Bookedin Erfahrungen

The options of payment plans are ideal for a a growing small business, because they range from Free to "Pay as you Go", to Monthly, and even Yearly.
I love the "Sync" feature on the paid plans! This is my favourite feature ever!

I would have loved to have more design capabilities for the Booking Page that my clients land on, so, I can do more branding.

My clients can easily book their services with me

I wish pictures can be added as well as products sold. I also wish this could be an app for clients to download instead of me always having to resend them the booking link

It works and its easy for clients to book out of all of the app, its easy for the client's to book and its not share site like two other apps ,

cost is high for the app, no option to leaving header notes near company name , no way to leave disclaimers , no premade services list , theyre apps that are way cheaper with premade services list , no place for your logos or pictures , 90% of the apps offer a great deal for a lot less, i have 3 salons ive been testing new apps to get rid of an old one , other app have option with pricing for user quantities as well, pricing on app with functionality of options for the price with customization ability are the biggest down fall, as i said the app is easy for the clients to book, this is why i mainly picked it , i picked this app over about 12 apps mainly do to the fact of it being user friendly and in hopes of the it getting better with time , I go back and forth and see how the other apps are being updated client user friendly is very when a great deal of your clients are older , not sure of how long im going to use it for now , i was using my apple calender app at first but it take a lot of my time sometimes when im at my main job , ,if it works and if its affordable enough people will use it forever cause it works , more people would take the option of this app, fix pricing ,customization ability, and you guys have me all the way

It confirms my clients! It send a few reminders which is great, and then a couple days before their appointment they are sent a text to confirm or cancel. This has helped a lot with no shows and last min cancellations.

It doesn’t send a repeat confirmation text if they read it and don’t confirm.

Easy and intuitive to set up and navigate. Integration with website and social media works well. Simple interface has surprisingly rich features that allow you to customise the customer experience. Paypal integration works well. When required, customer support has been responsive and helpful.

The one feature I'd like to see added is a good print function for the calendar, in our case to give a daily schedule to our staff. At this point your options are limited to taking a screen capture of the information.

Easy to set up and customize. Great way of collecting clients contact details. Easy to link to your social media.

Does not text reminders to clients only emails. When taking bookings in person it would be great to just take a number instead of typing in an email

I like how easy it is for my patients to book online and how flexible the software is. My old software would only let me book in 30 minute increments which was a problem when I got busier and wanted to shift to 20 minute slots. Was easily integrated with my website.

I wish it was a little sharper looking, I would like to make it more modern. Also, I know that its a reach, but I wish it was more integrated with my office software, Instagram, Twitter, etc.

Text and Email confirmations have changed to game for us.

Could use a few adjustments to key features such as not being able to schedule different services within the same time frame in an individual calendar. Would be great if we could schedule consultations during other services, or label a scheduled appointment for rescheduling. We currently have to use our limited number of calendars to do this.

Reminders sent to the customers about their upcoming appointment .
I wish you can add a thank you message to be sent automatically to the client after the day of the appointment. That will be a big plus!!!

That it’s not friendly for part time workers.
They have to be counted as calendars and paid for even if they get booked only once a a week.

I love this software because I don't have to be at my business to schedule appointments. I can pull it up on my phone, Ipad, or any computer and do what I need to do without bothering the guys at the business that remain busy. I also love that it sends out confirmation and reminder texts! That feature has made it to where we have so much fewer no call or no show appointments.

I love this product so I really don't see anything wrong with it. If I had to change one thing it would be to show more information on the phone app when showing the appointments by the month, like a computer does.

Ease of use

Sometimes the loading time is slow

My clients can run through my diary easily to see what slots are available and taking a slot is easy. Setting up was straightforward. In particular, linking with Paypal was easier than some of the others that I tried before choosing BookedIN.
I love the diary sync. I used to manually type clients' details from the booking site to my calendar. And when the client pays, this shows up on the calendar. The payment system is easy too. I used to manually prepare invoices. Then I would have to chase them up. This system resolves that manual work. I have saved at least 6 hours a week, and I work just 3 days a week, so that is significant. I have been able to charge different prices for daytime and evenings too.

The diary syncing is just so easy. With 2-way syncing I have been able to add personal diary events on the go (hairdresser, evenings out) and they show up on my diary in the office. This is so convenient.

I am very happy indeed with my switch to BookedIN. It is terrific that my clients' bookings go straight to the calendar and that they can write me notes. And the system makes payment magically easy for both me and the client. It is great that I can see at a glance when clients have paid. I think this has saved me around 6 hours a week, and for someone who works just 3 days a week, this is significant.dated. I used to do this manually.

I am spending less time typing, collecting fees is easy. So I am less stressed and have more more time to spend on my clients.

I am looking forward to the SMS facility which I understand is in development. It might be nice to offer a few more automatic emails, perhaps after the event, encouraging clients to write me a friendly review.

Makes my life a lot easier.

Can't think of anything now

1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home.
2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person.
3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule.
4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything.

My suggestions, if bookedin is reading any of this -
1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option.
2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense.

Ease of use, friendliness of staff, and the fact that Mike I. is reachable! :)

Still hoping it might incorporate texting of reminders sometime soon!

The displays. The ability to sort by client. The day off button. How easy it is to alter my hours and set up different types of work.

I wish it dealt with time zone changes. I travel and my clients are from all over. If they could book in their time zone and they could see my schedule in their time zone, it sure would be more user friendly for them. Then I'd want to see my appointment in my time zone, depending upon where I was located . I've also gotten some feedback that clients can't cancel their appointments. They keep contacting me to cancel the appointment for them. This needs to be clarified. Directions for cancelling should be visible to clients.

There's always someone answering my emails!

The app sometimes will reload itself and I have to sign in again and again

The automatic reminder to the clients is one of my favorite feature, booking clients have never been that easy and to see what the recent activities have been and what's going on. I love the side bar that keeps you updated on the upcoming appointments for the day. It is easy to confirm appointments also.

The fact that we are not able to see the appointments without internet connection is kind of annoying since I travel a lot.
Finding a way to make it possible would be a big improvement

We liked:
--The look of the booking page from the client side.
--The ability for clients to easily book multiple appointments with different providers on the same day
--Customizable email reminders
--Ability to add links to email reminders

We wish:
--we could see a record of text and email reminders
--we could see who cancelled and made appointments
--we could integrate with our merchant service (Square) rather than use PayPal

Once clients are familiarized its use, BookedIN enables me to let clients make their own appointments, at their convenience and thus frees me up to keep serving other clients!

There are just a couple of nit-picky things I'd like to see implemented that haven't been implemented yet (such as different colors for different types of appointments) but I know some of these are already in the works (eg recurring appointments)!

We like that the customer is able to go in anytime and schedule a driving test. We do not have to take payments during the busy time of all of the paperwork, so it moves a lot quicker.

We would like a way to run reports at the end of the month and see what we have done in though the month on testers. Wish there was a way to call some to explain the problems that we are having and be able to fix it with out going though an email.

It's easy for my clients to use. They like getting reminders about when to come in. They like the layout as well.

I book 45 min appointments but the app shows 30 minutes. I lose more appointments this way. It's costing me money and I might find a better app after this year.

The best part about the BookedIn system is that I am no longer attached to my phone. Clients can easily access my business booking site, they don't need a password or profile to book and it literally takes 30 seconds for them to book their own appointments! I am so pleased with how much stress this has taken off my plate. Not having to text people appointment options and wait until they get back to me has streamlined how my schedule fills. I have gotten new clients in the last month and even more during the trial period. I can't say enough about how easy it is to use.

There is a minor lag sometimes when switching screens and while using the desktop version I sometimes have to refresh the page but again only minor. I have only had one occurence where someone didn't receive their text reminder but it was caught and I was able to confirm via an alternate means of communication but otherwise I am loving it!