Rezdy Erfahrungen

The platform is very customizable and there are preset configurations for various types of tours and activities which makes it a huge time saver when setting things up. They really get the need for data and analytics and make a good number of tools available to easily integrate with Google Analytics and Google Tag Manager. The Trip Advisor Review Express Integration also makes it very easy to grab a bunch of reviews and set the request process for reviews on auto-pilot. They also have these widgetized elements that make embedding calendars and products into your website very easy. All around, a great platform that really increased our bookings YOY and dramatically increased revenues in the business while lowering our time and customer interactions to get an booking. Highly recommend.

It is a VERY robust system, and it does a LOT of stuff, so, there is a lot learn. The system is well documented and support is prompt, so like with any new system, you just have to work through it. A series of setup or getting started videos would be helpful though.

Once the system is set up to your business requirements the daily administration time can be reduced considerably as a result. From an office where every booking was manually confirmed with an email personalised to the customer, the automated Rezdy system once installed and setup with live availability and "personalised" response template greatly reduced the daily administration requirements

As our business has a start time based on sunrise, we had a irregular weekly start time. That meant in our set ups for tour start times we still had to enter approx 50 tour sessions. .... and will need to do so every year. Very time consuming where a potentially "easy" fix could be set up by the software company based on start time - sunrise - altitude & longitude setting - X minutes before = tour start time.

Integrates white many of our largest customers, making our lives easier when managing bookings.
Allows us to use it on the run via our phones.
Customer support is outstanding.
Payment integration is great.
Outstanding understanding of customer situation during COVID19.

Location of features can be non-intuitive (however customer support is excellent).

The calendar and manifest are the best features of Rezdy and that is where I spend most of my time. They are constantly modifying the manifest options which really helps with my customer check-in and that is a time when everything needs to be seamless.

I wish Rezdy had an integration with When I Work so I could help track guides with their respective shifts.

Online booking facilities and ease of use if where Rezdy excels. Easy to block out products and send confirmation emails

Lack of asset allocation ability for bike and ski rental etc (2nd level of sizing e.g Small, Med, Large)

The staff is nice. I don't really have anything else positive to say.

I'm not trying to be bad here - I just want to make sure that no one else expects Rezdy to be easy for their rental business. My biggest complaint is that it is very easy to NOT TAKE PAYMENT when making an internal order. They have a payment type called "credit card" that lets you type in a credit card number and then literally does nothing, but it'll be marked as paid. Rezdy does integrate with Stripe, and you can pay via credit card (which didn't take Discover until today, but that wasn't mentioned to me during the sales pitch) but it's easy to miss so make sure everyone's aware of that. You pay the set up fee, but you have to manually enter everything yourself. (This is the 3rd system I've used - both others would load everything on the back end for you, including reservations that had already been made). Because the system is not designed to take reservations for items that have different sizes, this took hours for me to do. Every bike size had to be entered individually, with its own rules for how much it costs per hour. If I want to make a small edit, I have to edit each individual bike size. You can block out entire days, but not a specific product. It's also very easy to overbook a product. There is no error message saying "hey, this product is fully booked for that day, are you sure you want to make this reservation?" Overall super disappointed and looking forward to switching.

Flexibility when building schedules and calendars

Taxes and fees for payment integration could be better

Ease of set up and the template email's are great. The API with our payment gatweay and with Paypal has made it so easy to accept payments for online bookings. The interface with 3rd party booking platforms also allows us to push out inventory to booking agents.

The default page on launch can not be set (yet). Internally we use the Calendar screen as our default screen and need to open it each day. It's just a niggle really :-)

So easy to navigate , and manage all of my users. And also able to add all managers

Sometimes hard to block certain dates and times

In Australia, everyone uses Rezdy. Just like it says on the tin, it's a quick & easy way to interface with thousands of agents, OTAs and more from around the world.

First, it follows the classic SaaS strategy of aggressive sales techniques followed by inattentive support.

The software is very powerful, but so much so that a new user (like myself, a one-man operator) will struggle to comprehend.

The price is very high for a business just starting out it doesn't adjust price based on volume and price gates essential tools into the upper subscription brackets.

I have no doubt that I will eventually need to consider returning to this software if I continue to scale, but for now I'm pleased to be on another platform.

Really help to keep reservation updated, the calendar on my webpage is fantastic

The basic do not allow to arrange pick ups and I think that for small companies is too expensive the next level

What I like most about Rezdy is the ease of use. Navigating through Rezdy is very simple, fluid, and can be self taught fairly easy. You can send emails to customers, get notifications of all new bookings as they happen, and even get notified if an email bounces because it was entered incorrectly. One of my favorite features is the list of Action Logs. If ever there is a mistake, it is very easy to go back through your action log and find the problem so you can fix it. I am very happy with this product!

I wish there was a little more helpful information given when setting up new products.

Integrates well with other software my business uses. Is easy to use. Reporting is made easy.

Reporting custom data is not easy - ie how many participants and what were ages groups

From my initial approach to my ongoing use to date, the Rezdy team and system has been exactly what I could have hoped for in the sales system for my tourism business. They really understand the complexities of tourism, travel, sales and distribution! Friendly, professional, supportive, responsive and available.

From my experience to date, I'd like to see a bit more flexibility around blocking out a series of dates/times with unavailability. Right now amendments to dates/times are micro - which may not be a bad thing - but can be time consuming for what may otherwise be a relatively easy fix when you need to block out a week or so of activity.

I like using Rezdy because there are so many different ways you can use it to book activity reservations quickly and easily. The calendars are very easy to read and using the filters has made it so much easier to find the specific time slots that are available.

The only thing I've come across with using Rezdy is that when more than one user is booking on it, unless you manly refresh the program, it won't show you the changes that were made automatically. This may just be how computer programs are but I just worry some times that it may show something as available when it really isn't.