Bitrix24

Eine vollständig kostenlose CRM-, Kollaborations- und Kommunikationstool-Suite

Gesamtbewertung

4,2 /5
(765)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,2/5
Bedienkomfort
3,9/5
Kundenbetreuung
3,9/5

82%
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764 Bewertungen

Sabina
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Hilfreiche Software

Bewertet am 25.12.2022

Insgesamt ist Bitrix24 super für Mitarbeiter, aber auch um Leads für den Vertriebschannel aufzubauen...

Insgesamt ist Bitrix24 super für Mitarbeiter, aber auch um Leads für den Vertriebschannel aufzubauen. Man kann mit dieser Software bis ins kleinste Detail alles dokumentieren, planen und verfolgen.

Vorteile

Am besten fand ich die direkte und schnelle Möglichkeit, mit dem Team in Kontakt zu kommen. Über die Chatfunktion und einen Überblick auf der rechten Seite kann man seine Kollegen schnell finden und anschreiben, telefonieren oder mit ihnen einen Videocall durchführen. So sind dringende Sachen schnell geklärt. Fast wie im Büro vor Ort. Als virtuelle Variante definitiv zu empfehlen. Was mir noch gut gefallen hat, war die Erstellung der Aufgaben. Es ging nichts mehr unter. Die Aufgaben kann man sogar in Teilaufgaben einteilen. Das ist ein großer Vorteil bei der Zielerreichung.

Nachteile

Per App kann man sich auch Sprachnachrichten schicken. Leider nicht über die PC-Version. Das fehlt definitiv, wenn man weder telefonieren noch tippen möchte. Ich wünsche mir zudem eine Möglichkeit, für Kollegen einen Abwesenheitstext sichtbar unter meinem Bild anzuzeigen oder eine Pushnachricht. Es kam häufig vor, dass ich als beschäftigt oder abwesend angezeigt wurde, es aber niemand wahrgenommen hat. Diese Funktion würde ich mir etwas präsenter wünschen.

René
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

super CRM-Tool mit vielen Funktionen

Bewertet am 23.5.2023

sehr gut

sehr gut

Vorteile

Flexibilität und Anpassbarkeit, viele Funktionen und Updates. Der schnelle Support über Chat.

Nachteile

Die Auswertungen/Geschäftsanalytik ist nicht durchschaubar, Bitrix verfolgt hier eigene Sichtweisen, die nicht mit den Sichtweisen eines Unternehmens einhergehen müssen. Leider können diese nicht angepasst werden und führen zu "Falschaussagen".Unsere Kollegen findend das Tool teilweise überfrachtet, da in der Cloud wenig vom Administrator "vorgegeben" werden kann.

Maximiliano
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Tolle Software zur Teamführung

Bewertet am 17.2.2023

Vorteile

Übersichtliche Darstellung und einfache Handhabung mit veilen Möglichkeiten zur Team Steuerung.

Nachteile

Im Feed einige kleine Bugs bei der Erstellung von Feeds per Copy and Paste.

Lukas
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Helferlein.

Bewertet am 6.1.2023

Vorteile

Das einfache Zeiterfassen und Task Management.

Nachteile

Nach Zeitumstellung die verschobenen Zeiteinträge.

Jasmin
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 4.0 /10

Unübersichtliche Handhabung der einzelnen Tools.

Bewertet am 20.1.2023

Fand die Nutzung eher kompliziert.

Fand die Nutzung eher kompliziert.

Vorteile

Zugriff für mehrere Nutzer ist relativ einfach und gut zu handeln.

Nachteile

Zeitliche Anordnung verschiedener Aufgaben ist relativ unübersichtlich und schwer zu überblicken.

Roman
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Bitrix24 - Good CRM for Small and Mid Business

Bewertet am 21.12.2022

Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to...

Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to them and add custom fields. Task tracking is focused on collaboration and does its job great. We use Bitrix to hire new workers and track analytics of the HR department

Vorteile

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

Nachteile

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

In Betracht gezogene Alternativen

Kommo

Gründe für den Wechsel zu Bitrix24

Bitrix has free version, so you can try and use it for free for solving simple tasks. Price is very reasonable.
Syazwani
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Project management managed well with Bitrix24

Bewertet am 22.2.2021

Working with Bitrix24 has very many benefit, almost everything that i need is available in this...

Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.

Vorteile

Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.

Nachteile

Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Ven
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Good Product but Poor Service - Definitely not located in USA

Bewertet am 31.1.2020

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech...

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Vorteile

User Interface.
Easy navigation
Less Learning Curve

Nachteile

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

In Betracht gezogene Alternativen

HubSpot Marketing Hub und Keap

Warum Bitrix24 gewählt wurde

Just a better interface, but zoho support makes it all worth to be using zoho.

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Bitrix24

Just better user interface
khaled
Gesamtbewertung
  • Branche: Landwirtschaft
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

a little bit of this and that

Bewertet am 24.5.2023

its the bumping heart of the business helped me to run a mega operation company with so mush less...

its the bumping heart of the business helped me to run a mega operation company with so mush less employees

Vorteile

a nice collection of features that really help kick start the business

Nachteile

very slow deployment of new necessary needed features

In Betracht gezogene Alternativen

Zoho CRM, Pipedrive und Salesforce Sales Cloud

Gründe für den Wechsel zu Bitrix24

free features and pricing
Antoine
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best all-in-one solution for business that are in need of a social intranet with all...

Bewertet am 5.2.2023

Every business which is looking to connect their staff remotely and is looking into automation of...

Every business which is looking to connect their staff remotely and is looking into automation of business processes should look into the software.

Vorteile

It has a CRM, Social Intranet, APIs and a marketplace.We use so many tools and even haven't used all the possibilities it has to offer.From doing calls, messaging, project management, onboarding processes etc.

Nachteile

They just changed their pricing model and cut their legacy plans even though they promised to locking the offer lifetime.

In Betracht gezogene Alternativen

Dropbox Business, Trello, Pipedrive und Slack

Gründe für den Wechsel zu Bitrix24

Bitrix has almost all the apps a business needs nowadays integrated into one solution.
Eric R.
Gesamtbewertung
  • Branche: Forschung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

Bewertet am 12.1.2022

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows,...

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Vorteile

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Nachteile

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud und HubSpot CRM

Warum Bitrix24 gewählt wurde

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr
Thato
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bitrix24 Review

Bewertet am 18.11.2022

All in all, Bitrix is quite useful as it enhances collaboration and makes file sharing easy

All in all, Bitrix is quite useful as it enhances collaboration and makes file sharing easy

Vorteile

Recurring tasks and processes can be automated. Collaboration has increased in our workplace, which has improved our workflow and productivity.It is compatible with a variety of business management services.

Nachteile

the network drive sometimes does not connect even with reasonable internet strength.

In Betracht gezogene Alternativen

Dropbox Business

Gründe für den Wechsel zu Bitrix24

We wanted a platform that can easily integrate with most of our systems, which is also cost-effective and allows collaboration
Adamu
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Bitrix24 review

Bewertet am 25.1.2023

I will use this opportunity to thank the Bitrix24, because I achieved many thing for the help of...

I will use this opportunity to thank the Bitrix24, because I achieved many thing for the help of Bitrix24 so I don't have anything to say except I said I'm thank for providing this very wonderful software

Vorteile

The Bitrix24 is very easy to work and is very comfortable for me infat I enjoy use it

Nachteile

The thing I like less honestly I don't have problem for use it everything is absolutely perfect

Martin
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Comprehensive CRM Solution for Growing Businesses

Bewertet am 9.5.2023

In spite of the negatives, my overall experience with Bitrix24 has been positive. It has improved...

In spite of the negatives, my overall experience with Bitrix24 has been positive. It has improved my team's efficiency and streamlined our daily operations. The customer support has been helpful and responsive, making it easier to overcome any challenges.

Vorteile

The marketing automation tools save me time and effort, and I love that it supports multiple pipelines. The availability in 18 languages is a major plus for my international team.

Nachteile

However, I found the learning curve for Bitrix24 to be quite steep, especially for beginners. The user interface can be somewhat cluttered, making it difficult to navigate at times.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marktforschung
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Free Version and Powerful Potential

Bewertet am 5.4.2023

it was my CRM and i really enjoyed that

it was my CRM and i really enjoyed that

Vorteile

It was easy to integrate into my business, and its capacity to scale was amazing. I really did enjoy using it although i think the flow of the user interface could be a bit better. This deserves a try before you decide if you use or not

Nachteile

The cost for the additional features turned out to be a little pricey for my situation but the capacity and integrations available were very exciting.

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu Bitrix24

it was well reviewed and had many powerful features in the higher tier pricing. It was very powerful.
Aliaksandr
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

A good software, but if only you live in CIS

Bewertet am 31.1.2021

Well, I used Bitrix a lot of time and you know, the things doesn`t change a lot of time. For sure,...

Well, I used Bitrix a lot of time and you know, the things doesn`t change a lot of time. For sure, Bitrix is got a lot of features and integrations. But the question of quality of these features are opened. For 100% benefits of features, you should to charge the money for add-ons, or you should to do some of dev-jobs. This is not cool for the small teams.
Overall: for employees and some teams from CIS this software is 'must-have'. If you want to change something, you can do it, because a lot of software are available. And a lot of these are good enough for any-sized teams.

Vorteile

A lot of features, a lot of integrations

Nachteile

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

In Betracht gezogene Alternativen

Kommo

Warum Bitrix24 gewählt wurde

Because I want to got an 'all-in-one' solution, like: organizer of calls, leads, tasks and etc. I want to use the only one software for all of these features.

Zuvor genutzte Software

Zoho CRM
Danish
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

I love Bitrix!

Bewertet am 28.7.2021

It has been 2 years and as of now, i have not thought to look for any other platform. if ever...

It has been 2 years and as of now, i have not thought to look for any other platform. if ever anything pops up, i consult my service provider, and every time we see that it can be done or added to my existing package.

i will give it 5 starts for making my life easier.

Vorteile

More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.

Nachteile

Took me time to think, however, yes it does need little help when it comes to reports.

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Gründe für den Wechsel zu Bitrix24

It had more features than we required at the moment, however, we know that in future we would be requiring it. So, having a product that is scalable is wonderful and it helped us quickly make the decision.
Jeff
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

All-in-one platform, organize daily work and improve collaboration.

Bewertet am 15.5.2023

Bitrix24 made a difference me unravel issues related to separate whereas working with a few...

Bitrix24 made a difference me unravel issues related to separate whereas working with a few accomplices and colleagues from other cities or nations, I can effectively share and track any assignment related to our company. We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance. We utilize it over all divisions to make strides execution and collaboration. Bitrix24 is making a difference us oversee our lead era pipeline and makes a difference us analyze and venture income from distinctive trade channels, it too makes a difference computerize certain forms inside lead era.

Vorteile

It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.

Nachteile

In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.

John
Gesamtbewertung
  • Branche: Schreiben & Editieren
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very helpful software

Bewertet am 16.12.2019

Vorteile

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

Nachteile

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

Julio
Gesamtbewertung
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Bitrix24 is the best in teamwork

Bewertet am 14.2.2023

Bitrix24 is used as a centralized repository of information about prospects, customers, competitors...

Bitrix24 is used as a centralized repository of information about prospects, customers, competitors and as an internal social network to facilitate collaboration and documentation of relevant information between all areas of the company. It becomes our main information system because it has a powerful search tool that makes any query easier and faster. We also use work groups to segment information according to region or user level.

Vorteile

If your business is not that big or complicated, the free version will be enough. Easily integrate with other systems to automate marketing campaigns. Simplified functionality is a great way to publish information and communicate with all or a subset of users. You can include segments based on groups. Finding information on past records organized by company or contact can be helpful. The product is powerful and I think it is an excellent choice for projects that require a lot of communication, collaboration, content sharing and more. Projects that are more sales management/CRM oriented may not be fully supported, depending on each process and its integration needs with other databases or systems.

Nachteile

The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors. We tried using this feature for a while, but it didn't fit our needs. Permissions have limited functionality. We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is not possible. Sometimes the user interface of some parts of the system is too complex. It would be great if there was an opportunity to simplify some of this.

Agnishwar
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

Review of Bitrix24

Bewertet am 11.5.2021

The Problems we are settling is our Project the board and correspondence issues. Yet, with...

The Problems we are settling is our Project the board and correspondence issues. Yet, with everything taken into account Bitrix is taking care of its work for our organization

Vorteile

What I like when utilizing Bitrix is that there are various types of how to deal with a venture. The client the executives is likewise a major in addition to us in our organization as we are partitioned into independent divisions that has every one of its own workgroups. For each errand you can designate, track, have cutoff times and fuse it to your functioning arrangement when you time in to their underlying working day include.

Client Dashboard

Having your own profile and can transfer records unto your drive is an immense assistance to us as we would require a distributed storage and across the board to keep our work streaming.

Group Collaborations

Additionally, the capacity to have a visit in a CRM which has call/video empowered truly assisted our group with working and convey better as we are generally working distantly. You can utilize the searchbar when utilizing the visit which I think helps when you failed to remember a few things when to conversing with a colleague.

Nachteile

What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few spaces. I realize it's a matter of inclination yet when you are utilizing the projectile alternatives of their rich content manager you can't utilize internal slugs see reference model [SENSITIVE CONTENT HIDDEN] which is discover irritating as we use it regularly. What we do is we make a different google docs that way we can indent into the list items.

Rick
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  • Täglich für 6-12 Monate genutzt
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Everything your team needs to get things done on one page, which can be a bit of a problem

Bewertet am 27.6.2018

Vorteile

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

Nachteile

Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

Matthew
Gesamtbewertung
  • Branche: Verlagswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 9.0 /10

Bitrix24 is a very complete tool

Bewertet am 18.9.2019

Bitrix24 is amazing to manage the tracking and delegation of tasks, this allows us to easily talk...

Bitrix24 is amazing to manage the tracking and delegation of tasks, this allows us to easily talk with all the members of our teams, we also use it a lot to use calendars and reminders effectively to accomplish the work, thanks to this collaboration software and the teamwork has improved, our internal communication has also experienced a remarkable improvement, we plan to continue using this tool for a long time.

Vorteile

This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening.

Nachteile

I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.

Masturah
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 9.0 /10

Bitrix24 is very good

Bewertet am 8.7.2021

Vorteile

We are in need of good project management software, and Bitrix24 is the best solution for our company as it can be use to managing project across department and all the department can have their own group that can be separated from each other. Bitrix24 also has a common place for communication that everyone on the company can interact with each other.

Nachteile

Asana should start reconsidering to revamp the dashboard interface, it is to cluttered with all the feature and tools. I thing it will good if the tools for other than for project management should be moved from the main dashboard for easy organization of the software.

Paul Anthony
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 10.000+ Mitarbeiter
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Excellent value and overall feature set, just needs a bit of polishing the rough edges.

Bewertet am 9.2.2016

I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike,...

I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat limited compared to the web version, but for most offices, I can't imagine this is a big deal. I really haven't used the CRM or telephony options, so I can't comment on them.

Vorteile

1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

Nachteile

1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.