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4279 Bewertungen
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Für ein kleines Unternehmen optimal
Bewertet am 11.1.2023
Vorteile
Eine einfache Buchführung mit allen Funktionen die wir brauchen.
Nachteile
Nachteile haben wir keine festgestellt.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Hilfreiche Software für ein klein Betrieb
Bewertet am 24.4.2023
Gute software für klein Team
Gute software für klein Team
Vorteile
Mit FreshBooks konnten wir als klein Team unsere Arbeitsqualität verbessern und beschleunigen. Besonders für Finanz Themen und Rechnungen
Nachteile
von mir aus als klein Team ist schon sehr gut. Aber passt nicht für ein große Unternehmen. Das sollte noch mehr Tools und Futures haben.

- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Online payment processing, personalization, and ease of use
Bewertet am 16.1.2023
Billing clients and tracking spending is a breeze in Freshbooks. It takes little effort to learn...
Billing clients and tracking spending is a breeze in Freshbooks. It takes little effort to learn and put into practice, and it can complete tasks quickly and efficiently. And the help desk is available whenever it is called for.
Vorteile
The user-friendliness of FreshBooks is undoubtedly its best feature. Generating and sending an invoice to a client is a breeze. This is made further easier by the fact that it can connect to other services you may already be utilizing.
Nachteile
The removal of the Tickets feature is the sole reason we haven't made FreshBooks our primary invoicing tool again. Previously, we would start a ticket in FreshBooks, handle it, and then turn it into an invoice.

- Branche: Informationsdienst
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
It amply met my expectations and satisfies the company's needs.
Bewertet am 23.7.2022
When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at...
When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let Freshbooks do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that.
Vorteile
I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.
Nachteile
I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.
In Betracht gezogene Alternativen
Quickbooks OnlineWarum FreshBooks gewählt wurde
One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).Gründe für den Wechsel zu FreshBooks
We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.- Branche: Essen & Trinken
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best of guide of accounting
Bewertet am 29.8.2023
I have more than two years of experience with FreshBooks. Overall, I have a positive view of the...
I have more than two years of experience with FreshBooks. Overall, I have a positive view of the software. Hence, I strongly recommend any accountant to use the software.
Vorteile
Easy to understand, well organized for the users, fast solution for the problems. It is very helpful software for the accountant and finance manager.
Nachteile
Maybe except it is the price/cost I couldn't see the problem with Freshbooks for the more than two years I have used it.
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Like it But Lacking Decent Timer
Bewertet am 12.4.2017
This is a review of Freshbooks Classic. They have just come out with a new version that I am not...
This is a review of Freshbooks Classic. They have just come out with a new version that I am not using due to a lack of addins at this early stage.
I use Freshbooks to invoice my customers for the time and materials I spend on their products. I have recurring invoices that automatically bill my customers on the first of the month for their monthly recurring services and any labor I may have spent on their project for for support.
Freshbooks definitely makes the invoicing process simple and easy. I don't have to worry about manually creating invoices each month. A big time saver. It also provides several different ways for the customer to pay their invoice including credit card and PayPal (PayPal is not an option in the new version of Freshbooks).
But Freshbooks doesn't make the time tracking simple. Since most of my charges are based off time spent working on customer products, I need a powerful Timer tool. Freshbooks does not supply that tool. They have a very rudimentary tool that is browser based. You click start, select your Project and Task, then press stop when completed. Life isn't that simple.
I may be working for one client when another calls on the phone. I would have to stop the existing timer, select a new project/task, start the timer again, then after stopping it, go through the whole process again to go back my original task. Awful.
Instead I had to purchase a desktop based tool called Chronomate that is so much more powerful. It even knows when I've stepped away from desk and forgot to stop the timer. It also uploads to Freshbooks so I don't have to manage anything. Bliss. Of course the developer isn't maintaining it anymore so it doesn't work with the new version of Freshbooks. Crud.
Because of the lack of a decent time tracking tool I won't be updating to the new version of Freshbooks anytime soon.
Vorteile
Very easy to invoice.
Nachteile
Time tracking methods/tool are totally lacking.
Antwort von FreshBooks
Hi Kent!
Tim from FreshBooks here, thanks for taking the time to leave us a detailed review. I'm happy to hear that you're enjoying using the auto-bill, recurring invoicing aspect of the software!
I definitely hear you when it comes to the lacking experience for time tracking. I'm not too sure if you've tried the new FreshBooks yet, but we did improve upon time tracking section so that you'll only need to enter in your client to track time (no more entering all sorts of information!), we also display the last five timer you've used on the page so that you can switch between them quickly.
That said, the new FreshBooks' time tracker isn't as smart as Chronomate, but we hope we'll continue to build on it to make it work for you, as well as including more add-ons that will work with it.
Thanks again, Kent! If you have any additional questions or comments, feel free to reach out to our support team at 1-866-303-6061 between 8am - 8pm eastern time.
Best,
- Tim

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
For us, Freshbooks is the best accounting software out there
Bewertet am 26.5.2023
The fact that I can access FreshBooks from my phone is one of many reasons why I like it so much....
The fact that I can access FreshBooks from my phone is one of many reasons why I like it so much. For many years, I had to personally speak with each client, write up an invoice by hand, and then return to the office to enter the information into a computer.
Vorteile
I am quite happy with FreshBooks. Much of our company is now run by robots. Not having to pay for an accountant has been a huge cost savings for us, and FreshBooks has made that possible.
Nachteile
There really haven't been any drawbacks at all. Getting our more senior personnel to adopt FreshBooks initially was the only challenge we faced. However, we did our best to train them on the software and ultimately had to force them to use it.
- Branche: Musik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Accounting services
Bewertet am 30.8.2023
I feel good using this software and I recommend it
I feel good using this software and I recommend it
Vorteile
It was built on the high intelligence that accountabilities are easily done on it.
Nachteile
I like the free version because it gives orientation on the way to use the software
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best accounting program
Bewertet am 24.8.2023
Vorteile
FreshBooks is the best accounting program with lots of features.
Nachteile
I see no issues while using FreshBooks at my workplace.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Fresh books
Bewertet am 19.8.2023
Many times and hours I solve the issues of my customer
Many times and hours I solve the issues of my customer
Vorteile
It's so easy when it comes on fresh books
Nachteile
No need any thing to change it's so we'll ilike it
- Branche: Internet
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Very good program
Bewertet am 30.7.2023
Vorteile
Its ease of use and its beautiful back are among its good advantagesAlso, the theme of his alerts is a beautiful thing
Nachteile
The lack of email automation and scheduling is something I didn't like
- Branche: Biotechnologie
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Review for FreshBooks
Bewertet am 7.9.2023
Vorteile
FreshBooks offers mobile apps for both iOS and Android devices. very user-friendly, even for people with no accounting experience.
Nachteile
does not offer all of the features that some businesses may need. For example, it does not have inventory management or payroll capabilities.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Barely passed high school math - and I'm now the bookkeeper
Bewertet am 8.10.2020
I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done...
I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done stuggling with their program. We had tried the desk top and online versions and they both are so overwhelming with useless features that just get in the way of the simple bookkeeping and accounting needs that our particular business have.
I have been asked by other women in business, if I can help them with accounting as they start their business, and my first suggestion is that they immediately drop QB and move over to Freshbooks.
From our reports to filing quarterlies, reconciling and estimating - every thing about Freshbooks is better.
I have told my husband I would literally become a volunteer spokesperson for Freshbooks due to how much more enjoyable they have made running the backside of our business.
My ONLY regret is not doing this years ago. That's it. This product is life changing!
Vorteile
Pretty much everything.
The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.
Nachteile
The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.
I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

- Branche: Internet
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Freshbooks Track and manage expenses well
Bewertet am 26.12.2022
FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's...
FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's accounting needs. In the beginning, it helped us save time by allowing us to automate a few procedures. Create polished invoices that will impress your customers in no time at all.
