Web.com Erfahrungen

If you only use ecomdash to synchronize inventories among online storefronts, it is the best money you will spend. But ecomdash is much more than an inventory management program. There are also well designed modules for listing management, order management, and reports. At a glance you will be able to see which products are listed on each of you storefronts and which are not. Pending and on-hold orders are readily viewed and those with problems are highlighted. Reordering inventory is simple whether by supplier or for all items meeting your predetermined reorder point. There are so many valuable features to ecomdash you will always check it first.

There is a learning curve to ecomdash. There are so many bells and whistles that it takes awhile to get the feel for the logic. The process for listing new products on various storefronts needs work but some of the limitations are created by the storefronts themselves. Example: to list on Amazon you must already have an ASIN so you must create the basic listing on Amazon. Otherwise you are limited to tagging on someone else's existing listing.

I was really looking for inventory management software as I was having trouble keeping track of eBay inventory in three different warehouses. This software really fixed that problem for us. I'm also considering branching out to other channels soon and I'm convinced this is program will work well for that too.

The integration was difficult, but that was my fault. We had been using eBay's Custom Label field for item location. I realize now that I should have downloaded that data and cleared the field before I started. If I would have contacted Customer Service early on, I'm sure it would have been seamless transition. I don't expect to get good "Help Desk" service, but Ecomdash's customer service has been the best. Friendly, easy to understand, and technically adept.

The one and only good thing which is really good I have to say is the support mind the team are so helpful and friendly its just a shame the system is not really great for modern ecommerce business's like mine. My last software I paying more but it was much easier and simpler to use I think Ecom was once likely to have been great and tried to move forward but overcomplicated things and if they were to look back and rewind and move forward again it could easily be made a decent platform.

First thing I was shocked with was the inventory sync Ecom charge a Premium price for a outdated system and it ONLY SYNCS 4 HOURLY OMG! you would expect this from a supplier but for Ecom site you anticimate more frequent, my last platform updated every 15mins its like rewinding back 20 years...

There are a load of Add on suck you in and charge you more to do the basics apps available which then puts you back in the place were you could have simply choose an alternative platform which does what it says it does.
If service providers like this were regulated like a finance company they would likely be fined a substantial amount.

I was told I would need a app for a Re-Pricer at a cost but infact that was wrong they do actually have one built in which was good it is a bit old school it only lets you inflate % and does not allow % &£ but still better than nothing. So for this its not bad as some software does not offer a repricer so a little credit there.

As for a bulk lister its about as useful as a chocolate fireguard unless you make endless templates its not that good to where it can pick things up like some other platforms out there but for individual listing or a couple at a time its probably ok I would say a score of 2 out of 10.

Pick list is available but again outdated you cant amend it or use it to match up orders but you can print packing slips add some more waste to the environment because your using outdated software but still its a way round.

The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers!

We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions.

There are too many features to list them all here - you definitely need to check out their website or give them a call.

Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.

Easy to handle sku differences across selling channels
Excellent organization of inventory
Purchase Orders are easy to make
Best value for the money

Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)

The fact that it integrates much of what a small multichannel business needs.

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

This system did a good job with inventory counts and has a nice pick list and order system.

They don't fix issues with their system quickly and in some cases not at all. I used the system for a few years and was happy with it, for the price.. BUT..It had a few things about it which were very inefficient and which were never corrected and over time they seemed less and less responsive to correcting critical system issues. I tried to be patient but in November of last year they developed a problem on one of my eBay ids with eBay business policies which they claimed was actually ebay's issue. There was alot of back and forth on it but by February 2022, I basically could not list any new product on that id at all becasue of it and they were still claiming it was ebay. I tried a free trial with another 3rd party and within 15 minutes I determined that it was not ebay and had no problem fixing the issue, so I switched systems.

Setting up the site was easy but everything else is not worth the headache.

The software is fine. It's the fraudulent activity of the company and the inability of the customer service staff to use the English language that is the problem.

The syncing with the marketplace is awesome. The search of our product is easily done

The filters need reset each time the screen is refreshed within the creating of the Purchase Order system.
IE: Monthly sales filters.

In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.

Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.

Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!

Really Nothing. I can't say there is anything bad about it.

We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Looks good

Doesn't work

We have been able to fully set up our warehouse, inventory product and seamlessly take orders from Shopify and ship them out. It does it all. Sometimes it isn't intuitive, and takes a bit of learning and perhaps a chat with tech support to figure it out. That said, support has always been fast (minutes at most) and has delivered an answer that works.

There has been some development ongoing and sometimes areas have been renamed. I find myself having to try one or two ways to get stuff done sometimes just to remember the work path. It sometimes feels a bit clunky to get the job done.

It's hard to find some positive. We put a lot of resources into the software but had to abandon it for something else. They promised automation, but it never worked and there was always an excuse, a new one with every ticket.

We understood it better than their tech support people, who often can't comprehend the issue at hand. They seem focused on making excuses for flaws in the system rather than solving them. Inventory never worked right and after failing to make pricng work they admitted they do not have dynamic pricing at the listing level.

EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe

Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.

Whenever I had an issue with a function on the web design I was always able to speak on the phone with a real person, who would genuine able to help

This software was unintuitive and difficult to use there are many better web design services. The owner paid the company for Seo help that I feel was sub par

The software takes care of everything you need to do to list your product. You can think of doing something and that feature is already there in the software.

Though all the features are there but explanation for each option is not mentioned any where. For new user it is difficult to know where to find what he is looking for. For eg. I was trying to upload an inventory so I created a manual import format and imported the products. Along with the product headers got added in the inventory. After contacting customer support I came to know that while creating manual import you have to tick the option "File has headers". So what I mean is this information was not mentioned while creating the manual import file, if it was there i would have had not made the mistake. Like wise there are many places information is not provided.

Fast answer to questions
Reasonable price
keeps Ebay and Etsy inventory sync
U tube has instructions
Responsive to request I need

Learning keeps me on my toes
Last time I checked there is no one working weekends
Changes to the site often have me "relearning" my way around

It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).

Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.

Compared to other software experiences we had, ecomdash software actually does what they say it will do, simply put "It Works" and the customer service is supreme. One thing in particular about this company I like, is they listen to their customer's suggestions. I can't tell you how many times I have made suggestions only to see them studied and placed into the software. Most other companies don't or can't do that, ecomdash excels in that area.

I don't know that I can honestly come up with anything I like least about this product, or the vendor. It is to do a specific purpose and it does it well. I suppose IF I had to choose a least liked aspect, it would be the idle time out. Not that it isn't plenty long before time out and requiring the password to unlock it I just like to walk off for a bit and get some coffee, well you know. (note you don't have to re-logon in with user name and password, you just unlock it with the password). Truthfully I would not take away the idle timeout at all, it is there to protect my account. I just need to take a bit shorter coffee break :)

You get most features found in larger systems

Lack of an app on IOS and also the inventory auditing does not allow pictures to be printed.