When I Work

Personaleinsatzplanung, Zeiterfassung, Kommunikation und Anwesenheit.

Gesamtbewertung

4,5 /5
(1.014)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,3/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,4/5

90%
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1014 Bewertungen

Bob
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Could not preform my job with out When I Work

Bewertet am 13.10.2017

I work on small and large project. When I work helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling.

Vorteile

Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.

Nachteile

I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.

Antwort von When I Work Übersetzen auf: Deutsch

Hey Bob!

Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day!

Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier.

Have a wonderful day. :)

Erin
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Scheduling made simple

Bewertet am 16.3.2020

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.

Vorteile

When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.

Nachteile

The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.

In Betracht gezogene Alternativen

Schedulefly

Gründe für den Wechsel zu When I Work

We liked how easy it was to use, and how many add ons there are included with the basic account.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Erin -

Thank you so much for taking the time to give us such a lovely review!

I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!

We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!

Again, thanks so much for this lovely review!

Kindly,
Adrianne

Deborah
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Going down the drain fast

Bewertet am 17.2.2021

Terrible. When I first started with When I Work it was a blessing and helped our business work well. I don't know if they changed management or what but the customer service has gone down hill in the last year or so. We are a staffing agency. We depend on our scheduling service for our money our very heart of our bisiness. They made some changes that have totally made this service obsolete for our company and now - in the middle of the work week in the middle of the work day when all of a sudden the changes became in effect with no warning- we have to stop what we are doing and find another scheduling service. This is after they had a large glitch that made it very difficult for our business and fixed it after 4 weeks. Can't call anyone - not an option.

Vorteile

I felt it had good features in the beginning

Nachteile

When there is a glitch they don't fix it for like a month. They change features that are detremental and don't give an option to opt out. You can't speak to a person you have to email them with problems. When you do get a hold of someone they do not help you but just say the same thing over and over like: We are working on this at this time. No solutions.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Deb,

We appreciate the detailed review.

I am sorry to hear you may have run into some issues with When I Work. When an issue is reported with the product we are not always able to guarantee a timeframe for when a fix would be released because it requires multiple steps and testing to ensure that the solution we implement is successful and does not negatively impact other parts of the app.

I am very sorry for the impact any issues have caused to your workflow.

The support offered through chat and email ensures that we can address the situation in a timely manner.

I appreciate your feedback on this experience. We are always looking for ways to improve.

Best,
Vicki

Heather
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Love this App

Bewertet am 20.1.2023

I have loved every person I have worked with. They have been super helpful and continue to check in with me to see if I need assistance. They don't just get you going and leave you hanging. [SENSITIVE CONTENT] has been awesome!

Vorteile

I love that I can create multiple schedule templates and positions. Also, LOVE the "drop shift" feature for our employees. This feature has made managing this for my managers much easier.

Nachteile

I wish there were more specific reports I could pull for payroll.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Heather,

Thanks for your time in sharing this feedback with us, it is greatly appreciated!

We're thrilled to hear that your workplace finds the schedule templates, positions, and 'drop shift' features are impactful, especially for your managers!

We'd love to connect further regarding reports for payroll. Please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We'd be happy to assist!

Thanks again for your review!

Best,
Farrah

Sarah
Gesamtbewertung
  • Branche: Wein und Spirituosen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Takes the work out of scheduling

Bewertet am 18.11.2019

We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2

Vorteile

It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable

Nachteile

The inability to attach files to an email

In Betracht gezogene Alternativen

Sling

Warum When I Work gewählt wurde

We were creating our own schedule utilizing excel spreadsheets, this left open a ton of room for human error

Zuvor genutzte Software

Microsoft Excel

Gründe für den Wechsel zu When I Work

The video training was so easy to understand and charming, it was a no brainer

Antwort von When I Work Übersetzen auf: Deutsch

Hi Sarah,

Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below.

https://help.wheniwork.com/articles/document-storage-release-notes/

Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/.

Have a great day,
Anna

Jamie
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Okay for micro-busineses but does not scale well, integrates poorly, and suffers from bad...

Bewertet am 14.4.2021

The company only offers support by Chat or Email - there is no way to get someone on the phone. I did not realize this when signing up, and find it a maddening waste of time when you have a real problem to solve (and you will have problems!)

Vorteile

The Scheduling module works well for our 25-person veterinary practice where staff work rotating schedules. We can set up templates for each group and quickly deploy and tweak the schedule.

Nachteile

We tried to integrate with Gusto Payroll to streamline time-sheet reporting. It's a mess, and does not often work. It's really hard to troubleshoot because WhenIWork hides all the integration details. For instance you can not see the mapping of employees and their roles/jobs between the two companies. After a while I realize that it's faster to manually type in all the data since troubleshooting this is so time consuming. Plus you can not get support on the phone!

Antwort von When I Work Übersetzen auf: Deutsch

Hello Jamie,

Thank you for your honest review of our integrations and support channels. We appreciate the feedback.

The Customer Care team aims to provide exceptional support through our email and chat channels. We would be happy to continue assisting with any issues you are seeing with the Gusto integration. Please chat in with us or submit a ticket.

All the best,
Tim

Krissy
Gesamtbewertung
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

When I work

Bewertet am 22.4.2022

I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.

Vorteile

When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.

Nachteile

there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu When I Work

I heard from other stores that have used the software as well as reading reviews online.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Krissy,

Thanks so much for taking the time to share this feedback with us!

We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.

Please let us know if any questions come up, we're always happy to help.

Warmly,
Chelo

Maria
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Best so far

Bewertet am 24.1.2020

This app is saving a lot of time in terms of scheduling for managers and really helpful for employees as well in terms of switching shifts or internal communication.

Vorteile

In terms of scheduling this is the best app, easy to see requests off or vacations, easy to set-up reminders, the shifts can be dropped and picked up with just a click away, easy to create schedule base on the sale, easy for employee chat or contact information.

Nachteile

I'll love for this system to be able to integrate with Payroll, but that's the only big downside. The second one is that for cross-trained employees (working several positions/roles) is not allowing the pre-set shift scheduling until you change the role that was initially assigned.

In Betracht gezogene Alternativen

ZoomShift

Gründe für den Wechsel zu When I Work

I don't remember, but I think it was the price.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Maria! Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work.

Stephanie
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

When I Work Works for Us!

Bewertet am 22.3.2022

Our schedules can (and have) change daily. For managers, having the schedule on-hand on any device has proven to be a huge time saver. Changes can be made immediately, in one spot and everyone on the team has access to the updated/most-current version of the schedule each day.

Vorteile

The staff's ability to clock in and out on their mobile devices is a game changer, especially if they are off site when they realize they "forgot" to clock out. The ability to share a "real-time" schedule with a large team of people is also critical.

Nachteile

On the admin/HR side it's a little complicated to read/compile the reports into usable data for processing payroll (it doesn't integrate with Quickbooks Desktop) but every thing else that helps the team out about this software is worth the small added labor to payroll processing.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Stephanie, Thanks for taking the time to provide this thoughtful review. It's great to hear that the option to communicate real-time schedules is helpful to you. We appreciate your feedback regarding payroll reporting and what options would be most helpful to you.

Joel
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

When I work Works!

Bewertet am 16.5.2019

When I work eliminates all the shift swapping without approval, and gets rid of the paper requests off for day off requests that get lost etc.

Vorteile

I love the ease of use. When I work is the whole package for what we needed it to do. The app does what it needs to by allowing the employees to do everything they could do on desktop. This makes them much more willing to use it and use the functions correctly.

Nachteile

So far we have not found something we don't like.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Joel!

Thanks for such a fantastic review! I'm glad to hear that you're finding it's saving time and reducing stress for things like time off requests!

Best,
Terra

Elizabeth
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

MISSING BASIC FUNCTIONS!

Bewertet am 12.11.2019

Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app.

Vorteile

Interface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated.

Nachteile

Your employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking.
Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function to have employees enter their time, breaks, PTO, etc, there are many limitations that require managers to do additional work. For instance, if an employee has an unexpected family emergency for two days, they cannot request PTO after those days are past. So how does PTO get entered for those days? Somehow the employee has to communicate with the mgr to enter it for them!
Very simple but integral functions that are important to a timesheet app that are missing!!
When giving feedback to WIW about these missing features, we were told that it was fine for us to move to another app since WIW wasn't a good fit. In other words, they are not open to feedback for improvement.....like it or leave.... We are leaving and taking the two clients we already setup on WIW trials to another platform, along with the 5 other clients that were waiting for the results of our trial run. All of which would have been paid subscriptions for WIW!

Antwort von When I Work Übersetzen auf: Deutsch

Hi Elizabeth,

Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments.

If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts.

Best,
Kate

Nicola
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Does what it is supposed to

Bewertet am 9.9.2016

I loved this product until a setting (that I didn't touch) mysteriously changed itself, causing my subscription to increase significantly. I didn't notice it for 14 months. When I addressed this with When I Work, I was told that their policy is to not provide credits or refunds - in this case even when it seems it was them that had overcharged. I have gone from a very satisfied long-term customer, to one who feels like When I Work is not there for its clients at all. And I am suspicious that others would have their background settings changed as well (I didn't even know what or where it was).

Vorteile

It's visual and simple. It schedules down to 15 minute increments. It makes a very dynamic schedule like ours, easy to manage and understand.

Nachteile

It would be good if a shift automatically started from the time you first click on the schedule. It would be good if they understood how tricking and overcharging their customers leads to a complete lack of loyalty. Buyer beware! Just keep on checking your subscription amounts each month. As if you don't have other things to be occupied with.

Antwort von When I Work Übersetzen auf: Deutsch

Thank you for the feedback and we are happy to hear the product is meeting your scheduling needs. We pride ourselves on our customer service, and it's a primary reasons so many business owners choose When I Work over other options.

We understand your frustration in this situation where you enabled a feature which was underutilized.

When I Work does not change billing settings without the explicit written consent by the Account Holder.

We also email out an invoice to Account Holders for every transaction made to ensure clear transparency.

When I Work's flexible and transparent billing allows businesses to only purchase what they need. For some of our customizations, such as international text support, there is a recurring monthly add-on fee.

All pricing customizations are clearly listed on the Account & Billing Page and prior to consenting to the recurring payment- we require the Account Holder's consent to our Terms of Service, Refund Policy, and Privacy Policy.

Allison
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Scheduling Made Easy and Quick

Bewertet am 25.10.2018

Vorteile

The site is very easy to understand especially for a software that is so robust. I can't tell you the value there, but it is so much appreciated. We have saved a lot of time and miscommunications while using When I work.

The attendance notifications help me to keep track of where our team is hour-wise on an individual basis and as a whole. It's nice that I am alerted, one less thing I need to remember to check on. In conjunction with the Forcast reporting, I have a very clear view of the week ahead.

The apps are handy, especially from the administration side. I am able to update time clocked hours on the fly, check everyone's schedule and separate out my own, I can even handle time off requests. I haven't ever attempted to schedule through the app, although knowing how intuitive everything is through their online site, I would venture to guess it would be a piece of cake. I know our team members enjoy having their schedules and hours readily available in their pocket as well.

Nachteile

We have had a couple issues with clock-ins through the apps. There have been times when it isn't recognizing the location or the punch doesn't make it all the way through. But that's it!

I would love if this software could manage our PTO as well, but we haven't found a way to make it work with how our times are calculated.

Antwort von When I Work Übersetzen auf: Deutsch

Hello Allison,

Jaime here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave us a review!

I'm glad to hear that you find When I Work to be easy to understand and that it has helped your team save time, assist with communication, and help you keep track of when your employees are clocking in/out.

I am sorry to hear that your team has been experiencing a few issues clocking in from time to time. Feel free to reach out to us support@wheniwork.com at any time and we can dig into this further as to why this is occurring.

We'd also like to hear how PTO works for your company to see how we can assist.

Thanks again for the review!

Take care,

Jaime

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Worth Every Penny

Bewertet am 14.1.2022

Staff empowerment to take control of their schedule and the money saved from the time saved and less errors occurring make this experience worth all the searching for a new system. Also, the customer service is quick and straight to the point!

Vorteile

The ease of creating a schedule, distributing it, and letting staff handle their shift swaps or drops has completely empowered our team. The best feature is the 'history' button so that you know where it all began when shifts start with one employee and end with another. No longer do we have to hear, "I didn't know?" or "Who was originally scheduled?" because there's a ledger! Gone are the long, tedious hours of making sure the schedule is correct, every month, due to alternating work sites and schedules. Multi-site employees are never double-booked at different work sites, which is a game changer. Creating employee profiles take less than 60 seconds. Best of all, teaching everyone was not painful as there's a whole video on the website that walks everyone through the basics in less than 15 minutes.

Nachteile

The print feature is limited to what is offered with no option to change the font, unable to expand the daily roster (daily view is limited to 7 names on paper calendar), and there's no option to print in 2 week segments. This isn't a deal breaker, but the old school needs still exist of having a paper trail (even in PDF form) and due to limited names viewed on any given day, we can't use the feature to it's fullest. If the box for the day could expand to reflect all the names when printing, we'd pay extra!

Antwort von When I Work Übersetzen auf: Deutsch

Hi there! Thanks for writing us a review! We're glad to hear you are enjoying the app! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if you have any questions.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Deceptive billing practices

Bewertet am 17.2.2020

The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.

Vorteile

It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.

Nachteile

Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.

Antwort von When I Work Übersetzen auf: Deutsch

Hello -

Thanks for taking a moment to share some feedback with us.

I'm glad to hear that the software was meeting your needs for your workplace.

I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again.

I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback.

If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/

Kindly,
Adrianne

Joey
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Makes my life SO much easier!

Bewertet am 8.5.2019

Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that simplify my work load to list. All I know is that my business runs smooth as heck because of WhenIWork.

Vorteile

the software is great, but the customer service is OFF THE CHARTS! I wasn't a very tech savvy guy when I first started using WhenIWork, so I was constantly chatting with customer service and they were always extremely helpful, found answers if they didnt know the answers, and sent a handwritten personalized thank you card when I first joined. This is an example of a company that does things RIGHT! I love the scheduler, but also the hire feature, auto-assign, and the work chat allows me to email my entire team (as much as the employees change) without having to update a contact list email.

Nachteile

My business is strangely specific, so my needs are very specific. WhenIWork covers all the bases for me except being able to load saved shift templates from the mobile app. I can publish them from the mobile app, but I can't load them unless I'm on a computer. Which I am most of the time, so it's not that big of deal. I don't use a few of the features besides the scheduler, but having the options to use HIRE, TIME CLOCK, and other features are very helpful to other business mangers as well.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Joey,

Thanks for such a fantastic review! Your reputation precedes you as a great customer to chat with, I have heard about the balloon pirate ship! We're so glad you're continuing to enjoy When I Work and that it has made running your business smooth!

Best,
Terra

Lindsay
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

We started using When I Work to do scheduling and time clock for our 130 desk-less employees

Bewertet am 14.11.2017

It saves us a lot of time. We have 130 college students that work for us and they are always swapping shifts or need a shift off for an exam or something like that. They can do all of that through When I Work and I don't have to be the middle man in any of that anymore. It also helps hold them accountable. It makes them acknowledge their shifts and tells them that they are still responsible for the shift until someone accepts it (and notifies if/when it is accepted). It is nice that they get that reminder every time they need to drop a shift and I don't have to find them and remind them all of the time.

Vorteile

We love the fact that our employees can access it on their phones. Our employees are college students, so being able to use it on a mobile device is crucial. Our old program didn't have that functionality. I also like that I can go in and move someone's shift to "open" for any other employee to accept. Since our employees are college students and anything required for a course is excused from work, so it is really nice to be able to go in and move a shift for an employee that has an exam or something like that. I also like that employees have to acknowledge their shifts.

Nachteile

Two things - I can't go in and schedule just one person. We are on a college campus that operate on quarters. I would like to be able to look at an individual schedule for a certain time period and edit it as necessary, but that functionality doesn't exist. My employees are frustrated with the notifications. It is great that someone can do a "drop shift request" that goes out to all of the other employees, but it is frustrating to get 10 emails about that. We (mainly our hourly employees) wish there was an option to get the notifications in a digest once a day instead an email for every single notification.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Lindsay,

Thank you for leaving a review! It is great to hear that When I Work has been able to improve your scheduling process and save you time.

You have provided great feedback here. I can see how the ability to view/edit an individuals schedule could be a valuable feature. Our goal with the notifications is to keep everyone as informed as possible, but I understand it can be a lot if your schedule has many weekly changes. I will be sure to pass these ideas on to our product team!

Thanks again!

Matt

Maria Lenin
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Manage staffing, scheduling, and attendance of your team for free

Bewertet am 29.4.2019

Vorteile

It’s a great application if you handle a large team and you need to keep track of your employees schedule, time clock , and shift staffing. It can handle up to 75 users. We used this application when i joined a part time job in sales. And it was easy to set up both in desktop and mobile. And when i logged in I can see all members of our department in the Team messaging feature. You can easily read and track all conversation within the team. Choosing your shift or schedule was easy. Just add the shift or schedule you chose for up to 2 weeks and the Manager can view your schedule for the day. Time clocking was easy, just press the IN button and break button if you are on break. Its an awesome application and whats good is that its free to sign up and use these features.

