Deskero Erfahrungen

you can follow all the service request on the app, it is perfect for all kind of business and also easy to use

the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer.

Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.

Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.

Easy to use. Useful reporting.

Integrated hosted service
Good support

A little bit expensive

Ease of use, free for initial business.

You cannot install it on own server.

Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

Nothing yet! its great. Pricing is good and support is great.

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location.
The system is quick and efficient. Tracking a users ticket from
beginning to end is easy and shows all
responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Web Based and great customer support!

Mobile App is weak / requires move development

Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version.

Its easy too use and simple interfaces, u can create a ticket without any diffucult.

But not complete and not easy for the rest.

Ticket managing. Easy user interface. Easy to keep track of problems. Able to see what other Admins are working on.

Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

This App is very fast, simple to use but in the same time it is professional and modern.

1) Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App. 2) Often chat session not enter and remain the message loggin...

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort!

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. But maybe we haven't explore all the options yet.

I use Deskero daily and I can say that it's the best solution for your help desk!
The team that it's following the project is made up of young people that love to keep in touch with their customers.
Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions.
For the quality level they offer, the cost is minimum

The simplicity of use.
It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing

I don't like the ui colors/style,i think the colors are not perfect but this is only a little problem

In a moment you set the essential parameters and you are already operational. Good use of the masks and very intuitive use. Also the options set by default are good

The assistance work is complete and speedy.
Can give quick answers to customers in need
I would have nothing to report negative

- Knowledge Base
-Customization is easy
-Great customer support
- Good ticket managing with auto assignements

I would like to configure manual assignement of ticket that i open myself. I need the Pro version, i would have this function in the grow version