Vision Helpdesk Erfahrungen
Vision Helpdesk
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42 Bewertungen
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
User friendly Helpdesk software and live chat
Bewertet am 19.8.2022
Overall its awesome software with lots of features and user friendly GUI. Support staff is also...
Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool
Vorteile
Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.
Nachteile
Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A Comprehensive Guide to Vision Helpdesk: Pros, Cons, and Overall Experience
Bewertet am 7.2.2025
Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement...
Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved.
Vorteile
Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized.
Nachteile
Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Pretty good app for managing tickets
Bewertet am 10.7.2018
Vorteile
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.
Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Nachteile
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A Powerful Helpdesk Software For Growing Business
Bewertet am 19.12.2024
Vorteile
I like that offering support to our customers is easy with Vision Helpdesk.
I like the plenty of customization options.
The solution is easy to deploy and use.
Nachteile
Vision Helpdesk has been awesome. No dislikes.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Very user friendly
Bewertet am 26.12.2024
Value for money with a lot of features and easy to implement
Value for money with a lot of features and easy to implement
Vorteile
1. Enables very high level of customer engagement and ownership.
2, Very user friendly and is easy on your pocket
3. Has a lot of features and user friendly.
Nachteile
1. The Forums page is very complex and is not easy to use.
2. Not very compatible with all the social media platforms
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best product ever!
Bewertet am 18.2.2025
My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well.
My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well.
Vorteile
This product is a really good and easy solution.
Nachteile
There are no dislikes about this service.
- Branche: Alternative Streitbeilegung
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Great customer service
Bewertet am 25.1.2025
Vorteile
Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful.
Nachteile
What I liked least about Vision Helpdesk is its potential high cost..
- Branche: Fotografie
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Wonderfully live agent
Bewertet am 3.2.2025
Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast.
Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast.
Vorteile
Off company website when I went to check on my account status
Nachteile
It was like speaking to a live agent. They were fast and so informative.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
useful yet satisfying
Bewertet am 10.2.2025
I would give it a 7 of 10 , features need to be more updated
I would give it a 7 of 10 , features need to be more updated
Vorteile
Helped during the patient intake process
Nachteile
Can be better updated for the price that's paid
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Best software for managing the various internet based customer interaction channels
Bewertet am 25.5.2018
Talking to customers using Facebook, Twitter and other platforms is faster
Talking to customers using Facebook, Twitter and other platforms is faster
Vorteile
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Nachteile
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
- Branche: Maritime Wirtschaft
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Imperative Solution for Ideal Customer Help
Bewertet am 6.5.2024
Vorteile
Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.
Nachteile
Vision Helpdesk is apprehensive and collective, making communication straightforward.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Outstanding Customer Support with Vision Helpdesk
Bewertet am 9.3.2023
I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer...
I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.
Vorteile
Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.
Nachteile
The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Vision HelpDesk Customer Support tools is super fast and simple to use
Bewertet am 18.5.2022
WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool...
WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.
Vorteile
Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.
Nachteile
Nothing quit serious to worry about. Using it for more than 10 years now.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Vision helpdesk is simple but effective customer support tool for my business
Bewertet am 11.8.2022
I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few...
I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.
Vorteile
Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.
Nachteile
Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.
- Branche: Chemikalien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Awesome service desk software with Live chat
Bewertet am 24.5.2022
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
Vorteile
ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.
Nachteile
Some flexibility with dashboard and admin reports.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Vision Helpdesk Trial
Bewertet am 20.1.2021
I am able to have a single point of contact with the users beyond just an email addresses. It...
I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.
Vorteile
I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.
Nachteile
So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.
In Betracht gezogene Alternativen
ManageEngine ServiceDesk PlusGründe für den Wechsel zu Vision Helpdesk
Simplicity and met our needs.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
Gesamtbewertung
Excellent Help Desk software with wonderful features.
Bewertet am 10.10.2014
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are...
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Vorteile
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Nachteile
Till today I didn't find out any.
- Branche: Museen & Institutionen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Vision Help Desk Review
Bewertet am 30.8.2019
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in...
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vorteile
Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Nachteile
The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
Zuvor genutzte Software
Spiceworks Cloud Help Desk-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Bewertet am 21.1.2010
Overall We Highly Recommend Vision Helpdesk!!
Overall We Highly Recommend Vision Helpdesk!!
Vorteile
They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.
Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
They offer Anti-Spam Feature which is huge plus.
Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.
Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Nachteile
Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Vision tool helps to achieve your management goals
Bewertet am 22.10.2021
It was helpful to arrange, plan, execute and validate my helpdesk tasks.
It was helpful to arrange, plan, execute and validate my helpdesk tasks.
Vorteile
Easy to use, easy integration with other platforms
Nachteile
Sometimes the system stability can failed
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
VHD tool & team has been instrumental for one of our significant client business.
Bewertet am 19.9.2017
Vorteile
Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.
Nachteile
some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.
Antwort von Vision Helpdesk
Thank you Ganesh for your valuable feedback:) We appreciate your suggestions.
- Branche: Bildungsmanagement
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great product and would recommend
Bewertet am 27.6.2016
You can customize it to fit your individual and company needs. You can add your company logo and...
You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.
Vorteile
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
Nachteile
The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.
- Branche: Gesundheit, Wellness & Fitness
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easy Setup, Intuitive GUI
Bewertet am 31.3.2017
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and...
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward.
The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy.
The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations.
The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.
Vorteile
Easy Setup, Clean and Intuitive GUI. Good features.
Nachteile
I was not able to locate a quick-start guide, but it will help on the initial configuration.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Good system - easy in use
Bewertet am 18.6.2016
The experience of the Helpdesk is very good. We use this system to help young people, children...
The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.
Vorteile
The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!
Nachteile
The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.
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Quelle der Bewertung
Gesamtbewertung
Bewertet am 11.10.2017
