Lots of features
Good but can be improved.
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Manage Engine Ticketing System
Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
Very good experience i have with product, im satisfied.
AS a web based CRM solution, it doesnt get any easier
The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
One view of all your customers interactions
Very positive overall experience, and migrating colleagues to a new process and platform was very seamless
In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel.
It has helped us streamline our incoming customer queries and respond to them more efficiently .
I look forward to using the many other features offered, but one step at a time
You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product
Verteilung der Bewertung
satisfies all my needs...
this software is sooo complex and yet sooo simple to use
usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now
i didnt found any yet. i will update if i will find one. theres lots of settings to deal with that it will take some time