Kommo Erfahrungen

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.

Easy to integrate across third party channels

Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support

I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.

The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.

They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients

I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace.

Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service.
We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented. Of course, amoCRM has much more extensive functionality, but I described only what I use myself.

The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development.

amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone.

Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports.

In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool.

We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there.

I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints.

Of the many existing CRMs today, amoCRM is in my opinion one of the most simple and straightforward. It is perfect for solving basic tasks or starting, which I was able to see from my own experience. A good design and interface, there is the possibility of integration with other tools.

I can safely say that amoCRM has a lot of minuses. These are security problems, unstable work, and slow support that cannot solve customer problems promptly. And one more thing - the system is not flexible enough, which is important for business.

The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures.

If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive.

We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.

In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.

The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest.

Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server.

To account for the customer base of our company, we use amoCRM. The platform allows you to analyze and manage sales. There is an integration with the phone and the site, a good mobile application is available.

The amoCRM platform does not allow for the distribution of leads into different categories. Also there is not enough tool for instant messaging with clients in the format of online chat.

I like interface design, it is easy to understand
Love digital pipeline features, it is magic

Dashboard customization I would like to have much improved

The product looks great, has great workflows, and helps streamline a lot of boring data-entry tasks that bog down a lot of CRMs. Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you.

The software is new, so most common integrations you'd expect with a CRM just aren't there, or are only available through Zapier which is clunky. Calling is the biggest issue, the ONLY supported phone service is Twilio, and the Zapier integrations are just one way. My organization calls a lot more than it chats, so the service was clunky.