Mindbody Erfahrungen

Ich finde, dass der Software einfach TOP ist. Sehr einfach zu nutzen und man kann Ihre Zeit richtig gut organisieren

Die einzige Nachteile, die ich gefunden habe, dass der Software nicht genug möglichkeiten für individuelle Training.

Von der Terminerstellung über die Buchung bis hin zur Zahlung reibungsloser Verlauf

Mehr individuelle Designmöglichkeiten wären zwecks Anpassung schön

Mindbody gets the job done. My gyms require me to schedule through it so I'm kind of forced to use it.I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time.

I wish the booking could go right into my Google Calender just like a Calendly appointment do or Eventbrite events. When I book in Calendly and Eventbrite, I do not need to click "add to calendar" because it just goes into my calendar automatically upon booking.My pilates studio just switched from Mindbody to Momence and I'm really liking the feel of the new platform. It feels like the platform was built more recently and it's meant for mobile. Whereas Mindbody feels like it was built desktop first and the mobile doesn't have unique sizing or layout. Momence also has a messaging area for my gym to message us with deals and such.Would be ideal if all gyms used Mindbody but instead I have to toggle between apps to book my classes.

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.

Booking was easy after the initial set up was figured out.

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

Biggest name. Expensive with huge amount of functions one does not know what to do with.

Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

I asked to cancel several times. Because I was not getting any leads .a very expensive booking system

I was on market place and didn't get any new leads . And couldn't cancel I'm still trying to cancel.

We thought it was going to make running our business easier but it didn’t.

On our first onboard meeting, we realized it wasn’t going to work for our business as we do pamper packages and it didn’t offer that, they have continued to take monthly payments for 6 months after us communicating immediately that it wasn’t the right fit . Month after month, we tried to cancel our subscription but even after our final email from them telling us it was all complete, they still attempted to take our money.

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

A rather long list.

1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense.

2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this.

3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing.

This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

I appreciate client accounts and organizational setup

Their lack of ethics, stealing from their clients by advertising their own products to your client base, the u reliability of the app and scheduler, the unreliability of payment processing, the additional fees from payment processing, the costs, the customer service, gaslighting customers and [sensitive content hidden] to avoid taking responsibility for their failures, etc

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks.

The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system.

Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours.

Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort.

As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

I strongly caution against engaging with Mindbody for your business needs.

It was easy to setup client appointments within the application

The calendar looks a bit wonky so I used a different calendar alongside this.

It is very handy to be able to use with multiple locations and the interfact is pretty user friendly

Lots of bugs and things take a bit to get resolved

Flexible client scheduling, calendar, employee management

No dark mode, updates break some features, slow ui and updating

Pretty comprehensive interface you can get up and running pretty quickly. Allows you to see your schedule.

Always raising the price. And sometimes the tech support was not there to help me

It’s pretty easy to use. Our area uses the Mindbody app consistently for scheduling and I like that people can find us on there.

When you call for help, it takes a very long time to get your questions answered. The person who helps is offshore and sometimes is hard to understand or it’s difficult getting them to understand what you need. Mindbody is also very costly for credit card fees.

The UI's are nice and clean. There is a lot of functionality

It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow.

Schedule reminders would notify me frequently, often when I had completely forgot

Client management needed more options for communication