Been using Acuity for several years (3+) and continue using it for schedule consulting meetings, strategy sessions, meetings with customers, etc. It would be a lot more difficult to run my business without Acuity. Sure there are other tools, but none of them compare to Acuity in easy of use and feature set. I could've gotten a lifetime deal for $50 to one of their competitor recently and save hundreds/thousands of dollars over the next few years, but it had terrible UI and wasn't worth it. Continue paying Acuity monthly, it's worth it.
It has everything you need for scheduling. It integrates seamlessly with my Google Calendar, so it pulls my availability from calendar and updates calendar with appointments when they get scheduled. Makes my life extremely easy. Plus, it sends out reminders to people - email and SMS - to make sure they show up for the meeting. I have multiple calendars for multiple things, all work well together with my Google Calendar. The scheduling page the users see to book an appointment is by far the best one out there. It's easy to use and understand what's going on. I don't like scheduling meetings with other people that use other scheduling tools, so convoluted.
Only thing that I thought would be nice that I haven't seen done yet is being able to specify a number of appointments available per week. So I have time available from 10am - 5pm Mon - Fri, so anyone can book an appointment. But I would like to limit bookings to 10 appointments per week, regardless what day/time they get booked. So after 10th appointment is booked, the whole week becomes unavailable. Other than this, everything works great.
Overall, our experience has been great. The customer support has been top notch, there are integrations to most of the apps we use, and this seriously probably saves us 4-8 hours per week.
We have 6 different team members. Most of the time, 2 or more team members will be involved with a client at a time. Before we were trying to juggle times back and forth on Outlook using scheduling assistant, which doesn't work if the client is not within your outlook network, which they never are.
Also, we used to send a long list of meeting times out when someone would request an appointment. We would wait until we had a handful of appointment requests before sending them out because it was so labor intensive to do so.
Our reminders have never been more helpful to our clients nor more consistent.
We have run across some training hurdles, especially when using "blocked" times vs appointments. For one, blocked times do not actually transfer to our calendars on Outlook. Also, if someone has multiple calendars, for instance we usually have 2 team members in every meeting, and the team pairing is not always the same, then we have to remember to block off time on every calendar that team member is associated with.
Also, I still do not know exactly how the locations function works. We have 3 different offices and lets just say we've manually changed our reminders to spell out the address and have different appointment types titled with the correct location.
Lastly, our team has found the mobile app to be inconsistent at best. We have used both the Android and iOS version of the application and feel like we cannot rely on the information we see within the app. Appointments on the same calendar always work, but when you have an appointment on one calendar that also blocks off time on other calendars, the reliability has been spotty and multiple times we have had to go back to our clients and request a new meeting time.
When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business.
Potential customers rightfully have an expectation of getting in touch promptly before moving to contract, and the back-and-forth e-mail boogaloo was not a fun dance for anyone. I even hired an assistant for a short stint to manage my calendar but spent more time managing her then I did getting my calls scheduled and followed up on.
Enter Acuity Scheduling (trumpet blast here)! Setting Acuity up was a snap for me, and because I know how to code, I was able to customize the look to mimic my website and serve as a branded landing page. Leads were able to schedule and reschedule themselves on discovery calls; New clients could gain access to my calendar to book time with me and complete needed paperwork.
It has absolutely increased my revenue, fostered great communication with incoming and current clients, and saved me money on outsourcing the bulk of my administrative needs. The few snags I have run into were quickly addressed by their friendly team. I can't recommend them enough!
Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type.
I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website.
I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses.
The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser.
I absolutely love the ability to have my clients pick their own appointments. There’s been more than once when I had a client who had such a busy schedule that we couldn’t pinpoint a good day for their appointment over the phone. I just had them go in and pick a time and write themselves in! It saved me so much time so that I was able to focus on other clients. I was also able to share calendars with my co-workers so that everyone had the correct schedule. I just really wish that there was phone support just in case something did go wrong with us trying to figure out all of the features. Hopefully, that will change in the future.
By far, the best feature is the ability to have clients schedule their own appointments. As a busy person, I don’t often have the time for the back and forth of scheduling a client. With Acuity, they can look at my schedule, see when I’m free, and then put themselves in wherever it’s convenient for them. I also like that the calendars adjust for time zones. This is helpful if you have clients all over the country yet don’t want to have to figure out the time differences. The tutorial for Acuity was very informative and made using the program a breeze. Having the calendars sync up for groups is also very handy rather than having everyone input the info individually.
Sometimes, there is such a thing as too much. Acuity has so many features that it’s overwhelming. There is no way I could use every single feature, so it seems like overkill. It’s also made even more difficult because there is no phone support. If I had a number I could call, perhaps they could explain to me what each of the features does that way I’m not so overwhelmed. Phone support would also be handy in case something breaks, most likely from trying to figure out the different features. With something as important as your schedule, you need to have almost instant solutions, and lack of phone support means you have to wait to get a response, which costs time and money lost.
Ability to seamlessly manage multiple calendars, have ready access to calendar, client details and historical data, and access information remotely, but also securely!
I was looking for software that A) Had the ability to seamlessly coordinate shared appointments across multiple calendars B) was REALLY easy to use and C) was HIPAA compliant. I couldn't easily find the dual calendar feature, and contacted customer support before I moved on, their executive was AWESOME. He understood my question (not easy!), pointed me in the right direction, set up the behind-the-scenes setting that I needed, was super helpful, and made me laugh. I've had a month to play with the software, and I'm really appreciating the features and ease of use. We don't use any of the customer-interfacing portion of the software, nor have we dabbled yet in the integrating of billing, but the core client/calendar management features have been SO great. I also really love the corporate culture of Acuity. Their on-screen prompts, quirky sense of humor, and human element (go read the bios of the employees), make me want to be part of their team. And their commitment to super-serve their clients made me feel like I was the most important client in the world, even though I was just one tiny little trial client checking them out. Finally, no matter how much I liked the product or the company, it would have been a dead-end if I couldn't ensure HIPAA compliance for our data protection and client confidentiality. Great features, robust security, and amazing support - all I need now are flowers and chocolate!
Well, apart from the fact that the one required feature I need (HIPAA compliant security) is only available at the highest paid level (regardless of what other features you may need), there's only one software challenge I've encountered. The daily calendar - where I can see one or all of the individual or shared calendars, is very useful - I can easily see open appointments as white space, so "at a glance" I can see what is available in an individual's calendar. The WEEKLY view, however, condenses the days' calendars, so it only shows the currently filled appointments and removing white space, making it difficult to visualize open appointments across multiple providers' calendars at one time. I have partially overcome this by creating color coded appointments for each provider (even though it's the same service), so that i can at least see quickly the volume of appointments by color. But the weekly calendar really only works effectively for me when looking at one provider's calendar at a time. There may be a way to customize the weekly view that I have not yet discovered, or a way to color-code the calendars rather than the appointments, worth an email to Shane in customer support, but regardless, not a deal breaker for me!
The developers seem to know what's happening in your world before any other calendar software seems to. I've tried a lot of them to find the perfect combo, and Acuity (even though I have a lifetime subscription to Book Like a Boss) has been my staple for 3+ years or maybe even more. The best thing about Acuity is its flexibility to adapt to your business, rather than forcing you to change your processes to suit it. If you want a subscription business that offers a certain amount of calls to your community each month, you can do that. If you wanted a storefront where people can buy and book as they please, you can do that. And all the little extra thoughts on the calendar, like blocking off time, and keeping only the right amount of appointments available, and adjusting your calendar availability quickly and easily. It's just so well thought out.
I would like to see their designs brought into the future a bit more. I find the storefront a bit dated and as such have always avoided using it even though it would have saved me a lot of time. I also find some of their extra-fancy features have unwanted side effects at times. For example, there is a genius new feature where Acuity will only let people book appointments next to each other, so you don't have big gaps in the day. However, for someone like me that has to have different blocks available for timezones, it confuses Acuity and thinks that things I want available shouldn't be. So occasionally with features, it's not quite as smart as you want it to be.
On the hunt for a 'good' scheduling software I tried out many free trials, and among those Acuity stood out. Acuity seemed to be the only software I could find that allowed me to customize different appointment types to my needs, without compromising the ease of use for my clients (e.g., simplicity and ease of use). I was able customize my automated reminders/confirmation emails AND text messages for each appointment type which was not available with all softwares (text message reminders, personally, has greatly decreased 'no shows'). The confirmation emails and reminders also have a re-scheduling button, which helped the hassle of dealing with rescheduling emails. Another selling point was the ability to sync Acuity to google calendar. On the user side, this allowed me to set availability based on my google calendar availability, and also see my appointment in google calendar. For clients, there confirmation email allowed them to add their appointment to google calendar. In summer here are other reasons why I chose Acuity: client scheduling is ascetically pleasing and super simple, ability to create multiple different appointment types with different features (e.g., intake forms, availability, duration, reminders ect.). This review is based of the feature I needed from Acuity, although Acuity has other really great features I plan on someday taking advantage of such as Rooms and Resources---great aspect to the software.