Vorteile
Through FreshBooks' Project and tracking function, monitoring project costs is a breeze. Using the Project feature makes billing a breeze. There is a clean design to the user interface that makes navigating swiftly and easily possible. It's possible to modify the categories of business expenses to meet specific requirements. Getting a copy to my accountants was a breeze.
Nachteile
As such, its capability in relation to ledgers falls short of what one may expect from a product designed for major corporations. The prior version of FreshBooks was more dependable than the current one, therefore the most recent update was a major setback for the program's reputation. The cost varies widely depending on the version you choose.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Effortless Invoicing with FreshBooks: A Game-Changer for Small Businesses
Bewertet am 15.3.2023
Overall, my experience with FreshBooks has been excellent. As a small business owner, I appreciate...
Overall, my experience with FreshBooks has been excellent. As a small business owner, I appreciate the platform's user-friendly interface and seamless invoicing capabilities. While the software may lack some advanced accounting features and could benefit from more detailed reporting options, it more than makes up for it with its ease of use and efficiency. The pricing plans may be a bit steep for some users, but the value that FreshBooks provides is undeniable. Overall, I highly recommend FreshBooks to any small business looking to streamline their invoicing and accounting processes.
Vorteile
FreshBooks offers a variety of features that make invoicing and financial management effortless, including customizable invoices, recurring payments, automated late payment reminders, time-tracking, and expense tracking. As a digital marketing business owner, I was pleasantly surprised by how seamlessly FreshBooks integrated with our existing workflows, saving us time and effort on a daily basis. Their platform's user-friendly interface and efficient features make it a top-notch solution for small businesses looking to streamline their financial processes.
Nachteile
Although FreshBooks is a great invoicing and accounting software for small businesses, it may not be suitable for larger enterprises with more complex financial needs. Some advanced accounting features such as inventory management or fixed asset tracking are missing from the platform.While FreshBooks provides a range of useful reports, some users might find that the options are not as extensive as they would like. For instance, the software could benefit from more detailed insights into sales trends, expenses, and cash flow.While FreshBooks is an excellent invoicing and accounting solution, some users may find the pricing plans to be relatively expensive, particularly if they only require basic invoicing functionality. Additionally, some users may be disappointed to find that certain features are only available on more expensive plans.While FreshBooks has a user-friendly interface, certain features can be challenging to navigate, particularly for users who are not tech-savvy. For instance, creating custom reports or integrating third-party applications can be a bit complicated.While FreshBooks does offer a mobile app, some users may find that it lacks certain features and functionality. For example, tracking time and expenses on the go can be a bit clunky, and the app could benefit from more advanced project management tools.
In Betracht gezogene Alternativen
XeroWarum FreshBooks gewählt wurde
It's because of one advantage that FreshBooks has over QuickBooks. Its user-friendly interface and ease of use. While QuickBooks is a robust accounting software, it can be quite complex and intimidating for new users. FreshBooks, on the other hand, offers a more streamlined and simplified experience, making it easier for small business owners to manage their finances without getting bogged down by complicated accounting jargon or features they don't need.Zuvor genutzte Software
Quickbooks OnlineGründe für den Wechsel zu FreshBooks
One advantage that FreshBooks has over Xero is its intuitive and user-friendly interface. While Xero offers a comprehensive range of accounting features, its interface can be overwhelming and confusing for new users. FreshBooks, on the other hand, has a more streamlined and simplified user experience that makes it easier for small business owners to manage their finances without getting bogged down in complexity. Additionally, FreshBooks is more focused on invoicing and time-tracking features, which can be a better fit for some small businesses.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Invoice and expense tracking automation
Bewertet am 14.2.2023
The features that make FreshBooks such a superb invoicing and accounting application for small...
The features that make FreshBooks such a superb invoicing and accounting application for small businesses may not be sufficient for larger enterprises. Not all small businesses can afford FreshBooks because it is more expensive than some comparable solutions.
Vorteile
Because of FreshBooks' intuitive design, keeping track of business money and other administrative tasks is a breeze. Save time and work more efficiently with FreshBooks' convenient time-saving tools, such recurring invoices and cost monitoring.