Nachteile

Well since its free, the features and function are just limited to what the employees clicked on the app but no screenshots of their desktop or other feature that other time applications have that can testify that the logged hours are indeed productive. Unlike Some paid applications that would have integrations to payment system after approval of hours, When I Work does not have other app integrations that would be complete the staffing and accounting system of your business. But so far everything went fine for this application, and moving through features or tabs does not hang and does not have much errors.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Maria,

Thanks for taking the time to leave such a thoughtful and detailed review! I'm glad to hear you're enjoying the free version of When I Work so much! If you are ever interested in any of the paid features, feel free to check them out at wheniwork.com/pricing

Best,
Terra

Stephanie
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Do you have around 30 employees? THIS IS WHAT YOU NEED!

Bewertet am 28.2.2019

We love the ease of communication with this software. Work Chat is a HUGE benefit for us. Many of our employees check this feature better than checking their emails! We also love the "copy and paste" feature. We are able to copy the current week's schedule and then paste it to the next week. Then we make minor adjustments to the schedule, save and publish to all employees with a click of a button. Then scheduling is DONE!

Vorteile

We love this program for the ease of communication with all of our employees. Communication is always something we strive for and with ever-changing schedule needs, this program eliminated our extra steps to be sure everyone was communicated with. With the quick change of a schedule, those affected would receive a notification immediately and know what their new upcoming schedule would be.

Nachteile

So far anything that we have had concerns with, we were able to contact WIW employees and it was addressed and fixed or we were educated in how to make that process work best for our center!

Antwort von When I Work Übersetzen auf: Deutsch

Hello Stephanie -

Thank you for this amazing review and 5 stars across the board!

We are SO happy to hear that you've found When I Work to meet your business needs, your staff find it easy to use, and the features we have are exceeding your expectations!

In addition, we appreciate the feedback that our Care team was able to help resolve any issues you encountered!

Thank you again,
Adrianne

Timothy
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great tool for managers and employees!

Bewertet am 25.1.2018

Vorteile

The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding.
We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.

Nachteile

We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.

Antwort von When I Work Übersetzen auf: Deutsch

Hi there Timothy,

Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier.

I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly.

In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up.

The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval.

If you have any questions, you can reach out to our Customer Care Team at support@wheniwork.com.

Sincerely,
Kara
-When I Work Team

Kelsey
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Makes scheduling a breeze!

Bewertet am 2.11.2018

I love it! Have I said that enough? Give this software a try if you're in charge of scheduling any number of employees. They can have it as an app on their phones, too, so it's super easy for everyone to use.

Vorteile

I love this software! I manage 50 student employees, and until I discovered When I Work, scheduling them was the biggest headache! This makes it so easy. I have each of them input their weekly availability, and then when I go through each week to create our schedule, I can quickly see if someone is available for a certain shift. They can request time off, request to drop shifts and offer it to another student, and confirm shifts. I can't say enough good things about When I Work. It's easy to figure out and has made a world of difference in keeping our ambassadors accountable for their shifts.

Nachteile

I don't have any complaints about this software. We've been able to manage just using the free version that allows me to schedule shifts 10 days out, and it's been great. In the future I would love for our office leadership to approve using the purchased monthly subscription, but I'm so grateful When I Work has the free version because we've been able to give it a try and have found that it's an amazing scheduling tool.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Kelsey,

Marie here with the Customer Care team. Thanks for taking the time to write us a review!

We love hearing that When I Work has made scheduling so much easier for you! I am glad you are using the availability feature and swap/drop feature to help schedule as well.

If any questions come up please reach out to us at support@wheniwork.com.

Cheers,
Marie

Taylor
Gesamtbewertung
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

review of when I work

Bewertet am 20.12.2019

it has helped make sending out the schedule easier, as well has helped keep track of previous schedules. it has also made our timesheets easier being all on a phone or a computer. all in all its pretty good, but I do wish it ran a little smother, and did not have so many glitches.

Vorteile

it helps put the schedule and timesheets all in one software, it will send out the schedule to all of the employees with one click, it can be used from a phone

Nachteile

It seems to have a fair amount of glitches, I have had it delete full schedules, autocorrect times to something completely different, and it jumble around shifts. I also think it is pretty pricey per employee on it.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Taylor,

Katie here with Customer Care at When I Work. Thanks for taking the time to leave a review and provide feedback - we really appreciate it!

We are happy to see the app has been beneficial in keeping track of your schedules and timesheets all in one place - it definitely is a convenient feature!

Sorry that you have experienced some glitches with the app. We would be happy to assist with these to make sure they don't continue to occur. If you could send an email to support@wheniwork.com with the details of what you are experiencing, we would be happy to further assist.

Thanks again for taking the time to provide feedback. Have a great rest of your day!

Best,
Katie

Jessica
Gesamtbewertung
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

When I work

Bewertet am 1.12.2022

It was good for what we needed at the time because we really needed the hospital schedules to be able to be viewed and it was easy to overlook the whole month how many shifts were being worked/ scheduled. but with so many facilities and with having to enter everything in after texting or talking to the candidate we found out it was easier to do on excel or just keep track ourselves - most of our employees at the time weren't downloading the app or even logging on.

Vorteile

It was very easy to put in schedules and candidates were able to check and view their schedules and if we needed to make changes it was very easy - a click of a button.

Nachteile

For a Staffing Company - You were able to put in multiple locations but when we used it - I would have to get the schedules from the candidates and then enter it into the app so they could see it, They wouldn't able to change their schedules unless they texted me then i would have to change it in the app which took time - wasn't as simple as their just cancelling or removing shift themselves.

Antwort von When I Work Übersetzen auf: Deutsch

Hey Jessica,

Jeremy here with When I Work.

Thank you for reviewing the When I Work app and providing feedback regarding our features.

If you have any specific suggestions for features that you'd like to see added to the app, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/. We appreciate insight and track and respond to every feature request.

Take care,
Jeremy

Corey
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Simple and Dynamic Scheduling

Bewertet am 8.10.2018

Overall a great and functional software, yet could certainly be cheaper to be more competitive.

Vorteile

Easily the most attractive thing about this software is the approachability and ease at which one can create a dynamic employee schedule as well as an open line of communication between employees. Everything about When I Work is very intuitive and malleable, and thus is a good solution for those operating a business.

Nachteile

The least attractive thing about this software is the cost of it compared to other similar products, and the lack of flexibility inherent in the availability of employee function.

Antwort von When I Work Übersetzen auf: Deutsch

Hey Corey!

Julia here, with When I Work Customer Care. I wanted to thank you for your thoughtful review! We greatly appreciate both your valuable feedback and the time it takes to let us know your thoughts.

In your comments, you mention the cost of the application. We do strive to provide the very best value through continued product enhancements and outstanding service.

While we do offer premium features at a cost based on the size of your account, we do offer a free version of When I Work with limited features that allows you to schedule up to 75 employees. More information on our free plan can be found here:

https://help.wheniwork.com/articles/how-does-the-free-plan-work/

Please let us know if you have any questions by sending us a note to support@wheniwork.com. Thank you again for the review.

Take care,
Julia
-When I Work Team

Mallory
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Sneaky Billing Changes- changed cost structure without reducing existing customers' fees

Bewertet am 18.9.2019

We have been a customer for three years (and I used you with a business previously for multiple years), and weren't automatically switched to the lower cost plan when your cost structure changed APPARENTLY TWO YEARS AGO (April 2017!), despite only having a small number of employees. When I asked about it we were given a credit for ONE of those months. Four dollar credit when it should have been $116. I don't feel like that was appropriate and will be using another program from here out. Sneaky way to charge existing customers more money.

Vorteile

Having employees verify their schedule and giving a 2 hour warning to shift start so there's no excuses/ not knowing they worked. Allowing shift swapping, requests off, etc within the app.

Nachteile

Takes a while to set up. Employees cannot switch shifts once one of them starts.

Antwort von When I Work Übersetzen auf: Deutsch

Hi Mallory -

Thanks for taking a moment to share a review with us.

I appreciate hearing that you're enjoying some of the features we offer, like shift swaps and shift reminder notifications.

I'm sorry to hear that you've had some concerns with billing. We'd be happy to work with you to look into this. If you'd like to check into the billing details with us, please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ and we'll be happy to assist!

Take care,
Adrianne