ConnectWise Automate Erfahrungen

This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!

Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it.

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Complex
Growing expense
Out of date knowledge base / manuals.

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.

Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.

Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).

Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.

Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

- Mostly intuitive GUI
- Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use
- Great asset management
- Great at pushing remote commands
- ConnectWise University offers tons of training on their products

- Because it is so powerful, there is a lot of training that needs reviewed to become proficient in working and navigating
- Been experiencing an issue where I need to re-launch the control center because otherwise the agent tree will refresh forever
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This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

Many of the terms do not make sense (blacklist software, means you want to know if it gets installed, meanwhile blacklisted services mean you want to be alerted if it's not working). The old interface was dated but it had the functionality and details all in one place. The current version 11 interface is horrible. Getting support on the product is awful; slow response and frequently being told that whatever you ask about is out-of-scope.

ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease.

The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are.

There is no cloud awareness in the system, which is going to force partners to pilot to other systems.

Screens are configurable to fit business needs. Automation inside for regular processes is stellar. Well designed for MSP-style setups, with multiple networks/customers and multiple configs.

Database needs careful manicuring to make sure it doesn't get filled with garbage. Quoting tools need improvement. Built for IT people yes, built for sales people no.

ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.

For Junior IT Admins has a higher complexity to achieve proficiency to manage the tool. New versions are kind of unintuitive and sometimes difficult to figure out.

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

The remote control product is quick and works. The desktop version still provides the best daily interface over the not finished web version.
The extra data fields do provide us with easy to access information.

The product is slow and complicated. The new web version is just another overlay of the main product and database. This web version is not nearly complete, which has been worked on now for years.
Most parts of the product are complicated to setup, when you go to the University of connectwise to find the information, often it is lacking.

The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

I like that the management of a lot of computers

Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

The product has a lot of potential and from a sales standpoint the have the features that you would want..

They provide you with no support and as a MSP you can not even talk to someone on the phone. Count on issues taking you days to weeks to get support to address. Third party vendors and products take twice as long.

What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere. This is extremely helpful because I look over 11 stores and I am not always at the location that needs help. I can just remote in and help them!

What I like the least about this product is that I have to have a two factor authentication key emailed to me every time I login to use this product. I understand that this is a necessary security measure, but it slows me down when I'm in a hurry. Other than that minor annoyance, I have not had any issues using this product.

Seamless PSA Integration, Scripting and automation. Pricing is moderate. Can provide customers with valued reporting and upgrade recommendations based on built-in reporting capabilities.

A lot of bells and whistles that I don't use. You have to pay for it as well. Uses MYSQL in the on premises implementation.

After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software.

Setup is easy with their support, but getting completely up and running is a differnt story. Especially in small IT companies where maintaining this software is just very small part of your job it sometimes getting complicated. Adjusting reports can be improved. A simple report where you select the begin and end date in the past is not possible.

The automation that can be performed is amazing. This was deployed primarily on Windows machines. It does an incredible job at managing updates. The recent integration of Third Wall, though rough in the beginning, has made this the most powerful MSP software.

The desktop software can be sluggish. Rolling out Third Wall was very rough. After working out all of the kinks it's makes some fantastic improvements and adds some much needed solutions. Physical machines need a display connected. This can be annoying.

What I really like the is the granularity of alerts that can be set up for customers systems. Also being able to group similar systems together makes it easy once you do the initial setup.

Omce the software is great overall The main issue we had is the learning curve curve for employees.

There are tons of features in this software. It provides a console interface with verbose information that allows a tech to do quite a bit of troubleshooting before having to remote onto the computer. You're able to run commands from CMD, view mapped drives, view/add local user accounts, and more. What I also like is, after establishing a connection to the computer remotely, you can also close the console window without having to close the remote session window.

Some info in the console can be hard to find because there is just so much information. There are two features I feel are missing from the console though:
1. The ability to view and edit the registry from the console.
2. The ability to view the file system from the console.

Provides you the tools that you need in order to streamline your systems and automate a lot of your processes as a MSP

Overwhelming for new users, need to introduce them slowly to all the features that it includes

The software is fairly easy to navigate. The system keeps Finance and Sales in touch with each other.

Sometimes I have issues with the setup of Invoices and how to change the template.

This program tells me everything I need to know about a client computer at a glance! Very easy to use and has a simple user interface!

Occasionally the software locks up and I need to close out of it and reopen to get it working properly again.

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!