Lodgify

Fewo Software (Ferienwohnungsverwaltung) mit Websiteerstellung.

Gesamtbewertung

4,5 /5
(764)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,3/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,5/5

91%
haben diese Anwendung empfohlen
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764 Bewertungen

Frank
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Super Allround-Lösung zur Selbstvermarktung unseres Ferienhauses

Bewertet am 26.1.2021

Der Support hat mich bislang positiv überrascht. Dieser ist zwar an der Hotline nur auf Englisch aber dafür sehr ausdauernd und geduldig. Schriftliche Anfragen werden gerne auch in Deutsch beantwortet.
Insgesamt bin ich bislang sehr zufrieden.

Vorteile

Lodgify umfasst (fast) alles, was ich mir für die Vermarktung gewünscht habe. Es vereint den Website-Baukasten, es administriert die Website-Domain, es bietet umfassende Möglichkeiten zur Verwaltung und Abrechnung von Ferienimmobilien. Ich selbst verwalte damit nur 1 Haus, allerdings lassen sich auch problemlos mehrere Immobilien anbinden.
Super einfach ist auch das Erstellen mehrsprachiger Webseiten. Auch hier gibt es noch etwas Luft nach oben, indem man z.B. die Inhalte der Webseiten auch per Auswahl übersetzen ließe. Habe ich über die STandard-Objektseien hinaus eigene Webseiten entworfen, so muß ich diese derzeit mit einem externen Übersetzungsprogramm übersetzen und in der Zielsprache per drag & drop einfügen. Die Seitenstruktur wird aber in allen Sprachen übernommen und auch die Seitentitel werden automatisch übersetzt. Das Übersetzen im Programm geht bislang nur bei den Standard-Seiten, die die unmittelbare Objektverwaltung administrieren.

Nachteile

Insgesamt bin ich sehr zufrieden mit meiner Entscheidung für Lodgify! Ich sehe in wenigen Punkten Verbesserungsmöglichkeiten, z.B.:
- die Seite zur Emailkommunikation mit den Gästen könnte übersichtlicher sein
- ich würde mir wünschen, dass der Professional-Zugang schon die Gäste-App enthält. Ich bin mir noch unsicher, ob sich der Aufpreis für die Ultimate-Version für mich lohnt
- die Kalender-Darstellung könnte farbiger oder prägnanter schwarz-weiß-grau sein, insgesamt ist Webseite "Verfügbarkeit" ausbaubar. So wäre es schick, wenn man gleich von dort ausgehend einen Zeitraum markieren und für eine Buchungsanfrage aussuchen könnte
- die Cookie-Policy im Webseite-Baukasten bedürfte eines Updates, so daß man zwischen notwendigen Cookies und Komfort-Cookies wählen kann.
Wishlist:
- 360°-Rundgänge in Verbindung mit Grundrissen anwenderfreundlich als widget im Baukasten integrieren (ich weiß es gibt schon Möglichkeiten z.B. über google)

In Betracht gezogene Alternativen

Smoobu

Gründe für den Wechsel zu Lodgify

Der Preis ist höher als bei Smoobu aber die Funktionen sind einfach umfangreicher. Insbesondere der Webseiten-Baukasten hat wesentlich mehr Individualisierungsmöglichkeiten. Das gab den Ausschlag für meine Entscheidung.

Antwort von Lodgify

Hi Frank, thank you for taking the time to review your experience with Lodgify! We're so pleased to hear you had such an easy time building your website. We're also thrilled to know you are happy with our software and our Support team. We have shared your suggestions and wishes with the rest of the team and will continue to improve our product. Best wishes, The Lodgify Team

Bodo
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Super Software, reaktiver Support

Bewertet am 16.6.2020

Verwaltung meiner Ferienvermietung, wirklich alles optimal, ich bin voll zufrieden mit meiner Wahl

Vorteile

Bestens zugeschnitten auf die Bedürfnisse eines Ferienvermieters, integrierte Website mit schönen Templates, permanente Aktualisierung und Weiterentwicklung der Software und Funktionalitäten, professioneller und reaktiver Support, optisch ansprechendes Frontend, Channel Manager zu einigen Portalen

Nachteile

Wenn man seine Änderungen online stellt, zeigt die Online-Darstellung nicht den Ort, wo man etwas verändert hat, sondern man muss sich immer wieder dorthin bewegen, das kostet viel Zeit, vor allem, wenn man optisch etwas ausprobiert, das ist wirklich sehr mühsam

Man kann keine Videos an der Stelle von Bildern einstellen (zB auf der Eingangsseite, statt ganz oben dem statischen Bild, ein Video, das wäre toll und gäbe der Website mehr Attraktiviät)

Antwort von Lodgify

Hey Bodo, thank you so much for your kind words! We're thrilled to hear that our software has helped your vacation rental business and that you're satisfied with your choice. Best wishes, the Lodgify Team

Ulrich
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

funktional und einfach

Bewertet am 22.1.2022

sehr positiv. Innovativ, praxisorientiert und sehr guter Service

Vorteile

sehr positiv. Innovativ, praxisorientiert und sehr guter Service

Nachteile

Preislich eher am oberen Rand angesiedelt, Buchhaltungsfunktionen und Controlling müssten ausgebaut werden, es fehlen finanzielle Reports

Antwort von Lodgify

Hallo Ulrich,

Wir freuen uns sehr, dass Sie insgesamt eine gute Erfahrung gemacht haben!

Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Unser Team wird sich freuen, diese zu hören.

Liebe Grüße,
Ihr Lodgify Team

Leon
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Lodgify

Bewertet am 5.6.2020

Gute nutzerfreundliche Software für Vermieter und Vermietagenturen.

Vorteile

Gesamtpaket passt und ist für uns als Nutzer die beste Lösung für unser Geschäft.

Nachteile

Wir würden gerne mehr informiert werden mit Infos und turtuals, wenn Lodgify Änderungen vornimmt und neue Funktionen einführt.

Antwort von Lodgify

Hallo, danke fur Ihr Feedback. Wir freuen uns zu horen das Sie gute Erfahrungen mit Lodgify haben! Mit freundlichen Gru?en, Ihr Lodgify Team

Olaf
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Nicht nur Hilfreich, sondern notwendig

Bewertet am 21.4.2023

Hilfreich und notwendig

Vorteile

Buchungsfunktion und Channelmanagement. Es funktioniert.

Nachteile

Optionen zur Einbettung in bestehende Websites, Verbindung zu Plattformen ohne Kündigung

Antwort von Lodgify

Hallo Olaf,
danke für Ihre Bewertung zu Lodgify. Wir sind froh, dass Ihnen die Buchungsfunktion und die Channelmanagement-Funktionen so gut gefallen.

Wir sind immer auf der Suche nach Verbesserungsvorschlägen, um unsere Plattform zu optimieren und würden uns sehr über Feedback zu dem Integrationen freuen. Einerseits für bereits existierende Websites und andererseits hinsichtlich der Anbindung zu Buchungsportalen.

Wenn Sie irgendwelche spezifischen Vorschläge haben, würden wir diese liebend gerne hören.

Danke, dass Sie sich für Lodgify entschieden haben. Wir hoffen, dass wir Ihnen weiterhin hilfreichen Service bieten können

Mit freundlichen Grüßen
Ihr Lodgify Team

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Schöne Benutzeroberfläche - geringe und fehlerhafte Funkionalität

Bewertet am 10.1.2023

Vorteile

UI ist gut gestaltet, gerade der Kalender und die Buchungen sind übersichtlich.

Nachteile

Es lassen sich nur wenige Channels einbinden, bei den vorhandenen Einbindungen werden von den angebotenen Funktionalitäten der APIs nur ein absolutes Minimum genutzt. Objekte lassen sich nicht mehreren Eigentümern zuweisen, Probleme mit Währungen bei Vrbo, viele notwendige Funktionen müssen weiterhin in den Einstellungen der verschiedenen Channel vorgenommen werden.Als channel-Manager vollkommen ungeignet.

Antwort von Lodgify

Hello,
Thank you for your feedback on our user interface design. We are glad you found the calendar and bookings to be clear. We apologize for the limitations regarding the integration and functionality with specific APIs. We are constantly working to improve and expand our capabilities and will take your feedback into consideration as we continue to develop the platform. We are sorry that you are having problems with Vrbo and other channels. Please reach out to me at your leisure so we can make it right: ashley@lodgify.info.

Thomas
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Zufrieden mit Anlaufschwierigkeiten

Bewertet am 1.2.2023

Insgesamt eine sehr gute Software

Vorteile

Übersichtlich und leicht bedienbar - Gute App die sehr übersichtlich ist Alles in Echtzeit Internetseite erstellen sehr leicht zu erstellen

Nachteile

Support leider nur in Englisch - Die anderen Booking Plattformen einzubinden ist nicht ganz einfach Dies liegt aber nicht an Lodgify

Antwort von Lodgify

Hello Thomas,

Thank you for sharing your thoughts with us. We appreciate your feedback and are glad to hear that you have found our platform to be clear and easy to use and that creating a website was a breeze for you.

We regret that our support services are only available in English now, but we are working towards expanding to other languages, including German, soon.

Please don't hesitate to reach out if you need any assistance or have further suggestions for improvement. Our team is always here to help.

Best regards,
The Lodgify Team.

Peter
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Gutes Gesamtpaket

Bewertet am 17.8.2021

ein gutes gesamtpaket mit verbesserungspotential

Vorteile

das reservierungssystem und zahlungsmöglichkeiten
synchronisierung mit anderen plattformen

Nachteile

die übersetzungen außerhalb der hauptsprachen sind schlecht oder funktionieren gar nicht (slowakisch)
die umsetzung der übersetzungen bei support dauert viel zu lang

Antwort von Lodgify

Hallo Peter, es freut uns sehr, dass Sie insgesamt eine gute Erfahrung gemacht haben! Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Unser Team freut sich, sie zu hören. Wir werden unser Produkt weiter verbessern. Mit freundlichen Grüßen Ihr Lodgify-Team

Amalia
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Sehr gute software und toller Kundensupport

Bewertet am 13.3.2022

Eine sehr hilfreiche Plattform für jeden, der Immobilien zu organisieren und vermarkten hat.

Vorteile

Der Channel Manager erleichtert mir wirklich meine Arbeit. Auch bin ich entzückt wie schnell und einfach man eine Website erstellen kann.

Nachteile

Bis jetzt habe ich nichts aus zu setzten

Frode
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Support that counts

Bewertet am 7.2.2019

We spent some months out there trying to find a provider that could do the same as Lofgify. We tested several but they all failed. We are so happy that we Lodgify can offer a robust system at this price tag!

Recommended highly!

Vorteile

Powerful solutions
Strong and stable channel manager
Web site builder
Rate management
Support!

Nachteile

Still a bit old fasion, but it does not matter as long as it works very well.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Frode, thanks so much for taking the time to share your experience using Lodgify.

We're thrilled to hear it's been positive and that you would gladly recommend our software to others! We're happy that the website, channel manager and other features are working well for your business.

We look forward to seeing Lofoten Vacation grow with Lodgify's software.

Best wishes, the Lodgify Team

Rainer
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

I am renting 2 apartments and Lodgify saves me approximaely 50 hours per year in administration...

Bewertet am 5.1.2018

it saves me 50 hours of administration work a year

Vorteile

The feature for Channel Manager is the best. Actually this was the reason to buy this software. I don't need to administrate availabilities on twenty different booking platforms. I am dealing now with just one platform, and this is lodgify. The website feature is cool, but not the main reason for me using this software.

Nachteile

The admin dashboard is still buggy (e.g. adding dinstances in the map view does not save, or sometimes buttons are overlapped due to some braoder desktop viewport). However, I understand that the software is still in beta phase. But I love it.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Rainer, thanks for reviewing Lodgify. We're thrilled to hear our Channel Manager is saving you so much time and really streamlining your business processes.

We're always working to smooth out any bugs in our product as soon as they are identified. If you have any specific issues, please be sure to comment them to your support agent so we can find the right solution to deal with it quickly. Wishing you a fantastic start to the 2018 season! The Lodgify Team

Diana
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

New customer, cottage rentals

Bewertet am 8.4.2023

Very good!

Vorteile

Very helpful on boarding help! [sensitive content hidden] was great, really helpful and patient! All customers service has been great!

Nachteile

Still a little getting use to the platform for non techie like me!

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Diana,
Thank you for your review! We're thrilled to hear that you've had a positive onboarding experience with Lodgify and that our customer service, including the assistance provided, has been helpful and great.

We understand that as a non-techie, it may take some time to get used to the platform, but we're here to support you every step of the way. Our goal is to provide a user-friendly and intuitive platform that meets the needs of all our customers, regardless of their technical expertise.

We're glad you chose Lodgify due to our pricing and that you switched from another company with issues related to pricing and payment. Our team is committed to providing a reliable and efficient platform for managing cottage rentals.

Please don't hesitate to reach out if you have any further questions or need additional assistance. We're here to help and ensure your experience with Lodgify is positive!

Best wishes,
The Lodgify Team.

Marie
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Wrong Product, Poor Service and Guarantee

Bewertet am 10.5.2023

Customer service was helpful at the outset and made a lot of promises about functionality, so I purchased a two year contract. 10 months in my VRBO integration still wasn't set up and the booking function proved to be clunky and difficult for my customers. I was assured that I could take payment via check to avoid credit card fees of $4000/week rentals, but my customers got multiple reminders and ended up paying online in some cases costing me hundreds of dollars. When I requested cancellation after 10 months I was told the refund period was only 30 days and I am out $800. To add insult to injury, they did not shut down my account when requested and one of my guests was automatically charged via credit card, which I had to pay $88 to refund. Predatory and unresponsive company - avoid at all costs, especially for management of just a few properties.

Vorteile

Calendar management and centralized messaging

Nachteile

High Cost, poor customer service with implementation and really poor customer service when exiting the platform. Confusing calendar booking for guests, and I received NO direct bookings through the website for a property that is booked 200 nights a year.

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Marie,
We apologize for any inconvenience or frustration you've experienced with our product and service. We appreciate your feedback and would like to address your concerns.

We understand that during the onboarding process, expectations and promises were made regarding functionality and integration with Vrbo that were not fully met. We apologize for any confusion or difficulties you encountered with the booking process and calendar management. We strive to provide a seamless experience for our users, and we regret that this was not the case for you.

Regarding the payment options and the challenges you faced with guests receiving multiple reminders and paying online, we apologize for any inconvenience caused. We understand the importance of flexibility in payment methods, and we're sorry for the miscommunication and the resulting impact on your business.

We regret that you feel our system did not save you time and that it caused you to hassle instead. We value your time and understand the importance of a user-friendly interface and a reliable integration process. We apologize for falling short of your expectations in these areas.

Regarding your request for a refund, we understand your disappointment and frustration. While our refund policy states a 30-day refund period, we acknowledge that you could not fully assess our service within that timeframe.

We apologize for any inconvenience caused by the account closure process and the issue with the automatic payment charge. Rest assured; we will investigate and address these matters promptly to prevent any further inconvenience to you.

We value your feedback and take your concerns seriously. We strive to improve our products and services continuously, and your insights will help us in that process. We regret that we did not meet your expectations, and we appreciate your willingness to provide us with an opportunity to rectify the situation.

Thank you for bringing these issues to our attention, and we apologize for any negative experience you've had.

Best wishes,
The Lodgify Team.

Elia
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Leap Ahead for Future Proof Escape

Bewertet am 19.3.2023

Booking engine was our main challenge as well as channel manager as reservations to be synchronized so Lodgify will benefit that all properties will line up under Lodgify at the end of day that's why i emphasize importance of supporting LITE program s will be the perfect startup for long term partnership

Vorteile

Lodgify is the only logic partner to Go with featuring your business across the platform. Most important is that you can start with no major losses on the contract you have the chance of upgrading your product facilities based on the feedback received from your ongoing start up solution with opportunity to leap ahead advancing through upgrading your product or downgrading so you feel confidently safe

Nachteile

Lite program should be considered the importance entry panel where 3.9% not a small amount but reasonable with condition that Lodgify may allow that we feature our own domains as will have chance to invest on marketing and promoting our selected domains where initial technical support is required at least for limited hours only in addition to payment gateway where had challenge then managed it all with the amazing support from your sales team member Manos

In Betracht gezogene Alternativen

Smoobu

Gründe für den Wechsel zu Lodgify

Introductory level was more flexible and Lodgify team members were technically hands on and willing to move this extra mile for meeting our expectation so its always about people then technology and flexibility with simplicity

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Elia,
Thank you for sharing your experience with Lodgify. We're thrilled to hear that you feel confident and safe with our platform and appreciate your positive comments about our flexibility, simplicity, and technical support.

We understand that the pricing of our Lite program may seem high, but we believe that it offers great value for our customers. We also appreciate your feedback about offering limited hours of technical support for the Lite program and featuring your own domains. These are important suggestions that we will take into consideration as we continue to improve our platform.

We're glad to hear that our booking engine and channel manager have helped solve some of your main challenges with vacation rental management. We hope that our platform will continue to benefit your business in the long term.

Thank you for choosing Lodgify as your partner. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We're always here to help.

Best wishes,
The Lodgify Team

Bethany
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Helpful Transition Process

Bewertet am 7.5.2023

Vorteile

I am new to using Lodgify and researched a lot of comparable companies to find the one that we thought would work best for our investment properties. I really have appreciated the ease of working with their onboarding specialists and the ease of the integration process.

Nachteile

I am still learning how to use Lodgify for our business, my only complaint is that I am not a tech savvy when it comes to some of the integration processes so it's been a learning process.

In Betracht gezogene Alternativen

Guesty For Hosts

Gründe für den Wechsel zu Lodgify

Price and available options/products

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Bethany,

Thank you for your review! It's great to hear that you had a helpful transition process with Lodgify and that you appreciate the ease of working with their onboarding specialists.
Don't worry too much about the learning curve - with time and practice, you'll become more comfortable using Lodgify for your business. Thanks for sharing your experience with us!

If you have any further questions or concerns in the future, don't hesitate to reach out to their support team for assistance.

Best wishes,
The Lodgify Team.

Kobus
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Onboarding and quality feedback

Bewertet am 22.4.2023

Vorteile

Integration and support staff . Comprehensive package if upgraded to premium.

Nachteile

Premium package does seem a bit expensive especially for small businesses.

In Betracht gezogene Alternativen

Guesty For Hosts

Gründe für den Wechsel zu Lodgify

price and value for money

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Kobus,
Thank you for sharing your experience with Lodgify! It's great to hear that you found the integration and support staff helpful and felt the package was comprehensive when upgraded to premium.

Regarding the cost of the premium package, it's important to consider its added value and features compared to the basic package.

Thank you for choosing Lodgify, and we hope to continue providing helpful and necessary services to you.

Best wishes,
The Lodgify Team.

Cortney
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Camp Swann Review

Bewertet am 15.5.2023

Having multiple platforms on one site

Vorteile

The help with the setup process! Having someone walk you through multiple setup calls was so helpful!

Nachteile

Out of your control but the other platforms were not easy to work with at all!

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Cortney,

Thank you for reviewing Lodgify and for your positive feedback about the setup process. We're glad to hear that having someone guide you through multiple setup calls was helpful for you. We understand that integrating with other platforms can sometimes be challenging. While it may be out of our control, we strive to provide the best possible support and assistance to ensure a smooth experience.

We appreciate your comment about having multiple platforms on one site. Lodgify is designed to help you manage and sync your listings across various channels, making it more convenient and efficient for reaching a wider audience and managing your bookings effectively.

If you have any further feedback or suggestions, please feel free to reach out to us. We're here to support you and enhance your experience with our product. Thank you for choosing Lodgify, and we wish you continued success with Camp Swann.

Best wishes,
The Lodgify Team.

Christophe
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great and simple

Bewertet am 20.4.2023

The support was great. The meetings I had with [sensitive content hidden], my onboarding specialist were very helpful and tailored to my needs. [sensitive content hidden] did a great job with me! Overall it feels like lodgify is a very serious company.

Vorteile

It is very simple to use and has many features that helps constantly. What I enjoy the most is the sync among all platforms and calendars.

Nachteile

At first the price, but I came around and found it very fair.

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Christophe,
Thank you for your review and for sharing your positive experience with Lodgify.
We're happy to hear that you find our platform simple and helpful and that our support team provided you with excellent service.

We appreciate your feedback on the pricing and will continue to offer our customers competitive rates.

Thank you for choosing Lodgify as your vacation rental management solution. Please don't hesitate to reach out to us if you need any further assistance or have any suggestions for improvement.

Best wishes,
The Lodgify Team

Ronald
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Area 55

Bewertet am 6.4.2023

Vorteile

I like Rental management aspect as it is very helpful for my business

Nachteile

I think Website design features can be a lot sleeker.

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Ronald,
Thank you for your review of Lodgify. We're glad to hear that our rental management features have been helpful for your business. We strive to provide our customers comprehensive tools for managing their rentals efficiently.

We understand that website design is important for creating an attractive and professional online presence for your business. We continuously improve our website design features to ensure they are modern, sleek, and user-friendly. Your feedback is valuable to us, and we will consider it as we continue to enhance our platform.

If you have any specific suggestions or requirements for website design features, we encourage you to reach out to our customer support team. They will be happy to assist you and provide further guidance.

Thank you for choosing Lodgify as your rental management solution, and we appreciate your feedback as we strive to improve our platform continuously. Please feel free to contact us with any further questions or feedback.

Best wishes,
The Lodgify Team.

Ben
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Poor customer service, poor website builder, broken implementation process, would not...

Bewertet am 11.5.2021

Overall, after all that has happened with the implementation process deleting bookings and blocks in my calendar, the lack of care in customer service, and my listing only live for five days before I requested to cancel (then denied the refund), I cannot be more dissatisfied. Once I started having issues with the implementation process and emailed support, it almost sounded like they were annoyed with me even asking.

After requesting to cancel, it was like I was the bad guy and they fought for their annual subscription from me. Their policy was 7 days full-refund, but since the implementation process took a week and a half, they kept my subscription. It took another 11 days after requesting to cancel before Lodgify was disconnected and I was able to access my calendar on VRBO. Also note, VRBO disconnected the connection since Lodgify was unresponsive.

As for the website builder (their claim to fame), it is severely rudimentary. For a business that could net $200K-$300K over a handful of properties from all online sales, this website would turn me off as a guest and I would be skeptical. The builder is very broken, slow, and does not work fluently like you would expect.

Again, customer service has been the worst I have experienced with any company.

Vorteile

The website builder was the main reason why we wanted to go forward with this software. Although we never got the chance to integrate it in to our own website, the thought of being able to replicate VRBO or Airbnb on our own website without paying the royalties would have been a huge benefit.

The API connection process with PriceLabs was very simple. Took about five minutes.

Nachteile

Integration process: This was the most difficult software integration I have ever experienced. Between the 5-8 day leeway in customer service response and the hoops you have to jump, be prepared to go for a very frustrating ride. I subscribed to Lodgify, then it took nearly two weeks to go live with VRBO because of their process. Once my listing finally went live, my booked calendar was partially deleted without notice, allowing guests to create bookings during times that were not available. I had 4 bookings created during times that were unavailable, all within 30 minutes. Customer service was unresponsive, it took 5 days for them to respond after calling (went straight to voicemail, yes they have voicemail) and by email.

Set up: The process to set up the system was very awkward. You not only had to build the listing in VRBO, you also had to directly replicate the listing in Lodgify. I then later found out that Lodgify, due to how the systems communicate with each other, Lodgify supersedes any communication from VRBO. Therefore, most of my information on my listing was deleted.

***Very important point to note: Lodgify DOES NOT read the calendar off of VRBO. If a guest is interested in your property, they inquire on a date, VRBO then checks Lodgify to see if the dates are available, and then responds back that the dates are unavailable, then confusing the guest. I have had dozens of guests message me about dates that were unavailable and were confused and frustrated.

In Betracht gezogene Alternativen

Hospitable.com

Gründe für den Wechsel zu Lodgify

The website builder, but it looks like Smartbnb will be unveiling a direct booking engine here in June 2021. I truly wish I chose Smartbnb to begin with.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Ben, I'd like to lead with an apology. At Lodgify, we pride ourselves on our excellent customer service, so I am disappointed that you have not received the care and assistance I would expect. As for the product itself, we're committed to involving our users in building our product roadmap and if you feel the website builder or implementation process didn't meet your needs we would love to get in touch. Please reach out to me at your leisure so we can make it right: ashley@lodgify.info.

Elisabeth
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Short-Term Rental Software

Bewertet am 10.1.2023

Overall, I'm thrilled that I chose Lodgify to build and grow my direct rental business! I would highly recommend it to any vacation rental owner.

Vorteile

The product is very intuitive and easy to use. Whenever I get stuck on something, Lodgify's customer service is fast and comprehensive. Additional features and add-on partners keep being released and added to the platform. I also really appreciate the education tools, blogs, webinars and more to help me improve my business. And I love the new mobile app.

Nachteile

I wanted some additional website builder templates to choose from, but new ones are about to be released by Lodgify, so I'm really looking forward to that.

In Betracht gezogene Alternativen

WordPress

Gründe für den Wechsel zu Lodgify

Lodgify had an easy to use website builder platform with great built-in features, as well as add-ons/plug-ins for other functions. It's only gotten better and more sophisticated over time.

Antwort von Lodgify Übersetzen auf: Deutsch

Hey Elisabeth,
Thanks for your kind feedback about our software and our team. We're so pleased that even after over two years, your business still directly benefits from our regular updates. It's great to hear you enjoy our webinars and other free content. Thank you for remaining a loyal Lodgify user, we'll keep working hard to maintain our position as the best solution out there for vacation rental owners.

Best wishes,
The Lodgify Team

Maria
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great On-boarding, Professionalism and Detailed Communication with Lodgify

Bewertet am 21.11.2022

Great experience with [SENSITIVE CONTENT] from Lodgify in properly setting up my account. There are so many nuances to correctly interacting with all the booking channels from one online platform (such as Lodgify). I'm delighted that Lodgify took initiative to guide me, the end-user, through the setup and on-boarding. A few mishaps and one would stand to lose substantial amount of money. [SENSITIVE CONTENT] was incredibly attentive, knowledgeable and detailed with follow-ups, addressing concerns and outlining our previous discussions and how-tos. [SENSITIVE CONTENT] was very easy to work with and to relate to. I definitely felt that I was very important to [SENSITIVE CONTENT] and Lodgify as a customer.

Vorteile

Multiple features, besides booking calendar synchronization. Way more than I could ever have dreamed up on my own. The ability to communicate from one platform for incoming and outgoing is paramount.

Nachteile

I wish there was a uniform and consistent way to communicate with all the booking channels but that's an issue with the booking channels and the way they operate, not Lodgify's.

Antwort von Lodgify Übersetzen auf: Deutsch

Hey Maria,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thanks again for your kind words and we look forward to seeing you again.

The Lodgify Team

Brian
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Excellent Experience so Far

Bewertet am 27.2.2023

Vorteile

So far the onboarding has been great and the functionality is very easy to use. It is taking some time to get onboarded but we have been incrementally progressing the project of transition.

Nachteile

I've not found a con yet but I'm early in the onboarding process. So far so good!

In Betracht gezogene Alternativen

OwnerRez

Warum Lodgify gewählt wurde

I needed a PMS that I felt more comfortable scaling. I needed a clean break from a system that I've been using imperfectly for many years so that I wouldn't have data issues.

Zuvor genutzte Software

Lodgix

Gründe für den Wechsel zu Lodgify

Ultimately it was responsiveness of Lodgify to answer questions that I had in order to make a decision.

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Brian,
Thank you for sharing your positive experience with Lodgify so far! We're glad to hear that the onboarding process has been great and that you find the functionality easy to use.

We pride ourselves on being responsive to our customer's questions and concerns, so we're happy to hear that was a deciding factor for you. We understand that transitioning to a new system can take some time, but we're here to help every step of the way.

If you have any questions or concerns as you continue the onboarding process, please don't hesitate to contact our support team. Thank you for choosing Lodgify!

Best wishes,
The Lodgify Team

Julie
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Reliable Property Management Software that helps you grow your business

Bewertet am 6.9.2022

Lodgify has helped me set up a direct booking website, using their widgets that work on my Wordpress site. It has helped me grow beyond relying on only one channel for my bookings, to being able to sync my calendar across several channels.

Vorteile

When I was comparing other Property Management Software, Lodgify offered almost everything I wanted (channel management, direct booking engine and widgets, guest communication), and nothing I didn't (management of cleanings, staff messaging).

Nachteile

The guest messaging system could be improved. It's currently set to send messages at midnight GMT, which is 6pm in my time zone. I would prefer some flexibility on when messages are sent. Also, the default placeholder is the guest's entire name, instead of first name, which would give a more personal touch. I would like to have the ability to determine the cadence that messages go out, so a last minute booking for one night receives the messages in the correct order.

In Betracht gezogene Alternativen

Hospitable.com

Gründe für den Wechsel zu Lodgify

Lodgify offered a reliable booking engine, and the ability to accept payments from guests using PayPal, Stripe and bank transfer. It also offers widgets that can be used on my Wordpress website.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Julie,

Thanks a lot for giving us such a detailed review!

We're glad that our software is fulfilling all of your business needs, and we also want you to know that the dev team is currently working on a fix for the timezone issue.

We're also letting them know about your suggestion regarding customer's name placeholders.

Thanks again for your feedback,
The Lodgify Team

Monica
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

AMAZING Customer Support!!

Bewertet am 9.1.2023

The personalized integration experience with a Lodgify expert is TOP NOTCH and KEY!! [SENSITIVE CONTENT] is THE BEST!!!

Vorteile

As a brand new user of Lodgify, I have initially been MOST impressed with the Customer Support!! They provide new admins with an individualized training to help set up your account, catered to your business needs. This was INVALUABLE because there were so many little "bells and whistles" that needed to be set up (1-time only) that I wouldn't have known to do without our Lodgify expert [SENSITIVE CONTENT]!! Just like anything, there's a learning curve to adjust to a new reservation management system but will be worth it as we transition to more direct bookings (vs. relying on 3rd party booking platforms)! Still lots of helpful features that I have not explored quite yet but am optimistic they will be a huge added benefit!

Nachteile

Truly don't have enough experience under my belt to have any constructive feedback. So far, our experience with Lodgify has been amazing!

In Betracht gezogene Alternativen

OwnerRez

Gründe für den Wechsel zu Lodgify

Ease of integration into our business website (using Squarespace)

Antwort von Lodgify Übersetzen auf: Deutsch

Hey Monica,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

Best wishes,
The Lodgify Team.