Nextiva

4,6 (909)
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4,6 /5
(909)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,6/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,6/5

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909 Bewertungen

Angelia
Angelia
Gesamtbewertung
  • Branche: Regierungsbeziehungen
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product

Bewertet am 5.12.2023

Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to...

Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

Vorteile

Interface is very customizable in the way that I need it

Nachteile

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

In Betracht gezogene Alternativen

Google Voice

Warum Nextiva gewählt wurde

Because they had far to many hidden fees even after paying a hefty piece. For thier service.

Gründe für den Wechsel zu Nextiva

The interface is nice and I can easily differentiate business called from professional
Richard
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Nextiva is the best system around

Bewertet am 23.4.2024

Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.

Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.

Vorteile

Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.

Nachteile

Nothing in the system is an issue - works well

Corinne
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Not good for healthcare

Bewertet am 22.2.2024

Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for...

Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.

Vorteile

That we could attach notes to our calls.

Nachteile

That agents cannot see the calls in queue. They only see a number

Antwort von Nextiva

Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at reviews@nextiva.com. We will make things right for you! - Thomas from Nextiva

Hemang
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Amazing product

Bewertet am 11.12.2024

The great product and features for making day easier

The great product and features for making day easier

Vorteile

The features and easiness is great for users

Nachteile

The price is not in affordable price range

Robert
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A Solid Choice You Won't Regret

Bewertet am 16.4.2024

Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for...

Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for and the services we get. There is no confusion during the initial process, even though I am not a technical guy. I'm just a small business manager but I was able to set up the entire phone menu system myself. Great product.

Vorteile

Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.

Nachteile

There is not much I don't like. Nothing so huge that it would need to be mentioned.

Marcia
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Our company is very satisfied with Nextiva! Been users for over 8 years with no complaints.

Bewertet am 10.5.2024

The phones were very easy to set up and connect. The customer service was very helpful, as always.

The phones were very easy to set up and connect. The customer service was very helpful, as always.

Vorteile

Highly reliable, no issues, effective and efficient customer service.

Nachteile

I have no problem at all with their service.

Jodi
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Our company is highly satisfied with Nextiva Phone Systems

Bewertet am 23.4.2024

Fantastic! We are delighted customers.

Fantastic! We are delighted customers.

Vorteile

The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.

Nachteile

Nothing other than plastic waste from the shipping.

Ommi
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Nextiva helps with my call center needs

Bewertet am 3.7.2024

I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring...

I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations.

Vorteile

The call clarity and reporting are a great asset.

Nachteile

I don't have anything I don't like about Nextiva at this time.

sarathkumar
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Valur for money product

Bewertet am 17.6.2024

user friendly and easly access in both web and mobile app and can user friendly

very nice product

user friendly and easly access in both web and mobile app and can user friendly

very nice product

Vorteile

user friendly and easly access in both web and mobile app and can user friendly

Nachteile

user friendly and easly access in both web and mobile app and can user friendly

Ramona
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent customer service and product!

Bewertet am 18.4.2024

We truly enjoy our new system and everyday we master how to use it. We are very gald for the...

We truly enjoy our new system and everyday we master how to use it. We are very gald for the customer service backup and accessibility!

Vorteile

Excellent customer service, as each agent is knowledgeable and able to answer a gamut of questions. System takes practice to master, but agents are always willing to help, and thwy are easy to reach.

Nachteile

Learning curve is more challenging than expected. Phone queues and buttons are not very intuitive but we will practice.

Matthew
Gesamtbewertung
  • Branche: Baumaterial
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Good choice for Voip

Bewertet am 20.3.2024

I'm happy with them thus far and considering that we're a new customer. Time will tell if they...

I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features.

Vorteile

Comparable pricing, good features, easy to setup, good tech support thus far.

Nachteile

Some features like video conferencing and integrations are limited.

Antwort von Nextiva

Hey Matthew! I am glad Nextiva has been a good choice for your business. I look forward to us continuing to wow you with our Amazing Service and intuitive product, and I know you have made the right decision on your business communication partner. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. - Thomas from Nextiva

MARION
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Recommend Nextiva

Bewertet am 26.3.2024

Vorteile

This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent

Nachteile

There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.

Brian
Gesamtbewertung
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Nextiva Review

Bewertet am 22.2.2024

Overall, very good. Our porting team was very good, but the process of porting is very difficult...

Overall, very good. Our porting team was very good, but the process of porting is very difficult compared to porting into other systems.

Vorteile

Cost, ease of use, functionality is comparable to the best systems out there.

Nachteile

The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...

Barbara
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

No-Brainer switching to Nextivia

Bewertet am 20.12.2023

It has been a over pleasant experience. 10/10 would recommend.

It has been a over pleasant experience. 10/10 would recommend.

Vorteile

I liked the included features for the price.

Nachteile

I have not found anything that I dislike yet.

In Betracht gezogene Alternativen

RingEX

Warum Nextiva gewählt wurde

The price and the amount of features that we received for the price is what sold us on Nextivia.

Zuvor genutzte Software

Vonage Business Communications

Gründe für den Wechsel zu Nextiva

The Sales Rep. talked a big game and then delivered!
Jeanette
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reliable, Seemless and User Friendly

Bewertet am 28.11.2023

Excellent. I would recommend Nextiva to all. From using their app or online services to be able...

Excellent. I would recommend Nextiva to all. From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately. Our phone system has worked perfectly.

Vorteile

Our company transitioned from a large commercial provider to Nextiva in September 2023 and we couldn't be happier. We ported 24 lines and 15 licenses and the implementation process was much easier than anticipated. Nextiva guided me every step of the way and answered all of my questions. My bill is half what I was paying the other provider and Nextiva's customer service is exceptional.

Nachteile

Only one small complaint and its a function issue. Our company has the main line's calls forwarded to a specific emergency cell after hours. The cell number changes based on what doctor is on-call. We have to manually change that cell number every night. If this could be done automatically that would be perfect. It's a very minor issue.

David
David
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Dialing Up Success with Nextiva

Bewertet am 19.3.2024

I have been doing this for awhile as both a seller and a leader and use to wrestle with systems...

I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like [sensitive content hidden]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!

My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.

Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.

Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success.

Vorteile

Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead.

Nachteile

I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it

Antwort von Nextiva

Hi there David! I am so happy to read about howe Nextiva is empowering you and your sales team to connect confidently, and smash your goals! We care deeply about empowering businesses to be all they can be through confident communication, and this is a shining example of what we strive to provide at Nextiva everyday. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

Jamie
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Nextiva is the one tool we can not live without.

Bewertet am 29.1.2024

Nextiva totally changed the way we function. We work better and more effectively. The management...

Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic.

Vorteile

The management tools. Nextiva gives me the ability to manage my team more effectively.

Nachteile

The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.

Valerie
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Upgrade Ever!

Bewertet am 13.3.2024

Excellent. NO complaints at all! I thoroughly enjoy it!

Excellent. NO complaints at all! I thoroughly enjoy it!

Vorteile

Implementation was easy, [sensitive content hidden] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!

Nachteile

Nothing really... Everything has been positive.

Antwort von Nextiva

Hey there Valerie! Reading about your 5 star experience with our support team put a beaming smile on my face! Amazing Service is in our DNA, and is it is our promise to you to deliver that each and every day. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

Benir
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Nextiva is my go-to choice for VOIP!

Bewertet am 27.11.2023

For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a...

For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me.

If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.

Vorteile

From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant.

Phone Routing and Auto-Attendant

Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.

Nachteile

While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.

Jessica
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Comprehensive Telephone Service

Bewertet am 28.11.2023

Vorteile

Nextiva addresses all of the needs for our business and more. My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed. The application is also accessible via desktop app, mobile app, or desk phone, and I appreciate the versatility. Overall I believe this is a solid choice to go with. There are a few standard features, and then ones you can add based on your specific needs. User licenses for different products are also available.

Nachteile

The service can be spotty depending on which application you are using. If you have all three, however, the advantage is that you can switch between them if one is having problems.

Alberto
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reliable Service and Excellent Customer Service

Bewertet am 27.11.2023

To put it simply: Nextiva services allow our team to keep in touch with one another with minimal...

To put it simply: Nextiva services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed, I find Nextiva to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.

Vorteile

Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.

Nachteile

While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find that it's a bit confusing attempting to locate where a phone number or extension is hiding: having to jump around between the 'auto attendant', 'call groups', 'call center locations', and 'users' and manually search through each section is a more time consuming process than I feel it needs to be.

Gerardo
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best APP ever!

Bewertet am 10.6.2024

I'm very pleased with the service provided, my team use it daily and we don't have any issues

I'm very pleased with the service provided, my team use it daily and we don't have any issues

Vorteile

The platform is very easy to handle and communication is outstanding.

Nachteile

would be great to have the ability to send messages for any number not the saved ones only

Insley
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Nextiva Does It Again!

Bewertet am 25.4.2024

I give you an 8 Nextiva, which is only because I haven't tried the other Services provided by...

I give you an 8 Nextiva, which is only because I haven't tried the other Services provided by Nextiva.

Vorteile

Going above and beyond is truly Customer Service! Thanks Nextiva.

Nachteile

Never knew I could get a better rate until some time had passed but Nextiva was excited to assist with a new lower rate

Miranda
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Rejuvenated Medical Spa

Bewertet am 4.4.2024

Vorteile

Easy to use and customer service is always very helpful and resolves the issues that same day. The ability to filter whose phone rings for incoming calls or not is great! Not everyone needs to have their phone ringing all day long.

Nachteile

Sometimes have to wait awhile on the chat for a representative but when you get connected they always resolve the issues fairly quickly.

Spring
Spring
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Since 2014 - Still very important to our business model

Bewertet am 29.9.2023

Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for...

Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back.

Vorteile

Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that).

Nachteile

I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines.