Gusto Erfahrungen

Gusto

Gusto macht die Lohn- und Gehaltsabrechnung, Sozialleistungen und die Personalabteilung erfrischend einfach.

Gesamtbewertung

4,6 /5
(3.817)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,5/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,4/5

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3817 Bewertungen

Alicia
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I’m an employment lawyer and I consistently recommend Gusto to my clients

Bewertet am 12.6.2020

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the...

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Vorteile

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Nachteile

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

In Betracht gezogene Alternativen

QuickBooks Payroll, Paychex Flex, Paylocity und RUN Powered by ADP

Warum Gusto gewählt wurde

Gusto is easier to use than RUN and is cheaper. It also has much better support. ADP plays sales games sometimes.

Zuvor genutzte Software

RUN Powered by ADP

Gründe für den Wechsel zu Gusto

I’ve got experience with all of these payroll companies. I feel that Gusto is the most reliable and easiest to understand and use.
Alan
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Payroll and Benefits Management with Gusto

Bewertet am 24.7.2023

Payroll, benefits, HR 401(k), and performance reviews may all be handled in a single convenient...

Payroll, benefits, HR 401(k), and performance reviews may all be handled in a single convenient location. Gusto has helped me and my staff to be more productive with our time and to feel appreciated.

Vorteile

Friendly interface. Staff-friendly time and absence tracking and benefit administration tools. Human resources and 401(k)s work better together than ever. The price is reasonable for us.

Nachteile

Payroll blocks caused by a lack of State tax information can be inconvenient, as it requires contacting Gusto to request an extension until the necessary tax data is provided. Perhaps there's an easier method to simply hit a button and have the block lengthened.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Can Fix W-2's once its submitted

Bewertet am 16.10.2023

was content with the program till we had an Issue.

was content with the program till we had an Issue.

Vorteile

its semi easy to pull up old docs. they sent out the quarterly taxes for a fee.

Nachteile

when you try to send a corrected W-2, they cant do it with out send one that shows you paid less taxes even though they sent it to the IRS and State. they take over 6 months to correct, or maybe longer.Sstill working on it...

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computerspiele
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Gusto is smooth and simple

Bewertet am 2.10.2023

I've been using Gusto for more than 3 years as an employee and I had 0 problems getting my salary...

I've been using Gusto for more than 3 years as an employee and I had 0 problems getting my salary payments. W-2 forms are shared in time at the end of year and it allowed me to send my tax forms early each year. W-2 forms give all the required info in a clear presentation. The simplicity might be my keyword for Gusto as I've never required outside help to understand its features.

Vorteile

I love the clean interface and the fact that Gusto provides all crucial info on the landing page. From a single page, you can see your upcoming paydays, your last payments, and W-2 updates. Year to date statistics listed on the Paystubs page is very informative and easy-to-understand as well. Another thing I like about Gusto as an employee is the ease of reporting an address change.

Nachteile

There are several extra features such as Wallet, Learning, and Giving. But they might come as something too much for a simple salary payment app. It might be good that these tools are there for people who are looking for extra features, but I think Gusto was a bit less cluttered in the previous years.

Erik
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great HR Option for Small Businesses

Bewertet am 23.5.2021

As an owner/operator starting out, I ran into problems implementing other payroll systems for our...

As an owner/operator starting out, I ran into problems implementing other payroll systems for our company. Luckily I came across Gusto and got things up and running g fast. We’ve been using it ever since.

Vorteile

Easy on boarding and constantly communicating with our management staff has kept Gusto in its place of being our payroll management system for our employees.

Nachteile

It’s a little pricey, especially since we don’t use all of the available features but it’s a good system overall.

In Betracht gezogene Alternativen

Square Payroll

Warum Gusto gewählt wurde

Gusto was easier to implement and provided more support

Zuvor genutzte Software

QuickBooks Payroll

Gründe für den Wechsel zu Gusto

I trust Gusto more in that this is the primary thing they do for businesses
Trevor
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best platform for payroll, benefits & more

Bewertet am 13.12.2019

Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and...

Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.

Vorteile

It simple to use and does everything we need to run the primary administrative tasks for our business.

Nachteile

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

In Betracht gezogene Alternativen

TriNet Zenefits

Warum Gusto gewählt wurde

We had benefits in Zenefits and payroll in Gusto when both companies concentrated on these areas. Once they both begin offering both we weighed our options to combine everything into a single platform. It seemed like Gusto was headed in the right direction more than Zenefits.

Zuvor genutzte Software

TriNet Zenefits
Melissa
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Payroll Software that cannot be beat!

Bewertet am 27.2.2021

Gusto payroll makes running payroll for my company very easy and hassle free. I am so glad that...

Gusto payroll makes running payroll for my company very easy and hassle free. I am so glad that when I was reviewing payroll software I found gusto. I highly recommend it to anyone who is using other softwares.

Vorteile

I absolutely love gusto. I cannot say enough things about it. It was so easy to set up and even easier to use to run payroll. I love that there is an app for the employees where they can get alerts, set up their bank accounts, add bank accounts and then choose how much goes into each account. It gives them full control. Gusto handles all the payroll tax reporting so that is one less thing that I have to worry about. They have an excellent customer service staff who are readily available to help you should you need help.

Nachteile

This service does not have any cons. There is not one single thing that I can think of that I dislike about gusto.

In Betracht gezogene Alternativen

QuickBooks Payroll, Patriot Payroll und RUN Powered by ADP

Warum Gusto gewählt wurde

I wanted to bring my payroll in house.

Gründe für den Wechsel zu Gusto

I chose Gusto because they had the best price as well as an easy to use web portal. I love that I brought my payroll in house and no longer have to rely on something else to do it for me. Honestly, I cannot say enough good things about Gusto. Highly recommend.
Brooks
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

An All-In-One HR, Culture, Benefits, Payroll Solution

Bewertet am 14.11.2019

I love using Gusto, and I know our HR and Payroll Director does as well. We use it for payroll,...

I love using Gusto, and I know our HR and Payroll Director does as well. We use it for payroll, benefits, time off, org charts, happiness surveys, and onboarding. It's made our lives a lot easier, and the price point is well worth it.

Vorteile

As a user, I love having everything in one place. I can access my Paid Time Off balance, request off, see my paychecks, my benefits, and coworkers' profiles all in one place. But my favorite thing about Gusto is probably their paycheck notification emails. They're a lot of fun and always a joy to get in my inbox. It's really a fantastic all-in-one solution. And, in my opinion, it's relatively low priced. The automated monthly surveys are also a big help to our leadership team.

Nachteile

There's not a lot. I will say there are a few features we don't use just because there are better options out there – such as time tracking. It's really simple, and if you need a more robust option connected to tasks it probably won't work for you.

JAZE
Gesamtbewertung
  • Branche: Architektur & Planung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Go For The Gusto (My Point Of View)

Bewertet am 14.8.2021

After using this software for just one month, I started thinking to myself "Why didn't I take...

After using this software for just one month, I started thinking to myself "Why didn't I take Accounting in high school more seriously, I think I could've been a Chartered Accountant by now..." This software makes everything look so basic, I become totally engaged when I use it.

Vorteile

The best user interface I have ever come across on a Payroll system. Given the advantages, the price point is pretty descent as well but most importantly, the ease of deployment is what totally stands out to me. Never have I set up a Payroll system so quickly in my 8 years of using different types.

Nachteile

I would like to pay a one time fee that would allow me to own it straight up instead of renting it out every month.

In Betracht gezogene Alternativen

QuickBooks Payroll

Warum Gusto gewählt wurde

Frankly, I hated Pastel. I always have. The only reason why I was using it was because our tax revenue service center recommends it.

Zuvor genutzte Software

Pastel

Gründe für den Wechsel zu Gusto

Much more easier to use.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Gusto Payroll Software

Bewertet am 24.10.2023

Vorteile

HR Tools: In addition to payroll, Gusto includes HR features such as employee onboarding, document storage, and compliance assistance.

Nachteile

Cost for Advanced Features: While Gusto's pricing is generally considered reasonable, some advanced features, like the Complete and Concierge plans, can be more expensive. Small businesses with limited budgets may find these higher-tier plans less cost-effective.

Karen
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great Payroll Processing Platform for Small Businesses

Bewertet am 30.6.2020

Overall Gusto has been great for our company. We save time and money handling payroll in-house, as...

Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.

Vorteile

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.

Nachteile

Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.

In Betracht gezogene Alternativen

QuickBooks Desktop Enterprise und Paychex Flex

Warum Gusto gewählt wurde

We were using ADP through an administrative services company who was handling all of our payroll and hr benefits. But they did a terrible job and we ended up cancelling our contract with them and decided to try bringing payroll processing in-house.

Zuvor genutzte Software

RUN Powered by ADP

Gründe für den Wechsel zu Gusto

Price, ease of use and better customer reviews
William
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Foundational HR Tools for the Little Guys

Bewertet am 8.12.2020

Excellent! I love their customer service, I love that they keep me aware of what's going on in the...

Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

Vorteile

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

Nachteile

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

In Betracht gezogene Alternativen

OnPay

Warum Gusto gewählt wurde

QuickBooks is incredibly cumbersome and I was often left with enormous doubt as to whether what I needed to do was actually done. Their integrations for payment of taxes were difficult and I was still left to the legwork of filing. The amount of time I spent doing HR was eating up my ability to react and get ahead of all the other COVID-19 requirements.

Gründe für den Wechsel zu Gusto

Gusto made their pricing clear and demonstrated their ability to make onboarding as clean and easy as possible.
ian
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Wasted my time and money, was literally counting the days until the end of the fiscal year.

Bewertet am 21.1.2021

negative, cumbersome, patronizing, too expensive.

negative, cumbersome, patronizing, too expensive.

Vorteile

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Nachteile

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.

In Betracht gezogene Alternativen

QuickBooks Desktop Enterprise

Warum Gusto gewählt wurde

It was really just unwieldy, and poorly designed software.

Zuvor genutzte Software

Xero

Gründe für den Wechsel zu Gusto

was forced to Gusto when Xero quit doing payroll.
Milan
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Vimlan Tax Services LLC

Bewertet am 18.10.2021

Overall, 7 out of 10, could be better. It's better than most, but it needs to be better.

Overall, 7 out of 10, could be better. It's better than most, but it needs to be better.

Vorteile

-It's web based
-one login for staff for access to all clients.
-MFA ability for each login
-ability to control which clietns assigned to which login.
- like other payroll engines, it does automatic paymetns (immediately) and automatic filings
- multiple reports available, quarterly/monthly/yearly, etc.
- tracks PTO, SIck, and auto generates if needed,
- great integration with Tsheets for time clock

Nachteile

There is no ONE consolidated report for all clients on a custom period.

EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client by client, NOT for all clients or selected clients as a consolidated report.

Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done.

There is NO mobile app.

There is NO standard custom 401K year end "Annual census" report which ties in all the data points for a 5500 filing.

Gusto also competes with providers for health insurance and 401K. Financial advisors like me only want Gusto to do the payroll part, not compete with us on the benefits part.

Gründe für den Wechsel zu Gusto

The ability of one login for us as accountants/payroll processors, and to have the dashboard where we have access to all of our clients without the need for multiple logins. The ability to parse out clients for different logins is also key. The security this software offers is better than most. Just need email alerts and the consolidated reports which spans all clients in one report is what's needed, along with a mobile app.
Corey
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Payroll done simple enough for ANY staff member.

Bewertet am 30.5.2022

Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new...

Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.

Vorteile

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Nachteile

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

In Betracht gezogene Alternativen

Homebase

Gründe für den Wechsel zu Gusto

Homebase's payroll tools were not as intuitive or user friendly. However, we do use them for the staff scheduling aspect of the business.
Albert
Gesamtbewertung
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

The Payroll Software for any Business Size

Bewertet am 2.12.2022

The experience of our business using Gusto has been very positive and we recommend other businesses...

The experience of our business using Gusto has been very positive and we recommend other businesses to implement this software if they are facing issues relating to payroll as well as other HR services. The software is very user friendly and no great technical knowledge is required.

Vorteile

This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.

Nachteile

There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.

In Betracht gezogene Alternativen

SurePayroll

Gründe für den Wechsel zu Gusto

We decided to implement Gusto as we saw it as being more aligned with the issues that we wanted to address.
Barbara
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Switching back to Square Payroll by year-end

Bewertet am 9.10.2022

Not at all pleased. I was hoping to love this but did not

Not at all pleased. I was hoping to love this but did not

Vorteile

The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.

Nachteile

Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.

Lianna
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Payroll Made Easy

Bewertet am 4.8.2022

The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes...

The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.

Vorteile

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Nachteile

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

MICHAEL
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

The best online payroll provider I have ever used

Bewertet am 19.6.2020

Vorteile

Gusto is extremely simple and quick to configure, and speedy to run payrolls—even custom payrolls or additional payrolls—during the month. It has been an incredibly user-friendly and intuitive solution for someone not familiar with accounting or payroll processes.

Nachteile

I have had nothing but success with Gusto. No issues, no payroll processing problems, nothing. They pull funds Monday for Friday pay, which might be a long gap, but also offer a shorter payroll process, where you can pull funds Wednesday for Friday pay . . . I just haven't configured that shorter process yet.

In Betracht gezogene Alternativen

Square Payments

Warum Gusto gewählt wurde

Needed something less expensive and more intuitive to configure

Zuvor genutzte Software

QuickBooks Payroll

Gründe für den Wechsel zu Gusto

Price and Gusto's stronger reputation for customer service
Sean
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Gusto Makes Payroll For Small Business Easy

Bewertet am 19.10.2022

Payroll went from taking us hours to taking us about 30 minutes. No filling out IRS forms just set...

Payroll went from taking us hours to taking us about 30 minutes. No filling out IRS forms just set it and forget kinda.

Vorteile

One of the best features is that we don't have to worry about calculating and paying our payroll taxes. Its something small businesses struggle with not you plugin in the time cards and hit submit and it's done.

Nachteile

It's fairly easy if you're tech-savvy. If this is your first time using software or a cloud platform like this it's a learning curve.

In Betracht gezogene Alternativen

Paychex Flex und ADP TotalSource

Warum Gusto gewählt wurde

Because it was recommended by our accounting firm. We think it was a sound move.

Zuvor genutzte Software

QuickBooks Payroll

Gründe für den Wechsel zu Gusto

Again our accounting firm loved the platform and we do too.
Bryan
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Love and Hate with Gusto

Bewertet am 6.12.2022

If all you are doing is simple payroll processing then I think this is a good option for you. If...

If all you are doing is simple payroll processing then I think this is a good option for you. If you have many employees and you offer benefits good luck. Gusto has the worst customer service I would say in the industry. It is extremely hard to get help from their customer service. It seems like the thought and belief is pass the buck to someone else.

Vorteile

This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.

Nachteile

The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum Gusto gewählt wurde

Wanted something that is easier to use.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu Gusto

Gusto seemed to be easier to use than ADP.
Alex
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Gusto - Payroll Simplified For A Busy Small Business

Bewertet am 30.8.2019

Overall, Gusto is a great software. It has added some automation into our payroll and business. It...

Overall, Gusto is a great software. It has added some automation into our payroll and business. It gives me the peace of mind that my employees are being paid on time, and that taxes and insurance are being handled correctly.

The added PTO features, and the ability to add retirement, and healthcare in the same platform is amazing as well.

Vorteile

We chose to move to Gusto when we looked to simplify and streamline our payroll. As a small business owner juggling payroll and all the other tasks associated with running a business, PTO management, HR management etc., was becoming a big time sink and we did some research and came across Gusto.

Moving to Gusto simplified and automated many of those above tasks. It made it easier to track employee time off requests, made it dead simple and automated getting employees to fill out forms, and sign HR documents. And handling payroll, taxes, and such was so much easier after moving to Gusto.

Once payroll was set up and configured, it runs on Autopilot. This allows me to know that payroll is being done every 2 weeks and that I have nothing to worry about. We hire a new employee and the employee is automatically added to the system and I know that everything is done correctly, including the workmen's comp insurance, etc.

Overall, Gusto allows me to be more efficient with time and ensure everything is being taken care of.

Nachteile

The hardest part for us and the least liked feature in Gusto is trying to set up net-zero paychecks for me and my partner. There was no easy way to set up a paycheck to go completely to taxes. It required some calculations and messing with withholding amounts. Would be nice if there was an easier way to implement net-zero paychecks.

Tim
Gesamtbewertung
  • Branche: Großhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Good software not great.

Bewertet am 22.10.2021

Although some issues are frustrating the software works better than QuickBooks payroll. The cost...

Although some issues are frustrating the software works better than QuickBooks payroll. The cost also offsets some of the issues.

Vorteile

Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.

Nachteile

Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.

In Betracht gezogene Alternativen

Patriot Payroll und Paychex Flex

Warum Gusto gewählt wurde

Lack of customer support.

Gründe für den Wechsel zu Gusto

Cost
Zachary
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Helpful and functional

Bewertet am 20.5.2023

As I mentioned in the 'pros' section: Having everything in one place is convenient and saves time....

As I mentioned in the 'pros' section: Having everything in one place is convenient and saves time. It seems like they have a good team of developers who work towards solving the minor problems that crop up. Overall positive experience!

Vorteile

There haven't been any hurdles or problems and it fits our needs well. It saves our HR staff some time, and it's helpful to have everything in one platform. I would hate to have multiple silo sites/portals, so I am thankful that I don't have to navigate to separate pages to handle reimbursement requests, file and log worked hours for the week, view paystubs, etc.

Nachteile

There aren't too many cons. There are some minor problems:One would be that I can't explain how many times I have logged a time for a day using the 'time tracking' tool (filling out the hour range + description) only to accidentally make a click outside of that box and have it disappear and lose all my work. It happens at least once a week, making logging time take twice as long sometimes. Another minor problem our workplace has run into is that we don't need some employees to enter in a 'description' field in the time tracking tool, but it is a required field. It would be helpful if the admin could set which fields are required in time tracking entries.

Michael
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very happy with Gusto. Makes payroll simple and understandable for small biz.

Bewertet am 24.2.2022

My overall experience has been great and i would highly recommend Gusto. Additional features will...

My overall experience has been great and i would highly recommend Gusto. Additional features will only make it better.

Vorteile

Payroll runs seamlessly. Very happy with pyroll, reporting.

Nachteile

I would say these are not cons, but things i would like to see. I would like to see the onboarding process integrate with a background check company and a drug screening company. That would be really nice. I would also like to be able to genreate a handbook or a summary of benefits. Often times when hiring, i want a snapshot of what is happenign in gusto (vacation policy, holiday policy, benefits options). this would help me when hring.

In Betracht gezogene Alternativen

QuickBooks Payroll

Gründe für den Wechsel zu Gusto

it cam up heads.