NetSuite OpenAir Erfahrungen

Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.

It’s a great tool for time tracking and reporting. simple reports that can be shared with customers

Not many features for project management and resource management capabilities is limited. Also not very user friendly and requires training on its functionalities

designed to seamlessly integrate with other NetSuite products, making it easier for businesses to manage their financial and operational data in one place. Easy financial reports generation. Makes OPEX calculation simpler and more reliable.

Its price makes it very difficult to be used by small and mid-range companies

Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.

This application is not good, so many missing features and it's only good for tracking your time and project updates. You have to refresh every change, it erases everything if you forgot to add something. Out of 5 stars I'd give it a half star if possible

The API would automatically update the timesheet from Dev Ops if it wasn't broken (which it regularly was)

Clunky, unintuitive layout, boxes too small to read the values entered, too many buttons.

Not many good things to say in order to fit 40 characters, but I’ll try - it’s very feature rich and very configurable.

Poor implementation, extremely clunky, a classic Oracle corporate product.

Set up for first use was mostly pain free.

setting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it.

- Easy to use.
- Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week.
- also we use it to book a vacation so it can be easily tracked.
- you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org

the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.

What I like most about Netsuite openair is that it is really good to connect to other systems.

I don't like the speed of it very much, sometimes it is a bit slow.

The ease of use. I was able to learn the software quite easily and quickly.

To be honest, I did not dislike anything about it. I loved all the features that I used.

My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.

This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier.

Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.

Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets.

This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects.

The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream.

It’s a great tool to manage projects, resources, submit timesheets and invoice clients

It’s not very user friendly and financial management lacks a lot of functionalities such as producing customer reports which has to be done manually

I can't say many positive things about this, it kept the timesheet data recorded. It was relatively easy to add new client and jobs.

It was NOT user friendly. The tabs and user interface made no sense. The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client. Just clunky and difficult for no reason. We never used it for more than that and they increased the price substantially despite our light use. We cancelled and went with another service.

Timesheet and expenses approval workflows. milestone and T&M billing rules.

WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.

I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.

The feature that would be most helpful for us would be an additional column to input the baseline project hours and cost and have it be frozen. This way we could track changes in scope much easier.

We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is.
It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

Love all the functionality of reports, saved searches and custom fields. Easy to add fields and publish them to transaction pages.

Creating reports is not always intuitive as you think it should be. For more complex reports you need to really understand where the data is coming from before you can create a report using it.

I've used mostly for time tracking, and not seen the admin access/reporting.
However, from an end user perspective, it's basically the same as every other time tracking suite.

the UX seems a bit outdated compared to many others.