Crazy Egg

4,4 (84)
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Leistungsstarkes Analyse-Tool

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4,4 /5
(84)
Preis-Leistungs-Verhältnis
4,0/5
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4,4/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,1/5

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84 Bewertungen

Atour
Gesamtbewertung
  • Branche: Forschung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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  • Weiterempfehlungsquote 10.0 /10

one of the best tool for A/B testing for our website

Bewertet am 2.11.2022

It is very useful for finding the In page analytics .Snapshots can be taken easily also.

It is very useful for finding the In page analytics .Snapshots can be taken easily also.

Vorteile

It is very easy to set up and easy to understand this platform. I found that heatmap features is excellent of this platform. A/B testing can be done easily and as a analyst I found this software suitable for our website.It is very much helpful increasing conversion rate for our website.

Nachteile

session recording may be introduced which will bring this tool in a another dimension.Snapshot taking feature may be upgraded.funnel analysis may be added.

In Betracht gezogene Alternativen

Hotjar

Warum Crazy Egg gewählt wurde

Allow limited number of team members
Sam
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Rounds out a suite of web optimization tools

Bewertet am 2.5.2022

Generally, I'm very happy with it and find that it works well given the price point.

Generally, I'm very happy with it and find that it works well given the price point.

Vorteile

In general, Crazy Egg is very good. I've used it for heatmapping and click mapping to understand where users are spending their time and if they're running into friction in the shopping process. I also stood up A/B tests using crazy egg - though this isn't where the software shines. Their screen recordings of actual users on your site can be extremely helpful as well.

Nachteile

I find their A/B testing tool to be a bit weak. Making GUI changes through their drag & drop builder is a bit clunky, and there isn't the insights or analytics you'd expect out of an A/B test tool these days. Use Google Optimize for this instead.

Nathan
Nathan
Gesamtbewertung
  • Branche: Verlagswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

It works...

Bewertet am 16.2.2019

Vorteile

Easy ti integrates with external applications. A simple way to visualize clicks on your website.

Nachteile

Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.

Antwort von Crazy Egg

Hello Nathan!

Thanks for the feedback. We're confused by the commentary though which say:
1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor.
2) Limited Visualizations. Our entire product is built on visualizations. We also go a step further than just onsite visualizations based on how we let you review and visualize different audience sources and referrers.

This feels like quite a disconnect from our current offering. Would love to connect with you and understand why your experience with the product is so different from what we offer. It has to be a messaging or communication gap on our side which is why I'm eager to connect and learn more. Thanks for taking the time to write and share this!

Dan
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Next level customer care

Bewertet am 8.4.2021

The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and...

The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed. There are also a TON of resources on the Crazy Egg website to help you understand the software, what to look for, and best practices from other users and businesses to help you along.

Vorteile

I have had experience using Crazy Egg with multiple companies, including my own. It is such a valuable and vital tool when you rely on web based customer quotes, service and lead generation. The ability to see how your customers are viewing and maneuvering your website is a game changer.

Nachteile

The installation, while not super complicated, can give some independent users with less computer skills a little bit of a challenge. Crazy Egg will also not give you answers, only information, so don't expect this to tell you what to change.

Antwort von Crazy Egg

Hi Dan, thanks for taking the time to write the review. We try to make the installation as simple as possible (single javascript) but also our support team would be delighted to help out if anyone needs help around this. Moreover, we also offer professional services from our Crazy Egg experts around interpreting the data and insights from Crazy Egg.

senu
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Crazy Egg Review

Bewertet am 21.12.2021

I perform data segmentation and list reporting with Crazy Egg

I perform data segmentation and list reporting with Crazy Egg

Vorteile

Crazy Egg gives me a complete visual representation of clients activity in one dashboard. It analytics makes it crystal clear what elements on my landing pages are giving me the best and worst conversions. It is user friendly with mouse tracking and page scroll functionality.

Nachteile

The free version only allows to track limited number of pages

Jason
Jason
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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Good Marketing Tool

Bewertet am 30.5.2018

Vorteile

This tool really does help you optimize your website if you know how to use it. I am a pretty experienced marketer and I use Crazy Egg for many of the businesses I work with to make sure customers are clicking on the things that I need them to.

Nachteile

Crazy Egg is a good tool but the one bad thing about it is the fact that you cannot just put their snippet in your header and then see a heat map on any page on your site. It only lets you choose a specific number of pages that you can set up. If they kept the price low and allowed you to see a heat map on every page then it would be much much better.

James
Gesamtbewertung
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

It does what it's meant to do, and that's show how people interact with your site

Bewertet am 28.12.2017

I was able to see exactly how people were interacting with my site.

I was able to see exactly how people were interacting with my site.

Vorteile

This is a fairly simple tool that does an incredibly important task - it shows you how people interact with your site. This includes how far down people are scrolling, where they're clicking, and where their mouse is going on the screen. In addition to heat maps, Crazy Egg also has a video recording tool so you can literally see, in real time, what people are doing on your site. If you have a sales page or an opt-in page, this can help you identify areas of improvement.

Nachteile

I don't really have any negative things to say about Crazy Egg. One thing that I have noticed, however, is that when you're using the video recording tool on a webpage that contains video, you cannot see the video being played. So if you have a sales page with a video sales letter on it, you cannot identify when people are leaving the page.

Heather
Heather
Gesamtbewertung
  • Branche: Wein und Spirituosen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Provides nteresting insights about your website and it's users

Bewertet am 13.9.2018

I implemented this before we started a website redesign so that we could see what should stay and...

I implemented this before we started a website redesign so that we could see what should stay and what shouldn't. I also used it on the new site and then tweaked our designs based on the info.

Vorteile

The data that you get is quite interesting and you can use it to tweak your pages. Easier to understand that Google Analytics. Visual results

Nachteile

Could be a bit easier to implement and use on the admin side.

Antwort von Crazy Egg

Hi Heather, Thanks for this feedback and we're happy Crazy Egg was helpful to you on multiple occasions. We especially appreciate the suggestions on ways we can improve the product (implementation, administration). They are all top priorities for this year (and ongoing).

If you have any other ideas or suggestions, or need any additional assistance, don't hesitate to contact our Success team (help@crazyegg.com). We're always here to listen and learn.

Victor
Victor
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

One of plenty

Bewertet am 19.12.2022

Vorteile

A classic tool for heatmaps and A/B testing. Great tool for improve the user experience and conversion rate overall. Detailed reports and data visualizations.

Nachteile

There is no much differentiation from other similar solutions and no good reasons to switch into it if you already have one.

In Betracht gezogene Alternativen

Contentsquare, Smartlook und Mouseflow
Sujith
Sujith
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Get your business growing with Crazyegg

Bewertet am 21.8.2018

Vorteile

The simplicity of the software. Doesn't require rocket science to get used to it. Features such as heatmap a/b offered at a low cost would really help a startup take the next step in the right direction. The data from heat map is quite useful for decision making and analysis. Though there are a lot of software with greater functionality and integration. It is best to use this one for beginners

Nachteile

Nothing specific to the software but using A/b and not letting the same user view a variation for the test by all possible means expect device change would be a real AI work for this tool and differentiate from the rest

Sarah
Gesamtbewertung
  • Branche: Verlagswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Crazyegg Heatmaps are Okay - their Recordings option holds more value

Bewertet am 11.1.2019

Vorteile

+Easy to set up (just dropping a tag on the site or pages you want)

+Easy to run heatmaps, scroll maps, confetti maps, and automate the reports (takes 2 minutes)

+Easy to filter out internal traffic (set at the Crazyegg account level)

Nachteile

Heatmaps and scroll maps are only mildly useful for how users interact with your website. Crazyegg's Recordings feature is more useful in viewing how users navigate the site but this is an extra cost.

It would be helpful if they offered additional information such as trends. Eg, month-over-month % of traffic clicking X button change.

Antwort von Crazy Egg

Hi Sarah! Thanks for this review. We appreciate your feedback on our Recordings (we continue to update that product line). We've also got some exciting things happening on the Snapshots side (heatmaps, scroll maps). Given your POV, I'd love to talk to you and invite you to participate in some early testing we're doing.

I've shared my information with you directly in the event you are interested. Looking forward to doing more to meet your needs here.

Amit
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Affordable software for heatmaps and A/B testing for small businesses.

Bewertet am 7.11.2020

Overall I liked it, super simple to install and use. Good value for money.

Overall I liked it, super simple to install and use. Good value for money.

Vorteile

I liked the simplicity of installation and use.

Nachteile

I didn't like that there is no free version of the software. Sometimes the 30 day trial is just not enough to evaluate appropriately.

Also, if you need complicated A/B testing functionalities, you won't find them here.

George
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Great tool, others are better priced.

Bewertet am 28.7.2022

Vorteile

Great tool feature wise but I switched to lucky orange because of it’s very very well priced basic plan.

Nachteile

There’s nothing wrong with crazy egg. This is a great tool to use.

In Betracht gezogene Alternativen

Hotjar und Lucky Orange
Micah
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Heat Mapping for Smaller Sites

Bewertet am 10.4.2020

Vorteile

Compared to some of the options for heat mapping, Crazy Egg is considerably more affordable. They do a good job of displaying the data captured as the heat map is running and making it easy to understand.

Nachteile

It seems to be designed for sites with less then 100k visits/mo, so if you have a bigger site or traffic you may want to consider another option.

Antwort von Crazy Egg

Hi Micah, Thanks for taking the time to write this review. With over 300,000 websites currently leveraging Crazy Egg, we work with clients of all sizes across all verticals. Our solution is built to scale and is a great fit for high traffic websites.

Cody
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product and customer support is fantastic

Bewertet am 23.4.2019

Vorteile

- great features
- reasonable pricing
- fantastic customer support

Nachteile

I honestly can't think of any. Since they have the free trial, you can always try it out and cancel if you don't like it within 30 days.

Ahmed Samy
Ahmed Samy
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

One of the easist heatmap tools I've ever used

Bewertet am 13.11.2022

Vorteile

Crazy eggs helped me test the elements of the above fold area in my first website via heatmaps and click maps, Its features were very intuitive and didn't required any technical skills.

Nachteile

When it comes to the regular features, I think there is no need for any further improvements. but they need to raise the limit of basic plan to be at least 50K page views per month instead of 30k.

Chris
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Crazy Easy

Bewertet am 14.1.2021

A brilliant set of out-of-the-box features makes Crazy Egg an absolute must-have in your user...

A brilliant set of out-of-the-box features makes Crazy Egg an absolute must-have in your user research arsenal. It's most useful on static pages, and doesn't perform quite as well on pages scattered with dynamic elements.

Vorteile

Super easy to set up, heatmapping/mouse tracking reports are straightforward to build and understand. The ability to split test pages puts Crazy Egg ahead of most competitors too.

Nachteile

Page speed tends to be impacted more so when using Crazy Egg over competitors like Hotjar - though the impact is generally small. The free version, as you might expect, is extremely limited.

Antwort von Crazy Egg

Hi Chris, Thanks for taking the time to write this review. We have a very aggressive product roadmap and your feedback helps us with prioritization. Thank you.

Ryan
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Websites Need CrazyEgg

Bewertet am 21.3.2018

Vorteile

Getting the insight into what people are actually doing on the site is outstanding. The recording feature is one of my favorite things to use since it shows you behavior of someone using the site.

Nachteile

There is a lot to get into with CrazyEgg, it can feel overwhelming at first to distill what data matters to you.

Babak
Gesamtbewertung
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

The platform allowed us to easily track customer activity on our website

Bewertet am 7.10.2017

Vorteile

-very easy to setup
-setup multiple websites
- nice visual heatmaps and clicks allowed us to see what elements on our website were most important

Nachteile

-would be good to give some suggestions about what the data actually means and give page optimization suggestions
-also sometimes the data seemed to be bit confusing

Brooke
Brooke
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Crazy Egg Review

Bewertet am 25.2.2019

Vorteile

Crazy Egg is so easy to use! You can create interesting and dynamic heatmaps showing the areas of your site that users are visiting, as well as other user tests.

Nachteile

This software is pretty easy to use - I don't have any issues with it.

Antwort von Crazy Egg

Thanks Brooke! Appreciate the feedback and support here. You've also really captured some of the key points we try and do well when it comes to our software (simple yet dynamic, easy-to-use). We'd love the opportunity to talk to you more and share some of what we're working on and developing if you're interested. I've shared my email address with you directly so you have it. Thanks for sharing your thoughts and for believing in Crazy Egg!

Adam
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Does what it does very well

Bewertet am 8.11.2018

Vorteile

It was very easy to get started with and we were able to learn valuable information in no time.

Nachteile

Customer support is not very timely in replying and varies in how helpful they are.

Antwort von Crazy Egg

Hi Adam,

We apologize for the delay in responding on the Customer Success side. We've very recently invested in expanding the CS Team and if you do give us another chance, we hope you find us more responsive. Thanks for taking the time to share this. It's noted and we'll continue to get better.

If you have any other ideas or suggestions, or need any additional assistance, don't hesitate to contact our Success team (help@crazyegg.com). We're always here to listen and learn.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Good Customer Service and Product

Bewertet am 8.4.2019

Good customer service.

Good customer service.

Vorteile

Good functionality - does what it says on the tin.

Nachteile

The thing I like least about this is the scrollmap but still good.

Antwort von Crazy Egg

Thank you for the review and much appreciated. One of the best things we can hear is that we are what we advertised ourselves to be. People have too much to deal with today the least they can expect is the truth and their expectations to be met. I'd love to talk to you about the Scrollmap. As a CE user for 10 years it's by far one of the first things I turn to. If you'd like to email me back I'm happy to share some of how I use it and what you might find valuable too.

Carlos Eduardo
Carlos Eduardo
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort

One of the first on the market

Bewertet am 10.5.2018

Vorteile

This tool is one of the most reliable tracking tools on the web. It shows how users interact with your website, enabling you to improve your product and get better engagement.

Nachteile

It could have a free plan (like some time ago), but now you have to choose a paid plan and can test it for 30 days.

Joshua
Gesamtbewertung
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Great to be able to see what users are interested in

Bewertet am 20.9.2017

Vorteile

Crazy Egg is easy to install and makes it possible to find out what your website visitors are interested in. You can then redesign your page to help them find what they want easier.

Nachteile

The methodology is a little hard to understand. Are people looking/hovering in a particular area because they like it -- or because it's more prominent. You have to be careful what you do with the data.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Regierungsbeziehungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Great features and easy of use

Bewertet am 22.4.2019

Vorteile

The way you can easily organize and filter your data, I like it much more than Lucky Orange in that regard.

Nachteile

It's really annoying that when you sign up they automatically put you on a yearly subscription, instead of a monthly subscription, and they don't make that clear.