Nachteile
FreshBooks's user-friendly interface is a major selling point for me as a financial manager. We've found great use in the time-saving tools, such automatic invoicing and expense tracking. Nonetheless, I have found a few shortcomings, such as a lack of robust reporting tools and a dearth of available integrations. Despite these concerns, FreshBooks has been a great help to me.
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great Invoicing Tool for Time Tracking
Bewertet am 12.11.2022
Freshbooks does manage the following VERY well: Time tracking against projects and clients;...
Freshbooks does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant.
Vorteile
I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.
Nachteile
Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.
Gründe für den Wechsel zu FreshBooks
Invoicing flexibility, integration with Teamwork PM software and integration with Paypal.- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Terrible interface, bad data security practices and dishonest customer support
Bewertet am 11.8.2022
The last year has been horrible, absolutely horrible. This is a dishonest company in my opinion,...
The last year has been horrible, absolutely horrible. This is a dishonest company in my opinion, but the biggest thing was last night after a week or more of begging to have access to my data after the subscription ended Zac, a support specialist decides at 7pm without me asking to access my data, download it to his computer and emailed all the documents to me over an insecure interface. I called and talked with customer service and was promised a call from management before the end of the day to discuss and that never happened. I told the woman I spoke with today that I didn't trust someone would call me back and she promised and of course, no one did. Then when I call back at EOD my phone number is blocked and all I get is an email saying essentially it was a mistake and we all make them and it's not their normal way of handling this, basically, an oops sorry. They clearly have no care for client data security and their security practices seem to be so cavalier from this experience they should never handle anyone's data. Their customer service didn't hesitate to flat out lie to me or management turned them into liars whichever it is. Please don't support this company.
Vorteile
The old interface and the previous CEO management. Customer for 10 years, leaving because it's horrible now and customer service is broken and data security issues.
Nachteile
Their old software was good, and then they forced everyone to a less-featured new version that lacked functionality and jacked the price significantly. They say they always listen and take feedback from customers but in practice, I never saw any action from the feedback, its like a black hole from my experience. Their new version lacks features and is very clunky compared to the old one. After a year of having issues with the new version, I chose not to renew. I called to tell them I wished to cancel and please delete my credit card data. They refused to delete my credit card data and suggested I may get charged again. In 2011 their policy was that you would always have access to your data through the website regardless of having a paid account. Now they don't do that and have lied about their past policies to me. In 2011 you could have a free account with only one client and would always have access to your data that was what the sales pitch was, they said you would always have access to it. They were the first game in cloud accounting, so this was important. In 2016 when I switched to a new account because of a change in structure I still had access to my old account despite not paying for it after it expired for 3+ years. Now they are so horrible and so anti-customer that the day your subscription runs out they turn it off and block you from it. They are so greedy for money they run customers away. There are much better software and customer service for accounting software
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Hate the new format
Bewertet am 1.12.2020
Before the drastic change to the new format, it was excellent. Made my job so much easier, and me...
Before the drastic change to the new format, it was excellent. Made my job so much easier, and me so much more effective. It was really a great product. Now, since the new format has been forced on me, it has been nothing but frustrating to use. They didn't just change it a little, they completely revamped everything and made it far inferior to what it once was. For me anyways, it is no longer "user friendly". It is no longer an effective tool. The only reason we haven't switched to someone else is because of the 10 years of history we have saved in the program. We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.
Vorteile
The fact that it keeps the history of past business transactions.
Nachteile
I was a huge fan of the Classic Freshbooks, and used to recommend it to anyone who would listen. Unfortunately, they recently "forced" a new format on all existing customers. The new format is far inferior to the Classic Freshbooks that was in place before. Now, unless I create a separate account for each individual person I deal with, (instead of just a company account with my contacts noted within), all of my estimates and invoices are addressed to the wrong person, (the new format has only one contact person per company that shows up on an estimate/invoice). Their recommendation to this was to set up a separate account for each individual person I deal with, which literally means I need to set up thousands of more accounts, many of which are for the same company, just for a different person within that company. Completely illogical. The Classic Freshbooks had an awesome search engine allowing me to search for various fields at once, (company name, site address, job particulars, etc.). Now, instead of many search different fields, there is only one, and that one is largely ineffective giving me results in a completely random order, not chronological at all as it was with the Classic format. Cannot express enough how disappointed I am with the new format.
