SuperSaaS Erfahrungen

This program has allowed our entire team to stay connected as we make appointments and follow up on our market events. It's easy to operate and can be used across multiple events and markets. It's has absolute improved our productivity, communication and business success.

Really no negatives on our end. It's clear that the software has so much ability than what we are using it for but we are extremely happy with the product.

Very configurable, yet human readable. We evaluated other software and found they lacked easy to read settings. With SuperSaaS, you can just read a sentence in the settings page and understand what it will do. With other software you have to look up in a help/knowledge base what a toggle will do. It is clear that the designers of this software wanted to create a flexible tool that was good at a certain feature set. Also the technical support is very responsive. Within the same day I will usually get a reply from their team, often it feels from one of their programmers. This is different than other calendar systems which may reply even faster, but it is not a useful reply if coming from a level 1 tech support. With SuperSaas it does not feel like there are levels of tech support, just the fastest possible clear answer/resolution!

The interface looks like an old version of Google Calendar. I often have to tell people that while it looks like Google Calendar, it is not, and that it has many powerful features. The interface could be updated to be more modern. I know that they have updated the interface once before because in the settings there is a "classic or modern" toggle. I am already using the modern interface option but it looks very old.

The best customer service - they are so quick (responses within the hour, sometimes within minutes!), and always provides the answers I'm looking for.

Some functionality is clunky. We offer lots of series-classes that students must sign up for all sessions the functions available to handle this doesn't fully fit our needs, so over the years we've added in some manual workarounds. There also isn't a "shopping cart" option for students to add several items and check out and pay at once, they have to pay individually which is clunky for our users.

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence.
The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

What I like most is that we no longer have drivers showing up and hovering over our receiving attendants distracting them from their primary focus of accurately receiving our food products.

What i like least is that in the "use" screen you have to open each "tile" to see the supplier to be received. Also, to my knowledge there is not a way to easily document the time the supplier arrives/departs to dial in the amount of time it actually takes to receive orders, which would allow us to more accurately book appointments.

Ease of use and availability to clients at all hours. Ease of changing hours. Choice of colors. It's nice to have the ability to look at past and future appointments as well as current appointments.

Administrator cannot put in e-mail of client on the admin screen. Feedback from clients that it isn't user friendly on their phones.

fast and easy, and my students like the monthly view to select the day they want classes - works on every device, cost-effective for small biz, flexible, tech support and website great

It could have a bit more detail in reporting features (like to pay teachers or break down my month for total sales) but it the big scheme of everything else not a deal breaker.

Supersaas offers great flexibility for creating a variety of scheduling methods. Their color schemes and formats are current, attractive, and workable.

The program is so versatile, that I sometimes forget how to access everything. But, if I'm in a hurry and don't want to "figure it out for myself," support team answers my call for help in minutes. As we are in completely different time zones, I can't figure out when they sleep!

- the download feature and
- the way that you can change the layout, look and messaging

Ummm....... I guess that it doesn't come with themes like Windows desktop for appearance - you could still do something like that but it would take a lot more work

Supersaas has made scheduling a breeze for us! We schedule 5 different spaces and this software makes it easy for our customers to book themselves!

It's missing an option to pay via bank debit, which would be nice and the phone software is a bit complicated to use.... But overall has most of the features we need.

I have researched well over 200 scheduling systems in depth both programmatically and "out of the box". There is nothing that compares with this system. The peace of mind I get from it's ease-of-use and reliability is worth it's weight in gold.
I am always impressed with the absolutely amazing response time to questions or problems ( The problems were nearly always my mistake!)

Over the years they have been researching and implementing improvements consistently. They really seem to care about their company and its reputation and are willing to work hard to meet that goal.
Plain and simple this is a good product and very inexpensive for what it provides

Supersaas rocks

There is only one global time zone setting. While clients can see their own time zone in emails and on the scheduler (they can see their time zone only after they click on an available spot), I wish there were a simpler way for both clients and staff to be able to "one click" the whole system to a different time zone. Trust me, this is NOT easy to do programmatically.

Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance.
Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access that information.
The sophisticated form builder allowed us to capture all the information our employees need to do each job.
The system has been fast and extremely reliable, and has grown as my company has grown. We started with the free service and are now on the second paid tier. I've never once regretted selecting this system or paying for it. It's worth every dollar.
We are currently developing a custom iPad application to tie the booking system into our accounting system.

I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day.

Ease of use and excellent customer service, where things are explained simply and clearly.
Customer service is almost instantaneous, and the cost (after a free trial period, where you can experience what a great program it is) is minimal. I highly recommend it and am very satisfied, after 3+ years of use. A colleague introduced me to it, and implemented the original setup.

Can't really say that there is anything I don't like. If I don't understand something, I shoot an email to rep and staff and get a quick, simple reply. What's not to like? (I have a small Art Therapy practice and space is shared with several other Art Therapists, all of whom can easily access the online schedule for booking.)

I had a team of paid experts to compare and contrast the many options available at our choosing out there for our companies' needs! We also included, customizing our own scheduler by hiring an I.T. crew to build exactly what we would want it to have! While working on many aspects, options out there, the marketing team came across SuperSaaS! They vetted it out, began using it in a beta style testing format without myself or my team involved. Finally, after many options we had to choose from they pitched us SuperSaaS! By far, it has blown me away on how nicely it works and is so easy to use! I would highly recommend this to anyone wishing to have a simplified version of scheduling or appointments taken care of on the web using SuperSaaS! So inexpensive too!!! It's truly a win, win!

Honestly, not much to say in regard to things we didn't like about it!

Ease of setting up customers, ease of use for customers. Clean look for end users.

Scheduling records are kept for 1 year only then purged. We would love to be able to download or keep or be able to track for a few years back. We needadditional colour coding for the classes we offer.

I love that people can make their own appointments for our spay/neuter clinic without having to call us to do it for them (unless they don't have a computer). I like that I'm able to download clients so I can email them as a group.

The software is not intuitive for some people. I'm used to it now, so it's not a big deal. One thing that is awkward is when I need to change an appointment that contains a form. I have to save the change and then go to the appt again to change and save the form. People complain because they don't notice that a slot is full by the different color; but really, I'm not sure you can do much to help the 20% who don't get it.

Easy to use by all my co-workers you don't need digital skills, its simple and direct. You make a shedule (we make about 200 shedules a year)then time slots and that's it, It's also simple for our clients just log in and book. This program boosts the satisfaction of our clients

Sometimes it's to manual, there is no system to upload a spreadsheet of slots. So when you need a shedule with 50 different slots, well it takes time.

Price seems very reasonable. Most impressive is the prompt replies of customer support. Service goes a long way. The software itself does a great job of booking tennis courts for our small club and we have rarely had any issues. The uptime has been 99.99% for us for the past couple years and the downtime was due to our own internal issues, not SuperSaaS.

The interface seems a little dated and could look more appealing or updated.

That is integrated with my website calendar seamlessly

limited financial connectivity, like working with banking POS systems like Moneris

Customers can make their own appointments, which frees up our officers' time by cutting down phone calls and data entry.

Not being able to customize fully some of the automated email responses, and other various components of the calendars such as setting alerts based on certain data the customers enter into their appointments, and not having the ability to "link" calendars to be able to search for customers making multiple appointments across multiple calendars, or at least alerting people to when it occurs.

The best part of this software is that is free to start with.

The worst part of the software is that if it is used too much it costs money.

Supersaas is easy to setup, customize and use and is very affordable

Graphically it isn't the greatest, but other than that no complaints.

This software allows our university to have students schedule their exam appointments online, without having to call the Testing Center during business hours. We are able to print the schedule each day or for the week and can control how far in advance a student needs to make their appointment. With the information gathered we are able to print/save reports for data collection.

The only drawback that we have found is that if we want to open more testing stations for the week of Finals we can't just do it for one week, it is all or nothing.

Great product at a great price. Really easy to use and quite flexible. Easily scalable. Easy to maintain and modify to suit your needs. Basically does what it says on the tin.

Perhaps the user interface is a bit dated? Remembering how to navigate to a specific administrative function after months of not having done so. But, this is common to all software.

i like the fact that we can strategically plan out our days by having the reservations ; it helps allow more/less walk ins depending on our day

-cant see past a certain time frame of reservations
-not all show up with info regarding client
-some dont show up that were imputed by a staff member
-blocking scheduling should be easier