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127 Bewertungen
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 10.0 /10
Excellent Program for Managing Multiple Storefronts
Bewertet am 20.12.2018
We had several storefronts up and running when we found ecomdash. One could not be directly linked to ecomdash but we managed to connect through ShipStation with manual uploads from the storefront. We went through several iterations to eliminate double entries of orders but the support staff patiently worked with us to resolve all the issues. Every time something comes up we get responses same day or next day. Sometimes chat, sometimes email but always promptly and courteously.
We have tried other programs but none can measure up to the features and support we have with ecomdash.
Vorteile
If you only use ecomdash to synchronize inventories among online storefronts, it is the best money you will spend. But ecomdash is much more than an inventory management program. There are also well designed modules for listing management, order management, and reports. At a glance you will be able to see which products are listed on each of you storefronts and which are not. Pending and on-hold orders are readily viewed and those with problems are highlighted. Reordering inventory is simple whether by supplier or for all items meeting your predetermined reorder point. There are so many valuable features to ecomdash you will always check it first.
Nachteile
There is a learning curve to ecomdash. There are so many bells and whistles that it takes awhile to get the feel for the logic. The process for listing new products on various storefronts needs work but some of the limitations are created by the storefronts themselves. Example: to list on Amazon you must already have an ASIN so you must create the basic listing on Amazon. Otherwise you are limited to tagging on someone else's existing listing.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Ecomdash for Inventory Managment
Bewertet am 5.8.2020
We used to spend hours looking for things because we just had too many items to try to keep track of without some sort of structure. We tried to do something on our own, but we had a huge problem with consistency. Ecomdash took all of the mystification out of inventory management. It's very straight forward and easy to understand.
Vorteile
I was really looking for inventory management software as I was having trouble keeping track of eBay inventory in three different warehouses. This software really fixed that problem for us. I'm also considering branching out to other channels soon and I'm convinced this is program will work well for that too.
Nachteile
The integration was difficult, but that was my fault. We had been using eBay's Custom Label field for item location. I realize now that I should have downloaded that data and cleared the field before I started. If I would have contacted Customer Service early on, I'm sure it would have been seamless transition. I don't expect to get good "Help Desk" service, but Ecomdash's customer service has been the best. Friendly, easy to understand, and technically adept.
Antwort von Web.com Übersetzen auf: Deutsch
Hi Stephen,
Thanks so much for your positive feedback. Our team works hard to prioritize customer experience and satisfaction, so they'll be happy to hear your kind words.
Thanks again and we look forward to helping you continue to grow your online business.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Clunky At Best
Bewertet am 19.10.2020
If your considering switching to Ecom I would shop around and if ecom offer more of a setup in the future until they sort the backend issues out then it would probably be worth while, but if your going to have to pay to have people set it up because it does not work the way it is meant to then I would choose another platform there are so many out there.
For me I have had to change so much in my store to make it compatible with Ecom so going to wait to get crimbo out the road with then switch.
On a scale of one to 10 the support definitely score 10, as for the system for a ecommerce business which uses multi channels the price they charge with what they offer it is a serious -4, if the price was around £30pm then yea maybe a 4.
Vorteile
The one and only good thing which is really good I have to say is the support mind the team are so helpful and friendly its just a shame the system is not really great for modern ecommerce business's like mine. My last software I paying more but it was much easier and simpler to use I think Ecom was once likely to have been great and tried to move forward but overcomplicated things and if they were to look back and rewind and move forward again it could easily be made a decent platform.
Nachteile
First thing I was shocked with was the inventory sync Ecom charge a Premium price for a outdated system and it ONLY SYNCS 4 HOURLY OMG! you would expect this from a supplier but for Ecom site you anticimate more frequent, my last platform updated every 15mins its like rewinding back 20 years...
There are a load of Add on suck you in and charge you more to do the basics apps available which then puts you back in the place were you could have simply choose an alternative platform which does what it says it does.
If service providers like this were regulated like a finance company they would likely be fined a substantial amount.
I was told I would need a app for a Re-Pricer at a cost but infact that was wrong they do actually have one built in which was good it is a bit old school it only lets you inflate % and does not allow % &£ but still better than nothing. So for this its not bad as some software does not offer a repricer so a little credit there.
As for a bulk lister its about as useful as a chocolate fireguard unless you make endless templates its not that good to where it can pick things up like some other platforms out there but for individual listing or a couple at a time its probably ok I would say a score of 2 out of 10.
Pick list is available but again outdated you cant amend it or use it to match up orders but you can print packing slips add some more waste to the environment because your using outdated software but still its a way round.
Antwort von Web.com Übersetzen auf: Deutsch
Hi Peter,
Thank you for providing your feedback. We're sorry to hear you've had a frustrating experience, but we appreciate you bringing these issues to our attention.
It appears our team was able to contact you regarding these issues and we're glad you're willing to give us another chance to make things right. We look forward to helping you grow your business.
- Branche: Einzelhandel
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Incredible Inventory Management Software
Bewertet am 19.11.2015
Vorteile
The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers!
We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions.
There are too many features to list them all here - you definitely need to check out their website or give them a call.
Nachteile
Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 7.0 /10
So close to being awesome
Bewertet am 6.10.2017
Look, if you understand what marketplaces need to have listings post and all you need is basic inventory control, this is a 5 star product. I hover between 3 and 4 stars because there are glitches involved in the listing creation process and when you ask support for something, they take forever and repeatedly ask questions you have already answered.
Inventory control and ease of use in that respect - A+ valude for your money
Listing creation- eBay- B-, Shopify- A, Walmart- C+, Amazon (us, uk, ca)- D (not an F because if an ASIN exists, it will post your listing but if you are creating a new ASIN, you can not use ecomdash)
While support is courteous, the response for legitimate questions takes a long time and often yields inaccurate results. In English, you ask a question and wait up to 2 weeks for an answer which may or may not help. To use ecomdash, you need to have a bit of a puzzle solving brain or a level of patience that surpasses Gandhi.
Having said all of this, while I am critical of many things, I can honestly say I do not regret switching to them. I have paid a lot more for far less functionality from other services such as Solid Commerce and Zentail. You get what you pay for here, so if you have a solid understanding of how your sales channels work, you can save good money with this service. If you are new, you won't like it.
Despite the fact I rate customer support as poor, I am happy with my decision to use ecomdash. I save thousands of dollars a year and have learned many things (by being forced to haha) and in the long run this is the best solution for my needs.
Vorteile
Easy to handle sku differences across selling channels
Excellent organization of inventory
Purchase Orders are easy to make
Best value for the money
Nachteile
Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)
- Branche: Maschinerie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
TOO MANY CHANGES!
Bewertet am 16.6.2020
We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products.
The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much.
And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems.
If I can find a reasonable alternative, we may have to leave.
Vorteile
The fact that it integrates much of what a small multichannel business needs.
Nachteile
When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!
Antwort von Web.com Übersetzen auf: Deutsch
Dear Paul,
Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.
Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.
Thanks,
Ecomdash
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
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We have been using Ecomdash for a few months and are still in the development stage. So far so...
Bewertet am 26.1.2018
Vorteile
Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.
Nachteile
GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.
- Branche: Verlagswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Very powerful, but not as intuitive as it should be.
Bewertet am 12.6.2020
It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.)
Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)
Vorteile
It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.
Nachteile
It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.
Antwort von Web.com Übersetzen auf: Deutsch
Hi John -
Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.
Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)
Thanks,
Ecomdash
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Overall Opinion
Bewertet am 7.4.2018
I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them.
Vorteile
Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.
Nachteile
If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Ecomdash decent program for the money
Bewertet am 20.10.2022
Vorteile
This system did a good job with inventory counts and has a nice pick list and order system.
Nachteile
They don't fix issues with their system quickly and in some cases not at all. I used the system for a few years and was happy with it, for the price.. BUT..It had a few things about it which were very inefficient and which were never corrected and over time they seemed less and less responsive to correcting critical system issues. I tried to be patient but in November of last year they developed a problem on one of my eBay ids with eBay business policies which they claimed was actually ebay's issue. There was alot of back and forth on it but by February 2022, I basically could not list any new product on that id at all becasue of it and they were still claiming it was ebay. I tried a free trial with another 3rd party and within 15 minutes I determined that it was not ebay and had no problem fixing the issue, so I switched systems.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Don't Do it
Bewertet am 10.11.2021
Absolutely not an option. They advertise attractive rates, but then they attempted to charge my account for varying amounts of hundreds of dollars. Their customer service is unhelpful and it concerns me that they may actually be purposely charging accounts several times, not refunding money they say they will, attempting to charge various amounts of money in the hope banks, and busy company owners won't catch it in time or be able to recover the money.
Vorteile
Setting up the site was easy but everything else is not worth the headache.
Nachteile
The software is fine. It's the fraudulent activity of the company and the inability of the customer service staff to use the English language that is the problem.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
ecomdash Review
Bewertet am 26.6.2020
We have a great shipping time frame due to using EComdash. Usually we ship the same day due to the interaction between market place systems.
Vorteile
The syncing with the marketplace is awesome. The search of our product is easily done
Nachteile
The filters need reset each time the screen is refreshed within the creating of the Purchase Order system.
IE: Monthly sales filters.
Antwort von Web.com Übersetzen auf: Deutsch
Hi Linda,
Thanks so much for the feedback. We work hard to ensure our customers are able to seamlessly sell their products on many sales channels, so our team will be happy to hear you're having great experience.
I'll be sure to pass along your feedback to our team as they continue to work on ways to improve the product.
Thanks again and we look forward to helping you grow your ecommerce business.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Still learning, lots of checkboxes, attributes, buttons and switches.
Bewertet am 9.7.2018
As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar showroom), my time on ecomdash is limited. The program deserves a lot of time & attention to make it really fly. So I hope to put a full time employee to just keyboard into ecomdash.
Vorteile
In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.
Nachteile
Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.
- Branche: Konsumgüter
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Company To Work With! Excellent Software and always improving!
