EchoSpan Flexible 360 Erfahrungen

Excellent - easy to use and exceeded expectations

I'm not a heavy user of the actual EchoSpan tool but have leveraged [sensitive content hidden] for her experience highly in the past several weeks. She is super professional and proficient at her job, and a real pleasure to work with! She seeks clarity through her questions and helps brainstorm possible solutions. We think she's a great partner for our organization and team!!

Overall, it's a great experience. Easy to access the materials and review documents.

Our experience in using EchoSpan is fantastic. From an administrative standpoint, the ability to learn and build projects, mirror saved features and customize to our company brand is amazing. Users (including targets & raters) also have offered positive feedback in ease of use.

I would be remise to not mention the OUTSTANDING customer service. The support has always been timely, precise, and friendly. EchoSpan offers group guidance, but also provides 1:1 help.

Specifically, we would have never been able to launch our projects without the amazing assistance of [sensitive content hidden]. [sensitive content hidden] consistently provides excellent guidance after carefully listening and understanding our questions/needs. Always friendly, courteous, and patient, [sensitive content hidden] takes her time in sharing her wealth of knowledge navigating the ins & outs of the tool's administrative features and capabilities. [sensitive content hidden] is a large part of why we look forward to using EchoSpan. In sum, she is a brilliant gem!

Overall, our experience with EchoSpan has exceeded our expectations. As mentioned previously, [sensitive content hidden] was truly phenomenal to work with. There were also new features that were developed, released to us, and refined during our review cycle, which made the reporting functionalities much more useful and informative for us. EchoSpan considered and implemented our feedback very quickly.

It has met our needs again and again and the product improvements keep making a good product even better.

positive, [sensitive content hidden]
is one of the best partners I work with on a regular basis. Being an HR team of one, it is very apparent when someone cares and shows up like a true part of your team. [sensitive content hidden]
does this in spades.

It was a great experience and I plan to continue using EchoSpan for all my client surveys.

EchoSpan Flexible 360 is our go-to platform to launch 360 degree feedback assessment for all of our clients to support our Leadership Development and Coaching programs.

In order to direct our customers in their journey to executive positions, we needed a custom 360 survey.
EchoSpan staff have been there every step of the way advising, consulting, training, troubleshooting, testing, demonstrating every detail of our solution. Our pilot ran almost flawlessly with very little to adjust.

I have been completely satisfied with EchoSpan because (1) the product is great and gets regular updates to make it even better and (2) the level of support is outstanding. I am very much a "figure it out on my own" person, so the online videos, tutorials, and help features were usually all I needed. But any time I had a question or problem I couldn't resolve on my own I got knowledgable, quick support from the EchoSpan team. These two factors make it really easy to refer others to this product.

The overall experience was smooth and easy. All of our questions were answered in a timely fashion and we lacked for nothing in this process.

I am a fan! EchoSpan has proven to be an ideal partner for our engagement surveys. The staff are highly responsive and the communication on projects is unsurpassed. These characteristics are not easy to find in many bigger technology companies. Bigger is not always better. EchoSpan is the smart choice for solid software functionality and 5 star customer service!

I have just recently started using the system and overall, I like it! It has many more features then the old system I used to use. I like that you can upload Targets and Raters into the system without manually entering them (old system I had to!). You should be well versed with some type of 360 Survey administration background to get around and through the system. You have resources if you are having troubles but you really need to figure the system out independently. When you have an issue you need to send an email to the helpdesk. They are responsive and helpful but if you have a big issue it can take a while to explain it by typing your issues and waiting several hours to get an answer. I haven't gotten used to not picking up the phone and calling for help. That part can be a little frustrating especially when you have client's breathing down your neck for an immediate answer. The helpdesk does their best to help and they are always friendly. Really love the flexibility of the report on what you can include. The report is very easy to read overall although I found a few glitches now and again. Once I reached out to the helpdesk they took care of it quickly. I am happy with the new system and look forward to continuing to learn more!

The ability to set up a powerful, custom 360 for our clients has been invaluable. The amazing customer support received from [SENSITIVE CONTENT], our account rep, is immeasurable. They have been extremely helpful in helping us set up the instrument and continue to support us as we go through different projects and/or want to customize certain aspects of the tool. Their response time to our questions is fast and we always feel like we are supported as we are still in a learning phase.

I have worked with EchoSpan for over 10 years and highly recommend their product. I first worked with them as an in-house talent assessment lead for a Fortune 100 company where EchoSpan was our 360 provider for our global 360 assessments. Their customer service and product were both incredible - and we were a demanding client. I have been an independent consultant for close to 10 years now, and my business partner and I both rely on EchoSpan to support our client needs across a range of industries and companies of all sizes. Our clients are also thrilled with EchoSpan's products and services.

Overall, our coaches thought the format of the assessment and data collection was beneficial information. The customer service team was attentive and a delight to work with.

EchoSpan has been a great partner as I've built out my company's 360 feedback program over the past few years. Their customer service is exceptional and they are great about listening to customers' ideas for enhancements to the product.