--- description: Ausführliche Erfahrungsberichte zu mHelpDesk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche mHelpDesk mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: mHelpDesk Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Planungssoftware](/directory/233/scheduling/software) > [mHelpDesk](/software/91179/mhelpdesk-field-service-software) # mHelpDesk Canonical: https://www.getapp.de/software/91179/mhelpdesk-field-service-software Seite: 1 / 34\ Weiter: [Nächste Seite](https://www.getapp.de/software/91179/mhelpdesk-field-service-software?page=2) > Auftragsverfolgung und Rechnungsstellungsfunktionalität über dein mobiles Gerät. Sofortiger Zugriff auf deine Kundeninformationen von jedem Gerät aus. Enthält Tools für Angebotserstellung, Zeitplanung, Auftragsverfolgung, Abrechnung und Rechnungsstellung, elektronische Zahlungen, Integration von QuickBooks und eine wachsende Liste anderer großartiger Funktionen. > > Bewertung: **4.3/5** von 823 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 823 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: mHelpDesk - **Gegründet**: 2009 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - API - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Angebote / Schätzungen - Anlagegegenstand-Management - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Arbeitsauftragserstellung - Arbeitsauftragsverwaltung - Arbeitslohntarife - Audit Trail - Aufgabenmanagement - Aufnahmemanagement - Auftragskostenrechnung - Auftragsmanagement ## Integrationen (14 insgesamt) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Planungssoftware](https://www.getapp.de/directory/233/scheduling/software) ## Ähnliche Kategorien - [Planungssoftware](https://www.getapp.de/directory/233/scheduling/software) - [Field Service Management Software](https://www.getapp.de/directory/255/field-service-management/software) - [Personaleinsatzplanung Software](https://www.getapp.de/directory/267/workforce-management/software) - [Instandhaltungssoftware](https://www.getapp.de/directory/327/maintenance-management/software) - [Software für die Disposition von Wartungspersonal](https://www.getapp.de/directory/520/service-dispatch/software) ## Alternativen 1. [Connecteam](https://www.getapp.de/software/105401/connecteam) — 4.6/5 (5060 reviews) 2. [Jobber](https://www.getapp.de/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.getapp.de/software/105687/fieldpulse) — 4.6/5 (412 reviews) 4. [Clockify](https://www.getapp.de/software/111353/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.getapp.de/software/101089/housecall-pro) — 4.7/5 (2737 reviews) ## Nutzerbewertungen ### "Great helpdesk application" — 5.0/5 > **Mas Idayu** | *27. Juli 2022* | Öl & Energie | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. > > **Nachteile**: There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. ----- ### "Property Management user for 5 years" — 4.0/5 > **Casey** | *11. Mai 2020* | Immobilien | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool. > > **Nachteile**: Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak. > > Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function. ----- ### "mHelpDesk/HomeAdvisor" — 2.0/5 > **Ken** | *3. Oktober 2019* | Bau | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: 1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature. > > **Nachteile**: 1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited. > > The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation. ----- ### "Quick Response" — 4.0/5 > **Benjamin** | *23. Juli 2019* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation. > > **Nachteile**: I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software. > > The support team was very quick to answer \& respond. Very knowledgeable. ----- ### "Ease of switching" — 5.0/5 > **Ellen** | *8. August 2019* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips. > > **Nachteile**: I wish there were more reports that could be run and easier to print if necessary > > A++. Their customer service team answers and solves issues within minutes \! They definitely know their software and ways to make it fit your needs. ----- Seite: 1 / 34\ Weiter: [Nächste Seite](https://www.getapp.de/software/91179/mhelpdesk-field-service-software?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91179/mhelpdesk-field-service-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten