RealPage Erfahrungen

Helps to easily abide by fair housing laws and predicts current market values

not able to adjust rates in other programs

Functionality of Dashboard is good once it's property set up.

Platform is clunky and not particularly intuitive for the casual user.

I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section.

I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information.

Absolutely nothing. It is close to impossible to get good assistance. Newsflash, if you bought into this software to make your life easier, you are in turn causing your clients such a hassle and many hours of wasted time.

It is constantly a battle to get good help. I upload insurance documentation and the person on the other end can never follow it since they are not educated properly how to read insurance documents. If items do not match up word for word they are unable to see that it is still valid. They have a checklist and if it does not meet the checklist they say it is wrong. That is wrong, it is just different verbiage based on an insurance contract that will not always match up with what they have on their end, but getting anyone to understand this takes multiple phone calls and emails. I end up wasting the equivalent of 8 hours for something that should take no more than 30 minutes.

I really enjoy using the asset optimization feature of the software. It allows us to accurately track our rent prices and compare them to the market. It is very easy to use and always pulls up very fast when I am working with a client.

One thing I do not like about the software is that it should show the lowest price as the earliest date available as opposed to immediately. It may be a setting error on our end, but it lists the cheapest price as today, even thought the earliest a person can rent and move in to a unit is 3 days in the future. It is a marketing hurdle more than anything else, because the client wants the cheapest rate, but it is not possible.

I have been working in property management for 7 years and have used several different software programs, can say hands down that OneSite is simply the BEST! It's user-friendly and if you can use a smartphone you can easily navigate the pages in and out to find what you need. It's like using a smartphone - it just makes sense. Reports are where you expect they would be and it makes my life so easy. Then, when something isn't clear their support team is there to help you and they sound like they like their jobs and are actually pleasant and eager to help and please!! A HUGE PLUS!!!

The best part is that it is integrated with so many other programs that make my job easy so I can spend more time with current and prospective residents. I LOVE OneSite and would recommend it to anyone!!!!

All in one system/Integration of items- (ie: service request, applications, make the ready board.)
Ease of creating prospect information, DocuSign integration for lease signing is great

Lag in processing from task to task, always seems to freeze and we have to close out and re-launch, inability to multitask deleting of application when signed through Onesite via Docusign, the separation of the application and resident log in's makes things very difficult at times.

The system is very simple to use. The system provides all the reports needed for productivity in a residential property and helping manage all units.

Customer service sometimes is a bit slower to help you or return calls for service tickets submitted.

After using Yardi for more than a decade, I was nervous to learn a new program. OneSite has been a breeze! My absolute favorite feature is the ability to customize my 'Today' page. As my role in the company has changed, so has my need for at-a-glance information.

Rent posting is a little slower than with other software I've used. I get slowed down having to enter each apartment number. Having all current residents pull up numerically, by apartment number, is easier to enter everything quickly.

Reporting was convenient (though sometimes a little slow) and I loved the , recurring work order feature. I also felt interfacing with certain data services was very good.

Purchasing control and make ready scheduling doesn't interface ( or interface well) with service providers or suppliers.

-Everything you need for reporting financials, tracking leasing statistics & other operations was in one place.
-Easy lead follow up system
-Delinquency Management was easy to navigate
-I liked that you could switch between multiple properties

-System would go down often
-System was hard to navigate
-After using other leasing operating systems, I became aware that it could have been more user-friendly.

most functions are easy to use and user friendly - lots of helpful reports to choose from. I don't have experience with any other leasing software, but from what I have heard of the others, this one is much easier to use

occasionally glitchy, but typically gets corrected quickly. facilities options are a bit confusing when trying to add items, etc.

Easy to use software. Very similar to most others with requards to application, move-in and move-out features. Love the notes option for delinquencies.

Not being able to drill into actions like receivables and expenses makes the software slower when trying to find the answers fast.

Ease of use, very Intuitive, used by many property management companies and easily intergrated with out software

Learning curve to understand the ins and outs of the software, room for improvement on some of the modules

It has a lot of great features and details that can be recorded and easily found for units and residents. Also nice to have many of the daily tasks in one system versus using multiple softwares.also customizable which was important for us!

It is pricey so a definite investment. Also there is a learning curve but once you know it, it is great! A small note -My boss thought the font was too small.

I love how the products work together with other RealPage products while still has the option to stand alone

The software is great but can be a little more user-friendly for the pure beginner. You can still use it if you are a beginner but it would be a little harder

I like numbers so I like the fact that once you put an apartment number into the system it generates that apartment up to view.

I do not like that you can add no attachments. This is hard for when you need to go to two different places to look for what you need.

This software is very customizable to whatever your needs are. So it is a blank canvas essentially that you can decide what information you want to bring in for your documents.

The hardest part of using this software is figuring out how you are going to use the software and what is best for your company. I spoke to many companies that have used this product to get guidance on how they developed their doc management system just to make sure I was going about it correctly. Hopefully they have made some changes so there is more training on "how to".