Braintree Erfahrungen

What I like the most about Braintree is its low fees and secure platform.

What I like the least is that it’s sometimes difficult to speak to a human to solve an issue. I also find the PayPal relationship confusing.

Lots on support when On Boarding and for the first 12 months after integration

Being able to actually speak to a person rather than going through their automated processes. Our issue is technical and we understand that mistakes can happen but not being able to discuss them in a reasonable manner has been frustrating and we still don't have a resolution. Braintree have simply stopped responding.

Braintree helps us manage all the payments, and this gives more revenue to the firm.

The focus from Braintree is authentic and flawless.

I could accept multiple different payment methods. Customers could pay with PayPal, credit or debit, Zelle, and I could connect Stripe. It was just versatile and extremely easy to use.

I couldn't really figure out how to set up ACH, but I also couldn't figure out how to find support for it. Maybe there was options but that was hard for me to find so I spent a lot of time googling to figure stuff out for myself.

For exceptional online payments, we always choose Braintree.
Braintree has been so reliable.

I like the amazing features of Braintree.
Braintree is flawless.

Reliable system, clean and easy to understand dashboard.

pricing - after a couple of years the price increased dramatically for us

Braintree's versatility and ease of use have impressed me right from the start. The ability to accept a wide range of payment methods, including credit cards, debit cards, and popular digital wallets like PayPal, Apple Pay, and Google Pay, has significantly expanded my customer reach. One of the standout features of Braintree is its integration and developer tools. As someone without extensive technical knowledge, I was pleasantly surprised by how straightforward it was to integrate Braintree into my website. The availability of software development kits (SDKs), APIs, and client libraries made the process smooth and streamlined. The developer-friendly resources provided by Braintree have been immensely helpful in customizing and fine-tuning the payment solution to suit my business needs.

While Braintree offers robust features and capabilities, there is one aspect that I would like to see improved—the availability of more localized payment options. As my business expands globally, I would appreciate additional support for region-specific payment methods. Having the ability to offer localized payment solutions would further enhance the customer experience and help me cater to a wider international audience.

Easy to implement, good technical support, fast processing

Not too many bad things here. Occasionally ran into support needs, but handled quickly

Braintree est un logiciel simple au cours de la prise et de l'utilisation , ce qui facilite plus de tâches pour les entreprises dans le domaine de traitement des paiements.

Pas assez d'inconvénients au cours de l'utilisation de ce logiciel , c'est pourquoi je recommande aux autres entreprises l'utilisation de ce logiciel.

J'aime beaucoup ce logiciel depuis que ça m'a aidé à détecter un faux paiement car le monsieur a utilisé un bot et ce logiciel l'a détecté, depuis là je suis accro

j'avais du mal à pouvoir maitriser le logiciel le premier jour mais je m'y suis fait grâce à un très bon service client

Lots of integrations. I've set this up for clients on Shopify, BigCommerce, WooCommerce, and Turbify.

Marketing materials really confuse merchants when it comes to Braintree / PayPal. Very similar wording makes it hard for merchants to understand which gateway they need to use sometimes.

Great tools for fraud protection and also payments and accounting needs

Not much. It's a great tool so far and really easy to use.

Bonne présentation des informations à l'écran

Il est difficile de trouver les entreprises recherche car les filtres ne travail pas

It was there when we needed it, but when Stripe came we dumped it!

It was more rigid and less flexible than stripe.. and also more expensive

Bon logiciel de traitement de paiement. Facile à utiliser

Je ne lui trouve aucun inconvénient je l'apprécie beaucoup

not a complete fraud, they do actually send our money

they've sent our money to the wrong bank account for over a year, despite spending months trying to get them to correct it. Refused to fix the problem, so we have to transfer money from an old company and create all new accounting entries. And reporting is terrible so it's a nightmare trying to find and match transactions. We lose dozens of hours every time we try to close our books. Braintree was absolutely useless in correcting the issue.

NOTHING, absolutely awful. Zero support, avoid avoid!!

ZERO SUPPORT, horrible company. Cannot contact them by phone and ZERO email support. I lost $1,000s. Awful company

I felt that Braintree was very trustworthy. As I have an online shop, I wanted to make sure my customer's data and transactions were being processed safely and in line with top industry standards - I definitely trusted Braintree to handle payments made through my Woocommerce setup.

I sometimes had a hard time navigating the Braintree control panel and enabling certain functions and add-ons. I found it impossible to setup Apply Pay for instance (which was just a couple of simple steps with Stripe). I also experienced a couple of infrequent issues with Braintree's Woocommerce plugin - honestly not sure if that's on Braintree or Woocommerce. But when I switched to Stripe, their plugin worked smoothly without any of the same small hiccups.

Finding certain transactions is pretty easy, so it taking credit card payments. It does what it needs to.

This is a very minor issue in the grand scheme of it all, but you wouldn't believe how annoying and inconvenient it is. When taking a credit card payment, if you put a comma in the amount of the transaction (ie: $1,000 rather than $1000), it will not accept the transaction, and brings you back to the same page without the credit card number. It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating. We also can't connect BT to Netsuite so we have to manually enter credit card transactions.