Viewpoint Spectrum Erfahrungen

I benefit daily from spectrum from payroll and certified payroll reports it really is helpful to get those reports from spectrum and every Contractor I have sent them to has excepted them. We also benefit from job costs and equipment costs management .

I never made it through implementation. Our "consultant" was constantly rescheduling, unavailable, on a trip to some other state. The "project managers" love to schedule useless meetings at a rate of $250 an hour. You will be required to buy "Crystal Reports" to make your own invoice templates or have the consultant do it at $250 an hour. This wasn't disclosed to us. The implementation was extremely difficult. The modules are very hard to use and have way too many features that are not used. Tax deductions in payroll were not correct after several attempts to get them correct. The answer was always to update the payroll deductions file which you also have to do manually. When I asked to end the contract after 2 years even though we signed for 3 because it wasn't working out they said "Too bad" and sent us to collections for a third year of use even though we never even got up and running on the project. A $60 to $80K mistake for our company that is now struggling to make payroll because of it. Highly recommend NOT using Viewpoint Spectrum.

We got off to a slow start. It took about 7 weeks to get started which is causing us to delay our go live date. The implementation plan is comprehensive. I think it will make the transition very manageable.

Great

Customer support is awful. The software is too clunky. The cash management and g/l needs a lot work to get into the current century. Too many tabs.

I am a project accountant and have been a Spectrum user since 1996 when it was called ForeFront and this is the only construction software I've used. Overall I find the software easy to use. I've participated in training led by Spectrum trainers and their help and advise is invaluable. The ability to export data in different file types for analysis - exporting to excel file, data only is one I use regularly. We're also lucky to have an IT software support specialist with extensive Spectrum background who is able to provide SQL reports for those times when the standard reports and exports don't give us enough flexibility with the data for analysis.

It qives our accounting team the tools they need to provide a quick and accurate overview for our company. They are able to perform all accounting functions in one platform.

Started at this company, where the system was set up incorrectly, and not a single module could pull proper reports due to the set up. I had paid for trainings that end up without being fully trained on the modules because the set up was so wrong it did not function and the spectrum accounting processes could not function and be completed. 6 months in, and over 15,000.00 in additional trainings and partial audit of our system and still cannot complete period end process, quarter end process, or be fully trained to a properly working system. Every time I contact support, I get a response of [sensitive content hidden]. Support just directs you to the "help" files which I have already read through and they don't help, which is why I contacted them.. Tickets are also closed before a resolution.I have been trying to fix mistakes and correct the past 2 years of accounting errors and spectrum is not user friendly when errors are made that need to be corrected. You also cannot just call the past the past and move on with a fresh start for a new year, since all the reporting ties together. You have to go back and try to find every single issue (which I stated before spectrum doesn't easily let you research and find errors, especially when you are not exactly sure how the system was set up and changed multiple times in the past)

Spectrum is an excellent upgrade from our previous platform. While there are still improvements to be made to the HR, Subcontract, and PO sections I use, the product as it stands is very user friendly allowing our entire administrative team to see all changes and updates in real time.

As with any large, complex and flexible software package like Spectrum, it can be rather complicated to set up and train users in operating it. We have been overall pleased in using it since we switched back in 2009. During this time our business has just about tripled in size and we do not feel as if we have out grown it.

it has been a work in progress, we felt abandoned during our training and thereafter. We do not feel with the fees we currently pay that we should have to pay someone to guide us thru something we were not taught or needed to go back over, tech support should able to do so.

It works. My only comparison is Maxwell. I would not rate this platform better or worse than Maxwell. Each program has/had its issues.

I am disappointed in the product, we were over sold, over promised, and under delivered.

I am employed by a large, heavy civil construction contractor in Oregon. I was hired five years ago in the payroll department, and Spectrum was the software that this company was already using. In the past, I had used a construction software called Foundation which was exceptional at job costing materials by piece versus hourly wage. Spectrum's latest upgrade to the new version 14 has had some major changes in the payroll and human resource module, and has taken some time to get used to. I found that the basic data entry screens are easy to use but it's taken more time to locate where the functions are than I had hoped. If our company had invested in having on-site training prior to the upgrade, I believe these changes would've been easier on all of our employees. One of our employees did attend the Seattle conference but she was disappointed that there was not more hands-on learning and training, and thought that our company should have received a team training session prior to the upgrade, as well.

Our payroll, human resource, purchasing department, contract administration, and accounts payable departments have all requested additional training with this latest upgrade so that they can use Spectrum with confidence, and complete their daily tasks faster on a regular basis. I am awaiting several changes that our company has requested from Dexter and Chaney's support team via telephone and multiple emails. The human resource module needs some serious work in terms of versatility. I am still hoping to take a crystal reports training class in order to create reports in Spectrum, rather than exporting everything into an Excel spreadsheet and spending hours manipulating the reports to get the outcome that our company required for individual, specialized reports in payroll and human resources.

The project management module also has one grave error in changing the appearance, flexibility, and directory for creating and maintaining transmittals. This particular flaw has cost our company a minimum of 5 hours per week in additional office clerical hours just to keep up the creating, sending, and scanning of all documents through transmittals. That's very upsetting to a fast-passed construction company that processes between 75 and 100 transmittals per week! The largest advantage I've seen since this last upgrade is that the system works faster on the Internet and I am able to access Spectrum from home.

I've been very satisfied with Spectrum. I wish my company would train more on this.

As mentioned in previous responses the overall system is fairly stable but can be hugely problematic to get even small issues resolved if you have to go to support.

The experience has been positive. The team is helpful and responsive, but the platform may not work for your business structure.

Overall, I would say it is satisfactory. Not great, not terrible.