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2756 Bewertungen

- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Einfach und flexibel Software
Bewertet am 25.4.2023
Mindbody ist eine einfache Software und übersichtlich
Mindbody ist eine einfache Software und übersichtlich
Vorteile
Ich finde, dass der Software einfach TOP ist. Sehr einfach zu nutzen und man kann Ihre Zeit richtig gut organisieren
Nachteile
Die einzige Nachteile, die ich gefunden habe, dass der Software nicht genug möglichkeiten für individuelle Training.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Laut unserem Kunden die bisher beste Software für die Online Terminvergabe
Bewertet am 27.9.2022
Vorteile
Von der Terminerstellung über die Buchung bis hin zur Zahlung reibungsloser Verlauf
Nachteile
Mehr individuelle Designmöglichkeiten wären zwecks Anpassung schön

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
MINDBODY: Unleashing the Power for Your Spa, Yoga Studio, or Fitness Centre
Bewertet am 2.5.2023
Having worked as a front desk employee at various businesses that use the MINDBODY system,...
Having worked as a front desk employee at various businesses that use the MINDBODY system, including yoga studios, spas, and massage centers, I can attest to its efficiency and effectiveness. The software is designed specifically to meet the unique needs of these types of businesses and provides a comprehensive set of features for managing appointments, scheduling, and payment processing. What I appreciated most about the system was its user-friendly interface, which made it easy for me to quickly look up class schedules, book customers into classes, and process payments with minimal delays. Overall, I highly recommend the MINDBODY system to anyone looking for a powerful and reliable business management solution for their wellness business.
Vorteile
As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.
Nachteile
As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Membership management software
Bewertet am 14.4.2023
Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to...
Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to book client appointments. Additionally, it is used to provide our clients access to their accounts so they may make payments, sign documents, and book their own appointments. It enables a smooth transition for first-time clients and speeds up the procedure by doing away with the documentation we previously used.
Vorteile
It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.
Nachteile
Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.
In Betracht gezogene Alternativen
GenbookGründe für den Wechsel zu Mindbody
I prefer the use of interface and the simplicity of the program.- Branche: Sport
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Stay well clear
Bewertet am 8.11.2023
I can also comment on the customer experience we have had as a whole,.
Additional points
* Lack of...
I can also comment on the customer experience we have had as a whole,.
Additional points
* Lack of availability and limited one onboarding session per week. There was zero flexibility in meeting times, meaning we were going on their availability. We are the customers, it should be around our availability. If you miss one session you have to wait another week. Seems they are short on resources.
*Slow onboarding - we wanted to initially move fast to hit our key milestone/onboarding dates. We were limited to one session per week and often accomplished very little in the meetings generally saying “during sign up, we was told this was possible?” Response being, either “no, or I’m not sure I will find out for next week”.
*No handover - when their engineer went on leave we had to park and wait for his return, no one picked up when he was not available through sickness or holiday. We missed 2/3 key milestones (which impacted our business) hence why we have pulled out.
*There is a big disconnect between your presales/sales team and onboarding with m very different point of views and capabilities of your product.
There is more I can say but honestly we have invested way too much time in this already.
Vorteile
The sales demo call was great, get promised the world.
Nachteile
Everything, they sold you a dream on the sales call and when it came to integration the answers were no no no can’t be done.
- Branche: Einzelhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
MindBody is Perfect For Fitness and Wellness Management
Bewertet am 14.8.2023
I've loved using Mindbody, i like how I can see all fitness studios in my area and easily book with...
I've loved using Mindbody, i like how I can see all fitness studios in my area and easily book with them! Really simple to use and makes it easier to book workout classes and get in the room!!!
Vorteile
I book all my fitness classes and appointments with Mindbody. I really love how all my favorite studios are all in one place and I can see when classes are and when appointments are open. It helps me stay organized with upcoming appointments and I can easily cancel an appointment when I need to. I store my payment method on Mindbody so it's convenient whenever I need to book an appointment. Mindbody makes it so much easier to actually attend my fitness classes and plan my workout schedule!
Nachteile
I haven't really experienced any issues with Mindbody to tell the truth, but it would be helpful to set notifications for upcoming classes within their cancellation window just in case I don't plan accordingly or forgot I had a class booked.
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Straight-forward booking for yoga classes
Bewertet am 13.11.2023
Vorteile
I've only used Mindbody as a client booking various yoga and fitness classes over the years in cities around the world and have never had an issue. I love that it creates an account so if I come back to that studio in future, I can quickly book in and even see the history of classes and teachers so I can return to take a class with someone I liked.
Nachteile
The interface is a bit more clunky on mobile web browser.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Love Mindbody
Bewertet am 7.11.2023
Vorteile
Easy to search for and find yoga classes near me.
Easy to book and pay for yoga classes near me.
Links with Google Calendar.
Notifies me of good deals.
Nachteile
Occasionally the android app can be glitchy.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Not Worth the Expense
Bewertet am 13.1.2020
Awful. Don't buy this product.
Awful. Don't buy this product.
Vorteile
Being listed among my competitors and found by other users.
Nachteile
This is the most expensive and clunky application I have ever attempted to use. The back end is just awful. I signed up for three months because Mindbody said it would take that long to see results. At the end I was out $500 and didn't get a single new lead.
I am pretty tech savvy when it comes to using online programs and software. This program was such a headache. I didn't need all the bells and whistles they offered. I just wanted to manage my clientele. It was so difficult that I ended up just setting up the basics and, after I received no leads and, they wanted more money for promotion, etc. I cancelled.
They continue to call and email me to try to get me to sign up again. I keep asking to be removed from the list.
It is awful that Mindbody has such a hold on the market. There are such better products out there that charge less and function better. Don't feel trapped by them. Get out and search for something else if you are unhappy and, especially if, you are losing money.
Warum Mindbody gewählt wurde
I thought Mindbody would increase conversions.Gründe für den Wechsel zu Mindbody
Everyone seemed to be using it so I thought it would work for my business.- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Perfect for managing memberships
Bewertet am 30.10.2023
Vorteile
We used Mindbody to manage our membership function of our website. Not really what it was made for, but it worked beautifully!
Nachteile
We were using it for a slightly off label purpose, and it still worked well! So there really isn't anything to complain about, customer service was so patient with us even with our sometimes difficult questions.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review of Mindbody
Bewertet am 16.11.2023
Vorteile
I love that i can go in and book an appt whenever i need to. And i can look up what is near me also.
Nachteile
NA Everything is in real time so very easy.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Easy to use
Bewertet am 15.11.2023
Vorteile
Great interface for making appointments and seeing availability of service providers.
Nachteile
I feel some people want to book appointments without needing a credit card
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Terrible software, terrible customer service
Bewertet am 27.10.2020
Customer service is awful. The message always says they have an unusually high call volume, so it...
Customer service is awful. The message always says they have an unusually high call volume, so it takes hours to solve any issues, and half the issues the techs have never heard of it, so they just punt.
Vorteile
The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.
Nachteile
The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
It is OKAY
Bewertet am 28.2.2020
I think until recently we were thinking of switching to something else that is more reasonably...
I think until recently we were thinking of switching to something else that is more reasonably priced. I stayed on and am now using the new marketing software. We will see if it helps automate our business more.
Vorteile
I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.
Nachteile
We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.
In Betracht gezogene Alternativen
VagaroGründe für den Wechsel zu Mindbody
It seems to be the most widely used in the business- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
MindBody for Music Schools
Bewertet am 4.4.2020
Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it....
Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.
Vorteile
Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.
Nachteile
We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.
- Branche: Sport
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
MINDBODY Review
Bewertet am 26.8.2019
Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like...
Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like more upgrades to better manage inventory reports.
Vorteile
It is very user friendly and can get to the detail needed to successfully manage clients.
Nachteile
When you ask for software upgrades or make suggestions you never know if you are heard and if something will be done. There really is no voice to say we hear you. I would also suggest MB periodically reach out to different levels of users and ask for specific software feedback.
Also do not like that you are only allowed to update branded app photos once a year and you cannot send out push notifications that are not active purchasing links.
In Betracht gezogene Alternativen
WellnessLivingZuvor genutzte Software
WellnessLivingGründe für den Wechsel zu Mindbody
The mindbody platform is more inspiring and overall I felt they were more committed to helping me and my business grow.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Mindbody Online transformed my business
Bewertet am 3.9.2019
I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail....
I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.
Vorteile
Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.
Nachteile
The price for MBO keeps getting more expensive. Also, the partner companies can add up too.
In Betracht gezogene Alternativen
BookerWarum Mindbody gewählt wurde
Years ago, Booker offered me a free Ipad to switch to their company. They also promised cheaper monthly rates including merchant services processing fees.Zuvor genutzte Software
BookerGründe für den Wechsel zu Mindbody
Booker could not deliver. I would rather pay a little more (rates weren't too high back then) than pay for scheduling system that didn't function as easy as MBO.- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
LIGHTYEARS BEHIND THE COMPETITION
Bewertet am 10.12.2020
My experience was $500 per month at two locations of nigthmares, frustration, and apologies for...
My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients. I truly should have left them years ago, but don't like making clients switch POS systems more than once in 5 years, and I should have just done it sooner.
Vorteile
The only thing good about this software is the App on the customer facing side.
Nachteile
Customer Service, Pricing, Poor Interface, Difficult to Set Up.
In Betracht gezogene Alternativen
FreshaWarum Mindbody gewählt wurde
Booker was even worse... an easy bar to exceed.Zuvor genutzte Software
BookerGründe für den Wechsel zu Mindbody
I left Mindbody for Fresha, and it's the best software I have used by a mile. Not only is the App smooth, defect free, attractive, and intuitive, it was also HUNDREDS of dollars a month CHEAPER! I honestly cannot say enough good things about Fresha. They continue to innovate and work within the beauty and hair industry to make the best product. Boulevard is a new up and comer, but even that I tried is far behind Fresha in value.- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Not for Small Business, Definitely Not for Martial Arts
Bewertet am 9.9.2019
Small business's should look elsewhere. Prices are outrageous without offering much to the smaller...
Small business's should look elsewhere. Prices are outrageous without offering much to the smaller industries. Prices are based on preset packages (with not useful options) rather than size of business.
Vorteile
Easy to login and add customers, update schedule. Started off ok but soon prices increased dramatically.
Nachteile
This is the MOST expensive software. In the 2+ years we used Mindbody, the price increased over 200% with no additional features that benefit our small business. Many calls to customer service - who could care less about a small business needs - only to tell you about products that benefit the big companies. They do massive price increases and make sure to take away the 1 feature you actually need in order to put you at a higher price point. I know dance studios were in the same boat as martial arts. The only item that was "martial arts" was adding a belt system - that's pretty basic - basically it's a client management system with that added in. There are lots of martial arts specific software that give you WAY more bang for your buck and base your price on number of students rather than forcing you to buy a premium package that is 75% not useful for martial arts.
In Betracht gezogene Alternativen
SmartRecGründe für den Wechsel zu Mindbody
They were credit card based and I didn't want to offer that option at the time.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
So bad it's almost a scam.
Bewertet am 18.2.2021
I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel...
I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel early then I just needed to talk to them. So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day. A week later, I was charged the $270 fee so I called and was informed that because my contract was not over, I couldn't cancel. The representative started throwing scripted BS at me like "our legal team review" and "terms of service". Eventually I was able to appeal to him as a human being and he conceded that it should probably be in their terms of service to honor what I was told by their customer service representative, previously. Nonetheless, he couldn't do anything to cancel my subscription. I waited (not on hold) with this guy for 40 minutes, waiting for a supervisor to get on the line. The supervisor never replied and the guy said he wasn't going to wait any longer. I eventually got an email denying my request to cancel but offering a $50 / month ransom to end my contract. Rather than fight with chargeback and collections, I'm just gonna pay the ransom, hopefully.
I'm presently on the phone for 33 minutes getting the runaround with a representative who keeps putting me on hold to "do some things." Maybe they just hope I'll hang up and give up.
Vorteile
Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.
Nachteile
It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
MINDBODY IS THE WORST!!!
Bewertet am 1.5.2018
THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them for our...
THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!!
Vorteile
The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not.
Nachteile
THEY CONSTANTLY DISRUPT BUSINESS - They choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tips the staff out for what they earned?
THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected!
THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
I've increased my business 20% in each of the 2 years I've been with MBO.
Bewertet am 10.12.2017
Vorteile
MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability.
My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like.
Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need.
The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop.
MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.
Nachteile
Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish:
a more robust set of auto email options
more content for the retention and re-engage emails
more functionality related to inventory
the ability of change contract start dates after the contract has been activated
That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.
Antwort von Mindbody
Thanks for the review, Terri! We're proud to be on your team!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
It's Helpful!
Bewertet am 26.8.2019
MB has been great within the yoga studio / fitness studio / wellness studio industry. I've been...
MB has been great within the yoga studio / fitness studio / wellness studio industry. I've been using it for years now, within different states / facilities, as well as using it myself as a client. Easy to use, but have a feeling there is so much my company is unaware of / not taking advantage of [some tools that could really benefit the company that we don't know exist]. I'm also not a fan of MB working with other companies who saw flaws in the system, and now charge extra $ to implement. Why can't MB just come up with these ideas themselves, implement within their software, charge an extra charge if you must, but keeping it all within MINDBODY [not also to FitGrid, ZipWhip, etc.]. Customer service could also use some work. Our company struggled for weeks trying to get hardware ordered. We were promised multiple efforts of help with no one actually able to assist until I finally made it to the MB BOLD conference and sought help. It took way too long for us to give your company money for an item we wanted to order to benefit our sales.
Vorteile
The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.
Nachteile
I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.
Bewertet am 15.5.2017
I know now what to look for with a company. This is totally not a company I would do business with...
I know now what to look for with a company. This is totally not a company I would do business with again. EVER.
Vorteile
It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.
Nachteile
Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Small Business that MBO doesn't really care about and they make you feel that way.
Bewertet am 5.11.2018
Considering there are so many new platforms that don't have the tech debt look to newer more...
Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.
Vorteile
Familiarity which is also its weakness
Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.
Nachteile
We have been with MBO for almost over 4 years. They have the right to change you billing options at will. So complicated to get anything done. They have a department within a department. You try to get an answer to a question and you are sent to three different people and maybe you will get an answer. Our Account Rep can't even get an answer to our question and refers us to the website or refers us to another department because they don't have the power to fix (change an email address).
They changed their billing tiers and ours was obsolute. Instead of talking to us and finding which of the new tiers we wanted they took the liberties and changed us to the more expensive tier. We didn't need the functionalities of the more expensive tier. When we asked for a refund they denied us saying that they emailed us. Problem is the email they had wasn't even an email that has ever existed (carriebarry@gmail.com) and not the email used every single day to sign in and had every single permission within the software.