Twilio Erfahrungen

We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.

Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.

It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.

Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.

It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.

It's a solution to purchase and use numbers, and it's critical for our marketing ops

Not super easy or intuitive to set up the first time

- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost

- it would require deep technical knowledge to deploy

I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for example.

They have some limitations when it comes to the WhatsApp API. A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution.

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.

Twilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.

I loved twilio when I used it. It is really easy to integrate.

If I have to choose something I'd say the price.

Twilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.

Until now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.

I have been using Twilio for our project for more than 2+ years and it offers a great range of API's for integrating video calls, voice calls and translation services, scheduled SMS and emails and many more.

Developers should carefully understand their system before making modifications.

This marketing and communications software has been easy to use and reliable.
Twilio is so accurate.

Twilio is flawless.
It makes SMS marketing efficient.

For proper SMS marketing, Twilio has been so reliable.
Twilio has been so accurate to use.

I have zero cons for Twilio.
Twilio is reliable.

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

Number creation and management is nice and easy. Logging is good, and APIs are top tier.

Channel breadth is a real issue. Texting and WhatsApp are all that's there. The WA integration was pretty frustrating. Simple tasks, like getting updates on number quality or template quality scores had to be done via support ticket.

We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.

Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.

Some of the advantages of using Twilio were:1. The first 2000 contacts are free of cost. This makes it pocket-friendly and also helps to try out a smaller-scale pilot run. 2. It helps companies connect and make meaningful relationships with users internationally. 3. Setting up the platform is extremely easy. The transition of a user to set up the platform and start using is relatively quick and smooth. It was quite easy to integrate wth other platforms and apps as well. 4. It was very useful as we used it for IVR - both nationally and internationally for our clientele. 5. It is quite reliable because a lot of huge MNCs use Twilio like Uber, AirBnB, Reddit., Lyft, etc.

There are a few things that could have been better about the platform:1. Since the organization is growing and is quite large, during the integration of the platform, we did need some support and assistance from their team. They did respond but it did take a while, the process was slightly slower than expected. 2. Once you scale, you would ofcourse require to send more messages with increased customisation to enhance the customer UX. I presume that this would begin to be an expensive option in due course of time and we may need to switch to a cheaper alternative.

We use Twilio for sending a message to our customers that their order are ready so they would know its time to pay.

none so far and hopefully not in the future

The cost of watsup API is very affordable

The customer service support is really very slow to respond

I use Twilio as part of my customer relationship management in JackRabbit. I like that I am able to quickly text individuals or groups of users when last-minute issues arise that I need to inform them of or reminders about our services that I need to send.

The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through Twilio. I also am annoyed by how many messages sometimes get rejected but I'm not sure that's really Twilio's fault.