Pointerpro Erfahrungen

The ability to customize my questions and scoring logic any way I want, robust formula abilities, and the beautiful and customized pdf's that come out at the end for clients. The support team is amazing and has stuck with me through even the most nitty gritty details of trouble shooting to get my outcome just how I want it.

As with any software, you have to put the time into getting to know it and understand how it works, so you can make it work for you. Not so much a con as a consideration you will need to take into account when you are deciding to go with this software.

The best part about this tool is the reporting and custom scoring functionality. I probably looked at every tool out there to find one that has the functionality to create an assessment that gives the participant a report of their results and it was almost impossible - until I found SurveyAnyplace. Their support team is highly responsive and they also have many helpful instructional videos.

The user interface isn't as intuitive as some of the more popular/basic tools and there are some occasional glitches but that's probably due to them being a new team, and none of these have created issues with usability.

easy to get reports... i don't have any more to say not many pros:

hard to create and copy surveys... hard to file old surveys

Super helpful team
Needed quite a bit of help getting the back end formulas sorted for the Reportr system to work but they were happy to help either via chat or on a video call
Love how the system looks
Pleased with how things are going.

Back end was a bit complex but only because I was setting up automated reporting.

Flexible questionnaire editing and building, powerful PDF generator

Lack of multilanguage in Assessment Center.

From selection to demo to setup, it took less than 24 hours. And on deployment for 3000 people, the customer service team (inspite of being in different time zones) was extremely responsive. Its almost DIY format setup and they have designed the features with lot of thoughtfulness.

Some colour combinations during the review answer phase can be improved.

We used pointer pro to stand up an assessment that helps identify the capacity of individuals to make good decisions and avoid falling into despair. The ease-of-use and speed that we were able to get a beta version of our assessment up and running was awesome.

There are some latency issues with flipping between tabs and screens, and some of the functionality is still in development with respect to testing the assessment and the reporting. It’s not able to test or import responses to tests the report functionality. Some of the editing features are a little cumbersome for example, when setting up custom formulas if you want to re-order them, you have to re-create them.

What I like most is the report function. In particular, the relaunch of this function is very intuitive to use. In addition, an extremely large amount is possible, especially through the use of variables. The great depth of functionality combined with the simplicity of the application convince me a lot.In addition, the support is quick to respond and has always been able to help me very well. In connection with this, the "library" of tips and tricks is also really helpful. If you search a bit here, you will find good guides on all topics that instruct you on how to do what.

What bothers me is that the website often hangs or takes a long time to load, which is most likely not due to my PC or internet connection.

Easy to use once you understand the interface. Continuous improvement of features.

Not much. The report formatting can be improved to increase the quality of the PDF report.

Ease of use. Speed between the questions. Selection of question types. Formatting flexibility. It supports photo uploads; our previous platform did not.

Tech support is not offered 24/7. Yet, they are quite responsive. It's usually something that isn't urgent. If you reorder questions, you need to redo your skip logic. The phone number field does not meet the North American Standard so it's a little kludge. We've had a few issues with photo uploads.

The main reason we used this software was to automate survey responses in a PDF for the user to download or email. There are not many solutions on the market that can do this all in one.

I think the help pages need updating, they're not very clear when you are new to Survey Anyplace as they describe how to do things but do not show you step-by-step.

Not being able to customise the front cover image of a PDF template is a bit annoying and unless you're a CSS wizard, the PDF responses can look very plain.

We have used SAP since March 2020 and it has been huge in growing out business. It is slick and looks professional...which is great if you are a start up company and don't have the expertise/resources to try and design something like this yourself!

Support is easily available and accessible. In addition to the easy to follow user guides, they are on hand to answer any more specific questions or bigger queries. [SENSITIVE CONTENT HIDDEN] have all been amazing. [SENSITIVE CONTENT HIDDEN] has helped me a lot with setting up our white label as we don't have IT expertise at that level as a small (but quickly growing!) start up.

SAP seem to be constantly adding new features and integrations so maybe more emails about new features would be really useful so we are not missing out (I may just be missed emails though!). Or maybe reaching out the clients and asking what they would like to see by filling out a short form?

SurveyAnyplace gives you the flexibility and power to control just about every aspect of creating an assessment AND the report that participants receive. I needed to include lots of individualized data, along with written descriptions, to participants that are based on their responses to multiple questions. I'm providing an exponentially better experience now to my clients who are receiving greater value from my coaching and consulting.

Because it is so powerful and can do so much, it can take a while to figure out how to make the survey and reports do exactly what I needed. But they have an extensive database of training blogs and videos, so I've been able to figure everything out with a little research, trial and error.

I love that the app has various functionalities such as, offline capability, email alerts, and truly stunning survey designs

The contact support is not best as they run on Europe time and I run on Eastern Atlantic Time, so it's a bit difficult getting answers to queries in the afternoon my time. But overall I've seen on a number of occasions staff work overtime to try and assist me

I appreciate that we are able to customize our form interface to our branding, and I like how the reports come out. They are eady to download and professional.

I wish there were more comparative data options.

Reportr is the feature that met our need to provide potential clients with immediate reward for their information. The UX for the potential client is excellent and very professional. It makes us look like a professional business 10 time larger than we are.

It's a steep learning curve to build the forms and reports. This complexity was challenging the first time we built out a survey/report but gets easier with practice.

The software does everything you need and didn’t know you needed.

It’s a steep learning curve! Without the excellent and free, unlimited tech support team I would have given up on this product. White label costs are expensive.

It can build sliding scale assessments.
This means you can have questions that people rate themselves then PointerPro adds up the scores.
It can also give outcomes depending on the scores.

It is a bit overwhelming on th backend to do this.
It takes a while to get a feel for the settings that have to be in place for the assessments to work properly.
Some of the naming of particular features that are required are somewhat hard to interpret and required testing to find out what they did.