Hotelogix Erfahrungen

Easy to use and good customer service

Bewertet am 12.4.2019

Hotelogix is as good as the best PMS in the hospitality industry.

Bewertet am 4.4.2019

Excellent. Life has become easier for the management, staff and guests alike.

Worst purchase of my life!

Bewertet am 21.3.2017

During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!

Meets the need

Bewertet am 13.3.2019

Hotelogix Review

Bewertet am 4.8.2022

Very good

Product & Services

Bewertet am 30.9.2022

Sensible Bookings

Bewertet am 31.8.2022

Overall is very helpful

hotelogix experience

Bewertet am 19.1.2023

Great customer support

Bewertet am 20.12.2022

best for hotels

Bewertet am 20.10.2022

awesome

Shakespeare Hotel

Bewertet am 28.2.2014

I used Logix for several month, its a great hotel management program, but still need to be fixed and added more option.
I discontinued to use it because during few month i understand that i spend more time by using Logix than i do my reservations by excel program.
Main points are these:
1. Logix can't make invoice for several reservations of one group. Means if i would like to get payment from tour agency which sent me 10 customers (10 rooms) i must issue one by one invoice to get a payment. That's a lot of paper work and very confused.
2. I can't understand and follow which reservations been paid and which not, must follow manually.
3. In reports i can't get detail report as i need. Even i can't get specific report for specific dates, for example i need customer list who check in from 1 st of December until 15 of December, so the system show me all customers who use to live between these specific dates.
4. When i add new reservation and during the period of staying our room price change, system of Hotel Logix starting to show strange amounts per night. For example, customer stayed 5 nights for 800$ and 3 nights for 900$, so in the system i got strange amount that customer pay per night: 837.5$ (its not specific as it should be)
5. I can't make an overbooking, for example sometimes we have that customer not arrived, but he paid for the hotel, and i would like to see this reservation in the bottom of table, but night audit not allow this reservation to be in the bottom and i must either delete, either to remove it from the system. (In manual case, i keep reservation in the bottom of the table until customer will arrive)

So these the main points which make my decision to not work with Hotel Logix, because even i asked programmers to fix these problems but they was not able to do it.
So, in general, this hotel managment program is very suitable for small hotels which has not over 20 rooms, and receive customers from Walk in or booking websites.
Of course again its depend on the country and conditions of work.

Hope my comment will be helpful for you business and you will improve your system

Full of errors and costing us revenue daily

Bewertet am 30.1.2021

The system has all the features you need but the user interface is crowded and hard to use.
Critical errors make the system highly unreliable, and errors in their payments integrations that continuously fail to get fixed are causing the system to be too unreliable for operation.

SIMPLE, INTUITIVE, EFFECTIVE

Bewertet am 26.7.2017

The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel

Hotelogix Review

Bewertet am 18.8.2021

HOTELOGIX REVIEW

Bewertet am 16.7.2021

HOTELOGIX ALLOWS ME TO GET A GREAT OVERVIEW OF MY BUSINESS AND INCREASE PROFIT BY USING REPORTS AND THE FUNCTIONALITYOF THE SYSTEM TO ENSURE BEST RATES ARE BEING PUT OUT AND THE POS SYSTEM ALLOWS GREAT AUDITING AND REPEORTING WHICH ALSO HELPS IN BUSINESS PLANING AND PROFITBILTY.

Very misleading!

Bewertet am 25.3.2019

I really wanted to give these people a good rating but honestly dealing with them has been a pain! Initially focus was on getting us to make a decision and pay, afterwards we had good cooperation until they found out our product is different vs. most hotels they work with. We've been [patient but sadly with 3 months in we find out out # 1 objective cannot be met!! How are we to run the business without that feature which was promised overtly through the sales cycle and follow up emails?

Satisfied but wish it was more versatile

Bewertet am 5.3.2022

Always ready to develop for any new requirements. 24*7 prompt customer support.

Bewertet am 10.7.2018

We have grown with them from 1 property to 400+ property now.
The App has developed a lot in last 3 years and has also implemented and integrated many new tools and techniques.

Changing you core PMS system is never easy as every member of staff is affected!

Bewertet am 12.1.2015

We installed Hotelogix about 6 months ago as part of an overall move to cloud based applications. We had been running a system called AvonData for the past five years. Our criteria included support of traditional PMS functions, an integrated web booking engine, channel manager, EPOS and function room booking capability. In addition we wonted a system that seamlessly integrate with other cloud based solutions such as Xero, accounting along with a willingness to interface with revenue management solutions such as PriceMatch and review management systems such as ReviewPro.

Support particularly out of normal working hours together with a good issue tracking and account management approach were also important.

Cost was a consideration but not our number one priority, we felt that feature/function match, customer support and being part of a large growing company were equally important.

Installing a new core system is never easy as it affects your whole business and virtually all members of staff, we made some mistakes such as not fully mapping our requirements and not spending time getting staff 'buy in' six months down the line we are fully live on all modules and starting to reap the benefits of our decision.

I like hearing my phone 'ping' with new accommodation bookings seven days a week, twenty four hours a day with no operator intervention. Managing our room stock from a single Global rate System helps me keep on top of the revenue management side of the business, integration with Xero is also a big plus point.

We have notice that the system is very functionally rich and although we are only a small country house hotel (18 rooms, function rooms, restaurant) we have some special practices which the system can accommodate.

Overall I think the system has some excellent feature/functions supporting our needs now and more importantly in the future. Its cost effective to use,we pay a low monthly fee, and their customer service is becoming more and more responsive.

It just very simple and easy to handle.

Bewertet am 4.7.2018

Our hotel chain company was fully depended on this and helped us a lot understand flow and process of entire software and now we are able to build our own CRS.

Capon Springs reservations

Bewertet am 18.11.2021

Still learning how flexible it can be to meet our long term needs

Need to add features

Bewertet am 10.1.2017

Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution platform which connects with major third party vendors like otas. Hotelogix does not provide direct distribution functionality and asks to tie up with an intermediary to sync rates & inventory with OTA's, etc. This increases the overall cost of ownership and is not required. Many newer entrants in this sector are providing direct connectivity. For smaller hotels, this is a very important reason to choose a PMS.

Hotelogix is too complicate to use.

Bewertet am 5.2.2021

Good customer support, but the system need to make it more friendly to use.

It has a friendly user environment

Bewertet am 5.7.2018

The software has made my work easier and convenient. To learn about the software and to use it was less time consuming and it has easy operatable tabs.

Like The Software & Love The Support

Bewertet am 2.2.2021

Hotelogix has made it easy to integrate many platforms into one location. Their chat support and our personal rep have always been very supportive and helpful with any questions we have.