Gusto Erfahrungen

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

I love the clean interface and the fact that Gusto provides all crucial info on the landing page. From a single page, you can see your upcoming paydays, your last payments, and W-2 updates. Year to date statistics listed on the Paystubs page is very informative and easy-to-understand as well. Another thing I like about Gusto as an employee is the ease of reporting an address change.

There are several extra features such as Wallet, Learning, and Giving. But they might come as something too much for a simple salary payment app. It might be good that these tools are there for people who are looking for extra features, but I think Gusto was a bit less cluttered in the previous years.

Easy on boarding and constantly communicating with our management staff has kept Gusto in its place of being our payroll management system for our employees.

It’s a little pricey, especially since we don’t use all of the available features but it’s a good system overall.

I absolutely love gusto. I cannot say enough things about it. It was so easy to set up and even easier to use to run payroll. I love that there is an app for the employees where they can get alerts, set up their bank accounts, add bank accounts and then choose how much goes into each account. It gives them full control. Gusto handles all the payroll tax reporting so that is one less thing that I have to worry about. They have an excellent customer service staff who are readily available to help you should you need help.

This service does not have any cons. There is not one single thing that I can think of that I dislike about gusto.

As a user, I love having everything in one place. I can access my Paid Time Off balance, request off, see my paychecks, my benefits, and coworkers' profiles all in one place. But my favorite thing about Gusto is probably their paycheck notification emails. They're a lot of fun and always a joy to get in my inbox. It's really a fantastic all-in-one solution. And, in my opinion, it's relatively low priced. The automated monthly surveys are also a big help to our leadership team.

There's not a lot. I will say there are a few features we don't use just because there are better options out there – such as time tracking. It's really simple, and if you need a more robust option connected to tasks it probably won't work for you.

The best user interface I have ever come across on a Payroll system. Given the advantages, the price point is pretty descent as well but most importantly, the ease of deployment is what totally stands out to me. Never have I set up a Payroll system so quickly in my 8 years of using different types.

I would like to pay a one time fee that would allow me to own it straight up instead of renting it out every month.

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.

Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.

There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

One of the best features is that we don't have to worry about calculating and paying our payroll taxes. Its something small businesses struggle with not you plugin in the time cards and hit submit and it's done.

It's fairly easy if you're tech-savvy. If this is your first time using software or a cloud platform like this it's a learning curve.

This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.

The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.

We chose to move to Gusto when we looked to simplify and streamline our payroll. As a small business owner juggling payroll and all the other tasks associated with running a business, PTO management, HR management etc., was becoming a big time sink and we did some research and came across Gusto.

Moving to Gusto simplified and automated many of those above tasks. It made it easier to track employee time off requests, made it dead simple and automated getting employees to fill out forms, and sign HR documents. And handling payroll, taxes, and such was so much easier after moving to Gusto.

Once payroll was set up and configured, it runs on Autopilot. This allows me to know that payroll is being done every 2 weeks and that I have nothing to worry about. We hire a new employee and the employee is automatically added to the system and I know that everything is done correctly, including the workmen's comp insurance, etc.

Overall, Gusto allows me to be more efficient with time and ensure everything is being taken care of.

The hardest part for us and the least liked feature in Gusto is trying to set up net-zero paychecks for me and my partner. There was no easy way to set up a paycheck to go completely to taxes. It required some calculations and messing with withholding amounts. Would be nice if there was an easier way to implement net-zero paychecks.

There haven't been any hurdles or problems and it fits our needs well. It saves our HR staff some time, and it's helpful to have everything in one platform. I would hate to have multiple silo sites/portals, so I am thankful that I don't have to navigate to separate pages to handle reimbursement requests, file and log worked hours for the week, view paystubs, etc.

There aren't too many cons. There are some minor problems:One would be that I can't explain how many times I have logged a time for a day using the 'time tracking' tool (filling out the hour range + description) only to accidentally make a click outside of that box and have it disappear and lose all my work. It happens at least once a week, making logging time take twice as long sometimes. Another minor problem our workplace has run into is that we don't need some employees to enter in a 'description' field in the time tracking tool, but it is a required field. It would be helpful if the admin could set which fields are required in time tracking entries.