Bewertet am 29.9.2016
From installation to learning the software Ecomdash provides an incredible team and Resources to get up and going quickly and easily. The features for the money is unbeatable! You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use. It is the most User Friendly inventory management software I tried. Give them a try!
Vorteile
Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!
Nachteile
Really Nothing. I can't say there is anything bad about it.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great Product for the Price
Bewertet am 13.8.2018
Vorteile
We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.
Nachteile
There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Stay away
Bewertet am 3.11.2016
Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.
Vorteile
Looks good
Nachteile
Doesn't work
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Does everything we need and more.
Bewertet am 20.8.2020
We went from using a 3rd party warehouse to doing it in-house. It has helped save us a ton of money and control our process and customer experience completely. The ability to tie in to multiple shippers has saved us additional money on shipping costs.
Vorteile
We have been able to fully set up our warehouse, inventory product and seamlessly take orders from Shopify and ship them out. It does it all. Sometimes it isn't intuitive, and takes a bit of learning and perhaps a chat with tech support to figure it out. That said, support has always been fast (minutes at most) and has delivered an answer that works.
Nachteile
There has been some development ongoing and sometimes areas have been renamed. I find myself having to try one or two ways to get stuff done sometimes just to remember the work path. It sometimes feels a bit clunky to get the job done.
Antwort von Web.com Übersetzen auf: Deutsch
Hi Bill,
Thanks for your feedback! We put customer satisfaction as our priority, so our team will be happy to hear you've had a positive experience.
I'll be sure to pass your feedback along to our team, and we look forward to helping you grow your online business.
- Branche: Computer-Hardware
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Tech support is nothing but excuses.
Bewertet am 16.1.2019
We never did get it to work fully and lost sales while we tried. They promised more than SellBrite, but in the end, Sellbrite was far more reliable.
Vorteile
It's hard to find some positive. We put a lot of resources into the software but had to abandon it for something else. They promised automation, but it never worked and there was always an excuse, a new one with every ticket.
Nachteile
We understood it better than their tech support people, who often can't comprehend the issue at hand. They seem focused on making excuses for flaws in the system rather than solving them. Inventory never worked right and after failing to make pricng work they admitted they do not have dynamic pricing at the listing level.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great experience for our small e-commerce store
Bewertet am 12.6.2018
We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost.
Vorteile
EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe
Nachteile
Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Unintuitive but decent customer service
Bewertet am 19.11.2019
Although the support staff was helpful it does not make up for glitchy difficult to use program
Vorteile
Whenever I had an issue with a function on the web design I was always able to speak on the phone with a real person, who would genuine able to help
Nachteile
This software was unintuitive and difficult to use there are many better web design services. The owner paid the company for Seo help that I feel was sub par
In Betracht gezogene Alternativen
Wix- Branche: Automotive
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
One stop place to list your product on mutliple sites with ease
Bewertet am 13.2.2020
Vorteile
The software takes care of everything you need to do to list your product. You can think of doing something and that feature is already there in the software.
Nachteile
Though all the features are there but explanation for each option is not mentioned any where. For new user it is difficult to know where to find what he is looking for. For eg. I was trying to upload an inventory so I created a manual import format and imported the products. Along with the product headers got added in the inventory. After contacting customer support I came to know that while creating manual import you have to tick the option "File has headers". So what I mean is this information was not mentioned while creating the manual import file, if it was there i would have had not made the mistake. Like wise there are many places information is not provided.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect for me
Bewertet am 3.3.2018
Ecom Dash has way more goodies than I currently use.
Vorteile
Fast answer to questions
Reasonable price
keeps Ebay and Etsy inventory sync
U tube has instructions
Responsive to request I need
Nachteile
Learning keeps me on my toes
Last time I checked there is no one working weekends
Changes to the site often have me "relearning" my way around
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent product with exceptional technical support.
Bewertet am 13.10.2017
Vorteile
It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).
Nachteile
Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.
- Branche: Einzelhandel
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Ecomdash - Stellar Support and Response
Bewertet am 17.11.2015
Vorteile
Compared to other software experiences we had, ecomdash software actually does what they say it will do, simply put "It Works" and the customer service is supreme. One thing in particular about this company I like, is they listen to their customer's suggestions. I can't tell you how many times I have made suggestions only to see them studied and placed into the software. Most other companies don't or can't do that, ecomdash excels in that area.
Nachteile
I don't know that I can honestly come up with anything I like least about this product, or the vendor. It is to do a specific purpose and it does it well. I suppose IF I had to choose a least liked aspect, it would be the idle time out. Not that it isn't plenty long before time out and requiring the password to unlock it I just like to walk off for a bit and get some coffee, well you know. (note you don't have to re-logon in with user name and password, you just unlock it with the password). Truthfully I would not take away the idle timeout at all, it is there to protect my account. I just need to take a bit shorter coffee break :)
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent system to consider for small businesses
Bewertet am 10.2.2022
Cannot complain for the features I need at a price I can afford. Service teams supporting the product are hreat people always willing to go the extra mile. They are prompt and do not let you down!
Vorteile
You get most features found in larger systems
Nachteile
Lack of an app on IOS and also the inventory auditing does not allow pictures to be printed.