Verizon Connect Erfahrungen

Also die APP Reveal ist Verizon gut gelungen.

Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen.

Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt.

Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht.

DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS!

FINGER WEG VON VERIZON!

das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr

mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar

Kann ich leider nicht beurteilen da. Ich habe das erworben und kein Termin zum Einbau wieder Angebot zum Einbau erhalten. Versuche per Beginn alles zu stornieren.

Absolut inkompetent kassieren nur das Geld kümmert sich überhaupt nicht um Kunden !!!!!Ich zahle seit sechs Monaten und bekomme kein Einbautermin. Bei Telefonat spricht eine ausländische Frau, die ich gar nicht verstehen kann und erzählt irgendwelche Märchen

bei verizon Connect ist der Kunde kein König,

sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.

The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.

I like the ease of use. We use it to track our rental equipment from location to hours of use. We can tell where it is and if a customer has been running it.

The desk top version is much more easier to use than the mobile.

Originally the price was the most appealing.

The ELD Log is Almost Always Wrong. It has caused the driver to have to sit for 10 hours before because the officer at the weigh statio9n couldn't determine the correct driver start time.

Map view and seeing the entire fleet on one screen is nice. Includes satellite and map views.

Tracking is glitchy and for a cell phone provider its surprising the GPS tracks jump around instead of being smooth and continuous.

THE COST AND THE FACT THAT INSTALLATION WAS INCLUDED.

SOMETIMES THE REPORTS ARE DIFFICULT TO PULL CORRECT INFORMATION

Live map view on the website works and it is difficult for an employee to remove from the vehicle

Doesn't integrate with our dispatching software as promised. A representative from the company has to install and remove the units. Support is very non responsive. We are being charged for more vehicles than we actually have and can get no results. Too expensive for the functionality and the results we get. Contracts are too long - I have come to conclude that companies that make you sign long contracts do so because they know they will give you bad service.

The basics of the software are sound. Using the software is fairly easy and the mobile app is solid.

Lots of glitches and the web interface is constantly down. We see lots of lags in reporting as well.

It was very easy to install, and the interface was simple.

The customer service was insane, we used the service for 4 years and it worked fine but we eventually didn't need it anymore. So we cancelled the service by email at 3 times over the next two years, and followed up by phone each time. In every occasion the customer service assured us that the service was cancelled however the following year they would retroactively try to bill us for it and we would start all over. Thankfully we had pre-paid for the first 4 years so they could not continue to bill us during that time, at this point we still don't have confirmation of cancellation after our latest email and phone conversations. They seem like a time-share salesman when trying to cancel, I would avoid this company like the plague.

system is easy to use -- when it works ofcourse

Awful company, constantly messing payments up and taking 2 or 3 months at once, didn't charge me enough and demanded more money.
the system lost an invoice due to an error and after many calls trying to get support (all I got was an answerphone, which is standard) after many attempts the support team said that they would fix it and after another call the next day, all I received was a manager saying I have to sort it myself, who then hung up on me.
there is a long list of issues with Verizon WORK, there sales team lie, there is no support when you need it and they treat small companies like they are doing them a favor by letting them have the product.

the customer service offered lets this potentially good product down

I love that I am able to forward our work calls to my cell phone. So not matter where I am at, I can answer the phone.

The app can be tricky. I just use the desk phone we were given and make changes from it, if I will be out of the office.

It was easy to use and did work in the beginning

Other services provide more features for half the price and they also have easier contract requirements when adding new trucks to the system.

This system has very few redeeming qualities. The mileage is an accurate the maps are outdated and it’s possibly the worst customer service I’ve ever dealt with in my life.

We were sold this program under false claims that it would give us the hour report that we needed for equipment. It does not work for me and I’m locked in a $39,000 contract.

It's online.
The IT department is very polite.

Just a few:

Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that.

I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing.

I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars.

Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker.

The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer.

I cannot use the new version of Verizon WORK at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Very little good about this product when compared to the alternative products we use which are significantly cheaper and more robust

Lengthy list. In the past 6 months the following has happened.
1) tracker failed and it took them over 8 weeks to send us a replacement. When they tried to book the installation it took even longer. Comment from the rep was that they can’t get anyone to install their products for them. When they finally did have someone come out his comment was that we were lucky the vehicle ran at all considering the job the original installer from Verizon did.

2 our service representative sent out a mass email and “forgot” to blind copy everyone. I have since seen a significant increase in mail from people that shouldn’t have my email address. What do you expect when you share 685 peoples emails with random strangers.

3 I have asked several times to speak with a supervisor to address some of the concerns. That was a month ago. Still have yet to hear from them.

4 their new processing system has issues applying Payments. So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back.

5 When you do call them back, you will be on hold a minimum of 40 minutes and when they state they see the issue and how to resolve it, they still don’t resolve it resulting in continued calls

6 be very very careful of the cancellation terms. Even when you do follow it to the letter they may not process the cancellation.

Best recommendation is to use absolutely anyone else. Anyone else.

I'm too disturbed by the customer service to comment positively about the software

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.

I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Software is good it do a good job but read your contract.

It refresh over 90 seconds most of the time.

Been able to track vehicles when it actually worked and detailed reporting where necessary.

Reporting false location and telemetry. The car was parked in the workers home driveway of the home, (Physically inspected). The Verizon Connect System revealed the car was parked in the local park some 1klm away. Not very accurate reporting at all. Transponder Unit eventually swapped.

Another device reported a truck driver doing excessive speeds, however the truck has a speed limiter and was simply not possible to do that speed on the suggested road way when the device said it was in the middle of bushland where there are no roads.

Getting a detailed report can be slow if your downloading it and waiting for it to compile. Sometimes it would freeze up despite running all day. Most times, Had to close the browser and restart. Other times it was a little faster and did deliver the report.

The User interface, reliability of the devices and accuracy of the tracking is unmached

The customer service and response is absolutely terrible.

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash.

There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken.