The "magical" DIY (Do It Yourself) communication system
After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications.
It is so flexible,
Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid.
The best benefit you get is the ultra efficient support service
With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things.
So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS).
The pricing is light and the global user interface makes the whole systme pretty easy to manage.
I only use a few features from the platform but the possibilities are huge ! And they are always working on new services.
And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.
I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed.
I am not sure everybody can do the same without technical skills.
Powerful Control of Marketing & Data Analytics For Text, SMS & Video Sending
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely. Super happy with them for sure!
Love their COSTS... Some of the lowest in the industry, gives better control of budget. Utilizing Twilio we were able to navigate away from other tools that were costing us hundreds of dollars a month in per minute or per text overage fees. Provides more numbers at a cheaper cost per month by far, the whole system is powerful, inclusive, integrative of all tools and solutions through zapier and webhooks, and just a powerful system.
The UXI is a little heavy, when creating sub accounts and viewing the analytics, it is so powerful you can get lost, but that is a very minimal issue for I am sure someone with more knowledge can fly through the site and know what they are looking for much faster.
Still stuck on a WhatsApp integration because facebook won't authorize a company's facebook page despite sharing the company legal forms/requirements. The whole process was smooth until we had to come to a stand still because of this. Would be great if some of this pain is either waived or taken care of since we had a paid Twilio number already.
Documentation is well presented with a very generous trial period and account. This offers ample build time and usability period to run proper production simulation before purchasing the commercial product.
Most of the requirements by Twilio are based on third parties' compliance and response. It would be great if Twilio took lead on some of these if possible, represent or sale this representation so that the client doesn't need to go back and forth to meet various third party requirements. One stop center for a complete solution!
Tyranny of the 2FA gods!
Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.
Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them.
I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error.
Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold.
I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.
Best Communications API for Voice and SMS
Overall, it's highly recommended that every startup or business should go with Twilio as their backbone communications layer. Recently they added more services like email through SendGrid, so it is really powerful.
Using Twilio services for programmable voice and SMS means that we do not have to build that infrastructure, and can build features on top of that at a quick speed. I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily. The team is super friendly, and will always be there to help answer our problems. Otherwise, the API documentation is great and easy to implement.
It doesn't work or work so well in places like China though, which is understandable. The admin console is largely usable but can include for features for less tech savvy people, understandably, not really their audience.
Api is very easy to use
Overall use the api and setting up was a peace of cake, the subscription price and the option to create custom project for the client was great and watch how to use it thru a tutorial was not longer then 5 min, my client was conform with the integration of sending SMS and MMS to his customer and it did not required additional hardware.
You can either setup a new project with their own tool or just create your project on your own language programming of your preference, using the api is very easy and you can create the necessary tools to customize and ready to use for the end user, in my case I stored and encrypted withing the database, and explain the end user the price this company use and is not that expensive, it doesn't required additional hardware to use. only internet and is ready to go.
There limited Hispanic countries when I tried but I see the list is still expanding, for the moment my specific country was not yet available, so I have to use the USA number which the client was not that happy about it, but agree to use until our country was available.
A Great way to Build Automated Contact Center for Coustomers
Overall it is a great platform and gives variety of services for messaging, text, voice etc. API's for according to business requirement. Most interesting part is that all are customizable.
I have suggested this tool to many of our clients and they get very great response and business through this. It has the feature of voice, watsapp, mail and many more API for your business requirement.
Somehow, Its pricing is too high compared to other existing platform in the market. It has also some limitations over voice API's.
One of the leading VoIP platforms on the market. Nice and easy, especially for the requested price.
Fantastic service for the money they ask! Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages. Certainly it has a learning curve, but overall it's much easier to get setup and running than most of its competitors in the industry.
While its'a much easier to learn platform than most and the UI has significantly improved overtime, it's not as simple as I'd like it to be. Once you get into it it's OK, but teaching the new stuff on how to work with it definitely takes some time.
A great way to reduce communication bills with excellent support to go with it!
The costs are probably the single best thing about Twilio. I didn't realize how much cheaper they would be compared to other providers. It's just a great system to use especially if you need to integrate with other systems.
There is so much you can do with Twilio that it is easy to get lost. I can't really think of anything that is wrong with the platform.
Twilio has been awesome for my business
What I like most about Twilio is that it solves a very important problem in my business. It helps my alert my clients when they receive a new lead in their business. This has been a game changer.
What I like least is that it was slightly difficult to set up. Luckily there are some helpful videos online that make the process a lot easier.
So easy it almost seems too easy.
We use Twilio Programmable Voice for a number of different use-cases. It is used to create trackable phone numbers for ads, internal phone/sms systems for sales/support and also integrated directly with our marketing automation platform, Autopilot. All of this had a fairly steep learning curve for a non-developer, but taking the time to do the work through Twilio (rather than a 3rd party software built on top of Twilio) has saved us a large amount of money and preserved a great deal of operational flexibility by preventing unwanted layers in our broader communications stack.
Twilio programable voice lets you build localized internet phone systems using numbers from anywhere in the world. I don't know of another comparable solution that isn't just another interface built on-top of Twilio. More importantly, it lets you customize these phone systems in every way imaginable (from drag/drop coding in Studio to custom apps) in just a few clicks. In terms of cost and flexibility, it is the clear winner in this space.
The product is trying to become increasingly friendly to non-developers, but it is still really positioned as a developer-first platform. It is a true platform technology, which is the root of most of Twilio's benefits – but that does come at the cost of being intimidating/less user-friendly to non-developers.
Great for Triggered Text Message Notifications
Overall, very happy. Great value for the money. Would highly recommend.
We've been using this system to send text notifications to a distribution list when someone visits our website and completes a form to request information. We typically receive emails from clients who send 3-5 similar, if not identical emails to multiple tour operators. By dramatically decreasing our time to contact the potential client and answer questions via email or over the phone, we saw a marked increase in booking conversions. Using the Zapier integration between our Website form tool "Gravity Forms" and Twilio, we now can respond to online inquiries a matter of minutes, and secure a booking before our competitors can even open their email.
In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.
One of the best platforms for call/text integration
I have led teams that integrate Twilio as a text notification service for various events from medication adherence to support ticket alerts.
Twilio provides a very straightforward interface to programmatically integration calls and texts in to software applications. Configuration and set up is super easy, and Twilio provides a variety of options for regions and countries to set up your phone numbers for. They provide a number of SDKs in popular programming languages, making integration super easy.
The price point for calls and texts are a bit on the high side. Some of the more complex configurations might be a bit hard to set up, although their documentation IS quite thorough.
Always on the Go with Twilio!
Competitive rates in the market is being offered. We use this in the company as the main tool for SMS messaging platform tool for our devices so it's cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers. It also allows use via API so very convenient and easy to set up in the backend for operational use with different platforms.
Lately, there's an issue when viewing/searching for SMS transaction logs. When you search for the logs using phone number as a search tool, sometimes the results will not show up. I think it's a bug. Also when the sub menus were changed from the previous version, it got confusing. Navigating the menus on the site got more complicated compared to before.
Easy to integrate with any platform
I was able to create a driver with LUA, and integrate SMS feature to Control4 Home Smart System.
I wanted to receive messages every time certain events occurred, and Twilio is really accurate and helpful. I had to minimize the amount of messages so I could spend less money per month.
- It has an API Rest and a 5 minutes to implement rule, which is quite true.
- They have a quick start for many platforms / languages.
- SMS Feature was exactly what I needed, fast send/receive messages.
- Besides having excellent docs, they have something called TwilioQuest, which I found really funny and entertaining.
- Price per SMS seems to be high, at least in my country. I guess it depends on what are you building, and the value you give to this feature.
Awesome tool for sending sms and voice calling
Twilio enables the users on any platform to send sms and make voice calls internationally via its well documented APIs which can be integrated very quickly on the platform by the developers. The SMS can be sent reliably on any international or local phone number once the phone numbers are bought with the required services enabled on it. Twilio also provides phone number masking for making voice calls. All in all its really an awesome module to use in your product for availing all of the Twilio services.
Twilio should provide sms and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.
Powerful yet complex
I was able to create a call center script using this service and it worked great. Customer support sucks. If I were to rate Customer Support: 2 stars. Documentation: 5
You can create almost anything with their voice prompts. Both inbound and outbound calls. From IVR to automated calls. You can host your scripts on their platform or your own server using the REST API.
