Crazy Egg Erfahrungen

The insight into the way your users move through and interact with your website is incredible. The software is generally easy to use and, if you're careful about the conclusions you draw from the data you aggregate, can be incredibly powerful. We've used this software to help multiple clients make small but critical changes to their user paths and see fantastic results because of it.

It can be very easy to take the colorful maps produced out of context and make generalizations about your audience. Definitely use the testing feature in the software and keep in mind the numbers you're working with (i.e. if you're testing 1,000 users on a page, be sure to test another thousand a month later, etc)

In general, Crazy Egg is very good. I've used it for heatmapping and click mapping to understand where users are spending their time and if they're running into friction in the shopping process. I also stood up A/B tests using crazy egg - though this isn't where the software shines. Their screen recordings of actual users on your site can be extremely helpful as well.

I find their A/B testing tool to be a bit weak. Making GUI changes through their drag & drop builder is a bit clunky, and there isn't the insights or analytics you'd expect out of an A/B test tool these days. Use Google Optimize for this instead.

The heatmaps and the scrollmaps tools are effective. The data provided by the program was useful, but the process of obtaining it was kind of simplistic.

However, at the same I found that it would be nice if they simplified the UX a bit more but also add more advanced features that other competitors already master.

We've used the tool for several years, generally for split testing - to help us evaluate different designs of a page. It offers heatmaps, click maps - on which elements the users clicked, where they usually reach down scrolling.

It worked well for several years, but then it became buggy. Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants. I don't think it's something we did, because on some snapshots it worked well, on others not so well. That's why we switched to another tool.

Also, if you want to monitor desktop and mobile, you should create separate snapshots for each device.

The data that you get is quite interesting and you can use it to tweak your pages. Easier to understand that Google Analytics. Visual results

Could be a bit easier to implement and use on the admin side.

Really easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights. The different heatmap overlays are great.

It lacks a few elements you would expect from a comprehensive CRO tool - theres no funnel analysis and setup that links to your recordings and heatmaps, and no form analysis. At the price point of the tool, you would have expected it

The simplicity of the software. Doesn't require rocket science to get used to it. Features such as heatmap a/b offered at a low cost would really help a startup take the next step in the right direction. The data from heat map is quite useful for decision making and analysis. Though there are a lot of software with greater functionality and integration. It is best to use this one for beginners

Nothing specific to the software but using A/b and not letting the same user view a variation for the test by all possible means expect device change would be a real AI work for this tool and differentiate from the rest

The heatmap (snapshots) feature.

The heatmap shows where users lose interest in a page and drop off.

The clickmaps show when users click elements that aren't clickable, or when they don't click elements you want them to click.

These features have enabled a data-led approach to refining client web-pages and improving their performance.

There really isn't anything I dislike about this software. It's powerful and priced fairly. Customer Support was also very responsive.

This has always been our go-to heat map software. Primarily because it was first to market and its now what our network and team are used to.

It doesn't do everything that the newer entrants offer now and prospects seem to like some of the alternative solutions for their data visualisation outputs.

Very easy to use! Insights are easy to read and understand. Great visual reports. Very useful in daily management of websites’ ux

Sometimes when downloading several reports at the same time not all of them were downloded

Crazy Egg gives me a complete visual representation of clients activity in one dashboard. It analytics makes it crystal clear what elements on my landing pages are giving me the best and worst conversions. It is user friendly with mouse tracking and page scroll functionality.

The free version only allows to track limited number of pages

I like the variance in views. It's not just heatmap software with the red to blue hues, it also shows confetti view - a breakdown of actual clicks on the page and where that traffic originated. You can see by a device, by a browser, by Adwords campaign, by country.... I'm partial to that view. Plus, it also shows you real-time visitors to your site.

I question some of the click reliability, as some "clicks" are likely people scrolling on the page, because so many of the clicks are in dead zones on the page. That can skew the numbers a bit, in my experience, so ultimately it's a tool to get a nice general sense, but it's not well designed for reporting accuracy.

* The insights that Crazy Egg can give marketers, designers, and developers is worth the (reasonable) price.
* Easy set up; Google Tag Manager installation is easy.
* At times, it can be difficult to provide less technical team members or management with insights through raw data, but the visual component that Crazy Egg can provide makes life a lot easier.
* Affordable
* Your designers and developers are creating mock ups for future redesigns based on actual user data.

* Having to delete snapshots because I've hit my max and export/save all the corresponding user data gets tedious; this adds up quick especially if you want to analyze both the mobile view and desktop view of your pages.

Simple heat mapping
Has the ability to export heat maps
Has a feature to add additional users to the project
Tracking code doesn't noticeably impact load time
Easy to use

It could be a bit cleaner on the system especially in the heat map pages
A WordPress plugin would be nice
Live tracking ( ability to track how long they were on the page for before clicking or exiting )

Ever want to know what people are clicking on your site? Crazy egg is a great way to test your site and test different initiatives to see whats working. The heat map is awesome! It's been super helpful teaching us what we need to improve, remove, keep, etc.

Crazy eggs helped me test the elements of the above fold area in my first website via heatmaps and click maps, Its features were very intuitive and didn't required any technical skills.

When it comes to the regular features, I think there is no need for any further improvements. but they need to raise the limit of basic plan to be at least 50K page views per month instead of 30k.

I was able to see what was working on our lead generation pages and what did not work. Everything worked great from funnels to heat maps, the most that I used

I feeled it wased a little expensive, but well worth it, depending on your budget to acquire new customers.

I love being able to see the visual maps of where our customers are going, clicking, and spending time. It's extremely helpful to know what information is relevant and what can and should be changed to make way for something more useful that will potentially make us more money.

Sometimes I am given information that I'm not sure what to do with. Not necessarily irrelevant but maybe undecipherable without aid.

-very easy to setup
-setup multiple websites
- nice visual heatmaps and clicks allowed us to see what elements on our website were most important

-would be good to give some suggestions about what the data actually means and give page optimization suggestions
-also sometimes the data seemed to be bit confusing

Crazy Egg is so easy to use! You can create interesting and dynamic heatmaps showing the areas of your site that users are visiting, as well as other user tests.

This software is pretty easy to use - I don't have any issues with it.

It was very easy to get started with and we were able to learn valuable information in no time.

Customer support is not very timely in replying and varies in how helpful they are.

Easy to integrate with WordPress themes
Heatmaps feature is the best in its class

The reports are lacking, specifically when trying to funnel users through a checkout flow

Crazy Egg is easy to install and makes it possible to find out what your website visitors are interested in. You can then redesign your page to help them find what they want easier.

The methodology is a little hard to understand. Are people looking/hovering in a particular area because they like it -- or because it's more prominent. You have to be careful what you do with the data.

The way you can easily organize and filter your data, I like it much more than Lucky Orange in that regard.

It's really annoying that when you sign up they automatically put you on a yearly subscription, instead of a monthly subscription, and they don't make that clear.