Convoso Erfahrungen

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

Having the text feature is huge for us, our previous dialer did not have it and being able to text back and forth with clients has been big for our productivity.

constant issues, we seem to have insane amounts of dropped calls and days where it is down for hours at a time at least a couple times a month, on previously used systems we would be down for maybe an hour every couple months if even. we lose out on a lot of productivity due to this

Convoso is extremely easy to use and helpful for tracking talk time as a call agent.

Would be better if it had more texting capabilities.

Convoso is a great software that has increased our connection rate to potential clients exponentially! Very easy to use and monitor our users as well.

So far we have no complaints with the Convoso software.

the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well

its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team

Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results.

Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso.

Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards.

It would help us if the reporting was more easily specified for the lead measures we need to see.

The ease of pulling up the recordings finding all needed information

too many options that I have no access to why are they there

It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number.

Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all.

No glitches with the system easy to start.best customer support.

Pricing and features are not always correct.

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

I like the whisper feature, the way I can track calls and all the other features that are available!

It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues.

the features i like the most was having access to multiple agent/admin reports

recordings take several minutes to load.

Works in Chrome on MAC and PC! Low overhead as there is no application to install.

Getting a script to play for the users is complicated if there is a large amount of data to be collected from the client.

It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail

It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough

pretty much everything; not too complicated

lags into force pauce sometimes when system overwhelmed

Predictive dialer, it was intuitive and had great UI

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.

I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.

I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.

I would say my experience with convoso has been very easy, smooth and great! The system is easy to navigate and my favorite feature is the call log. I can visit that tag and download any call to refrence back to.

The only con on my end would have to be the delays we face during high volume.

I like the automatic dialer and the easy to use system of it.

I dont like that the script can be slow

Convoso allows us to manage our call center 100% remotely. It gives easy access to both agents and management to make the most out of their work day.

The software lacks gamification and bonus compensation features that incentivize agent performance. However, they have been receptive to this feedback.