The overall con of the software is I found there to be a slight learning curve. Personally, I would say I am pretty tech-savvy and have some programming experience, so scheduling software should be pretty straight forward. However, I did run in to some trouble when creating appointments. Here are some examples: there seems to be a couple ways to set a particular setting such as the start time of the appointment and the amount of clients who can schedule the same appointment--both can be set in the calendar availability and specific appointment type availability (wonder which setting overrides the other??), still have not figured out how to have different appointment types on the same calendar with the same availability that CAN BE be scheduled at the same time without being considered 'over-booking' (solved this by adding appointment types to different calendars in Acuity), customer support pages videos seemed to be based on a later version of the Acuity so are not very helpful. I also have a suggestion based on the intake forms--The forms are useful, and a good feature but it would be nice if the form included some display logic like other survey platforms. For example, I ask clients if they would like to receive cash or gift card compensation. If the participant chooses gift card I would like another question to display that asks if they would like a gift card for amazon or wawa.
How they won me over? Good Program AND Fast Service.
Quick email replies with well-written explanations supported by a picture, video or animated screen capture. What else can you expect from Technical Support Team?
It is all there. If you value your time. you don't need to search online anymore. Trust me. Sign up for their service and test it yourself; 14-day test period is absolutely free and FULLY supported by Acuity Scheduling staff.
I have switched from paper daily planners to software back in 2012. As of the time of this review, it's been over 4 years and I have changed software providers 3 times. Well, actually 4 times - because I'm moving again! This time though it looks that I have found what I was looking for Acuity Scheduling.
First, I have adopted installable software . It had good doc's to assist the installation, but the backup had to be done manually, through Windows file structure. Once during the process, something got corrupted and I could not recover from it. The company programmer was able to get most files back but not all. It crushed one more time after that, with corruption in password file. Decided to change.
I switched to online booking system based out of UK.
Software was really looking good at first, but turn out it was written in very messy design, difficult to set up and configuration of it took over 6 weeks to make it work the way I wanted.
Changes were partially due to the UK English with a lot of British way of describing things. The cost wasn't bad.
Shortly after I've renewed it for the next year and made the payment they refused to service me because.... I have asked too many questions. Yes, I received email that they don't want me as a customer any longer. They refunded my payment for the second year and cancel my account with 3 days warning. Next I have decided to try another online serviceAppointy. Program isn't to bad, but the service meh, - so-so. I had to deal with a salesman who was making it difficult, but then his manager (who I guess was monitoring the email exchanges), at 2 different occasions, he got involved and make things happen. I wasn't emotionally attached to them and started to look for alternatives. Found few options, tested 4, and decided to go with Acuity Scheduler.
Acuity Scheduling gives me almost all that I need, but what I REALLY like, is the Most Responsive Service that I have ever had.
Quick support service - priceless!
Unlimited customer intake form customization!
Easy to use software.
Could expend a bit more in customization to implement descriptions of repetitive tasks/procedures, that businesses perform for their customers. i.e. If gas station employee has to write about what he has done for every customer during his shift it would be beneficial for him to have a field that he can select saying; fill up gas tank or wash windshield or pomp all 4 tires.
I was hired on to provide free technology tutoring/help to the public through my public libraries. I needed something where I could schedule myself and others between multiple locations easily and in a way that I could see who I've got when. Traditionally they used paper signup sheets and or calendars and maybe a personal digital calendar or something but nothing fancy and totally manual. As a techy, I hated this idea and decided to look for a website that could help me automate the signup process. I originally tried Google Forms to gather bulk answers like "what's your name" and "what do you want tech help with" and "when do you want to book your time" and it was ok, but Google doesn't have scheduling built in and I needed to use third party add-ons which then had full access to my google drive and even then it didn't work very well at all, it was a pain for me, the customer, and the library staff who needed to be able to confirm appointments. So I went searching for websites that would do a better job and I found quite a few, picked some that looked good (many were obviously not going to work for what I wanted/needed) and signed up for 4 or 5 sites. I thought I found one that was great, I was using it for a short while but then kept running into issues and the support wasn't great. I decided to start testing out my second pick, AS, and at first it seemed a little to easy, but then I found some of the extra options and realized how they have the site setup and from there it's been good. I'm quite picky and demanding at times, even when I know there's something a system can't or won't do, I'll still ask the support team if we can do it and ask for work-arounds etc. to do something similar, partly so they know it's something people want. The support here is great (unless you work weekends, that's the only reason I removed a star) even though they're e-mail only (again, as a techy I don't mind) they do respond quite quickly. It's a small team but over 50% of staff is customer service based on their website. I've been told that the top 2 paid accounts get live chat support as well, but again only on the weekend. I have no need to accept payment but again I did need multiple "calendars " for each location, however, there is another way around that if you don't mind a couple of things being shared, which in my case is not an issue at all, so I was able to do everything for free. I can see it being VERY useful at a business level with a paid account. Thanks.
That I can do almost everything for free. It's also easy to use. And the staff are really nice and helpful. And they have decent promos on now and then it seems (like for writing a honest review).
No weekend support.
Also, to get multiple calendars, I need to pay :( That won't be a con for most people but in my situation it was.
I use Acuity for all of my scheduling needs with clients. From what I have researched, Acuity is the best all-inclusive appointment management program and has extensive features and integrations included that other appointment software does not have. You can have a very basic, bare bones setup or you can really dig into the backend and customize it endlessly. I love that I can create custom confirmation emails, separate products, group classes, take payments through Stripe or PayPal and that my clients get a reminder email before their session. The benefits are amazing!
My favorite feature about Acuity is the overall ease of use. It is not complicated to manage for someone who isn't too tech savvy. It has easy to understand instructions, modern and clean user-interface and even a little wit and personality thrown into the design, which makes this software completely unique. I know that anyone looking to manage their client appointments will be more than satisfied with the benefits and features that Acuity offers as I have referred several people including real estate agents, personal stylists, web designers, interior designers, pet sitters and business coaches. The platform is so flexible and so customizable that there really isn't anyone who can't use it for their business needs.
There are even intake forms that can be individually assigned to an appointment type, which helps streamline my process of taking on new clients. I love the fact that I can create "Add-on" for specific appointment types if I want to offer an additional service, and the fact that I can hold a customer's credit card with or without charging. Like I said, there are numerous options!
The last and most important benefit is that Acuity enables an easy embedding for your website so you can maintain a professional look while keeping your customers on your website.
The only thing I can think of that I would like is to have intake forms that provide IFTTT, meaning that I could create questions that only show up if a user selects a specific response. The intake forms are great for the information that they do provide, but they could use a little upgrade in my opinion.
Overall, it's perfect for us. It's everything we need in our scheduling software and it helps tremendously to have an embedded feature to embed on our site without having to redirect customers. If you need to modify the scheduling page in any way, you must do it through CSS (no HTML available). So, if you aren't a computer scientist, you may have trouble customizing some of the page (colors and wording is customizable with a click of a button). A couple of issues I have is 1) no re-direct feature. For example, if I wanted my customers to open the scheduling page in a new window instead of on my website, they see example.acuityscheduling.com but they should see is example.mydomain.com. I think it's called domain mapping? It would be a great feature to have our page with a custom url (not one with Acuity Scheduling in it). Another issue.. 2) payment methods are EXTREMELY limited (just PayPal, Stripe and Authorize.net). There NEEDS to be more payment processors.. seriously.. Also, 3) If you have Stripe connected, you may have PayPal connected also. If you have PayPal connected, you may have Stripe connected also. But, if you have Authorize.net connected, you may not offer PayPal.. it makes no sense why this is and will be very frustrating for Authorize.net merchants using Acuity Scheduling. Another problem? No customization of the checkout. If you need to change the wording of the payment page, you can't. Why? I don't know but I am upset about this. BIGGEST PROBLEM AMONG THEM ALL -- there is no way for your client to schedule more than one service at a time. Yep.. you read that right. They can schedule the same service as a repeat but there is no way for them to book multiple service in one appointment (on same nor different days/times). It's bad.. so, my clients have to book multiple appointments for multiple services and times and it's just a huge mess. A real inconvenience. Is Acuity Scheduling worth the price? I suppose (there is a free version available but you are very very very very very limited). There is some work to be done, some upgrades and features that need to be placed before this is considered "Great" or "Awesome". There is a lot of things that this company can do to make this better and I am not convinced yet that they are even considering upgrading. Step up to the plate and upgrade your software and you have a homerun. Seriously.. maybe a grand slam. So far though, it's a single (or a walk) =(
Hi Daniel -- thanks for writing this review, and glad to hear that Acuity is perfect for you!
Just a couple things to clarify...
* Quite a bit can be changed with your colors, logo, and adding extra formatting all without CSS. That's just an extra bonus for especially techy people to totally revamp the look of their rescheduler.
* You can also embed the scheduler directly into your website. That way people can stay on your domain and completely book their appointment from within your site instead of going off to Acuity.
If you need a hand with that, our developers will even embed the scheduler into your website if you ask.
* Scheduling more than one service: you can offer that with add-on services. Under Appointment Types head over to Add-Ons then you can set up which services can be booked with which other ones.
For example, that can be used so if someone is booking a Haircut they can also add on Coloring and book both services at once.
For the record, I really like Acuity Scheduler - and while the customer service is only during the week, for the cost/value makes it understandable of why that is, and honestly - its never been a problem to wait to hear from someone till Monday. I have been using it for our studio for the past year. Started from scratch with very little capital to open our doors, and Acuity made it possible to be in the 21st century and keeping our schedule clear, and concise.
If you're a small new business, you can not go wrong with Acuity Scheduler! It is easy to get started, book appointments, make gift certificates, add in discounts, connect it to apps such as Quickbooks, MailChimp, Constant Contact - and many others. If your a wellness worker, THIS IS the only low cost small business scheduler that offers HIPPA compliance! Our clients like the view of the site, intigration tools and SEO markers for web sites - its all there!
There are going to be problems with every program - but having a small studio that we share, it would be nice to see a wait list for clients when we are totally booked out.
I needed a program that was HIPPA compliant - which is why I went with Acuity - but the forms are chunky and hard to manage. Clients don't like the way that they read - and I know that they are long - but acuity makes them seem even longer - which equates in people only doing half of the health intake forms. Also, they limit how much you can put into a section. It would be nice to expand a section, make it a little longer to read, but a simple yes or no question at the end to make the document seem less lengthy.
It is hard to make a change to an instructor if they have a sub come in to teach the class - while it does not happen all that often, attaching the proper instructor to the class at the last minute would be a great benefit so that the participants know who is teaching without having to pretty much re-write the schedule and re-book clients into the changed class.
Better integration with our book-keeping system - while it transfers over fairly well - differentiating tips, the use of passes (Acuity uses 'codes' for passes) showing the discounts as line items would be extremely helpful.
I was so excited about getting a scheduling system for my private practice. My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed. They either didn't have customization options (which was VERY important to me) or they simply didn't work. Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to. I found it with Acuity though. I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business
Besides the obvious, most important piece: it actually works (others did not), here are some other key pros.
So much customization. I'm astounded at how much you can modify the client's scheduling page. There's the root code and table(s) to actually get the job done but, on top of that, you can customize everything around it: the wording, the look, the buttons, the colors, the options, etc. The wording was especially important to me. I prefer that the scheduling system gives off a feel that is congruent with the rest of the business.
Clients have the option of creating an account/password if they want to manage all of their appointments. Everything syncs immediately with my personal google calendar. You create your blanket availability but then you can also manually block out times. You can 'pad' before and after appointments to make sure you're doing all you need to. You don't have to, but you can create different appointment types with different settings. You can also create a 'class' / 'group' and allow clients to reserve spots.
The other crucial part for me was the client-emails. Some of the systems provided little to no customization. They were basically going to talk to your clients however they felt like. You can customize all of it with Acuity. You can word the emails the way you want to. Clients get confirmations when you schedule something, cancel something, etc. You can choose to get a copy of the emails that are sent to clients so that you know exactly how it looks. You can even add a custom note (in addition to the original custom email) so that it's two-fold customized to that particular client for that particular situation.
In case I haven't been clear: it's the customization that is so crucial to me. :)
All this in mind, it's actually cheaper than many of the other systems. And I want to emphasize one more time: not only is the customization crucial, but other systems flat out didn't work. The actual coding seems so solid here.
This isn't a con - it's just an unknown. It's a new practice and I'm the only staff. Once there are other service providers, I don't know how well Acuity will flow with that. Considering the solid coding that they seem to have, I'm guessing it will work very well (with a lot of customization! haha) but I thought it's fair to mention that I'm not aware of how well the system works with multiple staff members.
One other tiny piece of con: how the actual system looks from the inside (on our end). It's not aesthetically joyous but I didn't buy Acuity as a piece of art that I can gaze into with a glass of wine. So I don't care that much. It works. And it lets me customize it so it integrates with my business and provide consistency and function for my clients. I love it and am relieved to have it.
Acuity Scheduling continues to improve. It helps my business to run smoother because I do not worry about sending appointment reminders, sending payment requests, or following up with clients. The software does it for me. I am able to block out time slots when I'm busy and add in time when I need a buffer after each client. Acuity Scheduling is fantastic for consultants, entrepreneurs, teachers, life coaches, and freelancers.
-I can embed my schedule on my website.
-Acuity gives me a personal link per my schedule and/or per each service. I am able to send the direct link to clients.
-It is easy to set-up, and Acuity allows for multiple calendars and multiple services.
-I can group my services and offer add-ons for an additional cost.
-Acuity sends reminders to my clients, confirmation emails, and a thank you note to my clients.
-It syncs well with PayPal and Stripe to accept payment from external vendors.
-It also allows me to make packages, gift certificates, and coupons to offer to clients.
-Acuity is very customizable; I can input my logo and change the colors on my calendar to indicate certain services and times.
-When clients book, I can include a form that I would like for them to complete before submitting the booking, which allows for me to ensure that they read my terms and conditions and to ensure that they are a great fit for my business.
-The mobile app is just as great.
-The free subscriber options are limited. You will have to pay to get the full service, but you cannot pay to add-on single aspects of a service.
We are a small consulting practice, and have been working with Acuity for quite a few years now, before that we had experimented with Supersaas etc .., but nothing came close to this solution. It has literally transformed our business - before there was a lot of back and forth with phone calls and SMS etc, and pen and paper based scheduling and cancelling had a cascade of problems. We are so thankful to Acuity - it has taken out the Pain of Scheduling - and akin to having a secretary 24*7, we have been able to focus on our business, nationally and internationally. The Free Plan is Great (Please don't ever take it out !!! ) - the Clients are very appreciative with the features and ease of booking. Please keep up the good work.
Highly Customizable, and we are also able to have better control on the Time Slots allocated, blocking off days and times, intake forms help a lot, lot of flexibility built in, constant updates on new features, and also constantly evolving and getting better. Lots of tools to integrate with our website and options for different calendars, Buffer time slots, ability to give more comps to customers, Decent Customer Management. Time Zone Ca lenders etc
(For India) - Price Barrier (Converting to our Currency), Not being able to integrate payments for Indian Businesses. Could have better Customer Management - such as dash boards, assigning customers to groups, business or time spent per customer or based on type of appointments etc. (Some thing like Toggl). Multi Lingual Support for few Basic Indian Languages would help us out more.
overall, i’m about 75% happy with acuity so far and i will continue to look for better ways to advance my business! (by the way)i am still trying to find text alerts for new appointments. so i can be notified when someone books.
what brought me to acuity was the flexibility in the client view. being able to categorize and organize services was extremely important to me! also the simplicity of the client view makes it very easy for my clients to quickly pick what they want and get scheduled in faster.
two things i really really did not like about acuity.
#1: no customer service: i emailed customer service when i first began about how confusing the admin (set-up) screens are. (i guess you are trying to update the interface, it still is horrendous either view i use) the rep emailed me back and simple stated (in a nutshell) acuity isn’t for every business so you can cancel before your trial. like this is my business and my clients! and i can not afford
to switch back and forth between sites. if i have a problem or a question i would hope to have a customer advisor who will go the endless mile to make sure my business needs are met (one big reason i will miss squareup PHONE customer service) you feel so much more comfortable when your talking to a live agent! now i read where it stated you were trying to keep cost down and blah blah but come on these are NOT personal schedules these are BUSINESSES! and we sincerely need that level of communication to be successful. (chat, call me back.. ANYTHING!) i also thought having the paid advisors (all of which start out at 100/hr for a phone call) was just an insult to the face especially when most issues stem from your site. (i am still learning acuity and i will keep trying to navigate it best myself but i’m not sure i would advise businesses similar to myself to use your interface unless they are tech savvy, independent, and established.
#2: the look of the interface (admin view)
Web developer recommended this software as good and as one that integrates with QuickBooks Online and Authorize.net credit cards. To the best of his ability he was correct. Boy, was he sorry that he believed these integrations to be implemented. The time he has spent trying to make this work has certainly made my project a money loser for him.
So lets get started with the problems. The credit card for on-line booking sends out a transaction. Fine. There is an option for the customer to leave a tip. If they do, the fun starts. The entire charge goes out to Authorize.net; Acuity reports that the transaction was for more than the massage cost and that the overage is a tip. BUT Acuity sends Quickbooks a transaction for just the cost of the massage! So they misreport the transaction to my accounting software and, therefore, cook my books. I then have to go back to the Acuity record, create an invoice in Quickbooks and receive the the money. So the entire automation procedure is essentially worthless. I just want the entire transaction to come over to Quickbooks; I will gladly call the overage a tip in a split transaction. Their support has no intention of fixing this.
(2) The email notification to the therapist about a scheduled massage gives the therapist the email and phone of the client; I do not want to broadcast this info and want to control what information from the client goes to the therapist. Privacy issues abound. Their support has no intention of fixing this.
(3) The intake form sucks. Massage intake forms need drawing areas to highlight "avoid" and "focus". All clients expect this and are comfortable with this. Some clients can't even describe the area where they do or don't want work. Acuity support has no intention of fixing this.
(4) The menu of services cannot be customized. The look is clinical, blah, and confusing. Acuity support has no intention of fixing this.
(5) Acuity is a double booking nightmare! Hard to describe but here goes. Therapist A does single massages and also Therapist A is part of a team for couples massage. Her team can block off time in Therapist B's presence in the team. But Therapist A & B are considered different therapists as individuals. So there is no way to have Therapist A be booked for a couples massage and show on the schedule as to unavailable for an individual massage! Acuity support has no intention of fixing this.
Good interface; available on a variety of platforms. Almost does everything well.
Smiley face options for support mood! ARE YOU KIDDING ME? Brain dead support vision and zero "we'll get right on it" attitude.
I was having a challenge I think many of you experience - the ping-pong scheduling game. It goes something like this: I need to schedule a day/time with a business partner or client so we send emails back-and-forth giving our projected availability which inevitably changes between the time I sent my email and when they reply. This ends up going on for several cycles until a mutually agreed upon date/time is found, more than likely weeks after the initial ask. What a waste of time! I was informed about Acuity Scheduling while I was presenting at the California Placement Association's southern regional workshop, and I decided to look into it. As a Solopreneur, I have to choose my investments wisely, so I was happy to engage in the 14-day free trial. It ended up being a much more robust scheduling "service" than I could've wished for. The aspects I found most helpful were: the ability to sync with my iPhone calendar (which becomes my "master" calendar by default because it's on my phone), the ability of email reminders being sent to me and the person who scheduled a meeting time with me, and the ability to create different "groups." The groups feature is helpful when you want to distinguish between a client, a colleague, or a friend. I did have to enter my availability in a couple of times while I was going through a learning curve, and I think as a general usage "limitation" (it would be great if you could "copy" an existing calendar for one new group, and then add or delete availability blocks accordingly). There are 2 different calendar types - one where hours are set, and one where they fluctuate, so it's the latter that I've been engaging with, and for that reason, creating your availability for multiple groups may be a bit more "clunky." Despite that, I've created four (4) different groups with 2 different hour structures, and it was working fabulously! I did think I could live with the free version of the software, but the loss of the calendar sync feature is the biggest reason I've now decided to make the $/month investment. When trying Acuity Scheduling out under their free trial, really get into as many of the features as applicable for your business so you can make an informed decision about a future investment. In doing so, you can be certain of your choice to invest in this very useful scheduling tool.
Mostly User Friendly, Syncing Feature for Multiple Calendars, Creating Multiple "Groups," & Email Reminders
Groups: when you're schedule varies, you need to add in your availability all over again; no option for a 'cut-and-paste' from an existing group's calendar and then add/subtract time as needed.
Once I set up my questionnaire and determined my schedule and link name, it really was good to go. I've shared it with a variety of potential clients with no complaints so far as to issues using it. I look forward to getting to know the tool even better so I can hopefully streamline things even more. I believe it will integrate nicely with a WP site - according to my designer - so all the more reason to stick with this one.
The best thing about Acuity to me is how easy it is to incorporate into my business process. I can easily update my daily schedule before I share the scheduling link with a potential client. I was able to create a questionnaire used within Acuity, and I can just add the link to my site for people to use when they are ready to schedule a meeting. Plus I can customize the link with my business name. And that's just using the free version. I will upgrade when it's time and I anticipate it being even better when I do.
Because I am not yet using this daily, I don't have any complaints about this tool as of yet. There are all kinds of little things I'm not even using yet and the price is right even to just try out the other features. What's not to like?
Hello, I'm Kayli Howard, I appreciate this opportunity!
I love the system that has been set up through acuity scheduling. I am a millennial cosmetologist so I am looking to start a clientele base online. This website has provided an awesome, easy going system to help me get there. Especially with the features geared towards appointment confirmations and direct deposits! I am able to eliminate the stress for my clients because they can easily access my schedule, pricing and set an appointment within a few short minutes! I am in love! Acuity Scheduling has provided features I would not have thought of on my own or think I needed. Such as intake form questions, this way I am able to align with my clients needs before they sit in my chair and that is great customer service! I am able to connect with my clientele base through your system without having to complicate our daily schedules. Because I know what a hassle it can be too get a hold of your busy hair dresser. Thank you Acuity Scheduling, I will share your company with my fellow cosmetologist!
What I love most about this software is the direct deposit feature. As a cosmetologist, it is well known in our industry for clients to book an appointment but never make it to their appointment. There may be a few exceptions of clients who will contact their hair dresser to cancel or re-book but 80% do not bother. As a cosmetologist, we would wish for a better way to take control of securing our appointments and not allowing clients to fill up a slot they do not wish to show up for. With the direct deposit feature our clients are 90% more likely to show up for his/her appointment because they have already placed money down. Now that is how to build a clientele!
What I like less, and I may be wrong, the inability to post our best work on the scheduling. Maybe this is an available feature I have yet to spot (because you have so much too offer!).
Our Sales team immediately improved their productivity and we improved the rate at which we successfully engaged with customers who visited our website. Can't ask for more than that.
I'm pretty impressed at how flexibly this scales to additional sales reps on my team, while seamlessly integrating with third party services like GoToMeeting.
The depth of clever and little niche features for the price you pay is excellent value, and the tight integration with a wide variety of the different services we use (G Suite, GoToMeeting, Google Analytics etc) is pretty amazing.
Acuity seem to listen hard when you request features, as I've been notified on multiple occasions when features requested in the past have been rolled out at no extra charge.
The customer support team are deeply skilled with their product, and always have substantive recommendations to solve for my specific goals when I reach out.
