Share Files & Collaborate on Creative Projects with Hightail
3.3/5 (98 Bewertungen)Vorteile
A mobile-ready solution that makes it easy for peers, partners, stakeholders, and vendors to see work product all in one place. This centralized approach ensures everyone is offering feedback on the correct version of an asset, and seeing peers comments, which reduces redundancy, making the process faster. Assigning feedback to team members as an action item is great, and ensures people can work focus on what matters, in a prioritized manner. Approval flows, both linear and non-linear make it easy to get the feedback needed in a timely manner.
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Adding new team members to a space, based on the formatting of the introductory email is NOT ideal. The level of confusion for new users on 'where to start' or 'how to login' required additional emails and communication to ensure a smooth onboarding process. This level of effort wasn't extreme, but is the opposite of easy and has lead to some initial perception hurdles based caused by the way people feel about the solution, based on the poorly formatted and confusing 'welcome' email.
I have been using this tool for 10 years, and have been an early subscriber since the days of yousendit
It has changed branding a couple of times but it got better overtime.
It is not the only cloud service I use, as I have Dropbox, Skydrive, Box and iCloud accounts.
However, the main reason I stick with Hightail is the ability to control access to the files very easily and selectively.
In other words, the most critical tool for me is the Express App. Then comes the folder sync, and lastly comes hightail spaces.
I know hightail is focusing on boosting hightail spaces and stopped improvements to folders, express and desktop sync, but it would be a mistake to think Hightail Spaces is the reason to stick with this app.
As for pricing, I have been grandfathered in an old account on auto renew, so I do not think I would buy Hightail st the current pricing given the competition with the other cloud apps and services.
Vorteile
Unlimited Storage
25 GB file transfer
Password protection
Delivery receipts
View activity
Collaboration with others
Set expiry date.
Sync folders to desktop
Express app
Hightail Spaces
Perfect tool for desktop collaboration.
Nachteile
Not intuitive on mobile devices.
The tracking app on iPhone and iPad cannot be used to forward files sent earlier from Tracker app, where it used to be possible to do so in yousendit app (the prior brand/software) but hightail rewrote the API and disabled that functionality.
While perfect on desktop, on mobile browsers the site does not format correctly within the window and text stays outside viewing area.
With Hightail, I do not need to maintain a ftp site. Hightail is my ftp site.
Vorteile
I enjoy using the Hightail platform to send large files to clients and for clients to send large files to my firm. Art files for printing can be extremely large in size making email incompatible for sending. I can upload to Hightail and send in very short time to a client and they will get an email with a link to download. One of the benefits is the client can just download with out having to populate a form with all sorts of personal information. Additionally when I send a file I can immediately get a copy of the download link and email that to others or to the recipient explaining what has been uploaded. Another benefit is that I can email my client a link to upload files to me taking the place of having to maintain my own ftp site. The Hightail platform is USER FRIENDLY for both my staff and my clients staff. I have been using it for years and still see it as a WIN-WIN software program.
Nachteile
So far there is nothing that i have encountered that I do not like or interferes with my use.
I transfer a lot of data per month, and need that data to be very secure. I can't justify the cost of something like Aspera in my small business, and after trying many other transfer services during a time when Hightail was going through some major growing pains realized that this is the best transfer service for what I'm trying to accomplish. There are still things that could be improved, but overall it's an excellent product and one I have recommended to clients many times over the nearly 9 years I've used the service.
Vorteile
I like that you can easily track files and that it tells you how long it's going to take for the upload to complete.
Nachteile
I cannot stand that you are not able to create paragraphs in messages that go along with what you're sending. I also slightly prefer the functionality of the old Hightail Express app to the Hightail Spaces app. Another bummer is that when someone comments on a video for feedback (when there are multiple video files in an upload) that you do not keep them all together. It sends a separate email for each one and is enormously time consuming to sift through volume projects if feedback is used in the app.
This software has allowed us to securely send large emails.It is easy to use and has a nice user friendly interface.
Vorteile
One thing that excites me the most about hightail is the security feature it has. With the tool one can protect the file from unwanted third party by having document password that are only accessible by the intended recipient. With the tool one is also able to track email from who, where and when the email was downloaded.
Another thing that excites me is the ability to share large files. This is one of the key thing that made us purchase this tool. With it you are able to compress large document and send them easily. The other parties in the receiving end are also able to download it easily and fast.
Nachteile
I hate that the links shared expires very quickly.
The support team is also not interactive.
I am loyal to Hightail which says a lot. When I joined it was called You Send it and then Hightail and I guess there is a new name now. I will always call it Hightail. Its outstanding service. Thank you.
Vorteile
I love Hightail and have been a customer for a few years. The monthly rate is great and I hope and pray that you don't raise your prices. I have NO complaints. It's easy and its fast. Thank you Hightail!
Nachteile
Oh only one time the file I sent didn't make it to the recipient. Another time the desktop app didn't work. I got an error message and had to start over typing in the directions inside the text window. I called and I was helped by fantastic customer support and or tech support. Thank you.
As a videographer/editor Hightail has been my primary, and most reliable tool for sending video to customers around the world. I have used the product since it was known as YouSendIt, and it has always worked. Hightail has improved over time. Recently on a filming assignment to Eastern Syria, Hightail proved to be the best. The correspondent used another service, which failed to go through for sending the edited reports. I told him: Let me try it with Hightail, and it uploaded quickly and efficiently.
Vorteile
Hightail has proven to be the most reliable tool for transferring video material around the world.
Nachteile
A minor complaint was that sometimes it was difficult to change pages within Hightail, but this was improved.
I can sell my products electronically/digitally. I no longer need to create DVD's and physically mail them. It really saves time and expense.
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I use it for a hobby business I have. I send training videos to customers using Hightail. The upload and sending speed is great. I can fulfill several orders while I am sitting drinking my morning coffee.....it is just to easy.
Nachteile
I would love it if this software allowed me to send but not give the customer the ability to download/save/share.....but rather had the ability to allow someone access to view for a set amount of time.
I'm a professional photographer and deliver thousands of high resolution photos a month and this would not be possible without this type of quality service.
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Have tried other similar products but none meet the standards set by HighTail. My clients always know they will receive there files online and know they are safely stored. Have been a customer of theirs for over 10 years so I must like the company.
Nachteile
As a customer for over 10 years I have found no Cons.
Hightail is my most valued business software ever. I use it daily to send large video and art files and would be hard-pressed without it. It has saved the day on numerous occasions and just keeps getting better with added features.
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Hightail loads my files quickly and sends them on their way without hassle. The collaborative tools are awesome.
Nachteile
I can't think of a single thing. If I had to, to hit the minimum character count, I'd say...
Hightail has always responded quickly when a problem arises which isn't very often.
Vorteile
This software is easy to use and affordable. Most people can access the files we send through Hightail without a problem.
Nachteile
I don't like the black background with very light grey writing on the page that records what we have sent out. It makes it difficult when researching for a particular order.
In our paperless law office the required document disclosures are easily transmitted with hightail. I use it for small and large volumes of documents which gives me the tracking information the courts require.
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Transmission of legal documents in a secure setting is essential in my family law practice. The confidential documents required to be disclosed in my cases requires a program such as hightail.
Nachteile
The adverse attorneys who are less sophisticated have trouble with opening the access controlled documents. They call my team for the access. A learning curve for those attorneys I work with. Also, the time period for accessing the documents goes from 4 days to one week. There needs to be a dropdown for every day from 1 to 14.
As a graphic designer focused on print media, I often send substantial files to customers and printers. Hightail isis much more accessible and instantaneous than Dropbox or other competitors. Recipients do not have to log in to a web portal to retrieve our images, saving time and frustration.
Vorteile
Ease of use, reliability, history, affordability
Nachteile
Clients are sometimes confused about how to offload files.
ive been a loyal user for years. Much better than Dropbox!
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My 2GB of file transfer is just about right for me 95% of the time, when it isn't sufficient i just have to break my transmissions into 2 parts, not a big deal. & the fact that my links never expire is handy for my clients.
Nachteile
nothing to report on my end. Everything is ok & no cons...
Brilliant, easy to learn, quick and efficient, never any problems.
Vorteile
It is quick to load up big files, it's easy to use, it rarely fails and it saves me so much time! Plus our clients love it and find it easy too use.
Nachteile
I need to spend more time working out the feedback/comments section on the software. If it works like Asana then I would be over the moon as this is the best comments software I've ever come across and it is becoming more and more important.
I'm a graphic designer and it has helped facilitate getting large files to my clients.
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I love Hightail. It is easy to use and allows me to send large files which are very important. One of the best features, is although it is coming from Hightail, people always know it's from me and I like the flexibility of how long my files are saved. It also is incredibly easy for my staff to use, which is always a plus.
Nachteile
When the platform first changed, I had a hard time figuring out how to send a file. I constantly got screens that were unfamiliar and couldn't find easily how to create a new email but it's simple and clean now. No strange screens.
until today it phenomenal. But now that it's not working and I can't reach anyone I'm really frustrated
Vorteile
That it worked and I could use it and I trusted the program.
Nachteile
That today it quit working and I can't get help by phone or email. Only this feedback link. I can't even get anyone to take my money.
I find Hightail the best business to business file share companies - no need for passwords for simple things, etc.
Vorteile
It's a really easy way to let others access files or send large files. The best part is that one can set an expiration date if you want to restrict the access to the file. I send small files all the time with a 1-2 day expiration. For large files, the system really uploads crazy large files efficiently and in a timely manner. Sometimes it takes awhile, but that's ok.
Nachteile
That is won't just let me download - it wants me to store files in "my hightail." I use it as a middle man - it's not my go to storage location.
HIGHTAIL customer service is poor. I have on several occasions e mailed or even tried to leave a fone message and never receive a response to my questions. Questions like, just the other day the software flat refused to send. After several tries, I ended up compressing the audio file and including it in an e mail. Now the client has a compressed version of my audio, when my intention was a fatter .wav file. It would have been nice if HIGHTAIL would have had some kind of trouble notice on their site so I could have anticipated a problem.
Vorteile
HIGHTAIL gets my audio files to my clients anywhere in the world. But it can be cranky.
Nachteile
Sometimes client e mail addresses automatically populate in the "to" box. But sometimes they don't. It's when they don't that I have to go back to my e mail program and find the address, copy it and paste it in to my HIGHTAIL send. Also, if I am to quick with attaching a file to upload, I get this "calculate" message which never goes away. I end up going back and starting all over, leaving enough time between the time I attach the file and the time I actually hit send. Frustrating.
Excellant
Vorteile
Easy to transfer files non zipped or use the built in zipper.
Client can also for the file to his customer,\. I have been using this program since 2012 when is was YouSendIt
Nachteile
I had no problems installing the program and using it.
I have a small design studio and I like the Spaces feature the most. I like the way I can upload and share with the team. I like they can access it whenever they want after the original invite. It has saved me time since they can access it anytime and download what they need without having to ask me for it. Nice.
Vorteile
I needed a place to store all of my files. Most desktop external hard drives fail and my information is lost. So, Hightail Folders have been a good place to store my large files and are accessible from anywhere.
Spaces has been nice to use and organize my work. I like the ability of sharing these files with my clients to get feedback. I like they can access the files and download them when they need them.
Nachteile
Moving files from one folder to another isn't perfect. I have had problems with this and have worked around it. But, I wish there was a more user friendly way of just dropping and dragging from folder to folder instead of having to go through a menu of tasks to do it.
I use Hightail for transferring large files to customers. I am very happy with the price/performance.
Vorteile
Easy to use and security features (password, kill by date, receipt)
Reasonably priced
Nachteile
The steps involved in deleting files over a year old
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I use this software at least a few times a week. Large files are sometimes a pain to send through email; Hightail makes this whole process quick, easy, and efficient. I can grab the link after I have sent files over to someone's email, I can request a download receipt, I can make certain files password protected, and I can even have some Hightail files expire if needed. I've never spent more than 5 minutes prepping to send out a Hightail file.
Nachteile
The download time is sometimes long depending on the file sizes and internet speed you are working with. I have waited a few hours sometimes for downloads. This is the only place I wish could be improved.
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Hightail is very user-friendly. Very little training necessary.
Nachteile
New features sometimes make you change the existing user-experience / user-behavior.
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Easy to use, customers do not have to have an account to use it, its totally accessible.
Nachteile
i cannot think of cons, all works for me.
1. Speed to Market – the ability to provide feedback and reviews within the Hightail platform, without downloading content brings final versions to frontline teams sooner and with greater quality than old review methods.
2. Ease of Use – from individual contributors, to SMEs, managers, directors and above, adoption has been easy, even when reviewers were not tech savvy, so approval requests don’t “bottleneck” when using the Hightail platform.
3. Accountability – tracking and managing comments and feedback in one secure location eliminates assumptions about design choices, and provides clear ownership between requestor and design team member.
4. Vendor Management – centralized, secure, controlled access between T-Mobile and vendors of creative content in collaboration with design teams makes managing vendor performance faster, easier, and more transparent.
5. Security and Speed – ensuring content review takes place in a shared, secure, and trackable space eliminates churn and delay caused by feedback being provided as attached docs or large files sent through various other means.
6. Error Reduction – secure and centralized spaces for feedback, reviews, and approvals in Hightail stops a patchwork of tools currently in use from causing errors related to file access and/or incorrect version management or tracking.
7. Increased Efficiency – removing several tools from the review and approval process with the use of Hightail reduces the number of actions required of design teams,