Square Point of Sale Erfahrungen

Square Point of Sale

4,6 (2.954)
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iPad- und Android-Kassensystem (POS).

Gesamtbewertung

4,6 /5
(2.954)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,4/5

94%
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2954 Bewertungen

Mohammad
Mohammad
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Square Point of Sale ohne Funktion

Bewertet am 26.4.2023

Ich hoffe, dass Square Point of Sale Ihr Prdukt verbessern (Entwicklung und Zahlungsprozesse) und...

Ich hoffe, dass Square Point of Sale Ihr Prdukt verbessern (Entwicklung und Zahlungsprozesse) und danach wieder an alles freischalten.

Vorteile

Enthält richtig viele und gute Funktionen und Futures aber sie funktionieren nicht 100%. Diese Funktionen müssen komplett neu entwickelt und sicher werden, dass diese Funktionen richtig funktionieren bevor sie diese Produkte an der Kunde abgeben

Nachteile

Ich habe mehere mal versucht etwas online zu bezahlen, aber die Prozess hat immer fehlgeschlagen. Funktionen und Tools hängen immer ab.

Lynnea
Lynnea
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

You need Square if you’re a small business!

Bewertet am 26.2.2024

Overall my experience with Square Point of Sale has been easy to navigate and a great price point...

Overall my experience with Square Point of Sale has been easy to navigate and a great price point to use upgraded services.

Vorteile

What I like most about Square Point of Sale is how easy it is to navigate for new small business owners and sends you your daily business revenue at the end of each day.

Nachteile

My least favorite thing about Square Point of Sale is sometimes the card reader malfunctions and I have to manually enter customer information.

Brittany
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product with many features

Bewertet am 19.11.2024

Great for everything from credit card processing to reports

Great for everything from credit card processing to reports

Vorteile

Great way to offer credit card processing in multiple ways

Nachteile

Nothing about this product everything is wonderful

Brad
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Dont expect great support

Bewertet am 21.11.2023

I've been up and down every channel I can to resolve an issue centered around a dispute a customer...

I've been up and down every channel I can to resolve an issue centered around a dispute a customer filed.

For starters, this customer should have been refunded but my team never hit the refund button. Once I saw the dispute, I immediately ACCEPTED it.

This was on October 10th. Fast forward to Nov 20th and the customer has not seen any money refunded.

After 5 different calls with support and having the issue escalated, two different calls with our representative - I was told the same response "Square has been informed that the disputed payment should be credited back to the cardholder’s account. Please refer your customer to their bank for more information on when to expect the credit."

Each time the customer called his bank and was told "there is no communication from Square nor are there any pending deposits or transactions"

Each time, I called back and asked for a transaction number, or some information that proves the transfer of funds from Square to customer's bank has been made - each time same response.

After asking to speak higher up each time - "there is nothing I can do beyond this" is the response. Zero opportunity to escalate.

I was patient and clear with each call, asking kindly but stating the importance of my issue and how it impacts my business, except on the 6th call - I got heated and begged for help.

Now this is no small transaction, it's $4,238 of our customers money. This customer has been patient but has threatened my business, not Square, but my business and has demanded I refund his money - the same money Square already deducted from our account.

I've asked for escalation multiple times, asking for simple transaction data to help my case and save my business from this headache - 1-2 day wait, same response.

I've called out the [sensitive content hidden] and the Company on LinkedIn asking, pleading for help. Nothing.

All i've heard is "I'm sorry this is a challenging situation for you, but I can't help you any further" - then get hung up on.

I've been a Square customer for 7 years, processing over $1M in transactions on this platform and still - no luck in getting information.

Now I'll have to shell out another $4,238 on top of the $4,238 Square already deducted from my account to settle this customer and save my business headache.

If you don't care about getting thoughtful support, or data you need when you're in a bind - Square may be good for you, but if you need want support - I do not recommend.

I've tried up and down every channel I can get and was shut down each time. No luck.

I'm switching to something else for sure. Sad to see this happen.

Vorteile

Nice POS System for our customer interface

Nachteile

Customer Support is not great, cannot get you info when you need it. Slow to respond.

Ande
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Square POS

Bewertet am 11.9.2024

Square is easy to use and their customer service is very helpful

Square is easy to use and their customer service is very helpful

Vorteile

EASY TO USE AND HAVE MY MONEY THE NEXT DAY. I CAN CHECK MY HISTORY ANY TIME AND BALANCING TO QUICKBOOKS IS VERY HELPFUL.

Nachteile

I do not use my square to its full potential, only because I do not need all of the great features

Melissa
Gesamtbewertung
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very Happy

Bewertet am 23.11.2024

Overall I am very happy with Square. I would recommend it to all my crafty people who work at...

Overall I am very happy with Square. I would recommend it to all my crafty people who work at markets selling their hand-made goods.

Vorteile

I am so happy I discovered square. I don't have the actual card reader, I just use the online payment option. This has been a game changer for my small business. If we are at trade shows/craft fairs, people can now pay with card. I could not even count how many times I miss out on the sale because people are not carrying enough cash. It is so easy to put in the sale amount, enter their card details and complete the sale. The money can be transferred to me in a day or two. Not bad fee either. Very reasonable.

Nachteile

I would say the only thing I wish would be better is having a faster turn around time to have the money in my bank account. It is still very reasonable, but same day would be better.

Brandi
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to use

Bewertet am 3.12.2024

Very easy to navigate and use and makes having a small business a breeze.

Very easy to navigate and use and makes having a small business a breeze.

Vorteile

It's easy to set up and add your inventory. So when you process a sale it adds the product and set price.

Nachteile

I haven't found any cons yet. Everything have run smoothly.

Vanessa
Gesamtbewertung
  • Branche: Fotografie
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Easy to use POS for small business

Bewertet am 5.12.2024

I've used Square over the years to send online invoices to clients, connect it to my website for...

I've used Square over the years to send online invoices to clients, connect it to my website for payment and occasionally in-person transactions when needed.

Vorteile

Super easy to use and set up for my small photography business.

Nachteile

I really don't have any cons for Square to run transactions-it's just simple to use.

Ashley
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Simple sales with square point

Bewertet am 16.11.2024

Made things much more simple once it comes to selling products

Made things much more simple once it comes to selling products

Vorteile

It was simple once I got to learn how to use it

Nachteile

It was confusing at first but I played with it for a lil and I learned how to use it

Judith
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

good for few transactions.

Bewertet am 12.11.2024

I like it, but thinking on swich to another one.

I like it, but thinking on swich to another one.

Vorteile

its easy to install, to operate and undestand

Nachteile

it does not show the total amount menus the fee, it does show just the amount after deducting the fee.

Robert
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Square is easy

Bewertet am 19.11.2024

Square has been used in onsite and offsite for payment processing.

Square has been used in onsite and offsite for payment processing.

Vorteile

convenient and easy to use for all payments

Nachteile

the tap touch payment method is fast and easy

JesusG
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Happy to return

Bewertet am 28.6.2024

Excellent, again Ive missed them. Again being able to customize pretty much everything keeps...

Excellent, again Ive missed them. Again being able to customize pretty much everything keeps everything will organize. Separate location separate deposit separate cards everything is kept separate like totally different business but still one

Vorteile

Came back to them after about a yr. It's really convenient the many types of ways you can still tend to your customer. From contactless, keypad on the app, hand held. And the customization without the confusion. In addition afterpay with cash app, with your own square card. Ive missed u

Nachteile

Security is a bit overboard, but as with PayPal

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 2.0 /10

Outdated and frustrating to integrate

Bewertet am 9.1.2024

Frustrating generally, trying to integrate with online systems like Wordpress or quickbooks is not...

Frustrating generally, trying to integrate with online systems like Wordpress or quickbooks is not what it should be. These aren't small or niche softwares that are trying to be integrated, Square seems to be living in the software of 10-20 years ago.

Vorteile

It takes payments for customers and manages inventory levels for customers.

Nachteile

Total pain to integrate with other bits of software, really outdated on premises software that doesn't play well with online solutions.

In Betracht gezogene Alternativen

WooCommerce, PayPal, Shopify POS, Venmo, PayPal Zettle, Volusion und Shopify

Gründe für den Wechsel zu Square Point of Sale

Client preference, so unfortunately not something we could fundamentally overrule on this occasion.
Celine
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Square varies from case to case and company to company

Bewertet am 26.11.2023

Great as a beginner but not for anything complicated. Can't integrate into many programs. If you...

Great as a beginner but not for anything complicated. Can't integrate into many programs. If you just want to collect money and nothing more, it's fine, but keep it at that.

Vorteile

Square was the first POS that I ever had. I've used everything from the first small swiper that was offered many years ago to the actual POS system in a kiosk I had to taking mobile payments via NFC. It's very user friendly and great for beginners and self explanatory.

Nachteile

I ordered the square bank and card product so that I wouldnt have to go out of my way to open a business account for a small consultation business I have and that was a terrible idea. I never saw a dollar of the money I was paid that went to it. I never had access to any of the funds and I couldn't ever reach anyone to figure it out. It would show the payments I received but my drawer was always at 0.

Doh
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

system outages are the real problem

Bewertet am 13.2.2024

i would love square if it weren't for the system-wide outages that are becoming more frequent. i'm...

i would love square if it weren't for the system-wide outages that are becoming more frequent. i'm not considering another pos system.

Vorteile

square is so easy to use. and it's ubiquitous.

Nachteile

square goes down, and we lose sales and tips, and square does not compensate its users for losses

Dorita
Gesamtbewertung
  • Branche: Textilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Square Makes Sales Easy

Bewertet am 18.12.2023

As a traveling vendor, I used a "knuckle buster" for years. Square POS saved me from carrying...

As a traveling vendor, I used a "knuckle buster" for years. Square POS saved me from carrying heavy equipment, trying to read illegible papers, and declined credit cards. It's a game changer for small businesses. And the fees were less, too.

Vorteile

The ease of use. Since I often travel to shows, I need to hire sales people at the event. Square is easy for me to teach and for them to learn to use.

Nachteile

The older slide thru card reader was sometimes awkward to use.

Kelly
Gesamtbewertung
  • Branche: Alternative Medizin
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Square Handles Your POS Transactions

Bewertet am 21.8.2024

Everything is at your fingertips. Customers aren’t waiting long to complete their sale. I like the...

Everything is at your fingertips. Customers aren’t waiting long to complete their sale. I like the options of providing them with their receipt.

Vorteile

It’s fast and easy to use. Your product inventory, including pictures of your products is right there to ensure accuracy. You can take it with you.

Nachteile

I haven’t had a bad experience. It does what I need it to do.

Jesse
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Great for a Small Business

Bewertet am 14.5.2024

I've been using square for over 9 years now and it's been great. Especially when I am traveling...

I've been using square for over 9 years now and it's been great. Especially when I am traveling with my business, it's easy to accept payments through their system. It's important to have something reliable if my clients don't want to pay in cash or forget, I always have it in my back pocket as long as I have my phone.

Vorteile

I like that they added the option to use your own phone as the card reader and that you can make different menu options with different price points.

Nachteile

The older card readers are frustrating to have to charge but that issue doesn't come up very often.

Nathalie
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Can't Go A Day Without Square!

Bewertet am 15.4.2024

Square has been a Godsend for me and I highly recommend it to any small business owner!

Square has been a Godsend for me and I highly recommend it to any small business owner!

Vorteile

I can run my business from anywhere knowing that credit and debit card payments will not slow me down.

Nachteile

I don't have any complaints about Square. They even sent me my credit/debit card reader for free!

Angela
Angela
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Square POS has been Remarkable!

Bewertet am 4.7.2024

Vorteile

The initial cost for Square POS hardware is relatively low compared to traditional POS systems, making it accessible for many small businesses.

Nachteile

Square charges a transaction fee for each payment processed through its system, which is usually higher than other systems I've dealt with in the past.

Danielle
Gesamtbewertung
  • Branche: Landwirtschaft
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Allows us a self service POS

Bewertet am 27.9.2023

Extremely happy with Square as a POS. We use it daily and have had no issues. It was easy to set up...

Extremely happy with Square as a POS. We use it daily and have had no issues. It was easy to set up and is very uset friendly. The mount is a sleek design and we get a lot of compliments on how easy the system is to use. We wouldn't be able to accept credit card without Square

Vorteile

We use Square along with another app as our self-serve POS system. We use the wall mounted kiosk which makes it easy for our customers. Square is extremely easy to use and works wonderfully for us. I love how we can see our sales numbers easily from the app. Our customers have been thrilled with the option to use their credit/debit cards and we have noticed an increase in sales.

Nachteile

I wish there were more options for reports. I would like to be able to quickly grab data but there aren't very many options available for this. It would also be helpful to have reports able to be curated and saved in the Square app. We log in from multiple devices, so the ability to pull a record for a certain time frame and save it for easy access, would be helpful.

Billie
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Amazing Customer Service

Bewertet am 20.9.2023

Overall I like Square. We integrated with Thrive by Shopventory earlier this year so I can use...

Overall I like Square. We integrated with Thrive by Shopventory earlier this year so I can use woocommerce for our website, which makes me even happier!

Vorteile

I feel like the past year, I 've contact more companies for help than any other time in my life. We've been using Square since 2016. I like them, it's user friendly and fairly intuitive, not sure I would have raved about them before though. This year I've had three instances that I reach out to Square customer service, every one of them was a fairly good experience, but the last one was really great! I had a customer return something she bought as a gift for her sister, over the next few months she called several times complaining that we never refunded her money. The last time, I wasn't there and she came in during an event, when we were busy, claiming we stole money from her. When I found out, I reach out to square, provided them with all of the transaction information, the gentleman I spoke with initially just wanted to tell me that the money was sent to her. When I explained that she claimed her bank had no record of the refund coming back to her, he looked into it further and gave me a transaction code for her to give her bank. When we called to give it to her, she got annoyed because it was such a long code, but her bank must have cleared it up because she brought someone else into the shop a week later, acting like nothing ever happened. It's reassuring to know they have those details on hand to help in a situation like that.

Nachteile

Some of the features cost extra, which can be a bummer. The Square-Woocommerce plugin for wordpress is horrible, I want more control than their

Santamaria
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Office Manager

Bewertet am 20.11.2023

Wonderful I use the product daily. I would not change from square.

Wonderful I use the product daily. I would not change from square.

Vorteile

It is very easy to use and very convenient for daily reports.

Nachteile

There is nothing bad I can say about this product it's great.

Robert
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Makes payments simple

Bewertet am 25.3.2024

Vorteile

Getting paid for a product has never been so simple

Nachteile

We have zero complaints on this program it has always worked great for us

Gabriel
Gesamtbewertung
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best for Small Business!

Bewertet am 30.8.2024

Vorteile

My app and card reader make accepting payments at events so easy and quick. Not to mention secure for my customers and clients.

Nachteile

There is nothing I can complain about. The app is organized.