Acuity Scheduling Erfahrungen

Es spart Zeit und funktioniert einwandfrei. Sehr zu empfehlen in Kombination mit Daylite.

Es könnte von Design ein bisschen schicker sein.

Schnelle Umsetzung. Integration in meinen Workflow.

Es gibt für mich keine erkennbaren Nachteile

Setting up and navigating this system is remarkably straightforward, and I can easily figure it out on my own. The customer service is exceptional, and I appreciate their sense of humor. Furthermore, it's a user-friendly system for clients, making it accessible to them as well.

I would appreciate having more diverse choices for how scheduling classes and individual appointments are displayed on our website, but for the most part, it effectively fulfills our requirements!

I appreciated various features of Acuity Scheduling. Firstly, it is a convenient and user-friendly tool. Although I am not an expert in computer science, I understand the technology and manage pretty well when using these tools. Setting up my page was easy: the platform offers essential but practical and user-friendly customization options (color, layout, functions). Appointments can be synchronized with various calendars, and the system works punctually and precisely. I appreciated its simplicity because it effectively fulfills its scheduling function. The monthly cost is affordable, although it depends on how many subscriptions you already have for various platforms to manage your daily activities. But it doesn't stop there. It has other features that can be very useful for a solopreneur. It allows for controlling a client database and invoices (recent integration), and, most importantly, it has a valuable section for managing reports on various data types it collects, including conversions. This allows for obtaining helpful information for your business's commercial and strategic management.

I used Acuity Scheduling for a short period recently, and I was delighted with its performance. I didn't stop using it because it had any drawbacks, from my point of view, but simply because the organization of my work has changed, and now clients come through agencies I collaborate with. Therefore, I no longer have the need for a self-scheduling tool.

Organizing work makes it easier for me to manage my projects and saves me time and effort. I used it easily and smoothly

There have been some minor errors, but they can be easily addressed when connecting to some commands and tools

I've used several other schedulers and this one does what I need it to do. Most unique things I ask it to do, it can handle, as well.

When I have an issue or challenge, help takes 24 hours often times. If this were made faster, I would be psyched.

For me it is an excellent appointment scheduling tool. I really like the interface and the customisable booking pages, which make it easy for clients to schedule appointments at their convenience. It also has integration with other scheduling apps and payment gateways, which is a great feature.

In my opinion, some users may find the price plans a bit high, especially if you are looking for additional features and team members.

Acuity Scheduling is so easy to work with and make life so much easier !!

I would not change anything at the moment but i would like to see cool new things

I like the fact that I can pay for my appointment within the same application that I scheduled it. I also like the level of detail for my service.

I personally did not have any items I did not like.

Its easy to use and has a user friendly interface.

Its not a best option when consider its money for Turkeys economical condition.

The navigation and naming are intuitive, plus every step or field has an accompanying explanation so I can be sure I am using it properly! This means I was able to walk myself through Acuity without pressure or time waste of needing to consume a bunch of FAQs or webinars. The doing and learning happen simultaneously! Yet, there is also great support should I still have questions.

I also love that the features are built for real life. For example, being able to block off the hours and days you want to work, blocking off time before and after appointments so you are not rushed back-to-back, and having the private appointment type option for inviting clients to book after I’ve established a relationship, rather than having a free-for-all available on my website. I also love that pre-meeting questionnaires and action items can be added for clients to create workflows.

I love that they have a test client built in by default! Acuity has really thought of everything.

Finally, both the app and browser versions are excellent! Thank you for having a great app, Acuity!

I didn’t see a clear place to find all available integrations. Yet, I really don’t have any true cons.

Ease of use; excellent service and support. Whenever I have had questions, I get amazingly fast response and always an added idea, work-around or added feature to help make my experience even better. Staff seems to really, really like working for Acuity and with each other. Impressive!

That I can't separate my active clients from my inactive clients. C'mon Acuity, this seems like an easy sorting feature to add! ;)

On the hunt for a 'good' scheduling software I tried out many free trials, and among those Acuity stood out. Acuity seemed to be the only software I could find that allowed me to customize different appointment types to my needs, without compromising the ease of use for my clients (e.g., simplicity and ease of use). I was able customize my automated reminders/confirmation emails AND text messages for each appointment type which was not available with all softwares (text message reminders, personally, has greatly decreased 'no shows'). The confirmation emails and reminders also have a re-scheduling button, which helped the hassle of dealing with rescheduling emails. Another selling point was the ability to sync Acuity to google calendar. On the user side, this allowed me to set availability based on my google calendar availability, and also see my appointment in google calendar. For clients, there confirmation email allowed them to add their appointment to google calendar. In summer here are other reasons why I chose Acuity: client scheduling is ascetically pleasing and super simple, ability to create multiple different appointment types with different features (e.g., intake forms, availability, duration, reminders ect.). This review is based of the feature I needed from Acuity, although Acuity has other really great features I plan on someday taking advantage of such as Rooms and Resources---great aspect to the software.

The overall con of the software is I found there to be a slight learning curve. Personally, I would say I am pretty tech-savvy and have some programming experience, so scheduling software should be pretty straight forward. However, I did run in to some trouble when creating appointments. Here are some examples: there seems to be a couple ways to set a particular setting such as the start time of the appointment and the amount of clients who can schedule the same appointment--both can be set in the calendar availability and specific appointment type availability (wonder which setting overrides the other??), still have not figured out how to have different appointment types on the same calendar with the same availability that CAN BE be scheduled at the same time without being considered 'over-booking' (solved this by adding appointment types to different calendars in Acuity), customer support pages videos seemed to be based on a later version of the Acuity so are not very helpful. I also have a suggestion based on the intake forms--The forms are useful, and a good feature but it would be nice if the form included some display logic like other survey platforms. For example, I ask clients if they would like to receive cash or gift card compensation. If the participant chooses gift card I would like another question to display that asks if they would like a gift card for amazon or wawa.

It is user friendly and easy to use. My clients have mentioned that they like the ease of the software when scheduling.

You will never be able to speak to a customer service representative. Ever. They want to you to email and set up an appointment for someone to email you back and discuss your issue via email. It will take forever and when you are a small business owner, very frustrating to not be able to chat with someone and deal with an issue very quickly and get it resolved. Instead, it will take several days and because you just don't have the time to sit at your computer all day, you will just move on and never get your issues dealt with. They say that they do not offer phone support at all. To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.

Also, if you have different types of appointments you will be offering. You will not be able to only allow a certain appointment to be scheduled only next to another already scheduled appointment. So this will leave you with big empty windows of times between appointments. If you want to only allow customers to schedule next to already made appointments, you can do that. But that only is a convenience ,if all of your appointments are of the same type and time duration. If you have 30, 60, and 90 minute sessions, this will not be of use to you. It is very frustrating and negatively effects my business every single week. Again, you won't be able to talk to anyone to see address your issue.

I was looking for software that A) Had the ability to seamlessly coordinate shared appointments across multiple calendars B) was REALLY easy to use and C) was HIPAA compliant. I couldn't easily find the dual calendar feature, and contacted customer support before I moved on, their executive was AWESOME. He understood my question (not easy!), pointed me in the right direction, set up the behind-the-scenes setting that I needed, was super helpful, and made me laugh. I've had a month to play with the software, and I'm really appreciating the features and ease of use. We don't use any of the customer-interfacing portion of the software, nor have we dabbled yet in the integrating of billing, but the core client/calendar management features have been SO great. I also really love the corporate culture of Acuity. Their on-screen prompts, quirky sense of humor, and human element (go read the bios of the employees), make me want to be part of their team. And their commitment to super-serve their clients made me feel like I was the most important client in the world, even though I was just one tiny little trial client checking them out. Finally, no matter how much I liked the product or the company, it would have been a dead-end if I couldn't ensure HIPAA compliance for our data protection and client confidentiality. Great features, robust security, and amazing support - all I need now are flowers and chocolate!

Well, apart from the fact that the one required feature I need (HIPAA compliant security) is only available at the highest paid level (regardless of what other features you may need), there's only one software challenge I've encountered. The daily calendar - where I can see one or all of the individual or shared calendars, is very useful - I can easily see open appointments as white space, so "at a glance" I can see what is available in an individual's calendar. The WEEKLY view, however, condenses the days' calendars, so it only shows the currently filled appointments and removing white space, making it difficult to visualize open appointments across multiple providers' calendars at one time. I have partially overcome this by creating color coded appointments for each provider (even though it's the same service), so that i can at least see quickly the volume of appointments by color. But the weekly calendar really only works effectively for me when looking at one provider's calendar at a time. There may be a way to customize the weekly view that I have not yet discovered, or a way to color-code the calendars rather than the appointments, worth an email to Shane in customer support, but regardless, not a deal breaker for me!

We have 6 different team members. Most of the time, 2 or more team members will be involved with a client at a time. Before we were trying to juggle times back and forth on Outlook using scheduling assistant, which doesn't work if the client is not within your outlook network, which they never are.

Also, we used to send a long list of meeting times out when someone would request an appointment. We would wait until we had a handful of appointment requests before sending them out because it was so labor intensive to do so.

Our reminders have never been more helpful to our clients nor more consistent.

We have run across some training hurdles, especially when using "blocked" times vs appointments. For one, blocked times do not actually transfer to our calendars on Outlook. Also, if someone has multiple calendars, for instance we usually have 2 team members in every meeting, and the team pairing is not always the same, then we have to remember to block off time on every calendar that team member is associated with.

Also, I still do not know exactly how the locations function works. We have 3 different offices and lets just say we've manually changed our reminders to spell out the address and have different appointment types titled with the correct location.

Lastly, our team has found the mobile app to be inconsistent at best. We have used both the Android and iOS version of the application and feel like we cannot rely on the information we see within the app. Appointments on the same calendar always work, but when you have an appointment on one calendar that also blocks off time on other calendars, the reliability has been spotty and multiple times we have had to go back to our clients and request a new meeting time.