Bright Pattern Erfahrungen

Bright Pattern

Software für Multichannel-Cloud-Call Center.

Gesamtbewertung

4,8 /5
(104)
Preis-Leistungs-Verhältnis
4,8/5
Funktionen
4,6/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,8/5

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104 Bewertungen

Pedro
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Mature omni-channel Contact Center platform at the best price

Bewertet am 10.3.2023

Outstanding. Best software quality, great sales executive team, good technical support.

Outstanding. Best software quality, great sales executive team, good technical support.

Vorteile

One of the best Call routing applications in the CCaaS industry. As good as many others like Genesys.

Nachteile

It should have its own workforce management solution.

In Betracht gezogene Alternativen

Genesys Cloud CX und Twilio

Warum Bright Pattern gewählt wurde

Cost-benefit ratio

Zuvor genutzte Software

Five9

Gründe für den Wechsel zu Bright Pattern

Maturity, efficiency, ease of integration
KC
Gesamtbewertung
  • Branche: Forschung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Bright Pattern - Advanced Contact Centers made simple

Bewertet am 22.2.2017

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data...

Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers.

Vorteile

It is an extremely robust, while easy to use software.
It can handle massive telephony centers with ease while maintaining competitive telco charges.
There is an excellent in hours customer support center that has gone to bat for us time and time again.
The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign.
Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in.

Nachteile

Pricey. One of the big hang ups we have with Bright pattern is that were not quite to a place where Omi-channel telephony can be fully utilized and so I feel that I pay for my features/channels I do not use
Some features are rather rudimentary like the built in QA software, or auxiliary state controls
After hours support feels redundant and doesn't seem to reduce wait times on urgent tickets
Carrier Trouble ticket reporting can be hairy

Amber
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

BP

Bewertet am 4.12.2019

Bright pattern has its down but for the most part is it okay.

Bright pattern has its down but for the most part is it okay.

Vorteile

I like that when request come in the queue they disappear when someone is working on the request. Also that it has a trail of the completion status. The last person that worked on it.

Nachteile

I do not like the thread of the email chain for the software. It is very confusing and misguiding. I also do not like how we compose a new email. Not easy to use and take to much effort for something that should be simple. Another con is you can not revisit a case just for information after it has been closed with out reopening.

William
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!

Bewertet am 5.8.2017

Significant increase in contact rate, ease of user experience.

Significant increase in contact rate, ease of user experience.

Vorteile

I love the omnichannel support. I was able to design an outbound dialing program that incorporates telephone calls, automated voicemails, SMS messaging, and email. This approach took my contact rate from ~35% to 61% last month! I could have have accomplished this with out the creativity and expertise of the support staff, they are very knowledgeable about their product and very willing to help with solutions.

Nachteile

It seems to be better designed for a small number of large dialing campaigns as opposed to a large number of small campaigns, but this is likely an issue across predictive dialing platforms. When I am testing new campaigns that only send 100 or so leads each day, it is often more beneficial to manually dial them in 'Preview' mode rather than set up dialing rules and unique campaigns because having one or two agents assigned to several small campaigns often makes the dialer "choke" for lack of a better word. I have also had some integration issues with our CRM, but again I do not believe that 100% (or any percent, to be honest) a reflection of Bright Pattern as much as it is on our CRM software.

Howard
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to Administer and Powerful to Use

Bewertet am 14.8.2019

Helps me to provide my clients with an omnichannel​ contact center platform in the cloud that is...

Helps me to provide my clients with an omnichannel​ contact center platform in the cloud that is both affordable and efficient.

Vorteile

Rapid deployment of new routing strategies and easy integrations. I can set up​ a URL screen-pop in 30 seconds.

Nachteile

Limited to 10 global questions for quality scoring. Looking forward to the upcoming QM Pro capabilities.

In Betracht gezogene Alternativen

NICE CXone, Genesys Cloud CX, Alvaria Cloud und Aspect Unified IP

Gründe für den Wechsel zu Bright Pattern

Features and easy of use.
Sal
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Service

Bewertet am 3.12.2019

Bright Pattern is helping us with our Customer Service department. We use Bright pattern for...

Bright Pattern is helping us with our Customer Service department. We use Bright pattern for inbound transactions, such as incoming calls , emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.

Vorteile

The system was very easy to setup along with training and onboarding from the Bright Pattern team.

Nachteile

I do not have any complaints about the system as they have taken care of the requirements of my support team.

Roger
Gesamtbewertung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bright Pattern

Bewertet am 17.3.2017

Trusource Labs is third-party contact center outsourcing company. As such, we are exposed to a...

Trusource Labs is third-party contact center outsourcing company. As such, we are exposed to a number of different cloud contact center and ACD solutions. Our experience with Brightpattern has been great. We have been using Brightpattern for about two-and-a-half years now. During that time there have been a steady release of updates and improvements. Brightpattern is very receptive to customer requests and enhancements. We mostly use the voice capabilities, however we also use chat/SMS and have currently started working on integration with a mobile app. We have integrated Brightpattern with Salesforce and Zendesk. Zendesk integration was pretty seamless. The integration allows us to make routing decisions based on customer information stored in Zendesk, further customizing the interaction flow. In the end, not everything goes as planned. Questions, as well as problems have come up, and the knowledgeable support staff has always been very responsive in answering questions and resolving problems.

Vorteile

Flexible and powerful.

Nachteile

Custom reporting is a little difficult, however this is being addressed in a coming release.

Jay
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Cloud Contact Centre Platform with Enterprise Abilities

Bewertet am 17.8.2020

The platform is easy to use, easily deployable and simple to maintain. The platform is able to...

The platform is easy to use, easily deployable and simple to maintain. The platform is able to adapt according to demand and is constantly being developed with new features.

Vorteile

Bright Pattern is a fully functional contact centre platform in the cloud with the capabilities of an Enterprise Grade contact centre platform. The platform also offers many additional features that aren't as readily available on an Enterprise Grade contact centre without the use of third party applications.

Nachteile

There isn't much to dislike about the platform.

Hiroshi
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

THE BEST and ONLY ONE TURE OMUNICHANNEL SOLUTION!

Bewertet am 22.9.2017

Installation is very easy and easy to set up without any stress. System is very stable too.

Installation is very easy and easy to set up without any stress. System is very stable too.

Vorteile

Scenario builder and Omunichannel capability are wonderful. I also like SNS integration including LINE, AI Watson integration and Proactive Chat. This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily. Voice, SNS, Chat, Video, CRM, SMS, AI and ticketing system are all connected and integrated nicely so that a call center agent can easily use without any stress. I believe that this software is the ONLY ONE TRUE OMUNICHANNEL platform and Bright Pattern is very quick in integrating their software with other third party softwares. And because of that, the software is always NEW AND UPDATED. This is also one of the reasons why I like this software. Their support team is very nice and they are very quick to respond to any of our inquiries in a kind manner.

Nachteile

Pricing is not very low but reasonable because of their sophisticated omunichannel functionalities and wonderful customer support.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Robust Omnichannel capabilities

Bewertet am 8.3.2019

Very responsive with support tickets. Provide resources to help understand our business goals and...

Very responsive with support tickets. Provide resources to help understand our business goals and work together with us to help achieve objectives.

Vorteile

Support for full suite of channels and seamless ability to “follow the customer” to move between channels.

Functionality throughout the contact center lifecycle

Self-service configuration, administration tools

Efficient user interfaces for agents and supervisors

Nachteile

Would like better/easier approach to bringing existing knowledge management content into or integrated with native Bright Pattern knowledge base.

Gerry
Gesamtbewertung
  • Branche: Politische Organisation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Software that works.

Bewertet am 3.3.2021

After using several products on the market I have found that Brightpattern is the most powerful and...

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

Vorteile

The outgoing predictive dialing functionality of the software is incredibly powerful. We have the ability to make tens of thousands of phone calls within a day, while other solutions can never keep up. The representatives at Brightpattern helped set up our user accounts to be up and running in no time.

Nachteile

There are literally no recommendations I can make to Brightpattern to make the software better.

Eric
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A Bright spot in the Call Center Solution marketplace

Bewertet am 5.2.2019

We started with Aspect's UIP solution and then went to Aspect's Zipwire Product which really was a...

We started with Aspect's UIP solution and then went to Aspect's Zipwire Product which really was a branded Bright Pattern that Aspect managed. While we still had downtime and problems we found the product better than UIP. We moved over to BrightPattern and since then I've cut down my time on the phone with support and overall downtime has been almost non-existent. A great experience. Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy.

Vorteile

It is a big call center but is not intimidating and I found it very easy to configure and use. The support is fantastic and you are actually allowed to talk to people who know the product and can look at it from a highly technical standpoint. High quality and easily scalable.

Nachteile

Would like to see more officially recognized virtual desktop support. With that said we are running it on our VDI systems with no major problems.

Marianella
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bright Pattern is an excellent partner with a very attractive quality v/s price.

Bewertet am 1.12.2020

A very positive experience, because it has allowed us to grow in our business and to remain a...

A very positive experience, because it has allowed us to grow in our business and to remain a benchmark in the market. We have the peace of mind and support of Bright Pattern in our operations.

Vorteile

Quick and easy implementation. Very plug & play software, 100% omnichannel. Very powerful and simple to use. Great stability.

Nachteile

Everything is positive about Bright Pattern in relation to the other alternatives on the market.

Cody
Gesamtbewertung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bright Pattern brought us the ability to have complex inbound IVRs with fairly simple setup.

Bewertet am 24.2.2017

We use Bright pattern to handle our complex IVR Scenarios that include interactions, lookups and...

We use Bright pattern to handle our complex IVR Scenarios that include interactions, lookups and writing to external sources, interactions with callers, and different routing depending on call scenarios. It plays a crucial role in our day to day business as it helps us to collect data as soon as the caller enters the IVR.

Vorteile

It has a flexible IVR that allows us to handle complex inbound scenarios and is fairly simple to use and change.

Nachteile

Salesforce.com integration works well as long as the call was initiated or received in Salesforce. We would like to see stronger integration for OB and IB calls not initiated or received in Salesforce.

Jessica
Gesamtbewertung
  • Branche: Personalwesen
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bright Pattern cares about their customers

Bewertet am 28.2.2023

Vorteile

Bright Pattern, from the level one support to the CEO, cares about their customer. They are always driving customer satisfaction. The product is able to grow with your organization.

Nachteile

There is not something I like least of the product.

Kristen
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very good, the customer support is amazing. They are always there if we have a question.

Bewertet am 29.6.2017

Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind...

Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals.

Vorteile

Excellent Customer Support- for implementation, ongoing support and enhancement requests Concurrent licenses and not being double charged by channel, integration with Zendesk.

Nachteile

I wish that chat was a bit easier to customize through the admin console, instead of having to update the code. (text changes for ex.)

Tripp
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A very easy deployment and great capabilities

Bewertet am 27.2.2017

I recently deployed this software for an outsourcing firm. They were able to deploy it in service...

I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy. Someone with basic technical understanding could deploy a fully-featured solution easily. From signature to the phone ringing was under three weeks for a complex application.

We have been well supported by Bright Pattern both during the implementation and beyond. The company is well organized and has a solid plan for future enhancements, including reporting.

I would not hesitate to recommend Bright Pattern to other clients of mine.

Vorteile

Ease of Implementation, Built-in, robust features, support during implementation. The cloud-based service has eliminated the need for in-house support of legacy hardware, giving us more agility and ability to scale.

Nachteile

The email handling capability is not one-size fits all. We had very specialized needs and it did not make sense to migrate that into Bright Pattern. Reporting is good but is being improved

Sonny
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bright Pattern User Review

Bewertet am 25.3.2015

Vorteile

On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running.

On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training purposes.

Customer service is very good. The staff is very knowledgeable, and is very responsive to questions and requests.

Nachteile

List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to lists during live campaigns.

Tom
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Solid Omani Channel-Pro-Grade

Bewertet am 24.2.2017

We use BP everyday to route calls between the US and the Philippines. Solid system with no...

We use BP everyday to route calls between the US and the Philippines. Solid system with no downtime. I have been in the business for a longtime. Professional grade.

Vorteile

OmniChannel. Cloud but built by serious telco engineers.

Nachteile

reporting suite - interface looks old. New one coming

Koletta
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Bright Pattern Review

Bewertet am 11.4.2019

Vorteile

The software is easy to use and navigate.

Nachteile

Sometimes the calls are dropped and at times you are unable to answer the call.

Mike
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 0.0 /10

Another half-baked dialer

Bewertet am 10.8.2018

I am an end user with 20 years experience on many dialers. This seems like an unfinished product....

I am an end user with 20 years experience on many dialers. This seems like an unfinished product. It works but lacks many common features found in other systems that have been around for several years.

Vorteile

Hot-key dispositions. Nothing else. Its simple boring interface lacks any real "likeable" features. The design team would benefit from the experiene of an end user. It doesnt seem the designers ever spent a day on a dialer.

Nachteile

Can't go to "not ready" or "break" when the que is full. Calls keep coming. No "wait" or "standby" mode while dispositioning last call before a break.

Loris
Loris
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Weiterempfehlungsquote 10.0 /10

Bright Pattern Flexibility

Bewertet am 23.2.2017

As an IT consultant, I recommend contact center solutions to my clients. There are a number of...

As an IT consultant, I recommend contact center solutions to my clients. There are a number of excellent contact center software solution providers, all with high reliability and ease of use. I highly recommend Bright Pattern because as a company I know when they make a commitment they won’t let my clients down. The Bright Pattern team I work with is very sharp and creative. It is refreshing to work with professionals.

Vorteile

Excellent multi-channel applications

Nachteile

They need to continue to build out their offering.

Erika
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Friendly

Bewertet am 11.4.2019

My overall experience is a very good one. There is no headache here

My overall experience is a very good one. There is no headache here

Vorteile

The software is very friendly and it helps me to give the homer's all the information that they are requesting

Nachteile

Sometimes my answer button does not comes up to answer an phone call

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Smart softphone VoIP provider

Bewertet am 9.1.2019

Cost effective product. Helps in managing some of the core call centre tasks which are otherwise...

Cost effective product. Helps in managing some of the core call centre tasks which are otherwise difficult with other apps

Vorteile

It's predictive soaking technology turned out to be very effective for my organisation. It's versatile system and has a helpful virtual call back queue integration.

Nachteile

Call drop, technical support, API documentation are some things that need to be worked on.

Damien
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Works Great

Bewertet am 30.11.2018

It's beemn awesome

It's beemn awesome

Vorteile

The ease of use for user and the adavance option for manager/supervisors

Nachteile

Not sure, really haven't had issues while using it, it's pretty east to use