SAP Customer Experience Erfahrungen

Integration zu anderen Programmen wie Excel

Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.

Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions.

The documentation still needs a bit improvement, although it has improved a lot in last few years

I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations -

- Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points.

- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors).

- It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system

- User access and administration is controlled through business roles maintained in SAP CRM system

- Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO

- Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed)

- Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners

I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high

But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.

It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

Features
Modules
Configuration
Adaptation

Price
Resources needed
Tables in german are hell
Default UI not for everyone

This is a SAP product and has seamless integration with SAP ECC and Hybris billing. Therefore, this product is very convenient to use in marketing and sales. SAP ECC takes care of the operations piece.

This tool needs to improve more on graphical user interface. The present user interface is also good but it would be better if we can see more functionalities like graphical tracking the sales calls with customer etc.

Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus

Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.

I really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town.

It takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings.

What I like most about this software is the ease of use. Even on others versions! The colors, the presentation and more!

It is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience!

CRM has a great user portal. There are a lot of fields, but they are all useful. The depth of the tool is not overwhelming. It is easy to navigate to any screen with the navigation buttons. This system makes for easy integration with other payment and related software. This tool is very customization to fit the needs of any organization.

There is a lot of information to learn in order to quickly and effectively navigate this tool. This can be overwhelming for beginner and intermediate users.

SAP CRM 7 hosted on web. That is most interesting thing.

Sometime it run little slow as it is hosed on web so speed should be improved

The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

Ease of building the e-commerce applications using out of the box accelerator functionality.
Dynamic building of promotions which helps non-technical person to build variety of promotions.

I find SAP hybris documentation is not unto the mark which makes new people quiet difficult to learn SAP hybris.

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

complicated to use.
its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

The new backoffice interface is way more user friendly that the previous HMC console

Standalone cockpits are still very slow and not very intuitive

You will get the daily report, interest sheet and other related reports easily, which makes work simpler.

Finds difficulty to pullout the report if the concerned department has not done the entries properly.

This software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated.

That being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember.

Easy to sort favorites once you find them in all the drop downs. Can rename certain shortcuts.

Can be very difficult to find certain programs. All SAP logins are different. Screen view is always different for users.

Ticket management, Customer interaction logs, Customized reports, Ease of integration with existing SAP framework

Complex transaction codes, Poor UI, slow processing speed

SAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is.

Like other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee.