--- description: Ausführliche Erfahrungsberichte zu Mojo Helpdesk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Mojo Helpdesk mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mojo Helpdesk Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [Mojo Helpdesk](/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) # Mojo Helpdesk Canonical: https://www.getapp.de/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) > Mojo Helpdesk ist ein Helpdesk-Software- und Ticketsystem für Schulen und Organisationen jeder Größe. Mojo Helpdesk lässt sich in Google G-Suite und Azure Active Directory integrieren. > > Bewertung: **4.4/5** von 74 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 74 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Metadot - **Gegründet**: 2006 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Französisch, Polnisch, Portugiesisch, Spanisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Automatisiertes Routing - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Dashboard - Daten-Import / -Export - E-Mail-Management - E-Mail-Vorlagen - Instandhaltungsmanagement - Inventarverwaltung - Kundenspezifisches Branding - Leistungskennzahlen ## Integrationen (5 insgesamt) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "A great tool for managing customer support work" — 5.0/5 > **Verifizierter Rezensent** | *30. März 2018* | Essen & Trinken > > **Vorteile**: This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc. > > **Nachteile**: I do feel there is something in this which i do not like. The product works well and is very affordable. ----- ### "We've been exceptionally happy with Mojo. Our staff uses it with ease\!" — 5.0/5 > **Juli** | *12. Dezember 2017* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to onboard and use\! We've found Mojo to be exceptionally simple for all members of our staff to use\! We had a simple transition to this system\! > > **Nachteile**: Nothing, I'm very happy\! We really like Mojo and so do our staff members. If anything, it could be a little less bare bones in terms of look, but that's not important. > > This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task. ----- ### "Easy to use" — 3.0/5 > **danielle** | *16. Juli 2019* | Essen & Trinken | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Very easy to use, extremely straightforward > > **Nachteile**: interface could use some 'bedazzling" quite lackluster but does not affect functionality so not really a con ----- ### "I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs." — 5.0/5 > **Rocky** | *11. Dezember 2017* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is very easy to update and change queues, users, and forms. The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available. > > **Nachteile**: It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users. I also do not like how the "My Tickets" section feels so different than the open tickets screen. As a user who utilizes both roles, the disconnect is apparent. > > Organization and ease of reporting the quantity of work being completed on a regular basis. ----- ### "A review of Mojo Helpdesk" — 4.0/5 > **Dan** | *19. November 2014* > > We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one. One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need. We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work. One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information. Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question. A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great. But overall, Mojo Helpdesk has helped us track our projects more efficiently. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten