense reports routine and even somewhat...
Concur makes keeping track of expenses and submitting expense reports routine and even somewhat fun. It also provides a handy record of where you have been before. It's great.
Vorteile
Concur makes it very easy to do expense reports for a sporadic traveler:
-expenses for the corporate card are transferred automatically (so one does not forget to claim them)
-the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated!
- receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee).
I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur.
Nachteile
Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few:
1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it.
2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.

- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Very helpful software with many useful features
Bewertet am 16.10.2018
My Overall experience is very positive with this software and I am very thankful to have access to...
My Overall experience is very positive with this software and I am very thankful to have access to it. This software is a major time saver when submitting, reviewing and processing expense claims.
Vorteile
The software allows me to sort submitted expense claims by date, currency and location. Within the expense claim the software is very user friendly, allowing the user to select from a wide ranges of expense types, departments, countries and entities. Features such as the automatic foreign currency calculation, mileage calculator and integration with corporate credit cards are very useful for the user and saves alot of time. The software is also very customizable by allowing the admin to change expense types departments, managers and other settings. The admin is also able to view a variety of reports that are very useful as well as features such as expense connect automatic payments and allowing access for the admin to act on behalf of another user.
Nachteile
The website tends to have periods where it is unavailable and doesn't work. This is usually resolved within a short time and the site returns to normal. Also the customer support for Concur could be improved in my opinion as there have been times I have had issues and they have been unable to help me.
- Branche: Maschinerie
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 5.0 /10
Average Expense System
Bewertet am 10.4.2020
Overall, I rate my experience as average. Although it was far more expeditious than the previous...
Overall, I rate my experience as average. Although it was far more expeditious than the previous expense software that I have used, I still view it as an average expensing program. Please keep in mind, I was only a user not and administrator or implementer so I have no context as to the sophistication on the backend. From a user's standpoint I think it provides the essential services/functions that you need from an expense software.
Vorteile
Concur offers an application that is pretty straight forward and easy to use. I think the most convenient feature is the receipt databasing piece. I can take a photo of my receipt code and file it right away. The previous software that I used required a user to wait for the final charge to appear on your corporate expense account (credit card) and then it would allow you to code and submit the expense. As a result, you would need to hang on to a receipt (s), sometimes for a few days and then code and submit it. However with Concur's photo receipt function you can take a picture and toss that receipt right away.
Nachteile
I struggled with the travel booking functionality. Although the concept, to have travel and expenses in one place, is excellent I believe it came with a cost. We had the functional ability to book travel via the app but still used outside sources because we seemed to get better rates and I believe the app did not always show all available options. To be fair, some of that might have been mitigated by our own internal processes in which we inhibited our ability to optimize this feature, more so than the functionality itself not existing.
- Branche: Marketing & Werbung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Streamlines coorporate Travel Bookings, Approvals and Expense Reports in one application that...
Bewertet am 8.2.2018
Vorteile
Great implementation experience. Nice workflow that you can customize and set up for your company needs. Nice interface and UI for users. It is great that there is an app to use when on the go. Love the fact there are integration capabilities that you can build out and customize to extract data to then ingest into other software.
Nachteile
User support is very hard to deal with in the fact that you have to submit 'cases' via the website and do not always get the correct person that understands your wants and needs....I find this extremely unbearable support after coming out of implementation where you had a dedicated rep that could communicate effectively with you and understands your custom set up of the system. The client service rep after implementation does little to no help with requests. The administration of the system is cumbersome and very complex. The admin has a lot to learn and a lot of different areas of the system to manage. The mobile application doesn't allow for all necessary functionality for users for approvals. System outages have gotten better but occur way too frequently.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent budgeting system
Bewertet am 16.3.2023
I like how simple it is to track and manage all of my company's expenses in one place. This system...
I like how simple it is to track and manage all of my company's expenses in one place. This system allows us to track expenses and reimburse employees for out-of-pocket expenses as a large corporation with many employees. Concur offers an important benefit in the form of direct deposit for employee reimbursement. They also have an app, which I have yet to try but have heard nothing but positive things about. The system's user-friendly interface also makes staff training easier.
Vorteile
It's convenient to have all of the organization's expenses in one place. With a large workforce, the system can track expenses and reimburse those who have already spent money on the company's behalf. Before reimbursement is made, the direct supervisor can authorize and verify the process. The direct deposit feature of Concur is extremely useful.
Nachteile
I dislike how limited the accounting review process for receipt management is, but aside from that, SAP Concur is a very user-friendly system that is simple to train new employees on.