Documentation is all over the place. There are two main ways to send commands. Twiml or API (your language like PHP or C#) but the documentation jumps back and forth. One step of a tutorial is in Twiml. Then the next thing you want to do is not. It uses the API. And trying to find the same documentation in the other language is hit or miss.
Full featured easy to use
We've grown over time with Twilio to take advantage of more and more of their services. As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.
Twilio has made it extremely easy to use even without an extensive technical knowledge. Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code. Of course our engineers are able to use their APIs to take advantage of a huge amount of functionality as well.
There are some quirks to some of the areas of their products (sorting/searching doesn't work in some places, no ability to mass-refile errored messages, etc). These can generally be worked around but would make the overall experience better and more efficient.
Service enhances functionality of host softwares
I have been very satisfied with my experience using twilio, stable software that enhances functionality to our software we created.
I love that twilio provides a texting feature which can be integrated with 3rd party software's to enhances there ability to better suit business needs. Twilio allows seamless integration which allows outgoing and incoming SMS messages to and from the client. Using the twilio portal we can check logs on which messages were sent and failed helping the host keep track on SMS activity of there software.
Setup and configuration is a bit of a tedious process however once completed, it works well. Sometimes servers go down for twilio which causes disruptions for our texting feature, however this can be expected for any software company that provides a large scale service.
Extremely easy to set up and get going!
The software was able to solve for a business requirement.
Price point was reasonable.
Performance is very good.
As a lead architect, I am always on the look out for stable, easy to integrate tools and services for our various Enterprise solutions.
With Twilio, I was able to get a fully functioning Enterprise level SMS Notification Microservice up and running in under an hour.
The ease of integration, it's simple API and documentation is what any developer would be happy with.
The price point is also very reasonable and I would highly recommend this solution to anyone who is looking to evaluate or use this service.
Twilio Platform = Solid
Even though I am not a developer, even I can get Twilio services working. I have helped a few local businesses in my area drop the traditional POTS lines and migrate over to Twilio and have heard nothing but great reviews. That platform has even given me the push to sign up for a couple dev classes to get even more out of it.
Some of the documentation can be extremely vague. I understand that it is made for developers/programmers but there is a big portion of potential users that would love to use some of the features, but just don't have the coding background/knowledge to make it come alive.
Best app for calling, sending text
Overall a really great platform for building calling and texting with great api documentation and customer support. The merits of this platform are way huge then any defects
- great api documentation and that too in multiple languages which helps a lot while developing
- love the studio flow where we can design complicated flow very easily and use various integrations for each event
- we build a virtual calling software using twilio and till date it’s working very nicely
- can buy multiple numbers which help in setting the caller id or call masking
- Had some issue with the calls sometimes, mainly call drops and poor voice quality but not regularly
- Sometimes the sms delivery on indian numbers take a bit more time
Plivo is GREAT BUT
It was awesome. If you can live with the price and knowing that competitors are almost half it really could be worth it to pay extra since they have a proven and battle-tested platform. Denied SMS sends are a pretty big deal and it's really easy to get caught in spam filtering etc on other providers. However I think I would recommend checking there first to see if your group of users can use the less expensive option without getting any dropped/missed/filtered SMS sends.
I liked that it worked great for my needs (Api driven SMS) and that I hardly had to manage anything to get it working and it worked for nearly any phone number I or my customers wanted to text.
The price. Some competitors are half the price, however it's a tradeoff in that you will get more failed SMS sends.
Overall I believe their product to be of sufficient aid to my services and a product that my clients relay upon for reminders of appointments to keep working with the software.
I appreciate that the technology takes a lot off of my plate in terms of automating customer notifications
When there was a glitch in the system and I was grossly over charged it was very frustrating dealing with their customer support and I had to make a BBB complaint before the trouble ticket would be passed on to a supervisor, a process that took almost a month to resolve.
Great telephone / text software that can integrate into multiple sites easily.
Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame. Pricing is very competitive in the market, and tracking is made easy within their platform.
Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile. They do allow businesses to be a "reseller" of their product, which allows companies to charge a client 4x what a twilio customer would pay.