Antwort von FreshBooks
Hey Steve, thank you for taking the time to share your review of FreshBooks.
Change can be difficult, and I want to thank you for your honesty regarding the new FreshBooks and how you use it for your business. I have ensured that this feedback has been flagged for our Product Team on your behalf (regarding client contacts on invoices and search). While I cannot guarantee any kind of timeline for new features to be added to FreshBooks, feedback from customers like yourself is important for our team.
If you have any other questions or feedback regarding FreshBooks, our Support Team is more than happy to help. We can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Freshbooks is the perfect solutions for service based businesses
Bewertet am 26.11.2015
We've used Freshbooks for quite sometime now in our business. When searching for billing software,...
We've used Freshbooks for quite sometime now in our business. When searching for billing software, I needed something smoothe, mobile and also that allowed for customer portals that could be branded to our company. This was a big deal for us, so we absolutely wanted to make sure it was a feature in whatever software it was and Freshbooks did just that.
Freshbooks is super easy to use and handles everything from the customer accounts, to the invoicing to recurring charges and credits. At the end of the year, all the clients get a statement of their services they have paid for, and they never have to contact us about anything. They can review their bills at any time, and also accept estimates that are put together. It also is fabulous for integrations, and we currently use Google Apps, Gusto HQ and a few others to make it that much more effective.
Vorteile
Some of the biggest reasons we chose Freshbooks over other software:
*Incredibly smooth and easy to use interface
*Ability to brand your own in colors as well as add your logo
*Each customer can be assigned their own billing portal login and you can have multiple clients under one company but each have different username
*Utilizes Braintree payments (our primary merchant processor)
*Integrates with Google Apps and Gusto HQ
*Flat rate for up to 5 users, we currently use the Might Oak Plan
*Team tracking and hour logging for projects (huge deal since we work with contractors and they also have a free contractor add on option)
*Mobile App is killer - I pop off invoices like it's nobody's business :)
Nachteile
*Reporting could be improved
*Needs better reconciliation in terms of balances. You can do daily balance sheets, but I would rather have it calculate how my business is doing based on capital in our current account, then factor in what we earned and our expenses.
*Not good for businesses that have inventory, need inventory management (this I wouldn't necessarily rate as a con however, because Freshbooks was built and designed for SERVICE style businesses - for that it works great)
*Reporting can't be opened in the mobile app, you need to access it via the browser
*To my knowledge, you can't run multiple businesses out of one account. We currently have two businesses and are deciding if we are going to open up a separate Freshbooks account or if there is another option that's better suited for the second business.
- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A nice experience with Freshbooks
Bewertet am 24.3.2023
I have found the platform to be very user-friendly and efficient. It has made my job of managing...
I have found the platform to be very user-friendly and efficient. It has made my job of managing expenses, invoicing clients, and tracking time much easier and more streamlined. I particularly appreciate the ability to create and customize invoices quickly and easily, which has helped me to get paid more promptly and accurately.One of the things that I find particularly useful is the ability to access Freshbooks from anywhere, as it is cloud-based and accessible on multiple devices. This has made it easy for me to work remotely and stay up-to-date on my accounting tasks while on the go.Overall, my experience with Freshbooks has been very positive, and I would recommend it to other people who need to manage finances for their companies. While there are some areas where more customization options or integrations could be beneficial, the platform is generally reliable and efficient. I appreciate the value that Freshbooks provides, and it has become an essential tool for me in my job.
Vorteile
I can confidently say that the invoice creation feature is one of my favorite parts of the software. It's super user-friendly and allows me to create and customize professional-looking invoices with ease. I'm not an accounting expert, so the fact that I can navigate the software without feeling overwhelmed is a huge plus for me.I also appreciate that I can automate recurring invoices, which is a huge time-saver for me. It's great to know that Freshbooks can handle the invoicing while I can focus on other important aspects of my business.Sending invoices through Freshbooks is a breeze, too. I can easily send them through email and get notified when clients have opened and paid them. And with the option to accept online payments, my clients find it super convenient to pay their invoices.
Nachteile
One thing that can be frustrating is the lack of customization options for certain aspects of the platform. For example, while I appreciate the ability to customize invoices and estimates, there are some areas where I feel limited in what I can do.For instance, the dashboard and reporting features are not as customizable as I would like them to be. While I can view certain metrics and data points, I cannot always tailor them to my specific needs or preferences. This can make it difficult to get a comprehensive view of my business and make informed decisions based on the data.Additionally, there are some integrations that I would like to see available on the platform that are not currently offered. While Freshbooks does offer a decent selection of integrations, there are some key tools and apps that are not yet supported. This can be limiting in terms of workflow and efficiency.
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
"Freshbooks: The Ultimate Accounting Solution for Small Businesses
Bewertet am 22.3.2023
based on the analysis of customer feedback, Freshbooks is generally well-regarded for its user-frien...
based on the analysis of customer feedback, Freshbooks is generally well-regarded for its user-friendly interface, time-saving features, and excellent customer support. Some users have reported limitations with reporting and integration options, and others have found the price to be higher compared to other accounting software. Overall, Freshbooks appears to be a solid choice for small businesses looking for an easy-to-use accounting solution.
Vorteile
User-friendly interface: Freshbooks offers a simple and intuitive interface that makes it easy to navigate and use, even for those with limited accounting experience.Time-saving features: Freshbooks offers several time-saving features such as automatic invoicing, expense tracking, and integration with popular payment gateways that can help streamline your accounting tasks.Customizable invoices: Freshbooks allows users to create fully customizable and professional-looking invoices that can be branded with your company logo and colors.Mobile accessibility: Freshbooks can be accessed from any device with an internet connection, making it easy to manage your finances on the go.Customer support: Freshbooks offers excellent customer support, with a dedicated team available to answer any questions or resolve issues promptly.User-friendly interface: Freshbooks offers a simple and intuitive interface that makes it easy to navigate and use, even for those with limited accounting experience.Time-saving features: Freshbooks offers several time-saving features such as automatic invoicing, expense tracking, and integration with popular payment gateways that can help streamline your accounting tasks.Customizable invoices: Freshbooks allows users to create fully customizable and professional-looking invoices that can be branded with your company logo and colors.Mobile accessibility: Freshbooks can be accessed from any device with an internet connection, making it easy to
Nachteile
Limited reporting: Some users have reported that Freshbooks' reporting functionality is limited compared to other accounting software, making it difficult to generate detailed financial reports.Price: Freshbooks can be more expensive compared to other accounting software on the market, particularly for businesses with larger accounting needs.Integration limitations: Some users have reported that Freshbooks' integration options are limited, particularly when it comes to syncing with other accounting software or e-commerce platforms.No inventory management: Freshbooks doesn't offer inventory management features, which may be a disadvantage for businesses that need to track inventory.Lack of customization: Some users have reported that Freshbooks' templates and design options are limited, which may make it difficult to fully customize invoices and other financial documents to match their branding.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
"FreshBooks: Streamlining Invoicing and Finances for Business Success"
Bewertet am 30.6.2023
As a small business owner, I rely heavily on an efficient and user-friendly accounting software,...
As a small business owner, I rely heavily on an efficient and user-friendly accounting software, and FreshBooks delivers on both fronts.First and foremost, the interface is incredibly intuitive and easy to navigate. From the moment I started using FreshBooks, I found it to be well-designed and straightforward, saving me time and reducing any learning curve. The platform's clean layout and clear instructions allowed me to quickly set up my account and start managing my finances without any hassle.One of the standout features of FreshBooks is its invoicing capabilities. The invoicing system is robust and customizable, allowing me to create professional-looking invoices with ease. I can easily add my logo, customize the layout, and include all the necessary details. What's more, the automated invoicing feature has been a game-changer for me, as it saves me valuable time by automatically sending recurring invoices to clients.Tracking expenses is another area where FreshBooks excels. The ability to capture and categorize expenses effortlessly has made my financial record-keeping a breeze. I can easily upload receipts, track expenses by client or project, and generate comprehensive expense reports. This has greatly simplified my tax preparation process and has given me a clear overview of my business expenses.
Vorteile
From the moment I started using the platform, I found it incredibly easy to navigate and understand. The layout was clean, and the menus were well-organized, making it simple to access the various features and functionalities.One of the standout features for me was the invoicing capabilities of FreshBooks. Creating professional-looking invoices was a breeze, thanks to the customizable templates and the ability to add my company logo and branding. I could easily track the status of my invoices, send automated reminders for overdue payments, and even accept online payments directly through the platform.Another aspect that impressed me was the time-tracking and expense management features. As a freelancer or small business owner, accurately tracking my billable hours and managing expenses is crucial. FreshBooks made it incredibly convenient to log my time, categorize expenses, and generate detailed reports for client billing and tax purposes.The integration options available with FreshBooks were also a major plus. I could seamlessly connect it with other popular tools I used, such as project management software or payment gateways, to streamline my workflow and automate tasks. This integration capability saved me valuable time and eliminated the need for manual data entry.Lastly, I appreciated the customer support provided by FreshBooks. Whenever I had a question or encountered an issue, their support team was responsive and helpful.
Nachteile
I often needed more advanced reporting features to gain deeper insights into my business's financial performance.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
No Two-Factor Authentication - Very bad overall security
Bewertet am 10.12.2019
Freshbooks has been in business for years but does not have a basic Two-Factor Authentication...
Freshbooks has been in business for years but does not have a basic Two-Factor Authentication feature to prevent hackers from gaining unauthorized access to customers' accounts. Not having this feature borders on negligence. This is a basic standard feature that other cloud accounting software XERO and Quickbooks have had for years.
Not having two-factor authentication is alarmingly bad because tens of thousands of Freshbooks customers are trusting Freshbooks with a ton sensitive company data about their finances, customers, bank information, credit card processor information, and prospects etc into Freshbooks. If hackers get a password, they can easily access this valuable information because there is no two-factor authentication to stop them from getting in.
Does Freshbooks take customer security seriously? Apparently not. I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future.
Their answer as the same as it was when I wrote them in 2018 about this problem. Their answer was that they would pass this suggestion along to their programmers so they can give it future consideration.
Vorteile
Ease of use and straightforward, simple interface. Easy invoicing.
Nachteile
Freshbooks lacks all of these industry standard security features:
No Two-Factor Authentication at login.
No IP address blocking to prevent certain IP addresses from logging in my account.
No log/audit showing when I last logged in and out of the account.
No forced internet timeout/log out when the account has been left untouched for a while.
This is standard on other online accounting software and is used by most banks as a security feature.
Antwort von FreshBooks
Hey there, thank you for taking the time to share your review of FreshBooks.
I certainly understand where you're coming from regarding features like two-factor authentication. While my colleague that you spoke with recently is correct that this isn't a feature we currently offer, I have flagged your feedback for our Product Team to review directly. This is a team we have a FreshBooks who reviews and gathers customer feedback for issues and concerns like what you've raised.
If there's any other feedback you wish to provide, please don't hesitate to reach our to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
The Worst online Invoicing System on the planet
Bewertet am 17.12.2019
Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the...
Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the software duplicating, triplicating and some times four versions of the same transaction. They ignored my complaint for over a year and when I finally reached a VP to discuss, then cancelled my account in under 48 hours losing years of business information, including invoices, contacts etc. Freshbooks goal is to get your money and then destroy you business. To add insult to injury, 18 months after Freshbooks canceled and deleted my account, they charged my credit card for another year subscription.
Basically Freshbooks wants your money, prepared to sell you a horrible solution, will kick you off if you complaint too loudly and then charge you for another year with zero accountability.
Freshbooks should be facing fraud charges and or a Class Action lawsuit. I expect either very shortly in the future.
Vorteile
The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)
Nachteile
The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever.
My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.