As someone with a background in Business Analysis, I can appreciate the deep skills of the Acuity staffer(s) that write the online help article, as they are consistently and surprisingly comprehensive.
Overall, this is a great beginner tool but not without its drawbacks.
There are a few reasons why Acuity is a great calendar tool.
1. There's a free option! This is wonderful for the newer or beginner entrepreneurs (I mostly work with coaches who need to get people on their calendar to do sessions or calls - and a free tool is a great way to start)
2. Inexpensive - even once you upgrade, the pricing is very affordable.
3. It allows for you to add forms to the booking. So, I particularly like this. I used this tool for booking people on my podcast and couldn't use other tools because I couldnt customize the forms as much. I can add a requirement for people to read terms and conditions, check mark to agree to my terms, answer short questions AND long-ended questions and even upload files. It's a great way to get everything I needed to get my guests booked on the podcast.
4. You can also get a direct link to each specific calendar or event, which makes life way easier.
5. You can easily have clients see how many sessions they have or have booked. This makes it easy for them to navigate and keep up to date with when their next call should happen.
1. It does not allow me to automatically redirect to another page. I'd like to have people who booked a call to go directly to a Typeform or a page on my website, but right now it can only go to their own AS page and then from there, a user can click a link to continue and move to that next page. This makes it tricky if I want to run ads and tracking conversions.
2. I can't move the calendar events in my Google Calendar. If I do, it doesn't update the actual event in AS and it does not notify the person who booked it which is annoying. I often move appts manually and I want my invitee to be notified.
3. Doesn't seem to have a very good integration with 3rd party tools. I didnt see one for Infusionsoft.
We are a large Spanish School with 6 locations in the Chicago Area. We offer a complex series of services like private classes, group classes, on-site classes, corporate classes, private online, group online, private groups, semi-private classes, Spanish for educators, Spanish for Medical workers etc. And we have a 30 people staff who work in flexible schedules.
I was trying to configure the first calendar with the services offered only by me but I didn't know if there wa simpler way to do it. For example. This is the process with only 1 instructor
The instructor has a schedule MonMon-Satom 9am to 9pm.
He has 20 Upcoming Online Group Classes for this week and only for INTRO 1 LEVEL.
We need students to see and be able to register for the day, time, location* (for in person classes) and instructor that works best for them and also with the instructor that they prefer.
The upcoming classes page should display all their options well organized with an option to search by day, time*, instructor, location (for in person classes)
*Students online have different time zones in many cases
Group Classes Online are for 4 people max
When they register for a class they have to buy all 4 sessions.
When no one registers for a Group the starting date moves to the next week.
If someone registers. What it normally happens is that they want to register for the next level at the same time with the same people.
So the Class should be posted right after the 4th class of the first level ends fo
This product was almost perfect for us, a lot of features and integrations, friendly interface and great customer support.
Unfortunately, we couldn´t customize it enough to fit all our needs, since we have very complex registration system, I will describe our situation more in the overall experience section.
Positive. I have had NO STRESS from using this system. That's priceless.
First off price. I am an ex Mind Body user, and I have a small business. Running a business in New Zealand is not an easy thing to do in my industry. I wanted something more affordable, but Acuity Scheduling has all the features of Mind-Body, and more, that suits my business except Retail Sales and that did not bother me. I have a few elements of my business, and AS has so many well thought out features that I have always been able to do everything I wanted to do. As they continue to make on going improvements, it's great. I especially like the payment options, for my business, people can prepay. Thats really useful for a mobile and clinic in Massage. They are contactable and always respond (unlike MindBody), there vidos are easier to understand. I think I have only ever contacted them for 1 or 2 things. Its modern, has a fun vibe, and has a good list of prices for the staff levels. Its really easy to update your account, I have had a period with more staff and gone to unlimited then now back to the next plan down, super easy. No hassles.
The only thing I would like is a shop to sell products. I did like that feature in Mind Body. Asides from that its not got any cons.
I love the interface, the customer support, and above all this seamless tool. I am so grateful this group came about and made this thing to make my life easier for booking appointments - even if it's just a 30-minute call with my mother (and yes, I even book those so I can honor my time and boundaries).
Seamless integration with iCloud. I manage a lot of calendars: my work, my volunteering, my kid's events, and more. I exclusively use Apple products, so I manage these events in a way conducive with Apple's interface. Acuity allows me to bring in all of those complications so I can present a relatively clean picture to clients when they try to find time on my schedule. It allows us to remove the schedule back and forth - they just find a time that works for them, so we can then focus our energy where it matters most: doing our good work.
There are some options that could be easier to find. For example, "Direct Scheduling Links" are found in two places. However, whenever I have been confused or didn't understand how to do something, their support team responds usually within a few hours. So I am never long without knowing and usually have a quick solution in a short amount of time.