I am please with inContact and can't wait until our cluster c4
I like how easy it is to use for the most part. There are somethings that are not clearly documented for example the helps for voice params was confusing. It said "spell" when I needed to type <spell></spell>
Like I said before some of the online help is not specific or up-to-date.
You won't hear me say that inContact is the worst phone system I have ever used, but it wasn't my favorite. Reporting was difficult-impossible, We had regular call drops, and when we called Support about it they were rarely helpful.
inContact is functional, but I would often time be testing the system a minute before a call to ensure that the line was working.
I know other companies that have not had the issues we had, and maybe it's regional, but at the end of the day, the prices are not dazzlingly cheap.
The interface was easy to use and set up was quick.
Set up was quick, but we were constantly fiddling. There was just never guarantees of it being functional, and support always ranged from ok -bad.
It has been a great experience so far.
The software delivers on the promises. Easy to use, priced right and user friendly
No cons to report regarding the software yet.
How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
I like least that it takes up to 6 months to get it fully functioning as it should and it doesn't update itself as often as it should.
Useful for big lists not managing virtual account management.
Easy to transfer to different departments/individuals.
It is easy to transfer calls to coworkers and see who is available or unavailable for a call.
Every once in a while an outside call not for our organization would come through my in contact number.
Sometimes the system has glitches and can run slow.