Yotpo

Bewertungen und Kunden-Content-Marketing

Gesamtbewertung

4,6 /5
(357)
Preis-Leistungs-Verhältnis
4,0/5
Funktionen
4,4/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,5/5

92%
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357 Bewertungen

Ardalan
Ardalan
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

So many features... Amazing support

Bewertet am 1.4.2017

There are maybe more than 100 review apps that can help your company grow organic content or ask...

There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs.
We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Vorteile

Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Nachteile

Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Cleo
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Leader in the Loyalty/Referral Space

Bewertet am 29.7.2021

Vorteile

Yotpo definitely offers the most robust options for loyalty and referral programs, that definitely is what stood out to me as I was vetting different partner options. Their list of integrations is lengthy and they're constantly adding more integrations based on user feedback

Nachteile

It's expensive - definitely the most expensive of the options out there, but it comes with white glove service during set up as well as a very experienced account representative.

In Betracht gezogene Alternativen

Smile.io, Friendbuy und LoyaltyLion

Gründe für den Wechsel zu Yotpo

Overall flexibility of the product, optionality to customize, as well as dedicated account managers and developers to take the weight off my team during implementation

Antwort von Yotpo

Thank you for taking the time to leave your feedback. We always try to ensure our customers are on their 'right fit' plan, meaning how much you're paying should align with the services you're receiving and what your business needs to see success with Yotpo. However, we understand that it may not be right for everyone. Feel free to reach out any time to us with any questions you might have about our plans or pricing model. We will do our very best to make sure you get the most of your Yotpo plan.

Colette
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Overpriced with Poor Support

Bewertet am 16.4.2021

The platform is not hard to use. Quick and easy to get review emails going out. But there have been...

The platform is not hard to use. Quick and easy to get review emails going out. But there have been too many cons for us not to be frustrated and begin to look for an alternative when our contract is over.

Vorteile

Yotpo makes the short list of Google Review partners. This is a big plus for them. And they do offer some neat features, like the ability to invite customers to not only review a product, but also review the company at the same time.

Nachteile

Yotpo price is much higher than their competitors. They seem to feel that their product is much more superior and therefore justifies the price tag. In reality, a lot of their competitors now offer the exact same services and have similar capabilities---at a much lower price.

In Betracht gezogene Alternativen

Trustpilot

Gründe für den Wechsel zu Yotpo

They are one of the largest in this space, and the fact that they make the list of authorized Google review partners.

Antwort von Yotpo

Thank you for taking the time to leave your feedback, we truly appreciate it. We are constantly working on our pricing and plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone! If you have any questions regarding your plan or pricing, please feel free to reach out to us anytime.

Harshit
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great product for large enterprises

Bewertet am 22.7.2021

Pretty smooth, very nice account managers and prompt customer support.

Pretty smooth, very nice account managers and prompt customer support.

Vorteile

Good sentiment analysis feature with industry benchmarks, does the job of review collection and monitoring pretty well. Also good IG push feature.

Nachteile

Less options for 3P review push on websites such as Trustpilot and Sitejabber, Slightly complicated automated review setup

In Betracht gezogene Alternativen

PowerReviews

Gründe für den Wechsel zu Yotpo

Power Reviews provided the same features, but the price was 2X higher. Their sentiment analysis was also poor.

Antwort von Yotpo

Thank you for taking the time to share your review. We are constantly working on improving our product and features, and your feedback is incredibly valuable to us.

Sue
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Great customer review app

Bewertet am 25.2.2021

Vorteile

Easy to configure, customise, integrate and use

Nachteile

Pricing does seem aligned to larger businesses

Antwort von Yotpo

Thank you for your review, we really appreciate it. We are constantly iterating our pricing and plan options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan or any of our other plans, please feel free to contact our customer service at any time.

Philip
Philip
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 0.0 /10

Avoid! Their "Premium" is a Dumpster Fire.

Bewertet am 18.11.2023

Vorteile

I did not like my experience with them. They overcharge and far underdeliver. They are all about sales.

Nachteile

YOTPO was a complete disappointment and is not recommended.
The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service.

Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug.

Contribution reports are unreliable. Their team even confirmed this!

Their admin interfaces are a nightmare to navigate. If it was free the user interface would be terrible. For $$$$ is a joke!

Too many confusing reps.

A dumpster fire of code in the web reviews widget make matters worse. YOTPO's impact on site speed has been detrimental.

The promised platform synergies are meh.

SMS Bump is a usability disaster.

Meetings with their team are a waste of time.

Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting.

Avoid YOTPO at all costs.

Brittney
Brittney
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fabulous support!

Bewertet am 29.8.2019

We have worked with Yotpo for many years, I inherited them when I grew into my position and they...

We have worked with Yotpo for many years, I inherited them when I grew into my position and they made the transition very simple and easy. I appreciate that Yotpo is always looking for new ways to help customers.

Vorteile

New & exciting features! Yotpo is always adding new features to make their platform more enticing. Excellent support, they are always eager to help.

Nachteile

It is pricey, worth it- yes. But, it's not a small cost by any means.

Antwort von Yotpo

Hi Brittney! Thank you so much for leaving a review! We're happy to hear you're enjoying Yotpo and really value your feedback as we continue to evolve our product and the way we serve our community. Our pricing structure is definitely custom built to each and every business & we're happy to hear you're seeing the results.

Eszter
Eszter
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great platform but annual contracts only

Bewertet am 28.9.2021

Great customer service team from the sales call all the way to implementation. Very powerful...

Great customer service team from the sales call all the way to implementation. Very powerful platform with a lot of great features.

Vorteile

Yotpo offer very sophisticated and AI based platform. The dashboard and interface is far better compared to Shopper Approved. Customers can filter through reviews on a product page and the review request emails are highly customizable.

Nachteile

they only offer annual contracts, very expensive plans.

In Betracht gezogene Alternativen

Shopper Approved

Gründe für den Wechsel zu Yotpo

US customer service and great reputation

Antwort von Yotpo

Thank you for taking the time to leave your review. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. You can always check out our pricing page for a breakdown of our plans, or reach out to our customer support and they'd be happy to assist you.

Jacki
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Love the new widget upgrades!

Bewertet am 13.8.2023

Vorteile

I like the customization aspect. It flows nicely with our site and looks very natural. The new widgets are great! They made the customer images larger which looks really nice!

Nachteile

I do wish it was a bit less expensive but I also feel it is worth it.

Todd
Todd
Gesamtbewertung
  • Branche: Baumaterial
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Integral part of any rounded E-commerce Strategy

Bewertet am 4.12.2018

Vorteile

Yotpo has been crucial for us. We knew that product reviews were a missing piece of the puzzle but we struggled to bring them in for years. With Yotpo we were able to gather nearly 1500 reviews in our first year!
This has resulted in a huge increase in customer confidence and in turn increased sales.

We also recently added the Visual Marketing component which is now helping us to solve another long standing issue, gathering user generated content.

Would highly suggest Yotpo's services as they may be one of the best values in the game.

Nachteile

Would make some slight changes to the way reviews can be shown on our website.

Chantell
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

A great asset to our company!

Bewertet am 8.3.2021

When we first integrated YotPo, we had an increase in revenue because potential buyers were able to...

When we first integrated YotPo, we had an increase in revenue because potential buyers were able to read reviews and see photos from other customers, making them feel more confident and educated in purchasing our products. UGC is an essential component of our website, and YotPo offers a simple-to-use software that easily integrates those revenue-increasing elements on our website. Overall, YotPo has been a great tool for our company - increasing our revenue and helping us seamlessly integrate reviews and photos on our website.

Vorteile

YotPo has been a super helpful tool for our company to curate customer reviews and visual content. The platform is very straight-forward to learn and navigate. The analytics feature has been a great component to help us track UGC and interaction with the widgets on our website. Our personal rep has also been really great to work with! She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.

Another great feature is that photos can be attached to reviews, and the photos in our website gallery include the review or social media post they were included with.

YotPo's customer service team has been readily available and very supportive in troubleshooting. They always follow up & stick with an issue until it's resolved.

Nachteile

I've run into an issue with the visual content curator that hasn't been solved, even with multiple conversations with customer service. When I manually upload, some photos with a portrait ratio end up looking skewed and distorted. There's no software solution for this, so I've had to just resize images on my own to avoid it.

Other improvements I'd like to see are increased visual settings for photo galleries, greater customization options for review request emails, and the capacity to see how many reviews included photos (this is not currently a data point I can see in analytics).

Antwort von Yotpo

Thank you for taking the time to leave your review, we truly appreciate it. We are thrilled to hear that you're enjoying using Yotpo and are seeing the benefits on your website. We are constantly working on improving our product and your feedback is incredibly important to up.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Sportartikel
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

The best platform for collecting customer reviews

Bewertet am 8.6.2022

An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and...

An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.

Vorteile

We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.

Nachteile

I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.

Antwort von Yotpo

Thank you for taking the time to leave a review, we truly appreciate it. We are constantly working on improving our products and your feedback is a crucial part of our process.

Katie
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing Application

Bewertet am 29.8.2019

Yotpo really encourages our users to leave reviews on our site which is invaluable as far SEO is...

Yotpo really encourages our users to leave reviews on our site which is invaluable as far SEO is concerned. It has created a forum for customers to ask questions about products and share their real life experience and use of our products. It has improved our customer engagement and we have really gained insight into their journey on our site.

Vorteile

Easy to build photo galleries. Easy to collect social media posts relating to our products. Customer reviews are easy to filter and display and their sentiment readings help filter out problematic reviews. Collecting reviews is extremely easy and we receive a steady stream everyday.

Nachteile

We dont use the tool as best we can. Gathering permissions for user generated content has been a slow process.

Antwort von Yotpo

Hi Katie! We really appreciate you leaving a review and are happy to hear you're enjoying Yotpo and seeing the benefits.

Julie
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Ease of use

Bewertet am 20.3.2023

Gaining Customer trust through reviews have been my main reason for using Yotpo, my overall...

Gaining Customer trust through reviews have been my main reason for using Yotpo, my overall experience has been wonderful.

Vorteile

The integration and use of Yotpo has been impactful for my small Business and extremely easy to use. I would recommend anyone to use Yotpo to gain customer reviews and confidence in products.

Nachteile

I would like to export my reviews from Yotpo to Google but I have been having trouble doing so, An easier export would be desirable but not sure if at all possible.

Antwort von Yotpo

Thank you so much for leaving a review — we're so happy to learn that you're enjoying Yotpo Reviews! We also encourage you to reach out to our support team so that we can get a better understanding of how you'd like you export your reviews.

stuart
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

good service

Bewertet am 14.12.2020

decent but wont be paying more than we are now $29. not worth the money

decent but wont be paying more than we are now $29. not worth the money

Vorteile

the review platform looks and works well on the website with easy integration

Nachteile

the review platform is very expensive for what it is - basically just sending emails to customers. so the more emails they send the more you pay, but it is way more than should be.. over £1000 if you have thousands of orders a month like we do

we pay lowest plan just to keep the reviews on the site

In Betracht gezogene Alternativen

Trustpilot

Gründe für den Wechsel zu Yotpo

trustpilot is a bigger rip off

Antwort von Yotpo

Thank you for taking the time to leave your feedback. Please know that we understand your frustration. We always try to ensure that a business is on their 'most fitting' plan, and that how much they're paying aligns with the services they're receiving and what their business needs to succeed. While our pricing model is intended to most comfortably scale with your business, we realize it's not always the best fit. Please feel free to reach out to us if you have any questions about billing or the features available in your plan.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 0.0 /10

Dishonesty can do damage to your business

Bewertet am 31.12.2019

If you want customers to trust you, I would recommend you stay away from using Yotpo.

If you want customers to trust you, I would recommend you stay away from using Yotpo.

Vorteile

Yotpo does not offer any major benefits. You can invite more people to view your account, but that’s a standard feature.

Nachteile

The biggest downfall of this software is that you can choose to not publish negative reviews. While that may be seen as a benefit for businesses, it removes all credibility and will damage your reputation.

Antwort von Yotpo

Thank you so much for taking the time to leave a review, we appreciate your feedback and understand that Yotpo wasn't the right fit for you. As far as benefits, we offer reviews, rewards & referrals, visual galleries, and additional benefits to support businesses as they grow. Re review moderation, of course, we do offer this to our customers! We encourage our customers to publish all reviews but offer moderation should there be inappropriate language, illegibility, and so on. Yotpo was founded to help customers better understand what they're purchasing before they purchase it - through our reviews, brands have been able to learn & adjust based on customer feedback, and end customers have been able to provide that feedback and learn about whether or not a brand or product will be right for them. We encourage all customers (potential or current) to peruse our case studies, reviews, and resources to understand if Yotpo is the right fit for them too. Thank you again for your feedback.

John
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Yotpo has been essentual for our company

Bewertet am 19.7.2022

Customer service is amazing. They have gone onto our shopify site for us and any issues we have had.

Customer service is amazing. They have gone onto our shopify site for us and any issues we have had.

Vorteile

I love how easy it is for our company to use yotpo. It's not something that I need to think about daily because the system runs so smooth.

Nachteile

It is a little pricey to be able to share reviews across platforms. We had to upgrade our package three fold to get this feature.

Antwort von Yotpo

Thank you for taking the time to leave your feedback, we really appreciate it. We are constantly working on iterating our pricing/package options to make sure our customers are on their 'right fit' plan. If you have any questions about our pricing, plans, or features available to you, please feel free to reach out to our customer support at any time.

Robert
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I love Yotpo!

Bewertet am 19.7.2022

I have been using Yotpo for several and it has helped my business grow with reviews. Easy to use...

I have been using Yotpo for several and it has helped my business grow with reviews. Easy to use software and just works. It is such a breeze as a business owner to use the software.

Vorteile

I love the ease of collecting and displaying reviews. It is such an easy and seamless process. It really helps gather reviews after purchases automatically. I don't have to waste time trying to get reviews from customers. I love also being able to use social media for my reviews! I love being able to add a coupon to emails so it gives a reward for writing reviews. This has been very helpful in collecting reviews.

Nachteile

I wish there was a way to push reviews to Instagram and other social media platforms.

Antwort von Yotpo

Thank you for leaving a review, it really means a lot! As for pushing reviews to your social media, feel free to reach out to our customer support and they will be more than happy to help you set it up.

Samim
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One of the great tool for review automation & curation

Bewertet am 4.1.2019

Vorteile

We have used this tool to collect reviews and ratings for our products. The integration part was very easy and we can select how and when to send the invitation to write the reviews. We can even send mass invitation to our customers by uploading an excel sheet to write a review. The automation part is really very good where after successfully delivering an order we can set the system up that way where it will send the review email. We can even encourage our customer to post images of the products along with their review and then we can tag that image with the actual product in our site. It really helps make a product very much worth. We can customize the email templates as per our theme and taste.

Nachteile

I have not found any major cons which i need to share here.

Kaycee
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Clutch for our Business

Bewertet am 20.3.2019

Fantastic, I appreciate the customer service and that I feel my feedback is heard and received. I...

Fantastic, I appreciate the customer service and that I feel my feedback is heard and received. I had been asking for integration with MailChimp since we signed on...was SO happy to see the integration launch this year!

Vorteile

Having reviews has not only helped customers trust a purchase, but it helps in advertising and SEO. Absolutely worth the investment for our start-up!

Nachteile

I wish there was a keyword sort function for customers. When they go to our Reviews page we have over 1200 reviews now, it would be nice if they could search for keywords so they could find reviews applicable to their needs and questions. i.e. how is the sizing, arch support, ankle support, etc.

Corie
Corie
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

User-Generated Content Made Simple with Yotpo!

Bewertet am 24.1.2017

The Yotpo integration with Shopify greatly improved conversion on my company's product pages. Not...

The Yotpo integration with Shopify greatly improved conversion on my company's product pages. Not only did our reviews show the popularity of our products, but many customers wrote detailed stories of how they connected deeply to their product. This added another dimension to the product page! Through Yotpo, we were also able to search through all of the reviews and add our favorites to landing pages, post-sale emails and social media posts. This user-generated content built trust with our customers and enabled us to show off how relational our company was! The platform is easy to use and the appearance can be modified to fit seamlessly with your website theme. Automated and customizable emails make it easy to gather reviews for your website, and you can choose which ones are displayed on your website. Simple - and worth every dollar!

Vorteile

Simplicity in integration with Shopify. Customizable design on the website. Improves conversions on the product page. Great to publish reviews directly to Twitter & Facebook or turn into paid ad content.

Nachteile

The search function within the back end is faulty sometimes.

Kylee
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great!

Bewertet am 24.2.2021

We have been able to really get a good pulse on how our customers feel about our products. It also...

We have been able to really get a good pulse on how our customers feel about our products. It also helps us make sure that our customers are happy with their experience. It's been a very enlightening program for us.

Vorteile

I love that it makes it easy to keep good relationships with our customers. Yotpo helps keep us on top of our customer's minds. We get lots of feedback from our customers, which helps us to constantly improve our products.

I would highly recommend that you use Yotpo for your business.

Nachteile

It did take a bit of heavy lifting to get it set up. The Yotpo team did do a lot to help set everything up, but you do need to set aside a good amount of time to get everything up and running. It also takes time to optimize your loyalty program.

Antwort von Yotpo

Thanks so much for taking the time to leave this review; we really appreciate it. We are constantly trying to improve our products and customer service, and your honest opinion is valuable to us.

Grant
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Good Software, Poor Communication and Help

Bewertet am 29.7.2022

Yotpo offers a solid product for Loyalty Programs and Referral Programs, but if you don't have a...

Yotpo offers a solid product for Loyalty Programs and Referral Programs, but if you don't have a dedicated team to figure out implementation, this can be a real arduous process to set up. Also, the customer support/reps are not knowledgeable.

Vorteile

The software is a great product. It functions well and we haven't had many issues with it. Implementation was difficult because their backend support to help walk us through the process seemed like he was overwhelmed with work. He knew the product really well and was helpful, but you could tell he was really stretched thin. It took us almost 3 times longer to get setup than anticipated, which was unfortunate.

Nachteile

Getting help from our customer reps has been a really negative experience. It feels like they don't want to help and/or are unable to help. Every question we have ends with a, "I'll look into that..." and then we never hear anything back.

Antwort von Yotpo

Thank you so much for sharing your thoughts with us - we really appreciate it.
In order to provide our customers with the best service, our support team works 24/7 globally, so we're sorry to hear you've encountered some difficulty.

Please reach out to us if you're still experiencing issues - we're more than happy to help and want to ensure that any concerns you may have are addressed.

Cody
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Excellent addition to Retail Websites

Bewertet am 22.8.2019

We had a hard time previously to gain product reviews and the few we did have we could not utilise...

We had a hard time previously to gain product reviews and the few we did have we could not utilise and display how we wanted it to. YPTPO has provided all the tools we require to make this all happen.

Vorteile

It is mostly set and forget which is great for us as we don't have much time to dedicate to things like this.

Nachteile

The price is significant compared to other options however, we find that YOTPO has been a great addition to our website & we would not be looking to change.

Antwort von Yotpo

Hi Cody! We're really happy to hear you're enjoying Yotp and seeing the results. Our pricing structure is definitely catered to the individual needs of each business and is something we're always considering to make sure we're serving our customers in the best way possible. Thank you for leaving a review, we really appreciate your feedback.

Patti
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 1.0 /10

Disappointing to say the least

Bewertet am 14.9.2017

The CEO admitted they had been focused elsewhere and not on customer success (which is what they...

The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Vorteile

Good ideas about user generated content.
Partnership webinar was excellent by YOTPO rep - got us really excited about using it.
Having an assigned account manager to 'ensure' you are successful.

Nachteile

We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.