--- description: Ausführliche Erfahrungsberichte zu Deskero mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Deskero mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Deskero Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Deskero](/software/91130/deskero) # Deskero Canonical: https://www.getapp.de/software/91130/deskero Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.getapp.de/software/91130/deskero?page=2) > Deskero ist ein Helpdesk-Software- und Support-Ticketsystem, mit dem Nutzer Supportanfragen für mehrere Kanäle verwalten, die Leistung nachverfolgen und Kunden proaktiv in sozialen Netzwerken ansprechen können. > > Bewertung: **4.7/5** von 112 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 112 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Deskero - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 9,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Italien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Daten-Import / -Export - E-Mail-Management - E-Mail-Vorlagen - Echtzeit-Chat ## Integrationen (7 insgesamt) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) - [IT Ticketsysteme](https://www.getapp.de/directory/3479/it-ticketing-systems/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.getapp.de/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Zoho Desk](https://www.getapp.de/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Salesforce Service Cloud](https://www.getapp.de/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Nutzerbewertungen ### "Wonderful\!" — 5.0/5 > **Andrea** | *22. Februar 2016* > > Deskero is a simple software that helped us in providing a better customer care. The interface is lean and easy to use, yet automation makes the software very powerful. The support they offer is great, incredibly fast resolution for all questions and issues, that is definitely a plus for us. ----- ### "Simplifying Customer Support" — 5.0/5 > **Yunus** | *17. Februar 2023* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I recently used Deskero for a project, and I was thoroughly impressed with its performance. The system provided a seamless experience for both the end-users and our team. The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs. The system was very flexible, allowing us to tailor it to our workflow and processes. This greatly increased our team's productivity and reduced the time it took to resolve issues.The notification system was another standout feature. We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process. This feature saved us a lot of time and ensured that everyone was on the same page. > > **Nachteile**: The chat system in particular is not as well-designed as other parts of the software. > > I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively. ----- ### "Easy to use ticketing system" — 4.0/5 > **Verifizierter Rezensent** | *30. Juni 2017* | Non-Profit-Organisation Management | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok. > > **Nachteile**: Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited. ----- ### "At last, a product that understand the importance of multilanguage customer service" — 5.0/5 > **Patrick** | *20. Februar 2019* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal. > > **Nachteile**: -Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff. ----- ### "Great App for the Price" — 5.0/5 > **Stephenie** | *18. Juli 2019* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding\!) > > **Nachteile**: The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use. > > We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.getapp.de/software/91130/deskero?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91130/deskero) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten