--- description: Ausführliche Erfahrungsberichte zu Kayako mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Kayako mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kayako Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Kayako](/software/8789/kayako) # Kayako Canonical: https://www.getapp.de/software/8789/kayako Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.getapp.de/software/8789/kayako?page=2) > Kayako ist die einheitliche Kundendienst-Plattform. Mit Kayako können Kunden-besessene Unternehmen bessere mühelose Kundenerfahrungen bieten. > > Bewertung: **4.0/5** von 174 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 174 Nutzerbewertungen | | Bedienkomfort | 3.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Aurea - **Gegründet**: 2001 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - AI Copilot - API - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anwendungsmanagement - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Chat / Messaging - Dashboard - Datenvisualisierung - E-Mail-Management - E-Mail-Vorlagen ## Integrationen (65 insgesamt) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... und 50 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "Kayako has made our jobs far easier and our service users so much more satisfied." — 5.0/5 > **Owen** | *19. Juni 2018* | Hochschulbildung > > **Vorteile**: Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently. > > **Nachteile**: Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly. ----- ### "Easy to configure and use" — 5.0/5 > **Weston** | *17. April 2018* > > **Vorteile**: Kayako offers great flexibility for a cloud based customer support system. Their customer support is great. > > **Nachteile**: Reporting could be a little more robust, and being able to select defaults for tickets is a much needed improvement we're still waiting for ----- ### "Software is buggy, support is not keeping up with requests. India-based support." — 1.0/5 > **Verifizierter Rezensent** | *21. Juni 2018* | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: - Standard support tracking software not trying to "re-invent" how support should run. - Price is "ok", but alternatives should be considered first, given more mature platforms are available for the same price point. - Ability to offer Email / Chat / Social support which are well integrated - KB articles is included which is good, fairly configurable on the visual front (ie more than Intercom) - Ready to go if you are looking for a simple support system with a single team / person / level of support. > > **Nachteile**: - The integration with the KB articles is incomplete and there is no value-add in using a single platform for both KB + Ticketing. - Live Chat messenger is limited in functionality - We have discovered that the software was completely overhaul 2 years ago to make it cloud-based (previously server installed) and not as stable as one would expect for a 10 yo company. - Their support is passing the "buck" continuously and ends up closing issues which were not resolved. - features are promised to be delivered with ETA and are either not delivered or half-baked - full disclosure we are planning on migrating away within 3 months. ----- ### "Kayako Review" — 5.0/5 > **Radoslav** | *4. August 2019* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1. There is Live Chat - you can chat with your clients any time you want and keep in touch for any kind of problems they have. 2. You can easily manage your tickets. 3. You can organize your tickets to come to different departures. 4. You have a history log of all your tickets and communications on them. 5. The app is cool for its price. > > **Nachteile**: For my purposes, I have no cons to say about this software. I feel good to use it and there were no problems for me. > > I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily. Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes. ----- ### "Customer support is great if you like chatting but for my preference, speaking to someone does it." — 4.0/5 > **Ricardo** | *19. Juni 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Once you get to use the software, its easy to manage. One feature I like, we are able to use LDAP to authenticate users. Makes registering users a breeze. Users have one less password to worry about when logging in. > > **Nachteile**: Some of their features are not cut and dry and their instructions need a bit of clarity. Sometimes requires call but for the most part its detailed > > All IT related issues are centralized in one place. ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.getapp.de/software/8789/kayako?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/8789/kayako) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten