Lodgify

Fewo Software (Ferienwohnungsverwaltung) mit Websiteerstellung.

Gesamtbewertung

4,4 /5
(496)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,2/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,4/5

89%
haben diese Anwendung empfohlen
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496 Bewertungen

Frank
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Super Allround-Lösung zur Selbstvermarktung unseres Ferienhauses

Bewertet am 26.1.2021

Der Support hat mich bislang positiv überrascht. Dieser ist zwar an der Hotline nur auf Englisch aber dafür sehr ausdauernd und geduldig. Schriftliche Anfragen werden gerne auch in Deutsch beantwortet.
Insgesamt bin ich bislang sehr zufrieden.

Vorteile

Lodgify umfasst (fast) alles, was ich mir für die Vermarktung gewünscht habe. Es vereint den Website-Baukasten, es administriert die Website-Domain, es bietet umfassende Möglichkeiten zur Verwaltung und Abrechnung von Ferienimmobilien. Ich selbst verwalte damit nur 1 Haus, allerdings lassen sich auch problemlos mehrere Immobilien anbinden.
Super einfach ist auch das Erstellen mehrsprachiger Webseiten. Auch hier gibt es noch etwas Luft nach oben, indem man z.B. die Inhalte der Webseiten auch per Auswahl übersetzen ließe. Habe ich über die STandard-Objektseien hinaus eigene Webseiten entworfen, so muß ich diese derzeit mit einem externen Übersetzungsprogramm übersetzen und in der Zielsprache per drag & drop einfügen. Die Seitenstruktur wird aber in allen Sprachen übernommen und auch die Seitentitel werden automatisch übersetzt. Das Übersetzen im Programm geht bislang nur bei den Standard-Seiten, die die unmittelbare Objektverwaltung administrieren.

Nachteile

Insgesamt bin ich sehr zufrieden mit meiner Entscheidung für Lodgify! Ich sehe in wenigen Punkten Verbesserungsmöglichkeiten, z.B.:
- die Seite zur Emailkommunikation mit den Gästen könnte übersichtlicher sein
- ich würde mir wünschen, dass der Professional-Zugang schon die Gäste-App enthält. Ich bin mir noch unsicher, ob sich der Aufpreis für die Ultimate-Version für mich lohnt
- die Kalender-Darstellung könnte farbiger oder prägnanter schwarz-weiß-grau sein, insgesamt ist Webseite "Verfügbarkeit" ausbaubar. So wäre es schick, wenn man gleich von dort ausgehend einen Zeitraum markieren und für eine Buchungsanfrage aussuchen könnte
- die Cookie-Policy im Webseite-Baukasten bedürfte eines Updates, so daß man zwischen notwendigen Cookies und Komfort-Cookies wählen kann.
Wishlist:
- 360°-Rundgänge in Verbindung mit Grundrissen anwenderfreundlich als widget im Baukasten integrieren (ich weiß es gibt schon Möglichkeiten z.B. über google)

In Betracht gezogene Alternativen

Smoobu

Gründe für den Wechsel zu Lodgify

Der Preis ist höher als bei Smoobu aber die Funktionen sind einfach umfangreicher. Insbesondere der Webseiten-Baukasten hat wesentlich mehr Individualisierungsmöglichkeiten. Das gab den Ausschlag für meine Entscheidung.

Antwort von Lodgify

Hi Frank, thank you for taking the time to review your experience with Lodgify! We're so pleased to hear you had such an easy time building your website. We're also thrilled to know you are happy with our software and our Support team. We have shared your suggestions and wishes with the rest of the team and will continue to improve our product. Best wishes, The Lodgify Team

Bodo
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Super Software, reaktiver Support

Bewertet am 16.6.2020

Verwaltung meiner Ferienvermietung, wirklich alles optimal, ich bin voll zufrieden mit meiner Wahl

Vorteile

Bestens zugeschnitten auf die Bedürfnisse eines Ferienvermieters, integrierte Website mit schönen Templates, permanente Aktualisierung und Weiterentwicklung der Software und Funktionalitäten, professioneller und reaktiver Support, optisch ansprechendes Frontend, Channel Manager zu einigen Portalen

Nachteile

Wenn man seine Änderungen online stellt, zeigt die Online-Darstellung nicht den Ort, wo man etwas verändert hat, sondern man muss sich immer wieder dorthin bewegen, das kostet viel Zeit, vor allem, wenn man optisch etwas ausprobiert, das ist wirklich sehr mühsam

Man kann keine Videos an der Stelle von Bildern einstellen (zB auf der Eingangsseite, statt ganz oben dem statischen Bild, ein Video, das wäre toll und gäbe der Website mehr Attraktiviät)

Antwort von Lodgify

Hey Bodo, thank you so much for your kind words! We're thrilled to hear that our software has helped your vacation rental business and that you're satisfied with your choice. Best wishes, the Lodgify Team

Ulrich
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

funktional und einfach

Bewertet am 22.1.2022

sehr positiv. Innovativ, praxisorientiert und sehr guter Service

Vorteile

sehr positiv. Innovativ, praxisorientiert und sehr guter Service

Nachteile

Preislich eher am oberen Rand angesiedelt, Buchhaltungsfunktionen und Controlling müssten ausgebaut werden, es fehlen finanzielle Reports

Antwort von Lodgify

Hallo Ulrich,

Wir freuen uns sehr, dass Sie insgesamt eine gute Erfahrung gemacht haben!

Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Unser Team wird sich freuen, diese zu hören.

Liebe Grüße,
Ihr Lodgify Team

Leon
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Lodgify

Bewertet am 5.6.2020

Gute nutzerfreundliche Software für Vermieter und Vermietagenturen.

Vorteile

Gesamtpaket passt und ist für uns als Nutzer die beste Lösung für unser Geschäft.

Nachteile

Wir würden gerne mehr informiert werden mit Infos und turtuals, wenn Lodgify Änderungen vornimmt und neue Funktionen einführt.

Antwort von Lodgify

Hallo, danke fur Ihr Feedback. Wir freuen uns zu horen das Sie gute Erfahrungen mit Lodgify haben! Mit freundlichen Gru?en, Ihr Lodgify Team

Peter
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Gutes Gesamtpaket

Bewertet am 17.8.2021

ein gutes gesamtpaket mit verbesserungspotential

Vorteile

das reservierungssystem und zahlungsmöglichkeiten
synchronisierung mit anderen plattformen

Nachteile

die übersetzungen außerhalb der hauptsprachen sind schlecht oder funktionieren gar nicht (slowakisch)
die umsetzung der übersetzungen bei support dauert viel zu lang

Antwort von Lodgify

Hallo Peter, es freut uns sehr, dass Sie insgesamt eine gute Erfahrung gemacht haben! Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Unser Team freut sich, sie zu hören. Wir werden unser Produkt weiter verbessern. Mit freundlichen Grüßen Ihr Lodgify-Team

Amalia
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Sehr gute software und toller Kundensupport

Bewertet am 13.3.2022

Eine sehr hilfreiche Plattform für jeden, der Immobilien zu organisieren und vermarkten hat.

Vorteile

Der Channel Manager erleichtert mir wirklich meine Arbeit. Auch bin ich entzückt wie schnell und einfach man eine Website erstellen kann.

Nachteile

Bis jetzt habe ich nichts aus zu setzten

Deanna
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

A game changer for vacation rentals

Bewertet am 4.1.2018

Vorteile

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that!

Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Nachteile

Some of the widgets are a little restrictive. I have managed to work around most of them.

My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running.

It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year!

We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018!

Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent.

Have a great booking-filled year! The Lodgify Team

Julie
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Reliable Property Management Software that helps you grow your business

Bewertet am 6.9.2022

Lodgify has helped me set up a direct booking website, using their widgets that work on my Wordpress site. It has helped me grow beyond relying on only one channel for my bookings, to being able to sync my calendar across several channels.

Vorteile

When I was comparing other Property Management Software, Lodgify offered almost everything I wanted (channel management, direct booking engine and widgets, guest communication), and nothing I didn't (management of cleanings, staff messaging).

Nachteile

The guest messaging system could be improved. It's currently set to send messages at midnight GMT, which is 6pm in my time zone. I would prefer some flexibility on when messages are sent. Also, the default placeholder is the guest's entire name, instead of first name, which would give a more personal touch. I would like to have the ability to determine the cadence that messages go out, so a last minute booking for one night receives the messages in the correct order.

In Betracht gezogene Alternativen

Hospitable.com

Gründe für den Wechsel zu Lodgify

Lodgify offered a reliable booking engine, and the ability to accept payments from guests using PayPal, Stripe and bank transfer. It also offers widgets that can be used on my Wordpress website.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Julie,

Thanks a lot for giving us such a detailed review!

We're glad that our software is fulfilling all of your business needs, and we also want you to know that the dev team is currently working on a fix for the timezone issue.

We're also letting them know about your suggestion regarding customer's name placeholders.

Thanks again for your feedback,
The Lodgify Team

Chris
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Terrible company

Bewertet am 14.2.2020

Initially (years ago) was good customer service/account managers. Now its possibly the worst company ive had to deal with. Completely arrogant, not interested and focused on profits not the product/experience.

Ask for help and expect to be told that they will be increasing the price.. contact senior management and expect your emails to be read and ignored.

Dont get sucked in... plenty of better alternatives! We switched our properties to Tokeet and it is allot cheaper, has more features and amazing customer support. I doubt Lodgify will survive long with their attitude towards their clients.

Vorteile

Reservation system is okay but does not help if they provide a terrible website that does not convert

Nachteile

Customer service is horrible! Greedy company only care about increasing their profits (years ago this was not the case) they seem to think and act like they are a large corporation now and dont need to help you.

In Betracht gezogene Alternativen

Tokeet

Warum Lodgify gewählt wurde

Tokeet is a far superior product and offers a far superior support and allot cheaper! Its a no brainer to leave Lodgify and goto Tokeet.

Zuvor genutzte Software

Tokeet

Gründe für den Wechsel zu Lodgify

It was a fair price and had good support (4 years ago)

Antwort von Lodgify Übersetzen auf: Deutsch

Hey Chris, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we're sorry that your experience at Lodgify didn't quite match your expectations. We're currently experiencing a higher volume of requests than usual but I can assure you that we're doing our best to get back on track and will always respond between 24-48h. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: help@lodgify.com.

Joy
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Easy to Use

Bewertet am 3.8.2022

Vorteile

I like the connection with our Google account - the ease of use is really important to me. It was easy to set up and modify to fit my needs. I liked the design of the software and the functionality.

Nachteile

It was a little annoying that I had to go through three separate calls to set up the initial software. But it was incredibly helpful to have someone available to help me through the process.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Joy,

Thanks for your honest review and for trying out Lodgify. We hope that you choose to continue using Lodgify for your business and that together, we can watch your vacation rental grow.

Best Wishes,
The Lodgify Team

Vanessa
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

So far so good - Great On-Boarding

Bewertet am 23.8.2022

Great on-boarding experience/customer service. I really liked the help [SENSITIVE CONTENT] provided during the on-boarding. She really took the fear out of the change.

Vorteile

Direct Bookings and website builder. Learning the website builder

Nachteile

Mobile application. some glitches on reservation dates

In Betracht gezogene Alternativen

Guesty

Gründe für den Wechsel zu Lodgify

Reviews from individuals not large property management companies. I just have 2 properties and did not want to purchase things i did not need.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Vanessa,

Thanks for your review. It's great to hear that you're having a good experience with Lodgify so far. With the mobile app, we have some exciting news coming soon, so keep your eyes peeled.

Best Wishes,
The Lodgify Team

Teri
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Just started using Lodgify

Bewertet am 14.9.2022

I think after we get used to the Lodgify system it will become easier. And your support team has been extremely quick on returning responses.

Vorteile

It's hard to say right now. It seems easy but I feel it's missing some key components that would be helpful but it might be the program we decided on.

[SENSITIVE CONTENT] was great to work with.

Nachteile

At this early stage there have been some issue matching item up with Airbnb and Lodgify and I have to keep asking for assistance.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Teri,

Thank you for leaving us a review!

We're glad to hear that you're overall satisfied with our software and we hope that you'll find it to be the best choice for you!

Best wishes,
The Lodgify Team

Susan
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Must have for STR direct booking

Bewertet am 9.8.2022

I found it easy to set up, easy to modify, and easy to integrate with other channels.

Vorteile

Lodgify was easy to set up and integrate with my existing website which enabled me to begin collecting payments for direct bookings right away. There is a lot of functionality remaining to explore which I will implement in time.

Nachteile

The only con I’ve come across is that I can’t select the time in which to send out automated messages.

In Betracht gezogene Alternativen

Hostfully Property Management Platform

Gründe für den Wechsel zu Lodgify

Lodgify was more user friendly and aesthetically pleasing.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Susan,

Thanks for your review. It's great to hear that you are loving Lodgify so far and are finding it useful to receive payments from direct bookings. Thanks for being a loyal Lodgify user.

Best Wishes,
The Lodgify Team

Clarisse
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Très bon logiciel de gestion

Bewertet am 21.9.2022

Vorteile

Logiciel complet avec toutes les fonctionnalités nécessaires à faciliter la gestion de locations court terme

Nachteile

Quelques points mériteraient d’être affinés pour faciliter encore la mise en place (pouvoir copier nos messages personnalisés envoyés au clients pour chacun dés canal de réservation par exemple plutôt que de devoir les refaire entièrement à chaque fois) mais le logiciel est globalement bien conçu et le soutien technique très réactif

Antwort von Lodgify Übersetzen auf: Deutsch

Bonjour Clarisse,

Nous sommes très heureux d'apprendre que votre expérience ait été très bonne!

Merci d'avoir pris le temps de nous écrire vos commentaires, toute notre équipe sera très contente de les lire!

Cordialement,
L'équipe Lodgify

Devin
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Beautiful Website Design Templates

Bewertet am 3.9.2022

Vorteile

I love the beautiful template options for a direct booking website.

Nachteile

I wish we could send messages at a specific time. If we could, our tech stack would be 100% consolidated with Lodgify.
Hospitable has an option to integrate with smart locks. That would be awesome.

In Betracht gezogene Alternativen

OwnerRez

Gründe für den Wechsel zu Lodgify

Much easier to use and initial setup was much easier. Better looking direct booking website options.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Devin,

Thanks for your kind feedback. It's great to hear that you're loving Lodgify so far and enjoy our template options. Also, thanks for your advice; it will help us improve.

Best Wishes,
The Lodgify Team

Emilie
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Easy to use but has major flaws

Bewertet am 8.8.2022

Customer support is quick at getting back to me regarding issues. The staff is friendly. The problems, however, are not necessarily getting fixed right away. I otherwise really like the dashboard and the layout of the different categories, I'm sorry my guest communication issues can't seem to get resolved. I thought it was a good software but I may start shopping around again.

Vorteile

The software is easy to use. I had an onboarding session which was very helpful and informative. A+ on that. I really like how one software is able to manage different platforms.

Nachteile

Guest communication is the most annoying flaw of this software. I chose Lodgify mostly for the option to automate communications with my guests. I've been using it under a month and I'm already going back to Airbnb to send my emails as their software is better, at least for my needs. With Lodgify, I've had multiple issues (emails not sent in correct sequence, emails in wrong language, test email sent to guest, no option to use only guest's first name as a placeholder...) which really doesn't look good on me as a host, on top of other things such as my cleaning team having to create different email addresses for the different properties they provide service to when owners are different... IT support is reactive but limited in that they do not provide suitable solutions. For example, I am told to send bilingual emails to avoid the language issue (not acceptable as this is VERY impersonal - contrary to what I want to achieve), test email sent to guest issue unresolved after a few weeks, no capability to send emails at a certain time of day to avoid the wrong sequence issue... I am considering cancelling my subscription as this is causing me more work, headache and embarrassment... Not good.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Emilie,

Thanks for the feedback. We are sorry that your experience at Lodgify didn't quite meet your expectations. I would like to assure you that we have opened a ticket with the problems that you brought up and are working on solving them now. We apologize for the added inconvenience you may have faced.

Best Wishes,
The Lodgify Team

Gregory
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Beginning Stages

Bewertet am 8.7.2022

As I stated earlier, I am only now getting my properties online. So I cannot give an honest, in-depth perspective. But thus far, from what I have been shown and experienced through the live onboarding process, along with their customer care services and online learning resources, it is hard to critique such a robust platform at this stage of my experience. I again am blown away at the level of detail to possible use cases and scenarios that I as a Property Manager will undoubtedly experience. Lodgify seemed to have covered all the bases of a rental property management platform.

Vorteile

Having only begun the process of using this platform, I have yet to test drive it in a real-world application. With that said, going through the training with their onboarding expert in real-time, I can say that this is developed by top-tier coders with some serious consideration for UI/UX on both ends of the user interface (Admin and Renter). Its incredibly nuanced, which may seem daunting at first but it is imperative to have this level of nuance as Lodgify covers nearly if not all aspects of the short-stay rental market from back end to front end and everything in between. I am genuinely blown away at pricing as well. The price is Very Very fair and only get better as you increase the property count to the inventory. They seem to really understand the business and having this onboarding process allowed me to learn more about the business I am in, which is invaluable. This platform is a crucial piece in the puzzle for our operations and I cannot wait to better understand it and learn to utilize it to its full intended potential.

And how can I forget, the Website integration is by far the single greatest aspect of Lodgify. The ease with which you can copy or create a domain to their website builder and post a full functioning website with a full-service booking ability is tremendous. I was worried about having to figure out how to integrate Lodgify into an existing website, so instead of building a website, I used their templates, and Voila!

Nachteile

I recently was a bit bummed about the app translation to tablets. I think with the way of the world focusing on portable devices as the main interface for our businesses, Lodgify should invest some serious time and energy into building out a smooth tablet interface and possibly even lessening the number of apps required to see/run full operations that are currently solely available through a browser. I've no doubt this can be achieved because I am seriously impressed with their backend infrastructure and I can see a lot of talent in their Full-Stack staff. A bit more focus on UX/UI in the portable device space and I believe Lodgify would completely dominate this space.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Gregory,

Thank you so much for your in-depth review. The many valuable insights you brought up give us highly important feedback on how we are doing as a company and how we can improve. We appreciate your honesty in your review, and we'd like to thank you for being a loyal Lodgify user.

Best Wishes,
The Lodgify Team

Greg
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Lodgify saves time, improves consistency

Bewertet am 3.4.2022

Lodgify immediately synchronizes the rental property calendars across all channels, ensuring that customers, owners / users, and team members have the same data. This ensures that everyone has a consistent view of property status while allowing all involved to quickly and efficiently plan their activities and immediately adjust to new circumstances such as short-notice rentals or unplanned repairs and maintenance. It also keeps the property attributes updated so that customers aren't surprised by seasonal changes in amenities, etc.

Vorteile

Based upon a recommendation from a friend, we built our short term rental business around Lodgify and its channel management capabilities. This allows us to do things once and implement them across all channels, allowing us to have a consistent branding across all channels and to quickly respond to customers with minimal delay and effort. I can't imagine how busy we'd be, and how frustrated, if we didn't have such a capable channel management software.

Integration with our banking, credit card, and payment systems, and with Airbnb, was extremely quick and easy to set up, and has worked flawlessly since setup. Very happy with all aspects.

Due to difficulties with one channel's software, we were unable to set up the connection between that channel and Lodgify, even after repeated efforts by me, and the very responsive and always helpful Lodgify Integration Team, to try to get everything right. If that channel's team can get things working properly, the Lodgify team will have the connection up and running within a day or less. The point is that the Lodgify team will go above and beyond to help their customers!

Nachteile

The Lodgify app works well to review and manage the calendar / reservations, but needs the property and listing management functionality available via browser - I need to be able to manage the listing when I only have my phone. Keep it easy on developers and owners / users - use the exact same look and workflow so that we don't need to sustain and learn different products / versions.

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Greg,
Thanks for you're kind words! We are glad you're loving Lodgify and finding our team super helpful. We put in the hard work every day to ensure our customers feel supported, and it pays off when we hear reviews like yours. Thank you for being a loyal Lodgify customer.
Best Wishes,
The Lodgify Team

Valerie
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Loving Lodgify

Bewertet am 21.3.2022

I love Lodgify. I recently moved over my 2nd property and an 99% sure I'll onboard our 3rd property in the summer. [SENSITIVE CONTENT] was a fabulous onboarding specialist.

Vorteile

Lodgify is very user friendly and I love that you can do a lot yourself.

Nachteile

Customizing the checkout page and think improving the website builder would be helpful. You can really only change things if you know how to write code.

In Betracht gezogene Alternativen

Cloudbeds und HotelKey

Warum Lodgify gewählt wurde

Loved using Lodgify for Dye House. LH was inaccurate when it comes to pulling reports, $ never tied out correctly. Many limitations to the system.

Zuvor genutzte Software

Little Hotelier

Gründe für den Wechsel zu Lodgify

Ease of using the system, custom and automatic email notifications to clients

Antwort von Lodgify Übersetzen auf: Deutsch

Hello Valerie,

Thank you so much for your wonderful review about our software and our team. We are glad that you found an easy and integrative solution for your vacation rental business. Can't wait for you to onboard your third property!

Best Wishes,
the Lodgify Team

Steve
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Lodgify - because life's too short

Bewertet am 28.1.2022

Great experience. Very quick and helpful support.

Vorteile

Very easy to setup and get started. Compared to hosting your own website and administering the software. Lodgify is a great time and effort saver. I really don't know how I managed before!

Nachteile

Reports are very limited.
The price for the premium version is too high

In Betracht gezogene Alternativen

Beds24, Guesty For Hosts und Lodgable

Warum Lodgify gewählt wurde

To save time and project a more professional image

Zuvor genutzte Software

Joomla

Gründe für den Wechsel zu Lodgify

Lodgify offered a more simple changeover

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Steve, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience not only building your website, but with organizing your bookings, too. All the best, The Lodgify Team

Katie
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

What are you waiting for?

Bewertet am 28.1.2022

Lodgify has been a great partner since we went solo without using our property developer's rental company to let our rental. It has given us more control over our business, with more satisfaction, better financial reward. The customer service at Lodgify is fantastic, whether you call them or email -- they are always there to help and the team are just fantastic.

Vorteile

If you are a holiday property owner, whether hotel or villa rental, Lodgify provides you with the tools to create and maintain a web presence that allows you to access new customers, give them the information they want with professional looking pages, and price your property by week or day, create check-in/check-out periods seamlessly and allow for a customer to book online and pay by credit card or BACS without any hassle. Your business looks more professional and your management will be made easier by the backend tools that help you manage your bookings, taking damage deposits automatically, reminding guests to pay their balance, synch calendars with your third party booking sites (like AirBnB, VRBO, etc.). It is just a well thought out product and I would highly recommend it.

Nachteile

There isn't anything I don't like. It works well for me and my business.

Antwort von Lodgify Übersetzen auf: Deutsch

Hey Katie, thanks for your kind feedback about our software! We love that you were easily able to create your own website and sync all your booking channels. We also love that you're loving our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We'll continue to improve our product to maintain our position as the best solution out there for vacation rental owners. Thanks again for your kind words! Best wishes, The Lodgify Team

Lionel
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Lodgify est facile d’utilisation

Bewertet am 24.7.2021

L’expérience globale est pour le moment très satisfaisante.

Vorteile

J’apprécie la facilité avec laquelle on peut créer son site web, paramétrer ses tarifs et synchroniser son calendrier avec les autres plateformes.

Nachteile

La difficulté de connexion avec Airbnb. Airbnb est sensé envoyer un mail de confirmation à l’utilisateur pour valider la connexion avec lodgify. Le problème a l’air de se situer du côté d’airbnb.
Néanmoins il y a tout de même quelque chose à faire des 2 cotés pour simplifier la connexion entre les 2 plateformes.

Si la plateforme offrait la possibilité de générer des factures client automatiquement (je parle des factures pour chaque voyageur ayant séjourné dans nos logements), ce logiciel deviendrait sûrement le leader du marché.

Enfin, on devrait avoir la possibilité de créer plusieurs sites web surtout si le nombre de logements est important. Ce serait une évolution qui serait vraiment appréciée.

In Betracht gezogene Alternativen

Beds24

Warum Lodgify gewählt wurde

Beds24 est en anglais et son site n’est pas simple d’utilisation…

Zuvor genutzte Software

Beds24

Gründe für den Wechsel zu Lodgify

Pour sa simplicité d’utilisation et le fait qu’on puisse y créer son site web et qu’on puisse intégrer un processeur de paiement.

Antwort von Lodgify Übersetzen auf: Deutsch

Hi Lionel, thank you so much for sharing your opinion. We're delighted that you were able to create your website and set prices with ease. In regards to automating customer invoices, this actually something you can do with Lodgify. Our integration with Zapier allows you to automate invoices through Quickbooks or similar services. If you still have any doubts, please reach out to us at ashley@lodgify.info

Linda
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great for taking direct bookings and great integration with multiple channels and pricing...

Bewertet am 7.2.2020

Have received quite a few direct bookings for which I charge more but still save the guests money since the AirBnB guest fee is very high.

Vorteile

• Website was really easy to set up to take direct bookings and allows customization. I set it up on my own and had it ready to go in just a couple of days.
• Great blogs with tips on set up and other ways to improve your business.
• Integration with Pricelabs, AirBnB, VRBO, and booking.com are great - Lodgify takes prices from pricelabs and moves those to VRBO since VRBO and pricelabs do not have integration
• Payment processing is expensive but works well
• New integrations and features happen quite often
• Customer support is very responsive
I first tried Tokeet, then Beds24 and then switched to Lodgify which has been much better.

Nachteile

• Software doesn't allow monthly automatic charging for guests who book for a few months at a time which is something AirBnB does so makes it hard to convert these types of guests to direct bookings. Contractors get paid monthly from their company so want to be able to pay monthly also so I need to manage these payments manually.
• There is an ability to create canned messages but no way to schedule these to send automatically. There should be a way to send messages automatically when a booking is made, before and after check-in for example. I use SmartBnB for this now which works great for AirBnB and VRBO but doesn't help for direct bookings.

In Betracht gezogene Alternativen

Beds24 und 365villas

Warum Lodgify gewählt wurde

I didn't like the way the software worked. I wanted something that was easy to set up, create billing and create a website.

Zuvor genutzte Software

Beds24

Gründe für den Wechsel zu Lodgify

The key item I wanted was the ability to push pricing from pricelabs to VRBO which I knew Lodgify was working on when I bought it. This along with the ability to simply create a website was great.

Antwort von Lodgify Übersetzen auf: Deutsch

Hey Linda, Thanks for your kind feedback about our software and our team. We're so pleased that even after a year, your business still directly benefits from the regular updates we carry out. It's also great to hear you enjoy our free content!
Thank you for remaining a loyal Lodgify user, we'll keep working hard to improve our software. Best wishes, The Lodgify Team

Roy
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Customer Service is not Proactive for Critical Issues

Bewertet am 2.1.2020

Generally positive, but the glitches we've encountered (e.g. lacking protection for "null" entries" are occasionally serious.

Vorteile

The software is well (though not fully) featured and meets most of our needs at a modest price. Generally, considering the price point the software meets our expectations and needs, though with the occasional glaring problem.

The customer service is good for minor issues and correcting our (or Lodgify's) errors

Nachteile

NO PROACTIVE CUSTOMER SERVICE: The lack of a proactive customer service which reaches out to us to let us know of serious and/or critical issues. For example, we just discovered there is no means for potential guests to actually reserve any of our vacation rentals on our Lodgify website -- even though we have "Instant Booking" turned on AND have implemented their calendar search option for all properties. As a result we've received no reservations on Lodgify for the last two weeks -- highly unusual.

When we contacted them here is their answer "Unfortunately, I have to confirm that this bug has been already identified and the relevant team is now working on a fix for it. Of course, we'll let you know once there's any news on this ..." Huh??!! They knew about it and did not inform their clients.

NO TELEPHONE CUSTOMER SERVICE: Unlike many of their competitors we can only reach them by email. For the most part that is no problem -- Until there is a criticial issue.

UNUSUALLY SHORT HOURS FOR CUSTOMER SERVCIE -- NO PUBLISHED HOURS

Antwort von Lodgify Übersetzen auf: Deutsch

Hey, we always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.

Loretta
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great app which has helped save time, streamline processes and heaps more...but...

Bewertet am 27.6.2019

Overall our experience has been very good. The support staff are very positive and know their stuff, so when the support is good, it is good. I have though had some challenging times trying to explain problems and in turn get the issue resolved. Lodgify shows a lot of promise and i look forward to seeing new innovations and improvements. Overall I still believe the user has to be quite computer literate and confident to have a go and set everything up.

Vorteile

Website templates offer a good range of choice, good functionality overall, payment setup is easy.

Nachteile

Having said the pros above, I am not sure it is particularly better than other vacation rental software out there. I did a bit of research and chose Lodgify which has so far been good. I am still hopeful for other functionality to come in including:
Main big issue for us is the Channel Manager is not comprehensive enough. I have been waiting on HomeAway for over a year but no word on this one as yet. I have my fingers crossed as it is probably second biggest player in our market.
There has been some consistent problems with connection to booking.com which hasn't been explained to me why and i probably dont need to know the exact reason, but i just want it to go smoother than it has of late.
Delay in getting answers from support team due to time difference has been a problem.
Cleaner management would be a great asset and I keep hoping this will come along as offered by other software.
Reporting is quite limited. reports to owners would be handy as some other software has.The interface with Zapier to extract data is pretty basic.
Owner setup for each property is a bit restrictive. I would like more flexibility as to what owners can or cannot do/see.
Pretty annoying that new subscribers get discount incentives to join up but loyal current subscribers dont. Look after your current subscribers the same.